Unleashing Excellence

Download Unleashing Excellence PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

DOWNLOAD NOW!


Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Guidelines for Excellence in Management

Download Guidelines for Excellence in Management PDF Online Free

Author :
Publisher : South Western Educational Publishing
ISBN 13 : 9780324271492
Total Pages : 0 pages
Book Rating : 4.2/5 (714 download)

DOWNLOAD NOW!


Book Synopsis Guidelines for Excellence in Management by : John M. Ivancevich

Download or read book Guidelines for Excellence in Management written by John M. Ivancevich and published by South Western Educational Publishing. This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors provide the definitive standard for successfully and efficiently dealing with managerial situations and dilemmas.

Quality Management Practices for Global Excellence

Download Quality Management Practices for Global Excellence PDF Online Free

Author :
Publisher : Allied Publishers
ISBN 13 : 8184249683
Total Pages : 489 pages
Book Rating : 4.1/5 (842 download)

DOWNLOAD NOW!


Book Synopsis Quality Management Practices for Global Excellence by : Alok Bansal

Download or read book Quality Management Practices for Global Excellence written by Alok Bansal and published by Allied Publishers. This book was released on 2015-01-05 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieving excellence in the fast changing global scenario of business and world economic structure demands deeper insight into the quality management practices. To survive in this competitive and challenging global business arena one needs to adopt quality management strategies that incorporate the best global practices. An attempt has been made in the present cook to focus on quality aspects and solutions that can enhance global business excellence.

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Download Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System PDF Online Free

Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071773908
Total Pages : 347 pages
Book Rating : 4.0/5 (717 download)

DOWNLOAD NOW!


Book Synopsis Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by : Joseph A. Michelli

Download or read book Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-05-20 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

Project Management Best Practices: Achieving Global Excellence

Download Project Management Best Practices: Achieving Global Excellence PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 111946885X
Total Pages : 786 pages
Book Rating : 4.1/5 (194 download)

DOWNLOAD NOW!


Book Synopsis Project Management Best Practices: Achieving Global Excellence by : Harold Kerzner

Download or read book Project Management Best Practices: Achieving Global Excellence written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2018-03-20 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: The comprehensive guide to project management implementation, updated with the latest in the field Project management has spread beyond the IT world to become a critical part of business in every sphere; built on efficiency, analysis, and codified practice, professional project management leads to the sort of reproducible results and reliable processes that make a business successful. Project Management Best Practices provides implementation guidance for every phase of a project, based on the real-world methodologies from leading companies around the globe. Updated to align with the industry’s latest best practices, this new Fourth Edition includes new discussion on Agile and Scrum, tradeoffs and constraints, Portfolio PMO tools, and much more. Get up-to-date information on the latest best practices that add value at every level of an organization Gain insight from more than 50 project managers at world-class organizations including Airbus, Heineken, RTA, IBM, Hewlett-Packard, Sony, Cisco, Nokia, and more Delve deeper into implementation guidance for Agile, Scrum, and Six Sigma Explore more efficient methodologies, training, measurement, and metrics that boost organization-wide performance Adopt new approaches to culture and behavioral excellence, including conflict resolution, situational leadership, proactive management, staffing, and more Ideal for both college and corporate training, this book is accompanied by an Instructor’s Manual and PowerPoint lecture slides that bring project management concepts right into the classroom. As the field continues to grow and evolve, it becomes increasingly important to stay current with new and established practices; this book provides comprehensive guidance on every aspect of project management, with invaluable real-world insight from leaders in the field.

Process Management Excellence

Download Process Management Excellence PDF Online Free

Author :
Publisher : Paton Professional
ISBN 13 : 9781932828061
Total Pages : 184 pages
Book Rating : 4.8/5 (28 download)

DOWNLOAD NOW!


Book Synopsis Process Management Excellence by : H. James Harrington

Download or read book Process Management Excellence written by H. James Harrington and published by Paton Professional. This book was released on 2006 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Creating Excellence

Download Creating Excellence PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1351065289
Total Pages : 352 pages
Book Rating : 4.3/5 (51 download)

DOWNLOAD NOW!


Book Synopsis Creating Excellence by : Craig R. Hickman

Download or read book Creating Excellence written by Craig R. Hickman and published by Routledge. This book was released on 2018-04-17 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Excellence, first published in 1984, proposes a rational yet visionary blend of approaches for a winning, strategy-driven culture that can provide you and your company with the confidence that gets results. Based on a programme of six essential leadership skills – vision, sensitivity, insight, versatility, focus, and patience – this step-by-step blueprint for organisational excellence shows the New Age Executive exactly how to: Know your firm’s capabilities – and make the most of them Motivate your people to peak performance Respond positivity to change from within and without Develop long-term goals and see them through And turn crisis into opportunity All these principles are illustrated with fascinating case studies of the most spectacular successes and failures in the history of American enterprise. In addition, hands-on ‘exercises’ will enable you to test their application to the concerns of your own organisation. Whether you work for a small business or a vast conglomerate, in a hot new industry or a mature, stable environment, Creative Excellence can help make you the most important corporate asset of the eighties – and beyond.

Simple Excellence

Download Simple Excellence PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1439838461
Total Pages : 158 pages
Book Rating : 4.4/5 (398 download)

DOWNLOAD NOW!


Book Synopsis Simple Excellence by : Adam Zak

Download or read book Simple Excellence written by Adam Zak and published by CRC Press. This book was released on 2011-06-28 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Detailing the role of senior management in achieving a successful transformation to organizational excellence, Simple Excellence: Organizing and Aligning the Management Team in a Lean Transformation charts a course of simplification through the complexity often associated with managing performance improvement initiatives. It spells out the roles of key individuals on the management team—including those from sales and marketing, human resources, purchasing/supply chain, information technology, finance, and engineering. Maintaining a focus on the big picture, this book explains what value streams are and how to use them to structure your business so that all stakeholders are aligned with what matters most. It reduces constraint management to its most practical terms and lays out a sound approach to accounting that enables everyone to spend money where it adds value and stop spending where it doesn’t. Drive your management team with dedicated allegience to the concept of value enhancement Propel your organization to higher performance through the employment of Lean culture and decision-making principles Enact management structures needed to put new ways of thinking into play Focus on the bottom line with the right performance metrics Written by respected authorities with extensive experience helping leading organizations achieve Lean transformation, the text includes case studies from high-profile organizations recognized for operational excellence. Addressing human resources management practices, it explains how to manage the day-to-day operations and pricing factory capabilities for the greatest possible profits. It also discusses the ongoing process of strategic planning to help you move away from annual goal setting, toward a dynamic process of engaging the entire company in the effort to provide your customers with an improved sense of value.

Building Supply Chain Excellence in Emerging Economies

Download Building Supply Chain Excellence in Emerging Economies PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 0387384294
Total Pages : 472 pages
Book Rating : 4.3/5 (873 download)

DOWNLOAD NOW!


Book Synopsis Building Supply Chain Excellence in Emerging Economies by : Hau L. Lee

Download or read book Building Supply Chain Excellence in Emerging Economies written by Hau L. Lee and published by Springer Science & Business Media. This book was released on 2007-12-14 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help readers to better manage supply chains in emerging economics. It addresses a host of issues and challenges, from infrastructure constraints and the logistics inefficiencies to contributing to the social and environmental developments of emerging economies. Innovative approaches are outlined and illustrated with examples of real-world experiences by progressive companies and thought leaders.

CEO Excellence

Download CEO Excellence PDF Online Free

Author :
Publisher : Simon and Schuster
ISBN 13 : 1982179678
Total Pages : 384 pages
Book Rating : 4.9/5 (821 download)

DOWNLOAD NOW!


Book Synopsis CEO Excellence by : Carolyn Dewar

Download or read book CEO Excellence written by Carolyn Dewar and published by Simon and Schuster. This book was released on 2022-03-15 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--

Next Level Supply Management Excellence

Download Next Level Supply Management Excellence PDF Online Free

Author :
Publisher : J. Ross Publishing
ISBN 13 : 1604270594
Total Pages : 449 pages
Book Rating : 4.6/5 (42 download)

DOWNLOAD NOW!


Book Synopsis Next Level Supply Management Excellence by : Robert A. Rudzki

Download or read book Next Level Supply Management Excellence written by Robert A. Rudzki and published by J. Ross Publishing. This book was released on 2011-07-15 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents roadmap to implementing next level supply management practices and strategies. This title outlines the critical success factors for leading your company to the next level in procurement practices and performance and provides a transformation model to improve bottom-line results.

Achieving Organizational Excellence

Download Achieving Organizational Excellence PDF Online Free

Author :
Publisher : Springer
ISBN 13 : 9783030099312
Total Pages : 193 pages
Book Rating : 4.0/5 (993 download)

DOWNLOAD NOW!


Book Synopsis Achieving Organizational Excellence by : Flevy Lasrado

Download or read book Achieving Organizational Excellence written by Flevy Lasrado and published by Springer. This book was released on 2018-12-25 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

Excellence in University Leadership and Management Case HIstories

Download Excellence in University Leadership and Management Case HIstories PDF Online Free

Author :
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1914587162
Total Pages : 281 pages
Book Rating : 4.9/5 (145 download)

DOWNLOAD NOW!


Book Synopsis Excellence in University Leadership and Management Case HIstories by : Dan Remenyi

Download or read book Excellence in University Leadership and Management Case HIstories written by Dan Remenyi and published by Academic Conferences and publishing limited. This book was released on 2021-10-01 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides 16 case histories from universities which have been successful in facing up to the challenges of the 21st Century. The initiatives described here vary enormously as do the institutions and countries from where they come, and this gives the reader an idea of the wide range of issues which require addressing. The book has contributions from Brazil, Bulgaria, Canada, Finland, Netherlands, Norway, Sweden, Switzerland, the UK and the USA.

Sustainable Excellence

Download Sustainable Excellence PDF Online Free

Author :
Publisher : Rodale Books
ISBN 13 : 1609612116
Total Pages : 290 pages
Book Rating : 4.6/5 (96 download)

DOWNLOAD NOW!


Book Synopsis Sustainable Excellence by : Zachary Karabell

Download or read book Sustainable Excellence written by Zachary Karabell and published by Rodale Books. This book was released on 2010-10-12 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the world's most influential companies are building business strategies that tackle the biggest global challenges. Today's business landscape is changing in fundamental ways: Natural resources are growing ever more scarce and expensive. Technology and changing consumer expectations are making transparency a fact of life. The rise of emerging economies creates vast market opportunities for companies--and better living standards for hundreds of millions. In Sustainable Excellence, Aron Cramer and Zachary Karabell tell the stories of the companies who are transforming themselves by responding to these paradigm shifts and in the process shaping the future. From their work with these Global 1000 companies, Cramer and Karabell know firsthand how business can successfully grapple with big-picture issues like resource scarcity, supply chain complexities, and the diverse expectations of government and the public. In Sustainable Excellence, they tell the story of how Coca-Cola and Greenpeace collaborated on a refrigerator that fights climate change. They show how companies like Best Buy and Nike are transforming the very products they sell to deliver more value to consumers with less waste. They recount how GE and Google created an innovative partnership that is developing "smart grids" that radically reduce energy use. And they show how business leaders like Starbucks' founder and CEO Howard Schultz put sustainable excellence at the center of his company's business strategy. Through these and other fascinating stories, Sustainable Excellence makes the case for a different way of doing business--one that will define both business success and economic vitality in the 21st century.

Sales Excellence

Download Sales Excellence PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 3642291694
Total Pages : 316 pages
Book Rating : 4.6/5 (422 download)

DOWNLOAD NOW!


Book Synopsis Sales Excellence by : Christian Homburg

Download or read book Sales Excellence written by Christian Homburg and published by Springer Science & Business Media. This book was released on 2012-10-24 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a very novel and strategic approach to Sales Management, an area that has suffered from a lack of sophistication in practice. This content-rich and thought-provoking book has a very unique positioning: It considers the sales performance of an organization at a very high, strategic level and offers specific guidance in managing not just a few direct reports but an entire organization?s sales function. The book includes many useful tools and guidelines and is enhanced with numerous examples that help bring the concepts to life and make them very approachable for the trade market. A checklist-based scoring system that is utilized throughout the book allows readers to specifically evaluate their own company as well as to track its progress as concepts are applied over time. This work is an essential resource and thought-provoking read for ambitious Sales Managers, including CEO-level executives.

Change Management Excellence

Download Change Management Excellence PDF Online Free

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (748 download)

DOWNLOAD NOW!


Book Synopsis Change Management Excellence by : Steve Macaulay

Download or read book Change Management Excellence written by Steve Macaulay and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence.

Managing for Quality and Performance Excellence

Download Managing for Quality and Performance Excellence PDF Online Free

Author :
Publisher : Cengage Learning
ISBN 13 : 9781285069463
Total Pages : 0 pages
Book Rating : 4.0/5 (694 download)

DOWNLOAD NOW!


Book Synopsis Managing for Quality and Performance Excellence by : James R. Evans

Download or read book Managing for Quality and Performance Excellence written by James R. Evans and published by Cengage Learning. This book was released on 2013-01-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provide a description about the book that does not include any references to package elements. This description will provide a description where the core, text-only product or an eBook is sold. Please remember to fill out the variations section on the PMI with the book only information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.