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Managing Banking Relationships
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Book Synopsis Relationship Management in Banking by : Steve Goulding
Download or read book Relationship Management in Banking written by Steve Goulding and published by Kogan Page Publishers. This book was released on 2018-10-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.
Book Synopsis Managing Banking Relationships by : Gerald Leahy
Download or read book Managing Banking Relationships written by Gerald Leahy and published by Elsevier. This book was released on 1997-01-01 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Banking Relationships is the first publication to look at the principles and practice governing relationships between businesses and their bankers. This book examines the services provided by banks to their corporate clients, and looks at the establishment, maintenance, review and, if necessary, termination of the resulting relationships.Managing Banking Relationships shows how to build and maintain effective modern banking relationships which are based on flexability, mutual interest and trust. It presents the key aspects to good relationships that are profitable to both sides and also illustrates how to select a bank and review the subsequent relationship.With contributions from leading figures from the banking and corporate treasury community this book is invaluable to corporate treasurers, finance directors, bankers and the financial advisory community.
Book Synopsis Managing Banking Relationships by : Gerald Leahy
Download or read book Managing Banking Relationships written by Gerald Leahy and published by . This book was released on 1991 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Banking Relationships by : Gerald Leahy
Download or read book Managing Banking Relationships written by Gerald Leahy and published by Woodhead Publishing. This book was released on 1997-01-15 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leahy looks at the principles governing the relationships between businesses and their bankers, and at the services banks provide to their corporate clients, examining the establishment, maintenance, review and termination of such relationships
Download or read book Client Centricity written by Jan U. Hagen and published by Murmann Publishers GmbH. This book was released on 2015-06-11 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.
Book Synopsis Managing Bank Relationships by : Derek A. Ross
Download or read book Managing Bank Relationships written by Derek A. Ross and published by . This book was released on 1997 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Relationship Management in Banking Sector by : Nils Merkel
Download or read book Customer Relationship Management in Banking Sector written by Nils Merkel and published by GRIN Verlag. This book was released on 2010-07 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2005 in the subject Business economics - Customer Relationship Management, CRM, grade: 1,3, Dongbei University of Finance and Economics (Dalian/China), course: Sales Management, 2 + 8 online entries in the bibliography, language: English, abstract: According to the changing of the general conditions the German banks are forced to break new ground in order to assert their position: The market became much more lucent for customer because of new media. The consequences are an increasing pressure of competition and demanding cus-tomer. Therefore a binding and long-term customer relationship seems to be neces-sary for many banks to react to the changed conditions and to guarantee the continu-ity. A majority of German credit institutions tried to implement concepts of Customer Relationship Management (CRM). In some cases the afford - to turn the customer re-lationship into the road to success - were unsatisfying and unsuccessful. In this paper I want to show, how CRM works, how CRM can be implemented in banks and what problems can result from the implementation. In the first chapter I describe the current situation of German banks. After a brief overview about CRM in general we analyze the previous attempts of CRM implemen-tation. Two examples - Dresdner Bank and Deutsche Leasing, a member of the "Sparkassen - Finanzgruppe" - follow. At the end I identify the problems of the im-plementation of CRM at the banks.
Book Synopsis Community Banking Strategies by : Vince Boberski
Download or read book Community Banking Strategies written by Vince Boberski and published by Bloomberg Press. This book was released on 2010-07-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide for community banks to rebuild and strengthen their business With Community Banking Strategies, author Vincent Boberski, a financial professional who has spent years working with senior management and the boards of directors at local banks, skillfully reveals how community banks can compete against bigger institutions in the wake of the most significant financial crisis since the 1930s. Chapter by chapter, he offers practical advice on many of the most important issues in this area, including portfolio management, balance sheet management, and dealing with interest rate and credit cycles. Along the way, Boberski also offers in-depth insights on establishing and encouraging the lasting client relationships that produce the most essential piece of the banking business: focusing on increasing core deposits, which is at the heart of any good local bank. Details the strategies, products, and tactics that will enable community banks to create opportunities out of market dislocations and effectively manage risk Reveals how to capture consistently profitable growth at the expense of regional and national competitors Discusses what it takes to transform newfound market dynamics into customer relationships that touch both sides of the balance sheet If you want to gain a better understanding of the strategies that could consistently lead to success in this field, this book is the best place to start.
Book Synopsis Commercial Lending by : Adrian Cudby
Download or read book Commercial Lending written by Adrian Cudby and published by Kogan Page Publishers. This book was released on 2018-10-03 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Chartered Banker Institute as core reading for one of the modules leading to the Institute's professional qualifications and chartered status, Commercial Lending supports readers that wish to develop their ability to analyze the creditworthiness of a customer and their business in the context of the current economic climate, future market and sector expectations. Commercial Lending uses a series of practical exercises and case studies, and provides the tools needed for the reader to understand and appraise a customer's business strategy. This will then enable the reader to provide appropriate funding solutions to meet the commercial needs of customers while reflecting the bank's risk appetite. These tools include: how to assess the performance and creditworthiness of a business; how to critically evaluate the robustness of cash flow; and how to undertake sensitivity analysis to quantify sustainable debt repayment capacity. This practical text will present a critical analysis of financial and non-financial information to help readers identify key risks inherent in the customer's lending proposition. Readers will go on to propose suitable funding solutions that mitigate risk and meet the needs of customer and bank. Online supporting resources include a glossary and updates to regulation in the UK. All law and legislation used throughout the book (Chapters 1, 6 and 9) is either UK or English law. Readers outside the UK are recommended to check the appropriate legislation in their country. The currency used throughout the book is UK Sterling (denominated by £ symbol) and where working examples are used (particularly in Chapters 2 and 3) readers can substitute their own currency by using the appropriate exchange rate for their own country.
Book Synopsis Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC by : Farrukh Khan
Download or read book Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC written by Farrukh Khan and published by Lulu.com. This book was released on with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Relationship Management in the Financial Industry by : Federico Rajola
Download or read book Customer Relationship Management in the Financial Industry written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2014-07-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .
Book Synopsis Managing Relationships in a Corporate Bank by : Chris Farrance
Download or read book Managing Relationships in a Corporate Bank written by Chris Farrance and published by Lessons Professional Pub. This book was released on 2002 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: · Specifically targeted at the corporate bank's needs and techniques · Fully illustrated with numerous case studies and worked examples Developing the themes of customer relationship management into the sphere of corporate finance, this unique text examines the specific drivers, skills, and techniques required by banks in order to build and retain corporate clients. The text takes core elements of marketing and relationship activity and applies them to the specific requirements of the corporate bank's clients. Themes such as delivering corporate capability, portfolio, and key account planning, referral networks, industry profiling, and presenting customer focused solutions are all discussed in detail. Aided by the extensive use of case studies and illustrations, this text provides a clear, accessible manual of best practice in obtaining, managing, and building good relationships with corporate clients.
Book Synopsis Relationship Banking and Relationship Management by : Rowland T. Moriarty
Download or read book Relationship Banking and Relationship Management written by Rowland T. Moriarty and published by . This book was released on 1983 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Relationship Management by : Federico Rajola
Download or read book Customer Relationship Management written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2013-03-19 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.
Book Synopsis Managing Your Banking Relationship by :
Download or read book Managing Your Banking Relationship written by and published by . This book was released on 2011-03-15 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Analyzing and Managing Banking Risk by : Hennie van Greuning
Download or read book Analyzing and Managing Banking Risk written by Hennie van Greuning and published by World Bank Publications. This book was released on 2003 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the second edition of this book which considers issues involved in the assessment, analysis, and management of financial risks in banking. It highlights risk-management principles and the accountability of key players in corporate governance process, as well as discussing transparency in bank's financial statements. It also contains new material including chapters on the management of the treasury function, management of a stable liquidity investment portfolio, and a discussion of proprietary trading activities and asset management liability components. A hardback version is also available (ISBN 0821354655) containing illustrative prototype software and Excel spreadsheets which can be adapted for banking diagnostic processes.
Book Synopsis Managing Bank Relations by : Kenneth L. Parkinson
Download or read book Managing Bank Relations written by Kenneth L. Parkinson and published by . This book was released on 1991 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt:
