The ASQ Certified Manager of Quality/Organizational Excellence Handbook

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Author :
Publisher : Quality Press
ISBN 13 : 1951058070
Total Pages : 555 pages
Book Rating : 4.9/5 (51 download)

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Book Synopsis The ASQ Certified Manager of Quality/Organizational Excellence Handbook by : Sandra L Furterer

Download or read book The ASQ Certified Manager of Quality/Organizational Excellence Handbook written by Sandra L Furterer and published by Quality Press. This book was released on 2021-01-25 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.

Quality Management

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Publisher : Emerald Group Publishing
ISBN 13 : 1787698017
Total Pages : 312 pages
Book Rating : 4.7/5 (876 download)

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Book Synopsis Quality Management by : Marco Sartor

Download or read book Quality Management written by Marco Sartor and published by Emerald Group Publishing. This book was released on 2019-05-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.

Quality Management for Services

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Publisher : Springer Nature
ISBN 13 : 3662670321
Total Pages : 645 pages
Book Rating : 4.6/5 (626 download)

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Book Synopsis Quality Management for Services by : Manfred Bruhn

Download or read book Quality Management for Services written by Manfred Bruhn and published by Springer Nature. This book was released on 2023 with total page 645 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.

Quality Management

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Publisher : Pearson Educación
ISBN 13 : 9789702608134
Total Pages : 436 pages
Book Rating : 4.6/5 (81 download)

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Book Synopsis Quality Management by : Donna C. S. Summers

Download or read book Quality Management written by Donna C. S. Summers and published by Pearson Educación. This book was released on 2005 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.

Building Quality Management Systems

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Publisher : CRC Press
ISBN 13 : 1466564997
Total Pages : 205 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Building Quality Management Systems by : Luis Rocha-Lona

Download or read book Building Quality Management Systems written by Luis Rocha-Lona and published by CRC Press. This book was released on 2013-06-25 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs. Based on the authors’ decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs, the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach, it reviews the most well-known business and quality improvement models, methods, and tools that support a major QMS. The authors introduce their own time-tested methodology for designing, implementing, and enhancing your own QMS. Using their proven method, you will learn how to: Implement a strategic quality plan based on your specific needs, capabilities, cost–benefits, policies, and business strategies Select the right models, methods, and tools to be adopted as part of your QMS Understand the critical success factors and implementation challenges Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life, this book supplies the understanding you’ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management, it provides the basis for creating the quality management culture required to become a world-class organization.

Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque

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Author :
Publisher : Walter de Gruyter
ISBN 13 : 3110962217
Total Pages : 340 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque by : Réjean Savard

Download or read book Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque written by Réjean Savard and published by Walter de Gruyter. This book was released on 2013-02-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Guide sur la sécurité et l'assurance de qualité des organes, tissus et cellules

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Author :
Publisher : Council of Europe
ISBN 13 : 9287155178
Total Pages : 104 pages
Book Rating : 4.2/5 (871 download)

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Book Synopsis Guide sur la sécurité et l'assurance de qualité des organes, tissus et cellules by :

Download or read book Guide sur la sécurité et l'assurance de qualité des organes, tissus et cellules written by and published by Council of Europe. This book was released on 2004-01-01 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ce guide s'adresse à la transplantation d'organes et de tissus d'origine humaine pratiquée dans une finalité thérapeutique et donne des orientations à toutes les personnes concernées afin de garantir la meilleure qualité possible des organes, tissus et cellules, d'optimiser le taux de réussite des transplantations et de minimiser les risques. Il comprend des normes de sécurité et d'assurance de qualité pour la collecte, la conservation, le traitement de la distribution des organes, tissus et cellules d'origine humaine utilisées aux fins de transplantation.

Human Factors in Organizational Design and Management-VI

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Publisher : Elsevier
ISBN 13 : 9780080434391
Total Pages : 820 pages
Book Rating : 4.4/5 (343 download)

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Book Synopsis Human Factors in Organizational Design and Management-VI by : P. Vink

Download or read book Human Factors in Organizational Design and Management-VI written by P. Vink and published by Elsevier. This book was released on 1998-08-14 with total page 820 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains a series of papers that were presented during the Sixth IEA International Symposium on Human Factors in Organizational Design and Management (ODAM '98). The Symposium was sponsored jointly by the International Ergonomics Society, the Dutch Ergonomics Society, NIA TNO and The Ministry of Social Affairs and Employment. These experiences include new ideas, research results, tools, and applications of human-organization interface technology to improving work systems. New technology, changing work force demographics, changing attitudes and values about work and what constitutes real quality of work life, have heightened the need for a true systems approach to optimizing the interfaces between humans, technology and organizational structures and processes. Growing world competition, and the related need to make organizations more productive and efficient, have further intensified this need to improve work systems. This need is reflected in the rapid development of macroergonomics methods and applications since the first of these ODAM Symposia in 1984. What then was recognized by only a few researchers and practitioners has now become a widely accepted part of the human factors/ergonomics discipline. As demonstrated by the papers contained herein, application of macroergonomics is having a very real positive impact on sociotechnical systems internationally. Included in this volume are a broad selection of papers on theory, methodology, tools, research findings, and case studies from leading professionals throughout the world. This volume thus provides the reader with some of the latest developments in human-organization interface technology. Collectively, these papers should provide the reader with a good conceptual understanding of the ergonomic approach to work system design, and of its tremendous potential for improving work systems and the human condition in all cultures.

ISO 9001 Quality Management Systems

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Publisher : Springer
ISBN 13 : 3319543830
Total Pages : 174 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis ISO 9001 Quality Management Systems by : Dhanasekharan Natarajan

Download or read book ISO 9001 Quality Management Systems written by Dhanasekharan Natarajan and published by Springer. This book was released on 2017-03-24 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the requirements of ISO 9001 for establishing quality management system (QMS) for an organization. The requirements are illustrated with examples from industries for understanding the requirements and preparing the documents of QMS with high clarity. Methods of integrating ISO 9001 requirements with enterprise resource planning (ERP) software are presented. The software integrated approach enables process owners to focus on their core tasks of achieving the planned outputs of processes and the software generates quality records automatically.

Quality Management in Workplace Health Promotion

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Author :
Publisher : Bundesanstalt
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.:/5 ( download)

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Book Synopsis Quality Management in Workplace Health Promotion by : Marion Keup

Download or read book Quality Management in Workplace Health Promotion written by Marion Keup and published by Bundesanstalt. This book was released on 1997 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Management and Control of Quality

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Publisher : South Western Educational Publishing
ISBN 13 :
Total Pages : 920 pages
Book Rating : 4.3/5 (555 download)

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Book Synopsis The Management and Control of Quality by : James Robert Evans

Download or read book The Management and Control of Quality written by James Robert Evans and published by South Western Educational Publishing. This book was released on 2002 with total page 920 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains case studies, web links, a glossary, simulations for teaching concepts, and spreadsheet templates in Microsoft Excel formats.

Les mots-clés du management - Anglais

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Author :
Publisher : Editions Bréal
ISBN 13 : 2749525306
Total Pages : 178 pages
Book Rating : 4.7/5 (495 download)

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Book Synopsis Les mots-clés du management - Anglais by :

Download or read book Les mots-clés du management - Anglais written by and published by Editions Bréal. This book was released on with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Construction Quality Management

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Publisher : Routledge
ISBN 13 : 1317191390
Total Pages : 336 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Construction Quality Management by : Tim Howarth

Download or read book Construction Quality Management written by Tim Howarth and published by Routledge. This book was released on 2017-09-21 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches. This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice. The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include: business objectives – the stakeholder satisfaction methodology organisational culture and Health and Safety quality philosophy evaluation of organisational performance continuous quality improvement and development of a learning organisation. New chapters consider the influence of Building Information Modelling (BIM) on quality management. The text should be of interest to construction industry senior managers, practicing professionals and academics. It is also an essential resource for undergraduate and postgraduate students of construction management, project management and business management courses.

Achieving Customer Experience Excellence through a Quality Management System

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Publisher : Quality Press
ISBN 13 : 0873899350
Total Pages : 245 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis

Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-08 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.

Quality Control in Road Construction

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Publisher : CRC Press
ISBN 13 : 9789058092649
Total Pages : 738 pages
Book Rating : 4.0/5 (926 download)

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Book Synopsis Quality Control in Road Construction by : Michel Ruban

Download or read book Quality Control in Road Construction written by Michel Ruban and published by CRC Press. This book was released on 2002-01-01 with total page 738 pages. Available in PDF, EPUB and Kindle. Book excerpt: A translation and fully updated version of the French title "Controles de qualit en construction routi re", 1987. This book presents the total panorama of the methods and means available to the various interveners.

Joseph M. Juran

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Publisher : Psychology Press
ISBN 13 : 9780415325714
Total Pages : 624 pages
Book Rating : 4.3/5 (257 download)

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Book Synopsis Joseph M. Juran by : John Cunningham Wood

Download or read book Joseph M. Juran written by John Cunningham Wood and published by Psychology Press. This book was released on 2005 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.

Managing Quality

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Publisher : Simon and Schuster
ISBN 13 : 0029113806
Total Pages : 344 pages
Book Rating : 4.0/5 (291 download)

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Book Synopsis Managing Quality by : David A. Garvin

Download or read book Managing Quality written by David A. Garvin and published by Simon and Schuster. This book was released on 1988 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case study research conducted in 1981 in nine US companies and seven Japanese companies.