Making Your Dealership Customer Wise - Book One

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Author :
Publisher : Lulu.com
ISBN 13 : 1304293483
Total Pages : 240 pages
Book Rating : 4.3/5 (42 download)

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Book Synopsis Making Your Dealership Customer Wise - Book One by : Tony Benci

Download or read book Making Your Dealership Customer Wise - Book One written by Tony Benci and published by Lulu.com. This book was released on with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customers for Life

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Author :
Publisher : Crown Currency
ISBN 13 : 0307567311
Total Pages : 241 pages
Book Rating : 4.3/5 (75 download)

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Book Synopsis Customers for Life by : Carl Sewell

Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

How to Sell Anything to Anybody

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Author :
Publisher : Simon and Schuster
ISBN 13 : 0743273966
Total Pages : 196 pages
Book Rating : 4.7/5 (432 download)

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Book Synopsis How to Sell Anything to Anybody by : Joe Girard

Download or read book How to Sell Anything to Anybody written by Joe Girard and published by Simon and Schuster. This book was released on 2006-02-07 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Joe Girard was an example of a young man with perseverance and determination. Joe began his working career as a shoeshine boy. He moved on to be a newsboy for the Detroit Free Press at nine years old, then a dishwasher, a delivery boy, stove assembler, and home building contractor. He was thrown out of high school, fired from more than forty jobs, and lasted only ninety-seven days in the U.S. Army. Some said that Joe was doomed for failure. He proved them wrong. When Joe started his job as a salesman with a Chevrolet agency in Eastpointe, Michigan, he finally found his niche. Before leaving Chevrolet, Joe sold enough cars to put him in the Guinness Book of World Records as 'the world's greatest salesman' for twelve consecutive years. Here, he shares his winning techniques in this step-by-step book, including how to: o Read a customer like a book and keep that customer for life o Convince people reluctant to buy by selling them the right way o Develop priceless information from a two-minute phone call o Make word-of-mouth your most successful tool Informative, entertaining, and inspiring, HOW TO SELL ANYTHING TO ANYBODY is a timeless classic and an indispensable tool for anyone new to the sales market.

Modern Stationer Serving the Office Products Dealer

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Publisher :
ISBN 13 :
Total Pages : 908 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Modern Stationer Serving the Office Products Dealer by :

Download or read book Modern Stationer Serving the Office Products Dealer written by and published by . This book was released on 1920 with total page 908 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. for 1946-57 include the annual Greeting card directory (title varies).

Cars and People

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Publisher :
ISBN 13 : 9780595666812
Total Pages : 0 pages
Book Rating : 4.6/5 (668 download)

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Book Synopsis Cars and People by : Ziegler

Download or read book Cars and People written by Ziegler and published by . This book was released on 2004-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are beginning a new career in automotive sales, have been in the business since birth or are a customer seeking insight into what is behind the smoke and mirrors, Cars and People; How to Put the Two Together, is for you. There is more to sales than basics; journey through the behavioral side of the deal. Learn how to control your customer. Understand what a real commitment is. Be prepared to get dirty. You'll be digging up old stereotypes, planting seeds and building rapport. There is no reason for the sale to be so difficult. It's only cars and people. Congratulations! Now you are armed with the tools to put the two together.

How to Sell Cars

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Author :
Publisher :
ISBN 13 : 9781522014829
Total Pages : 57 pages
Book Rating : 4.0/5 (148 download)

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Book Synopsis How to Sell Cars by : ZEKE

Download or read book How to Sell Cars written by ZEKE and published by . This book was released on 2017-10-21 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: DO NOT SELL A USED VEHICLE OR ENTER THE CAR BUSINESS UNTIL YOU HAVE READ THIS BOOK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!BE A WINNER IN THE CAR SELLING PROCESS AND MAKE THOUSANDS OF DOLLARS$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$; AND AT THE SAME TIME CREATE A VERY SATISFIED AND RELIABLE LONG-TERM CUSTOMER BASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!HERE ARE SOME SIMPLE AND QUICK "MUST KNOW CONCEPTS" FOR A CAR SELLER, DEALER, DEALERSHIP, OR ENTREPRENEUR TO UNDERSTAND TO BE ABLE TO SELL A VEHICLE OR TO SELL MORE VEHICLES TO CUSTOMERS AND CREATE A SATISFIED AND RELIABLE LONG-TERM CUSTOMER BASE. As you are reading, remember this: "there is nothing wrong with making a lot of money, as long as you make it the right way" AND "it's not what you do, but rather how you do it."I have been a successful car sales person for about 13 years and a Licensed Car Dealer for approximately 11 years. I have owned and ran my own dealership for about 11 years as well. Therefore, I know this business very well through my own experiences and can tell you what it takes to be successful in this business and how to maximize your money making possibilities.This very short book will give you the ABSOLUTE confidence, from the beginning to the end of the car-selling process, of how to sell a vehicle and make thousands of dollars and create a very satisfied and reliable long-term customer base that will serve you well for a long time.This book is ABSOLUTELY the way to minimize the price you pay for a vehicle; and an ABSOLUTE way to make sure you acquire quality vehicles; and an ABSOLUTE way to sell more vehicles; and an ABSOLUTE way to maximize the profit you make at the sale of the vehicle; and an ABSOLUTE way to get more customers; and an ABSOLUTE way to ensure you create a very satisfied and long-term customer base that will serve you well for a long time.If you do not know these concepts and car selling tips, you will CERTAINLY pay more for the price of the vehicle; and/or you will be selling low quality vehicles and thus sell less vehicles; and/or you will DEFINTELY make less profits; and you will not have many satisfied customers; and you will not be able to create a long-term satisfied customer base. FURTHER, this book is short and straight to the point. This book is also very simple to follow and all the concepts are disclosed in a way that is manageable so you can master them easily and quickly and commit them to your memory or strategy and go into the car selling process with extreme CONFIDENCE and make a lot of money and have a very happy and satisfied long-term customer base.By now we all are aware that Dealers, Dealerships, Sales People, and Sellers of vehicle's make more when they sale the vehicle at a higher price. There is no secret that the seller's whole motivation is to sell a customer the vehicle at the highest price possible, and/or at the highest interest rates possible, and/or on the seller's terms. It is a very common practice in dealerships that the higher the sales person sells the vehicle for, the higher the sales person's commission! The higher the interest rate, the higher the sales person's commission! The more the sales person can convince the buyer to sign the contract closer to his terms, the higher the sales person's commission!Therefore, it should not be a surprise to you that if you were to change this "mindset" and you become a seller with the mindset to create a satisfied customer, then you would be well on your way to out-doing the competition. Thus, you need to gain the most knowledge and develop strategies and tactics to create a satisfied customer base. It's simple. No customers, No business!!! This is just common sense.The concepts, and the explanations of these concepts, will CERTAINLY put you at a better advantage and stimulate growth for your business. These concepts are a "must know." This book entails a very concise and short but thorough straight to the point step-by-step guide...

Be Your Own Boss! Used Car Dealership Business Startup

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Author :
Publisher : Independently Published
ISBN 13 : 9781073602353
Total Pages : 194 pages
Book Rating : 4.6/5 (23 download)

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Book Synopsis Be Your Own Boss! Used Car Dealership Business Startup by : Jack Porter

Download or read book Be Your Own Boss! Used Car Dealership Business Startup written by Jack Porter and published by Independently Published. This book was released on 2019-06-12 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be Your Own Boss! Used Car Dealership Business Startup A Detail Step By Step Guide to Starting a Successful Preowned Car Lot Business for All 50 States Have you ever wanted to be your own boss? Are you looking for a rewarding career? Do you consider yourself a master salesman, or maybe want to become one? Are you looking to start a business that really matters? Car dealership owners provide a much-needed service to our communities, and this service is with a personal touch that cannot be achieved via an online-only buying experience. Sometimes it appears that there are more cars on the road than people already, how could you possibly make any money in this industry? The market has never been better for individuals who are striving to begin their own used car dealership. Used car dealerships are a recession sturdy business model. With my 30 years of hands-on experience in the automobile dealership industry, this book fulfills my need to give something back. I share all of my wisdom and time-honored advice for venturing into your dream career! My family memories involve selling baseball cards at the local flea market and traveling to auto auctions with my father and Uncle Sam. I was an adult at the time of my first auction, but I felt like a kid on his way to the circus. I became captivated by all of the action happening between the auctioneer and the people with the paddles. My Uncle Sam's voice cut through the bidding to yell the winning bid for a beat-up and rusted yet supposedly reliable pick-up truck. Three weeks and two paint jobs later, I was able to watch him sell it for a $3,500 profit. I was immediately hooked. Ever since then, I knew I desperately wanted to sell used cars, but not just for the insane profits. I once sold a gently used Volvo in great condition to an elderly couple who were completely thrilled to have it. They wanted it for safety reasons and of course its record of reliability. That made me proud. Moments like these make it all worth it. Car salesmen have to be therapists, educators, and extended family all rolled into one. The entire experience can be very rewarding! If you have a passion for cars, helping others, and making lots of money, you cannot go wrong with starting your own car dealership. In this "Be Your Own Boss! Used Car Dealership Business Startup" book, I show you everything you need to know, from start to finish of how to run a used car dealership. You can even start from the comfort of your own home! You'll learn the basics like: What impact the car industry has Why you should start a used car dealership NOW How to complete market research What the pros and cons are of starting a used car lot How & Where to buy your inventory How to Navigate through the two big Auction Houses How to price your stock How to market yourself Most importantly, I give you some cold, hard facts. What your initial startup costs will be How to finance The legal requirements What licenses you'll need Answers to some difficult issues you'll face What legal issues you need to consider Licensing requirements & Fees for all 50 states All of this is sprinkled with my time-tested advice and experience. I yearn to give back and mentor some up-and-coming entrepreneurs! I also include a full listing of instructions and regulations to start your own used car dealership, broken down by state in an expansive appendix. With this all-inclusive guide, you will have all the tools you need to begin the greatest journey of your life! As an added bonus, with the purchase of this paperback book, you can also download the eBook version for FREE!

Inside the Minds of Car Dealers

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Author :
Publisher :
ISBN 13 : 9781589851566
Total Pages : 0 pages
Book Rating : 4.8/5 (515 download)

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Book Synopsis Inside the Minds of Car Dealers by : Ray Lopez

Download or read book Inside the Minds of Car Dealers written by Ray Lopez and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Before buying another car, let Ray Lopez, a former swift talking, blood-sucking salesperson and author of Inside the Minds of Car Dealers give you a look under the hood of dealerships to show you every trick that will be used against you! Learn every single psychological ploy and manipulative scheme typical auto dealers employ to squeeze every last dime out of your pocket--all while you''re being sold a car you may not even want! Discover in detail the 12 crucial dos and don''ts to car buying from a seasoned insider. This comprehensive, tell-all car buying guide holds nothing back! reviews Hanford Sentinel Commentary: You and the Law: Shopping for a new car? "Now a retired car salesman, Lopez has written "Inside the Minds of Car Dealers," a book which You and the Law absolutely recommends that anyone in the market for a new car reads before stepping onto a dealer''s lot." "We were impressed by his honesty, desire to educate and protect the public, along with a terrific sense of humor, making this not only a practical, money-saving book, but also an entertaining read. "''Just how practical is the book? Beyond interesting, will it save me money?'' you might be thinking. "One of his tips was responsible for a You and the Law staff member saving close to $4,000 on a new car, while another answered the question, ''Do I trade-in or sell privately?''..." June 14, 2014 6:30 am By Dennis Beaver Hanford Sentinel Commentary: You and the Law: Shopping for a new car? May 2014: Ray Lopez was recently interviewed by ABC''s "20/20" -you can watch it the May 9 segment here. Congrats to Five Star Publications author Ray Lopez - who gave guidance to car shoppers on ABC World News with Diane Sawyer in the broadcast that aired on 11/16/2011. Video: Used Car Tactics: Former Salesman Speaks Out How do you get a car that''s safe, yet something for a great deal? USA Today quotes Ray Lopez, Five Star Publications'' author of Inside the Minds of Car Dealers as saying "buyers of the priciest luxury cars want to have all that''s available. But for more mainstream cars, expensive safety features are a very hard sell." Read the article & Ray''s book to shop smarter for your next car. USA Today Next time I step onto a dealer''s lot, I''m going armed with insider information. Inside the Minds of Car Dealers is a new book written by Ray Lopez, a former car salesman with thirty years of experience in numerous dealerships. Inside the Minds of Car Dealers is, as the title suggests, a 118-page insight into the mind of a car salesman, and contains engagingly-written explanations of what goes on behind the curtain at a car dealer, so to speak. Inside the Minds of Car Dealers offers tips on how to find a good dealer before you even leave the house, explains the head games salesmen play and how they can spot a so-called "auto expert" a mile away-and take him or her for even more money than they will the average consumer. Reading Inside the Minds of Car Dealers, I saw exactly what was going on when I bought my Miata...and my Saab...and my Escort. This book explained what the dealer was doing in each case-and how I was getting taken for every last cent each time! Lopez'' writing style is a bit heavy-handed at times, but the information contained in this volume is vital, valuable stuff that''ll make your next car buying experience a great deal less stressful. It''s $15.95 well spent. Christopher Jackson Elepent Automotive Reviews What makes someone sell you a clunker? "Inside the minds of Car Dealers: How to Buy Your Next Car without Fear" is a guide for readers who seek a psychological edge in dealing with the shifty con artists who go by the more politically correct title of car dealers. Written by a man who has played the devil, he offers much in the way of trying to decipher the thoughts on both sides of the deal and does well in arming his readers in how to get the best deal they can and avoid the toxic ones. "Inside the Minds of Car Dealers" is a must for anyone considering purchasing a new vehicle in the near future. Midwest Book Review Library Bookwatch December 2009 5 out of 5 stars A PROFESSIONAL, INFORMATIVE AND USEFUL GUIDE! In 2003, I walked into a Chevrolet showroom to purchase a new car for my daughter. As I look back now, I remember being there from opening to closing. After signing the contract and going through with the deal, I realized that I wasn''t prepared, and I could have saved a lot of money. Since that sale, I''ve read many books and did some research on how to buy a new car, or used car, and what we should know about trading in your car. In comparison to THE CAR BUYER''S BIBLE, HOW TO BUY A CAR, and BUYING A CAR FOR DUMMIES, I found "INSIDE THE MINDS OF CAR DEALERS" to be the most informative guide on this subject. If you want expert advice on buying a car, then it would be logical to obtain information from someone who spent thirty years as a car salesman, who served an estimated 2,800 customers per year. Ray Lopez worked for many top-notch leading dealerships such as Chrysler, Cadillac, and Nissan. Through the experience of his thirty year career, knowledge, and expertise, the author can educate the public on how to be a wise car buyer. I highly recommend this book to anyone who is contemplating on buying a car, or trading in your used car. The author provides excellent information that is extremely helpful in purchasing a car, or trading one in. This book is easy to read and understand, many tips are provided on how to obtain the best deal, and many crucial factors are included as to what to do, and what not to do. Did you ever go to a showroom, and buy a car that you didn''t want? Were you ever told by a salesman that you can afford to buy their car? Were you ever disrespected, or mistreated by a car salesman? Were you ever lured into a factory discount? Ever gone for a test drive, but told you can''t drive it off the lot due to insurance liability? Ray Lopez can answer these questions and many more, while showing you every trick of the trade that can be used against you, through manipulative schemes. The author reveals the biggest secrets in the car buying industry in this unique, professionally written, informative guide. "INSIDE THE MINDS OF CAR DEALERS" is something you may want to read again-and-again, before walking into that showroom as a potential buyer. You will indeed be prepared, and informed on how to become a composed car buyer. Ray Lopez encourages you to do research, includes resources of what to be aware of, and how to detect signs of being taken advantage of. By Geraldine Ahearn "Author Geri Ahearn" October 5, 2009 (Phoenix, AZ) 5.0 out of 5 stars Very Impressive Amazon Verified Purchase. I bought the book because I wanted to find out the right way to buy a car. I''m going to be ready for a new one in a few months. So I might as well start now on learning all I can about car salesmen. I can''t trust them. My goal was to buy one, read it, then buy another, and so on, as long as they had high recommendations and were reasonably priced. I figured I''d spend about $75 on 5 books. By then I could probably learn everything about how they always end up screwing you. And if it cost me $75 but saved me $1000 or more, it would be a worthwhile investment. I saw this book and I liked the title so I thought, why not? I''ll take a chance. I''m really glad I did. Inside The Minds Of Car Dealers has everything you''ll ever need to know on how to get a really good deal. There was stuff in it that I never even dreamed of that goes at the dealership. And it''s not just with the salesman. It''s with the sales manager, the way the showroom is laid out and even the dealership''s ads for salesmen! Who would''ve ever thought to start researching there first? But it does make sense. This book explains why you never want to go on the lot with an attitude like you know how to deal. I just found out why my friend ended up paying more for his Focus than I did a couple years ago. We bought ours a few days apart. He told them he knew the exact price they paid for the car and he wouldn''t pay anything over that. He ended up paying $1378 more than me. And the reason is in this book. Too bad for him the book wasn''t available back then. There''s so much great information in it and it''s so easy to read too. None of the sales lingo. Just plain English. And it uncovers even more than you''d ever expect. I''m going to read it a few more times before I get my new car. And I recommend to everyone to buy Inside The Minds Of Car Dealers. It will save you money and a lot of time. And like the title says, you can Buy Your Next Car Without Fear. By Radio Guy November 14, 2009 (Los Angeles)

The Black Diamond

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Author :
Publisher :
ISBN 13 :
Total Pages : 888 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis The Black Diamond by :

Download or read book The Black Diamond written by and published by . This book was released on 1924 with total page 888 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Profit Wise

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Author :
Publisher : Tck Publishing
ISBN 13 : 9781631611025
Total Pages : 118 pages
Book Rating : 4.6/5 (11 download)

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Book Synopsis Profit Wise by : Jeff Morrill

Download or read book Profit Wise written by Jeff Morrill and published by Tck Publishing. This book was released on 2021-02-28 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do the Right Thing. Grow Your Business. Profit Wisely. Using the principles in this book, Jeff Morrill built businesses from scratch in automotive retail, real estate, telecommunications, and insurance that generate over $100,000,000 in annual revenue. His achievements in building flourishing, ethical companies have been featured in a variety of national media including USA Today, Entrepreneur Magazine, Automotive News, The Boston Globe, and others. That's because Jeff knows the secrets to building highly profitable businesses: how to create systems and procedures that produce profits automatically by focusing on doing the right thing every time. For the first time, Jeff shares all of those secrets in one place. You really can outsell your competitors without selling out your integrity. Contrary to popular belief, taking the high road really is the straightest path to the bottom line. You'll learn how to earn more profits consistently in business while staying true to your values.

The Saturday Evening Post

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Author :
Publisher :
ISBN 13 :
Total Pages : 530 pages
Book Rating : 4.3/5 (117 download)

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Book Synopsis The Saturday Evening Post by :

Download or read book The Saturday Evening Post written by and published by . This book was released on 1913 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt:

How to Start, Run and Grow a Used Car Dealership on a Budget

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781545112816
Total Pages : 140 pages
Book Rating : 4.1/5 (128 download)

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Book Synopsis How to Start, Run and Grow a Used Car Dealership on a Budget by : Aaron Simmons

Download or read book How to Start, Run and Grow a Used Car Dealership on a Budget written by Aaron Simmons and published by Createspace Independent Publishing Platform. This book was released on 2017-04 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Start, Run and Grow a Used Car Dealership on a Budget Start Part-Time or Full-Time Right from Home-Start Your Own Used Car Business It is not hard to become a used car dealer even if you are on a tight budget. As far as the income potential is concern, it is higher than most other side gigs you will find. Just imagine this, you buy a 6 years old Toyota Camry with 87K miles for $4,500, you bring it home, clean it up, fix few minor scratches, wash it wax it, then put it up for sale on Craigslist for $7100. In the first three days you get a few calls, and after 4 test drives, you sell it for $6,600. Let's see how much you made from this sale. You paid $4,400 + you spend $350 on fixing minor issues, so your total cost was $4,750, but you sold it for $6,600, so your net profit from this sale is $6,600-$4,750 = $1,850 Not bad for few hours of work. You see if you buy the right type of cars and price them right, there is no reason you can't sell 2-3 cars a month and make a handsome extra income each month. I have a friend, who has a small insurance business. He has been selling cars on the side for last 25 years, and he told me just by selling 2-3 cars a month, he was able to pay for college for all his three kids. On the other hand, if you want to grow, then start small but reinvest the profit you make from selling each car back into the business and soon you will see, you are growing at a fast and steady pace, but you have to be focused and dedicated. Let's See What You Will Learn From This Book: 12 Steps to get started All 50 State licensing requirements Bond and insurance you will need Personal financial statement & sample How to incorporate and Name your business Sample Article of Incorporation Which is the best legal business entity for you How to get a EIN number and open a Commercial Bank account Where to get all your dealer supplies and Forms What and how Auction houses work How to get started on a tight budget How to find financing for your new business All Legal requirements How to develop your Inventory How to sell cars How much can you make How to do it part-time from home Dealer management software How to grow your used car dealership Enjoy and good luck!

The Painters Magazine and Paint and Wall Paper Dealer

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Author :
Publisher :
ISBN 13 :
Total Pages : 722 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis The Painters Magazine and Paint and Wall Paper Dealer by :

Download or read book The Painters Magazine and Paint and Wall Paper Dealer written by and published by . This book was released on 1915 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Radio News

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Publisher :
ISBN 13 :
Total Pages : 1278 pages
Book Rating : 4.3/5 (55 download)

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Book Synopsis Radio News by :

Download or read book Radio News written by and published by . This book was released on 1927 with total page 1278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some issues, 1943-July 1948, include separately paged and numbered section called Radio-electronic engineering edition (called Radionics edition in 1943).

Strategic Customer Service

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Author :
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 081441334X
Total Pages : 274 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Strategic Customer Service by : John A. GOODMAN

Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

The Tea & Coffee Trade Journal

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Author :
Publisher :
ISBN 13 :
Total Pages : 872 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis The Tea & Coffee Trade Journal by :

Download or read book The Tea & Coffee Trade Journal written by and published by . This book was released on 1924 with total page 872 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Associated Automotive Journal and Garage Dealer

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Author :
Publisher :
ISBN 13 :
Total Pages : 780 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Associated Automotive Journal and Garage Dealer by :

Download or read book Associated Automotive Journal and Garage Dealer written by and published by . This book was released on 1911 with total page 780 pages. Available in PDF, EPUB and Kindle. Book excerpt: