Making Real Connections Hbr Women At Work Series

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Making Real Connections (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647822203
Total Pages : 178 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Making Real Connections (HBR Women at Work Series) by : Harvard Business Review

Download or read book Making Real Connections (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-02-22 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Relationships built on trust matter. Deep and meaningful connections, especially with other women, are critical to our careers and to our overall well-being and happiness. The bonds we build based on trust allow us to help one another, learn, and advance. But high-quality professional relationships are only possible with emotional openness and not all women, especially those from underrepresented groups, feel they can be vulnerable enough at work to develop these kinds of ties. Making Real Connections provides the research, advice, and practical tips you need to go beyond small talk with your colleagues and shallow, transactional networking to create professional relationships that are truly amazing. This book will inspire you to: Find authentic ways to grow your network Enjoy the rewards of having real friends at work while avoiding the pitfalls Seek out a sponsor—or become one Navigate problems when work relationships become draining The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on issues at work such as inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

You, the Leader (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647822262
Total Pages : 193 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis You, the Leader (HBR Women at Work Series) by : Harvard Business Review

Download or read book You, the Leader (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-02-22 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's time for female leaders to stand out. Women often aren't seen for their leadership potential. We face a double bind, forced to choose whether to be liked or respected, while neither one alone is enough to secure a seat at the table. It's up to organizations to change, but until then, what's an aspiring female leader to do? You, the Leader tackles the obstacles you face as you chart your path to the top, from not getting credit for your work to feeling unseen to being subjected to unfair biases and expectations. Filled with advice, tips, and relatable conversations, this book will help you better understand how you can remain authentic while showing yourself as a valued leader in your organization. This book will inspire you to: See yourself as a leader Develop an executive voice Advocate for yourself and your work Support the women around you The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Speak Up, Speak Out (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647822238
Total Pages : 183 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Speak Up, Speak Out (HBR Women at Work Series) by : Harvard Business Review

Download or read book Speak Up, Speak Out (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-02-22 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make yourself heard. Having your voice heard at work can be challenging, whether you're confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male peer. But you can find ways to raise issues without raising your voice. Speak Up, Speak Out provides the research, advice, and practical tips you need to address issues large and small. From talking about sexual harassment to handling microaggressions to breaking through subconsciously gendered conversational patterns, you'll find the insight and sample language you need to be heard. This book will inspire you to: Address and redirect an inappropriate conversation Step in when you witness questionable behavior Break ingrained conversational habits like apologizing and complimenting Deal with interrupters and those who habitually speak over others The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on issues at work such as inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Shared Sisterhood

Author : Tina Opie
Publisher : Harvard Business Press
ISBN 13 : 164782284X
Total Pages : 124 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Shared Sisterhood by : Tina Opie

Download or read book Shared Sisterhood written by Tina Opie and published by Harvard Business Press. This book was released on 2022-10-11 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gender equity can't happen without racial equity. We need Shared Sisterhood. Bias persists in organizations and society. Despite efforts that have been made in the last few decades, gender and racioethnic equity still hasn’t been achieved. What's worse, Black, Indigenous, Asian, and Latina women are being held back more than their White counterparts. We need to change how we strive for equity. We must move beyond individual solutions toward collective action, where people from historically power-dominant and marginalized groups work together, so that all women experience the benefits of professional growth and equity. We need Shared Sisterhood, and anyone, regardless of gender, can join in. Professor Tina Opie first started Shared Sisterhood as a movement to drive gender and racial equity in organizations. Since then, she and professor Beth A. Livingston have worked together to spread the word to leaders across organizations, with thousands of followers joining the cause. In this book, they explain how to use vulnerability, trust, empathy, and risk-taking to build Shared Sisterhood and break down three key parts of the process: Dig into your own assumptions around racioethnicity, gender, and power Bridge the divide between women of all backgrounds through authentic relationships Advance all women across the organization and beyond Balancing a mix of history, research, and real-life examples—including the authors' own experiences—this book encourages everyone to join Shared Sisterhood and advance equity for all.

HBR Women at Work Series Collection (3 Books)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647824427
Total Pages : 559 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis HBR Women at Work Series Collection (3 Books) by : Harvard Business Review

Download or read book HBR Women at Work Series Collection (3 Books) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-05-10 with total page 559 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inspiring conversations, advancing together. Women often face unique challenges in the workplace, from navigating the wage gap and facing unfair biases to coping with interrupting colleagues and worrying about imposter syndrome. How can you rise above it all and forge a clear path to success? The HBR Women at Work Series Collection brings together strategies and advice to help women advance in their careers. This specially priced collection features You, the Leader, which examines how you can stand out as an aspiring female leader while overcoming the obstacles you face as you chart your way to the top; Speak Up, Speak Out, which will help you be heard in conversations large and small and discover ways to raise issues without raising your voice; and Making Real Connections, which will take you beyond transactional networking and superficial small talk to create valuable work relationships built on trust. Featuring detailed discussion guides, this collection will spark important conversations about where we're at and how to move forward. The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Overcoming Overwork (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647827000
Total Pages : 162 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Overcoming Overwork (HBR Women at Work Series) by : Harvard Business Review

Download or read book Overcoming Overwork (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2024-08-06 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overworked? Overwhelmed? Protect yourself from burnout. The amount of work placed on women is often insurmountable. Along with doing what's required for our jobs, we're often asked to manage tasks that don't lead to career growth or promotions. At work and at home we're charged with countless forms of invisible labor that sap our time and energy. We usually rise to the occasion and do all of these things well, but this constant flow of overwork can leave us feeling underappreciated, frustrated, and burned out. It's time to end the culture of overwork for women. From doing fewer dead-end tasks to delegating effectively, Overcoming Overwork provides practical advice for taking control of your workload so that you can spend your time doing what matters to you. This book will inspire you to: Work smarter, not harder Delegate tasks and projects for a more equitable balance of labor Ask for help when your workload becomes unmanageable Carve out time and space for yourself The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Next-Level Negotiating (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647824346
Total Pages : 178 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Next-Level Negotiating (HBR Women at Work Series) by : Harvard Business Review

Download or read book Next-Level Negotiating (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-12-13 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build trust—and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process. Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need. Establish trust with your counterpart and face negotiations of any size with curiosity, creativity, and a collaborative mindset—all the essentials to successfully seal a deal. This book will inspire you to: Set a clear target—and imagine alternatives Consider your counterpart's context and perspective Manage the emotions in the room Strike a deal that works for you The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we’re at and how to move forward.

Taking Charge of Your Career (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647824656
Total Pages : 241 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Taking Charge of Your Career (HBR Women at Work Series) by : Harvard Business Review

Download or read book Taking Charge of Your Career (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-12-13 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: A purposeful career path starts with you. As a woman, navigating your career path can be challenging. At times you're faced with lack of support, unconscious bias and negative assumptions, disruptive career pauses, and more. So how can you get beyond these obstacles and progress your career in a way that is meaningful and fulfilling? Taking Charge of Your Career helps readers navigate the tricky territory of charting a rewarding career path. Whether you're new to the workforce, reentering after a pause, or trying to find your way through a midcareer slump, you'll find research, advice, and practical tips to help you move forward. This book will inspire you to: Decide what a meaningful career looks like to you Align yourself with the right supporters and mentors Approach hard decisions with confidence Navigate difficult transitions Be your own biggest advocate The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Getting Along

Author : Amy Gallo
Publisher : Harvard Business Press
ISBN 13 : 164782107X
Total Pages : 326 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Getting Along by : Amy Gallo

Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

HBR's Women at Work Collection

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633698483
Total Pages : 336 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's Women at Work Collection by : Harvard Business Review

Download or read book HBR's Women at Work Collection written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-04-16 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get what you really want from your career. As a woman, you may face unfair challenges in the workplace--from being passed over for promotion to being ignored in conversation. Unconscious bias and negative assumptions are working against you. HBR's Women at Work Collection will help you break through these barriers and help you get what you want from your career. This two-book set includes HBR's 10 Must Reads on Women and Leadership and the HBR Guide for Women at Work. The Must Read volume brings together the 10 best articles from Harvard Business Review, curated by our editors, on gender dynamics in the workplace, while the HBR Guide provides practical and useful tips for how to identify and overcome the factors holding women back. This unique compilation offers insights from world-class experts including Herminia Ibarra, Joan Williams, Sheryl Sandberg, and others. It will inspire you to: learn the root causes of the barriers that exist for women; better understand the path women must take to leadership; check your own gender biases and distinguish between confidence and competence; manage a more effective gender-diversity program; advocate for yourself; and demonstrate your leadership skills. HBR's Women at Work Collection is an invaluable resource for any woman seeking to reach her true leadership potential and for anyone--man or woman--looking to create a more gender-balanced workforce.

HBR Women at Work Boxed Set (6 Books)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 164782530X
Total Pages : 1216 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis HBR Women at Work Boxed Set (6 Books) by : Harvard Business Review

Download or read book HBR Women at Work Boxed Set (6 Books) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2023-04-25 with total page 1216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inspiring conversations, advancing together. The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name, and related articles, stories, and research, each book provides inspiration and advice for taking on topics at work such as inequity, advancement, and building community. Featuring detailed discussion guides, these books will help you spark important conversations about where we're at and how to move forward. This specially priced set, available as a six-volume paperback boxed set or as an ebook set, includes: Making Real Connections Next-Level Negotiating Speak Up, Speak Out Taking Charge of Your Career Thriving in a Male-Dominated Workplace You, the Leader

Overcoming Ageism (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647825822
Total Pages : 204 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Overcoming Ageism (HBR Women at Work Series) by : Harvard Business Review

Download or read book Overcoming Ageism (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2024-02-27 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combat age discrimination in your workplace. Everyone experiences age-related bias at some point in their careers, but for women the costs are greater. Sure, there are laws and organizational rules prohibiting age-related discrimination, but lived experience shows there's no "right age" to be a woman. Whether you're seen as too old or too young, ageism affects the opportunities you have access to, how others perceive you, and how much your contributions are valued. Overcoming Ageism offers stories, research, and advice about navigating gendered age discrimination and bias at work. From advocating for yourself to ensuring continual learning and curiosity, you'll learn how to show others the unique expertise you bring to the organization and take back control of your career growth. This book will inspire you to: Establish your credibility with those around you Overcome imposter syndrome Build a support system across age groups Work together to end age bias in your organization The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Thriving in a Male-Dominated Workplace (HBR Women at Work Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647824621
Total Pages : 206 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Thriving in a Male-Dominated Workplace (HBR Women at Work Series) by : Harvard Business Review

Download or read book Thriving in a Male-Dominated Workplace (HBR Women at Work Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-12-13 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find success in a workplace dominated by men. Sexism. Self-doubt. Invisibility. When you're one of the only women in your workplace, it can be difficult to gain your footing. Organizations need to change, but in the meantime, women can find success in these settings—and even flourish in them. Thriving in a Male-Dominated Workplace provides the advice you need to ensure your professional growth in roles and industries that have traditionally been filled by and controlled by men. From connecting with the right people to growing your confidence to fighting back against bias, you'll be able to establish your credibility and be seen by your colleagues as the expert you are. This book will inspire you to: Find support across the organization Overcome impostor syndrome and self-doubt Speak up for yourself and your accomplishments Build a better culture—once and for all The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

HBR Guide to Crafting Your Purpose

Author : John Coleman
Publisher : Harvard Business Press
ISBN 13 : 1633699846
Total Pages : 159 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Crafting Your Purpose by : John Coleman

Download or read book HBR Guide to Crafting Your Purpose written by John Coleman and published by Harvard Business Press. This book was released on 2022-01-11 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stop searching for purpose. Build it. We're living through a crisis of purpose. Surveys indicate that people are feeling less connected to the meaning of their work, asking, "How do I find my purpose?" That's the wrong question. You don't find your purpose—you build it. The HBR Guide to Crafting Your Purpose debunks three common myths about purpose: that purpose is found, that you have only one, and that it stays the same over time. Packed with stories, tips, and activities, this book teaches you how to cultivate more meaning in your life and work and endow everything you do with purpose. You'll learn how to: Find the reason behind your work Identify what makes you feel happy and fulfilled Use job crafting to transform your role Build positive, fulfilling relationships Connect your work to service Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Virtual EI (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1647823307
Total Pages : 81 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Virtual EI (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Virtual EI (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2022-04-26 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be mindful, empathetic, and authentic—even on-screen. Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging. Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into the conversation, and make real connections. This volume includes the work of: Amy C. Edmondson Mark Mortensen Heidi K. Gardner Amanda Sinclair How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

The Sponsor Effect

Author : Sylvia Ann Hewlett
Publisher : Harvard Business Press
ISBN 13 : 1633695662
Total Pages : 215 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis The Sponsor Effect by : Sylvia Ann Hewlett

Download or read book The Sponsor Effect written by Sylvia Ann Hewlett and published by Harvard Business Press. This book was released on 2019-05-28 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you investing in the right people? Many people know the benefit of finding a sponsor--someone who goes beyond traditional mentorship to partner with a junior-level employee to help build their skills, advocate for them when opportunities arise, and open doors. But few realize that being a sponsor is just as important to career growth as finding one. According to new research from economist and thought leader Sylvia Ann Hewlett, senior executives who sponsor rising talent are 53 percent more likely to be promoted than those who don't. Similarly, middle-level managers who have proteges are 167 percent more likely to be given stretch assignments. Well-chosen proteges contribute stellar performance, steadfast loyalty, and capabilities that you, the sponsor, may lack, thus increasing how fast and how far you can go. But how do you find standout proteges, let alone develop them so that they're able to come through for you and your organization? This book has the answers you need. Combining powerful new data and rich examples drawn from in-depth interviews with leaders from companies such as Unilever, Aetna, Blizzard Entertainment, and EY, The Sponsor Effect provides a seven-step playbook for how you can become a successful sponsor. You'll learn to: Identify the right mix of proteges Include those with differing perspectives Inspire your proteges and ignite their ambition Instruct them to develop key skill sets Inspect your picks for performance and loyalty Instigate a deal, detailing the terms of a relationship Invest three ways and reap the rewards Along the way, you'll discover the enormous benefits of investing in these valuable relationships.

Connected Strategy

Author : Nicolaj Siggelkow
Publisher : Harvard Business Press
ISBN 13 : 1633697010
Total Pages : 158 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Connected Strategy by : Nicolaj Siggelkow

Download or read book Connected Strategy written by Nicolaj Siggelkow and published by Harvard Business Press. This book was released on 2019-04-30 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.