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Author : Mike Pezet
Publisher : Pocketbooks
ISBN 13 : 1907078754
Total Pages : 115 pages
Book Rating : 4.9/5 (7 download)
Download or read book Listening Skills Pocketbook written by Mike Pezet and published by Pocketbooks. This book was released on 2017-09-11 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: tips tools and techniques to help recognise common mistakes and become a purposeful listner
Author : Mary Richards
Publisher : Management Pocketbooks
ISBN 13 : 1907077634
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author : Gael Luzet
Publisher : Management Pocketbooks
ISBN 13 : 1908284994
Total Pages : 132 pages
Book Rating : 4.9/5 (82 download)
Download or read book Collaborative Learning Pocketbook written by Gael Luzet and published by Management Pocketbooks. This book was released on 2013-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: ' "I really like it when we can talk in class," says Kelly in Year 8, grinning from ear to ear when I suggest a group activity on a grey Monday morning. Although I suspect that she might like it for the wrong reasons, I know that there is a lot for her - and the other 29 students in the class - to learn in a structured co-operative learning context.' Gael Luzet's Pocketbook about small group work focuses on how 'the power of more than one' can transform learning. Like all good teaching and learning strategies, successful collaborative learning relies on meticulous planning and careful delivery, both of which are discussed here. Ideas for basic collaborative activities are included as well as practical examples of how to use various high impact strategies in lessons. You begin to see what lies behind Vygotsky's words: 'The one who does the talking does the learning'. And assessing and evaluating? Process and product; individual and team contributions; formative and summative approaches - they're all covered.
Author : John Townsend
Publisher : Management Pocketbooks
ISBN 13 : 1908284366
Total Pages : 100 pages
Book Rating : 4.9/5 (82 download)
Download or read book Manager's Pocketbook written by John Townsend and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: 'P' for 'planning'; 'O' for 'organising'; 'L' for 'leading'; 'C' for 'coaching/correcting'; and, 'A' for 'achieving'. There is a separate chapter on each of these five skills, preceded by an overview of the manager's role. The Manager's Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.
Author : Victoria Mason
Publisher : Management Pocketbooks
ISBN 13 : 1908284706
Total Pages : 131 pages
Book Rating : 4.9/5 (82 download)
Download or read book Speech, Language & Communication Pocketbook written by Victoria Mason and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most children develop speech, language and communication skills instinctively, a process that begins at birth and continues into adulthood. However, in most classrooms there are children - as many as 50% in some areas - who have not acquired the fundamental spoken and written skills that underpin all types of social interaction, skills that are essential for success in education and at work. This book shows teachers how to support pupils with SLCN - speech, language and communication needs. Written by a speech and language therapist and a secondary teacher working in mainstream schools, this highly illustrated Pocketbook begins by defining SLCN and placing it against a backdrop of normal language development. The authors identify who has SLCN and explain how weak communication skills lead to academic, social, emotional and behavioural problems. Language is both received and transmitted; both input and output pose problems for pupils with SLCN. A chapter on attention and listening covers hearing impairment, auditory memory, teacher talk and active listening skills. It is followed by sections on receptive language difficulties - understanding concepts and inference, reasoning and deduction - and expressive language difficulties: building sentences and narrative in speech and writing. Speech difficulties such as stammering, phonological difficulties, articulation and voice disorders are also covered. Learning, storing and retrieving vocabulary are given a section of their own as is social communication. The book concludes with ideas for implementing a whole school approach. Cartoons, diagrams and visual prompts support the text throughout.
Author : James Park
Publisher : Management Pocketbooks
ISBN 13 : 1907078053
Total Pages : 130 pages
Book Rating : 4.9/5 (7 download)
Download or read book Emotional Literacy Pocketbook written by James Park and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: By helping students to recognise, understand and handle emotions - their own and others' - we can build their self-esteem, improve their confidence and pave the way for them to become educationally and socially successful. The authors use case studies to demonstrate the effectiveness of helping children to feel CLASI - Capable, Listened to, Accepted, Safe, Included. There are chapters on building relationships that support learning, on nurturing 'open' conversations, on working effectively in groups and on classroom organisation. Sections on using stories to build emotional literacy and on emotional literacy in the staffroom emphasise the need to keep the bridge open between the thinking and feeling parts of the brain. A reliable and authoritative Pocketbooks that, as one literacy coordinator told us, guides newcomers while stimulating and reinvigorating those already familiar with the field.
Author : Sean McManus
Publisher : Management Pocketbooks
ISBN 13 : 1908284420
Total Pages : 114 pages
Book Rating : 4.9/5 (82 download)
Download or read book Interviewer's Pocketbook written by Sean McManus and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Interviewer's Pocketbook has had a major overhaul in this new third edition and now focuses exclusively on the recruitment interview. The opening chapters look in detail at the necessary skills for conducting an interview: questioning techniques, listening skills and interpretation of body language. Types of question are explored, with ways in which to use them, as well as questions to avoid asking, while a helpful example interview shows the techniques in action. Later chapters cover preparing for and conducting the interview, including looking at job descriptions and specifications, preparing evidence questions, and evaluation of candidates.
Author : Sean McManus
Publisher : Management Pocketbooks
ISBN 13 : 1908284242
Total Pages : 114 pages
Book Rating : 4.9/5 (82 download)
Download or read book Customer Service Pocketbook written by Sean McManus and published by Management Pocketbooks. This book was released on 2013-01-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Author : Alan Evans
Publisher : Management Pocketbooks
ISBN 13 : 1908284137
Total Pages : 132 pages
Book Rating : 4.9/5 (82 download)
Download or read book Icebreakers Pocketbook written by Alan Evans and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability for particular areas of training - for example: assertiveness, communication, coaching & mentoring, people management, teams and trainer training. For each activity the authors describe the aims, outcomes and relevance of the learning, and provide full user instructions along with information on timing, number of participants, materials required, necessary trainer knowledge and possible variations. Most of the activities take between 10 and 30 minutes to complete. There are those suitable for small groups and those appropriate for any number of people. A good read.
Author : Barry Hymer
Publisher : Management Pocketbooks
ISBN 13 : 1908284870
Total Pages : 132 pages
Book Rating : 4.9/5 (82 download)
Download or read book P4C Pocketbook written by Barry Hymer and published by Management Pocketbooks. This book was released on 2012-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Philosophy for Children (P4C) was conceived by Professor Matthew Lipman in the late 1960s. Here's what he said about it: 'The aim of a thinking skills program such as P4C is to help children become more thoughtful, more reflective, more considerate and more reasonable individuals. 'Who wouldn't want to offer their pupils that opportunity? In the P4C Pocketbook, Barry Hymer and Roger Sutcliffe explain how to use P4C in your own classroom to sustain and develop in all children the curiosity that is so evident in the young. They introduce and explain 'communities of enquiry', outline a broad ten-step process for P4C sessions, provide plenty of practical examples, and show how P4C can be used to explore key concepts. Chapters are devoted to choosing a stimulus, questions, the Socratic Method, facilitating an enquiry, and review. There is an excellent resource section at the end of the book spanning Foundation Stage to KS5.
Author : Jon Warner
Publisher : Management Pocketbooks
ISBN 13 : 1907078673
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Networking Pocketbook written by Jon Warner and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anyone you might want to contact in the world is only 5-6 people-contacts away from you, maintains Jon Warner in the Networking Pocketbook. He sees networking as a major social and life skill that can benefit both our working and personal life. The Networking Pocketbook details the four basic steps that lead to effective networking relationships, the so-called LINK: Learning (about needs, ours and other people's) Investing (making strong contacts) Nurturing (achieving a deeper relationship) Keeping (maintaining the momentum) As the author leads readers through these four basic steps he progressively describes the seven key competencies needed for effective networking. These competencies relate to temperament/disposition, strategic planning, organisation, nurturing, communications, socialising and persistence.
Author : Jooli Atkins
Publisher : Management Pocketbooks
ISBN 13 : 1907077642
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book I.T. Trainer's Pocketbook written by Jooli Atkins and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The I.T. Trainer's Pocketbook explains training needs analysis and how adults learn, including the different learning styles, The IT Trainer's Pocketbook then looks at the vital practical areas of preparation, including what to do when your equipment won't work or when you have too many delegates. There is also advice about how much you need to know before training others (with a formula to help you calculate). Handling difficult participants (e.g. technophobes) and coping with delegates with vastly different skill levels are amongst the classic IT problems the author considers. With plenty of advice on ways to set up the training room, on learner-centred training techniques and on how to introduce creativity and vitality within a potentially static environment, this pocketbook will transform your IT training.
Author : Paul Tizzard
Publisher : Management Pocketbooks
ISBN 13 : 1907077731
Total Pages : 130 pages
Book Rating : 4.9/5 (7 download)
Download or read book Openers and Closers Pocketbook written by Paul Tizzard and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hot on the heels of their success with The Icebreakers Pocketbook, authors Alan Evans and Paul Tizzard have once again harnessed their enthusiasm and creativity to write The Openers & Closers Pocketbook - a collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings. 'This is a selection of short exercises and pithy stories to top and tail courses', says Tizzard. 'We've included quick icebreakers and lengthier, more involved activities, as well as short anecdotes to set the tone.' The emphasis of The Openers & Closers Pocketbook is on simple activities that require the minimum amount of preparation - in the authors' words, 'grab and go' activities that will give trainers new and imaginative ways to enhance their training delivery.
Author : Richard Payne
Publisher : Management Pocketbooks
ISBN 13 : 190707788X
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Vocal Skills Pocketbook written by Richard Payne and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Vocal Skills Pocketbook explains how to devleop a confident, authoritative and vital voice in a range of speaking situations. It will enable individuals to analyse their speaking voices and establish what aspects they wish to improve. The advice and information are relevant not just to public speaking events but also to numerous other situations such as interviews, meetings and speaking on the telephone. The pocketbook is aimed at end-users and at trainers who deliver courses on general communications and/or presentation skills. Breathing control, projection, use of emphasis, speech rate, vocal care and maintenance, vowel formation, fluency, pauses, clarity, dialect, inflection, releasing the voice and numerous other topics are covered in the book. It's author, Richard Payne, is a voice coach and management trainer. 'A good introduction for anyone who wants common sense advice about how to use their voice effectively', says one of the reviewers on Amazon. 'The book does what it says in the blurb and does not blind you with science.'
Author : Paul Blum
Publisher : Management Pocketbooks
ISBN 13 : 1908284846
Total Pages : 132 pages
Book Rating : 4.9/5 (82 download)
Download or read book Anger & Conflict Management Pocketbook written by Paul Blum and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explosive, uncontrolled anger is both frightening and damaging. Whether it's verbal abuse, physical intimidation, violence, aggression, or a combination of these, trying to manage very angry pupils is tough. It's energy-sapping and can leave us feeling frustrated, powerless and, sometimes, inept and weak. This Pocketbook is highly practical in demonstrating how to cope when tempers fly in the classroom, the corridor, the playground or, indeed, the staffroom. Find out about the anger cycle; how to recognise early warning signs and intervene to prevent an eruption; how to handle angry explosions/conflict situations; how to repair relationships following an outburst; how to teach children to manage difficult emotions and how to maintain your sanity. Paul Blum pulls no punches, taking us into fighting, steaming and 'happy slap' territory. However, you're in the hands of an expert who really does give you a survival toolkit.
Author : David Bancroft-Turner
Publisher : Management Pocketbooks
ISBN 13 : 1907077529
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Workplace Politics Pocketbook written by David Bancroft-Turner and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's the number one cause of stress and its adverse effects cost the economy billions. Workplace politics has bad press, with the vast majority of people linking it to behaviour without integrity. But, according to David Bancroft-Turner - managing director of the Academy for Political Intelligence, one of the UK's leading authorities on organisational politics - it is possible for individuals to develop and apply a set of skills and behaviours that will counter the negative effects of workplace politics and create a positive work environment for the benefit of all concerned. His Workplace Politics Pocketbook explains how this is done. He identifies the four main types of political 'animal' - the clever fox, the wise owl, the innocent sheep and the determined mule - describing their behaviour patterns and explaining how to develop the essential skills of political astuteness. The book emphasises the importance of understanding how our beliefs about people and the organisation we work for affect the political climate. A reader questionnaire helps put this into perspective. In conclusion, Bancroft-Turner looks at the important questions when developing a political intelligence master plan.
Author : Pam Jones
Publisher : Management Pocketbooks
ISBN 13 : 1908284293
Total Pages : 116 pages
Book Rating : 4.9/5 (82 download)
Download or read book Performance Management Pocketbook written by Pam Jones and published by Management Pocketbooks. This book was released on 2014-08-15 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Management is about getting results, getting the best from people and helping them to achieve their potential. Employee engagement has an important role to play in this, it is about the emotional commitment to the organisation and its goals. In this second edition of the Performance Management Pocketbook, readers will find plenty of tips and techniques to enhance their performance in the following areas: leading others to achieve results; understanding the impact of their own style; engaging and motivating others; creating high performance teams; setting clear objectives; managing performance difficulties and coaching and delegating effectively. The book contains illustrative case studies and each chapter has a helpful review and actions section. The author Pam Jones is a member of the Ashridge Business School open programme management team. Her responsibilities cover a suite of programmes encompassing performance management, influencing and general management skills. "In an ever-demanding and competitive world, OK and average simply aren't enough - performance matters. If you want to get the best out of your people, then this book is packed with advice and ideas on how to do that." Lydia Hatley, Leadership Change Manager, Argos "Very useful - a practical and comprehensive guide for all leaders who truly value their team." Claire Dobbs, Managing Director, Havas Life London.
