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Lessons Learnt
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Book Synopsis The Lessons Learned Handbook by : Nick Milton
Download or read book The Lessons Learned Handbook written by Nick Milton and published by Elsevier. This book was released on 2010-06-30 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: The phrase "lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. - The book is a practitioner-level guide to the design and the mechanics of lessons learned processes - Takes a holistic approach, tracking lessons from identification to reapplication - Makes the case for the assignment of actions for learning
Download or read book Service Failure written by Jeff Toister and published by AMACOM/American Management Association. This book was released on 2013 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: What causes poor customer service? You might be surprised.
Book Synopsis Lessons Learned in Software Testing by : Cem Kaner
Download or read book Lessons Learned in Software Testing written by Cem Kaner and published by John Wiley & Sons. This book was released on 2011-08-02 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.
Book Synopsis Getting Service Right by : Jeff Toister
Download or read book Getting Service Right written by Jeff Toister and published by Toister Performance Solutions. This book was released on 2019-03-15 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
Book Synopsis Lessons from the Light by : Kenneth Ring
Download or read book Lessons from the Light written by Kenneth Ring and published by Red Wheel/Weiser. This book was released on 2024-07-08 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: "No other researcher has been able to transmit to the rest of us the true meaning and impact of near-death phenomena for the planet." --Bruce Greyson, MD, bestselling author of After "A major contribution that offers a wealth of case materials together with balanced and insightful commentary." --Raymond A. Moody, PhD, bestselling author of Life After Life While providing many remarkable accounts of near-death experiences (NDEs), Lessons from the Light is much more than an inspiring collection of NDEs. In clear language, the practical lessons for living and dying are to be found from the study of these experiences. Written by one of the foremost authorities on NDEs, Lessons from the Light is a book for those looking to gain knowledge and wisdom to enhance their own lives by incorporating the insights stemming from what many people have come to believe is the ultimate spiritual experience. Although Lessons from the Light recounts many moving stories of NDEs, it is not just another book filled with inspiring testimonies--it includes helpful guidance and practical exercises concerning how readers can make use of this knowledge to live with greater self-insight, self-compassion and concern for others, as well as be better prepared for death, dying, and bereavement. Readers can easily apply what they have learned to their own lives and absorb and internalize these lessons from the Light in such a way as to lead to deep personal and spiritual transformation. This edition replaces the previous edition (ISBN 978-1-930491-11-3) and contains a new postscript by the author.
Book Synopsis Tuesdays with Morrie by : Mitch Albom
Download or read book Tuesdays with Morrie written by Mitch Albom and published by Crown. This book was released on 2007-06-29 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • A special 25th anniversary edition of the beloved book that has changed millions of lives with the story of an unforgettable friendship, the timeless wisdom of older generations, and healing lessons on loss and grief—featuring a new afterword by the author “A wonderful book, a story of the heart told by a writer with soul.”—Los Angeles Times “The most important thing in life is to learn how to give out love, and to let it come in.” Maybe it was a grandparent, or a teacher, or a colleague. Someone older, patient and wise, who understood you when you were young and searching, helped you see the world as a more profound place, gave you sound advice to help you make your way through it. For Mitch Albom, that person was his college professor Morrie Schwartz. Maybe, like Mitch, you lost track of this mentor as you made your way, and the insights faded, and the world seemed colder. Wouldn’t you like to see that person again, ask the bigger questions that still haunt you, receive wisdom for your busy life today the way you once did when you were younger? Mitch Albom had that second chance. He rediscovered Morrie in the last months of the older man’s life. Knowing he was dying, Morrie visited with Mitch in his study every Tuesday, just as they used to back in college. Their rekindled relationship turned into one final “class”: lessons in how to live. “The truth is, Mitch,” he said, “once you learn how to die, you learn how to live.” Tuesdays with Morrie is a magical chronicle of their time together, through which Mitch shares Morrie’s lasting gift with the world.
Book Synopsis Lessons from the Mouse by : Dennis Snow
Download or read book Lessons from the Mouse written by Dennis Snow and published by . This book was released on 2010-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Download or read book Lessons written by Ian McEwan and published by Knopf. This book was released on 2022-09-13 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BEST SELLER • A NEW YORKER ESSENTIAL READ • From the best-selling author of Atonement and Saturday comes the epic and intimate story of one man's life across generations and historical upheavals. From the Suez Crisis to the Cuban Missile Crisis, the fall of the Berlin Wall to the current pandemic, Roland Baines sometimes rides with the tide of history, but more often struggles against it. A BEST BOOK OF THE YEAR: Vogue • The New Yorker “Masterful.... McEwan is a storyteller at the peak of his powers…. One of the joys of the novel is the way it weaves history into Roland’s biography…. The pleasure in reading this novel is letting it wash over you.” —Associated Press When the world is still counting the cost of the Second World War and the Iron Curtain has closed, eleven-year-old Roland Baines's life is turned upside down. Two thousand miles from his mother's protective love, stranded at an unusual boarding school, his vulnerability attracts piano teacher Miss Miriam Cornell, leaving scars as well as a memory of love that will never fade. Now, when his wife vanishes, leaving him alone with his tiny son, Roland is forced to confront the reality of his restless existence. As the radiation from Chernobyl spreads across Europe, he begins a search for answers that looks deep into his family history and will last for the rest of his life. Haunted by lost opportunities, Roland seeks solace through every possible means—music, literature, friends, sex, politics, and, finally, love cut tragically short, then love ultimately redeemed. His journey raises important questions for us all. Can we take full charge of the course of our lives without causing damage to others? How do global events beyond our control shape our lives and our memories? And what can we really learn from the traumas of the past? Epic, mesmerizing, and deeply humane, Lessons is a chronicle for our times—a powerful meditation on history and humanity through the prism of one man's lifetime.
Book Synopsis Notes From the Midnight Driver by : Jordan Sonnenblick
Download or read book Notes From the Midnight Driver written by Jordan Sonnenblick and published by Scholastic Inc.. This book was released on 2010-02-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just when you thought you had it all figured out . . . "Alex Peter Gregory, you are a moron!" Laurie slammed her palms down on my desk and stomped her foot. I get a lot of that.One car crash.One measly little car crash. And suddenly, I'm some kind of convicted felon.My parents are getting divorced, my dad is shacking up with my third-grade teacher, I might be in love with a girl who could kill me with one finger, and now I'm sentenced to babysit some insane old guy.What else could possibly go wrong?This is the story of Alex Gregory, his guitar, his best gal pal Laurie, and the friendship of a lifetime that he never would have expected.
Book Synopsis The Lessons of Tragedy by : Hal Brands
Download or read book The Lessons of Tragedy written by Hal Brands and published by Yale University Press. This book was released on 2019-02-26 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: A “brilliant” examination of American complacency and how it puts the nation’s—and the world’s—security at risk (The Wall Street Journal). The ancient Greeks hard-wired a tragic sensibility into their culture. By looking disaster squarely in the face, by understanding just how badly things could spiral out of control, they sought to create a communal sense of responsibility and courage—to spur citizens and their leaders to take the difficult actions necessary to avert such a fate. Today, after more than seventy years of great-power peace and a quarter-century of unrivaled global leadership, Americans have lost their sense of tragedy. They have forgotten that the descent into violence and war has been all too common throughout human history. This amnesia has become most pronounced just as Americans and the global order they created are coming under graver threat than at any time in decades. In a forceful argument that brims with historical sensibility and policy insights, two distinguished historians argue that a tragic sensibility is necessary if America and its allies are to address the dangers that menace the international order today. Tragedy may be commonplace, Brands and Edel argue, but it is not inevitable—so long as we regain an appreciation of the world’s tragic nature before it is too late. “Literate and lucid—sure to interest to readers of Fukuyama, Huntington, and similar authors as well as students of modern realpolitik.” —Kirkus Reviews
Book Synopsis Lessons from the Heartland by : Barbara J. Miner
Download or read book Lessons from the Heartland written by Barbara J. Miner and published by The New Press. This book was released on 2013-08-06 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Miner’s story of Milwaukee is filled with memorable characters . . . explores with consummate skill the dynamics of race, politics, and schools in our time.” —Mike Rose, author of The Mind at Work Weaving together the racially fraught history of public education in Milwaukee and the broader story of hypersegregation in the rust belt, Lessons from the Heartland tells of a city’s fall from grace—and its chance for redemption in the twenty-first century. A symbol of middle American working-class values, Wisconsin—and in particular urban Milwaukee—has been at the forefront of a half century of public education experiments, from desegregation and “school choice” to vouchers and charter schools. This book offers a sweeping narrative portrait of an all-American city at the epicenter of public education reform, and an exploration of larger issues of race and class in our democracy. The author, a former Milwaukee Journal reporter whose daughters went through the public school system, explores the intricate ways that jobs, housing, and schools intersect, underscoring the intrinsic link between the future of public schools and the dreams and hopes of democracy in a multicultural society. “A social history with the pulse and pace of a carefully crafted novel and a Dickensian cast of unforgettable characters. With the eye of an ethnographer, the instincts of a beat reporter, and the heart of a devoted mother and citizen activist, Miner has created a compelling portrait of a city, a time, and a people on the edge. This is essential reading.” —Bill Ayers, author of Teaching Toward Freedom “Eloquently captures the narratives of schoolchildren, parents, and teachers.” —Library Journal
Book Synopsis The Lessons of History by : Will Durant
Download or read book The Lessons of History written by Will Durant and published by Simon and Schuster. This book was released on 2012-08-21 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise survey of the culture and civilization of mankind, The Lessons of History is the result of a lifetime of research from Pulitzer Prize–winning historians Will and Ariel Durant. With their accessible compendium of philosophy and social progress, the Durants take us on a journey through history, exploring the possibilities and limitations of humanity over time. Juxtaposing the great lives, ideas, and accomplishments with cycles of war and conquest, the Durants reveal the towering themes of history and give meaning to our own.
Book Synopsis Lessons of Experience by : Morgan W. Mccall
Download or read book Lessons of Experience written by Morgan W. Mccall and published by Simon and Schuster. This book was released on 1988-07 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to learn from job assignments, fellow workers, hardships, successful executives, and how to evaluate developmental value of a job.
Download or read book How You Live written by Point of Grace and published by B&H Publishing Group. This book was released on 2020-10-27 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether it’s starting a new job, graduating from school, welcoming a new baby, experiencing an empty nest, or simply facing the daily battles of life and faith, it’s comforting when someone comes along and says, “I’ve been here before.” It’s even more comforting when they share their lessons learned! This beautiful gift book offers just that—fresh perspective from those who have braved all sorts of seasons, gathering some lessons and laughs along the way. With more than twenty-five years of experience in work, marriage, parenting, faith, and music, the GRAMMY-nominated and Dove Award winning ladies of Point of Grace—beloved and longtime CCM artists—share the lessons God has taught them in these areas and many more: Faith Marriage Parenting Graduation New Jobs In-Laws Preparing for an Empty Nest Priorities and Routines Gratitude Worry Boundaries BONUS: A journaling section is offered in the back of this book so you can record your own lessons learned! Use this writing space to remind yourself of God’s great grace in your life, or use it as a perfectly giftable way to pass on your insights and advice to a loved one who might need your wisdom in a season of transition or celebration.
Book Synopsis Lessons I've Learned by : Davina McCall
Download or read book Lessons I've Learned written by Davina McCall and published by Orion Spring. This book was released on 2016-09-22 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I am a work in progress. There are times when I feel in control and like I know what I'm doing...and there are times (quite a few)(actually lots) when I've got no idea whats going on, where to turn, what to do, how to behave, and those are the times I've sought help! I have been helped by some extraordinary people. I've been supported and counselled through my recovery from drugs and alcohol. I've been hypnotised to get me through going to the bottom of the sea in a sub (life at the extreme). I've read a squibillion (that's a lot) of fantastic self help books and I have shared and shared with the greatest girlfriends and family of all time. These nuggets of wisdom have at times literally kept me going, so I thought I'd pay it forward and share them with you." Presenter, wife, mother, fundraiser, fitness inspiration and now bestselling author,is there nothing Davina McCall cannot do? But success didn't come easy for Davina, and she has faced many challenges along the way. In this long-awaited book, she shares all the tips and wisdom she has picked up on her 'work-in-progress' journey. Written in the accessible, easy-going and humorous way that Davina has become famous and loved for, Lessons I've Learned will motivate readers to reach their goals, find happiness and fulfillment, and feel more confident.
Book Synopsis Lessons from the Dying by : Rodney Smith
Download or read book Lessons from the Dying written by Rodney Smith and published by Simon and Schuster. This book was released on 1997-09-09 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: In everyday language, "Smith offers us important teachings and reflections for dealing with death and embracing life" (Jack Kornfield, author of "A Path with Heart").
Book Synopsis Learning to Lead, Leading to Learn by : Katie Anderson
Download or read book Learning to Lead, Leading to Learn written by Katie Anderson and published by . This book was released on 2020-07-14 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: SPECIAL INTRODUCTORY PRICING: Enjoy first-week pricing of $18.95 on paperback books! Regular retail pricing of $23.95 becomes effective on July 22nd. It all began with the initial chance meeting of this book's author, Katie Anderson, and the book's subject, Isao Yoshino. She was an American leadership coach and consultant in her mid-career, with a newfound love of Japanese culture. He was an accomplished Japanese people-centered leader at the end of his corporate career, with a lifelong love for American culture and 40 years of inside experience with the Toyota Way. During the next five years, Anderson and Yoshino spent countless hours learning from each other, reflecting on the past, and envisioning the future. The resulting book - written by Anderson and focused on the profound lessons offered by her mentor Yoshino -- is a beautiful, one-of-a-kind tapestry. Much like the weaving of fabric -- where the beginning work is but a glimpse of the final pattern -- this book was created from many layers of intertwined conversations and reflections. If you've ever been mentored -- in business or in life -- by someone whose words, experiences, and perspectives changed you for the better, you know that an entire book of such selfless generosity and deep wisdom could change the world. For today's business professionals -- dedicated to continuous learning and people-centered leadership -- this is that book. Learning to Lead, Leading to Learn is a leadership book that defies generational or cultural divides, offering a refreshing, proven perspective for all those who dare to lead. The Best Leaders Never Lose the Humility for Learning Learning to Lead, Leading to Learn is much more than a collection of Isao Yoshino's personal stories and insights. It's a memorable, entertaining, and poignant way to highlight important leadership lessons, to record pivotal moments in Toyota's history, and to create something to help veteran and aspiring leaders reflect and learn about themselves. Yoshino's experiences help us understand how Toyota intentionally developed the culture of excellence for which it is renowned today, and how one person "learned to lead" so that he could lead with an intention to learn ... every day and in every way. "The only secret to Toyota is its attitude toward learning." -- Isao Yoshino Let the Past Inform the Future: The Role of Reflection in Leadership By looking back at the past, we can learn and therefore shape our future. Through each story in this unique and inspiring book, Anderson shares Yoshino's experiences with leadership and learning, and his efforts at self-improvement while empowering others. Through those stories, you'll hear his reflections on what he learned then ... and what he is re-learning now with a different perspective as he looks back at the totality of his career. A must-read for those who: -- Want to become more people-centered leaders -- Currently practice lean or continuous improvement methods -- Serve in leadership, coaching, or operational management roles -- Want to learn more about Toyota's history and culture -- Are inspired by heartwarming stories of personal discovery and leadership With a foreword by John Shook, Chairman of the Lean Global Network.
