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Learn Telephone Skills
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Book Synopsis Learn Telephone Skills by : Clive Harman
Download or read book Learn Telephone Skills written by Clive Harman and published by Createspace Independent Publishing Platform. This book was released on 2018-04-05 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn Telephone Techniques. How to Communicate Effectively. How to use Listening Skills. How to Create the Right Image. Learn the Needs of a Caller. How to Deal with a Difficult Customer. How to Deal with an Angry Caller. How to Deal with Talkative People. How to Manage Call Backs. Learn Telephone Sales.
Book Synopsis Professional Telephone Skills by : American Learning Network, Inc
Download or read book Professional Telephone Skills written by American Learning Network, Inc and published by . This book was released on 1983 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telephone Skills by : Patrick Forsyth
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Book Synopsis How to Develope Powerful Telephone Skills by : Dartnell Corporation
Download or read book How to Develope Powerful Telephone Skills written by Dartnell Corporation and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every time you talk on the phone, you create an impression of yourself & your organization. This hands-on workbook shows you how to develop habits that help you use the phone as the powerful communication tool that it is. By the time you've completed the five short self-training sessions, you'll have improved your professional image & learned to use your time on the phone more effectively. Workbook sections include: * Understanding The Basic, But Essential, Phone Skills. * Polishing Your Telephone Personality. * Building Your Listening Skills. * Making Those Tough Calls. * Managing Your Phone Time. Each of the five short self- training sessions can be completed in about 20 minutes; you can even go through the workbook as a department. You'll find quizzes that help you assess your skills to see where you need to improve, real-life case studies, personal productivity exercises, & an action plan that you can customize to your job.
Book Synopsis All You Need to Know about Telephone Skills by : Clive M. Harman
Download or read book All You Need to Know about Telephone Skills written by Clive M. Harman and published by Createspace Independent Publishing Platform. This book was released on 2016-09-17 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learning Telephone Skills "At Last! You Can Get The Training on Telephone Skills and be Learning Successfully ...Without Leaving your Home or If You Are a Trainer You Can Use It to Professionally Deliver Telephone Skills Training To your Candidates The Telephone is one of the most demanding task in any organisation lies in keeping all communication routes as open as possible because they are the veins and arteries carrying the organisation's life-blood and helps with customer service. The telephone is an essential shop window for any business. Yet, it many small offices, the phone is left to itself, covered in invoices, old coffee cups and whatever else goes to make up the detritus of everyday business. It is generally ignored, even when ringing, and then grudgingly answered on the thirteenth ring. However, the big problem is most training programmes on the subject is that they tell you what to do but leave you hanging on how to do it. You practically had to be a brain surgeon to figure it out. Now you can discover... The Right and the Wrong Way of Learning or Training Telephone Skills This newly released training programme called telephone skills by Clive Harman is the quickest and easiest way not only learning the true meaning of Telephone Skills but how to apply them Inside this magnificent work for the you'll get: This Telephone Skills book is divided up into comprehensive sections for easy step by step learning: Learning Telephone Techniques Positive Attitude Effective Communication Communication skills Listening Skills Creating the Right Image Needs of a Caller Dealing with a difficult customer Dealing with an Angry Caller Learning How to Deal with an Abusive Caller Telephone Sales Telephone Interview
Book Synopsis Telephone Skills Pocketbook by : Mary Richards
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Book Synopsis Telephone Skills from A to Z by : Nancy J. Friedman
Download or read book Telephone Skills from A to Z written by Nancy J. Friedman and published by Crisp Learning. This book was released on 1995 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vital reference tool for anyone who represents an organization on the telephone.
Book Synopsis Teaching and Learning Communication Skills in Medicine by : Suzanne Kurtz
Download or read book Teaching and Learning Communication Skills in Medicine written by Suzanne Kurtz and published by CRC Press. This book was released on 2017-12-21 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book and its companion, Skills for Communicating with Patients, Second Edition, provide a comprehensive approach to improving communication in medicine. Fully updated and revised, and greatly expanded, this new edition examines how to construct a skills curricular at all levels of medical education and across specialties, documents the individuals skills that form the core content of communication skills teaching programmes, and explores in depth the specific teaching, learning and assessment methods that are currently used within medical education. Since their publication, the first edition of this book and its companionSkills for Communicating with Patients, have become standards texts in teaching communication skills throughout the world, 'the first entirely evidence-based textbooks on medical interviewing. It is essential reading for course organizers, those who teach or model communication skills, and program administrators.
Book Synopsis Telephone Skills for Professionals in Health Care by : Wendy Leebov
Download or read book Telephone Skills for Professionals in Health Care written by Wendy Leebov and published by . This book was released on 2003 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Phone Book by : Judith E. Fisher
Download or read book The Phone Book written by Judith E. Fisher and published by McGraw-Hill/Irwin. This book was released on 1995 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
Book Synopsis Improving Telephone Skills by : Workbase Training
Download or read book Improving Telephone Skills written by Workbase Training and published by . This book was released on 1999-01-01 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Effective Telephone Skills by : Thomas J. Farrell
Download or read book Effective Telephone Skills written by Thomas J. Farrell and published by Houghton Mifflin. This book was released on 1994-01-01 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Advanced Communication Skills written by and published by Bookboon. This book was released on with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telepro Self Study : Professional Telephone Skills Program by : Jack A. Green
Download or read book Telepro Self Study : Professional Telephone Skills Program written by Jack A. Green and published by Oakville, Ont. : Entretel Incorporated. This book was released on 2000 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Telephone skills by : Life Skills Education, Inc
Download or read book Telephone skills written by Life Skills Education, Inc and published by . This book was released on 2003 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Teaching Telephone Activity Book by : Julie Messick
Download or read book Teaching Telephone Activity Book written by Julie Messick and published by . This book was released on 1999 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your child learn important telephone skills, talk about what to do in an emergency, and practice helpful telephone manners. Developed for use with the Pretend & Play Teaching Telephone.
Book Synopsis Customer Service by : Robert W. Lucas
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
