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Lean Six Sigma In Service
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Book Synopsis Lean Six Sigma Service Excellence by : Gerald M. Taylor
Download or read book Lean Six Sigma Service Excellence written by Gerald M. Taylor and published by J. Ross Publishing. This book was released on 2008-10-15 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......
Book Synopsis Lean Six Sigma for Service by : Michael L. George
Download or read book Lean Six Sigma for Service written by Michael L. George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Book Synopsis Lean Six Sigma in Service by : Sandra L. Furterer
Download or read book Lean Six Sigma in Service written by Sandra L. Furterer and published by CRC Press. This book was released on 2016-04-19 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S
Book Synopsis Design for Six Sigma for Service by : Kai Yang
Download or read book Design for Six Sigma for Service written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-06-21 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Download or read book Six Sigma written by Abdurrahman Coskun and published by BoD – Books on Demand. This book was released on 2011-07-14 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to improve the quality of their products. Lean and Six Sigma methodology provides the best solutions to many problems and can be used as an accelerator in industry, business and even health care sectors. Due to its flexible nature, the Lean and Six Sigma methodology was rapidly adopted by many top and even small companies. This book provides the necessary guidance for selecting, performing and evaluating various procedures of Lean and Six Sigma. In the book you will find personal experiences in the field of Lean and Six Sigma projects in business, industry and health sectors.
Book Synopsis Lean Six Sigma by : Michael L. George
Download or read book Lean Six Sigma written by Michael L. George and published by McGraw Hill Professional. This book was released on 2002-05-16 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization Time and quality are the two most important metrics in improving any company's production and profit performance. Lean Six Sigma explains how to impact your company's performance in each, by combining the strength of today's two most important initiativesLean Production and Six Sigmainto one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: Achieve major cost and lead time reductions this year Compress order-to-delivery cycle times Battle process variation and waste throughout your organization Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. Lean Six Sigma introduces you to today's most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors. "Lean Six Sigma shows how Lean and Six Sigma methods complement and reinforce each other. If also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year."--From the Preface Businesses fundamentally exist to provide returns to their stakeholders. Lean Six Sigma outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before. A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on: The Lean Six Sigma Value PropositionHow combining Lean and Six Sigma provides unmatched potential for improving shareholder value The Lean Six Sigma Implementation ProcessHow to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniques Leveraging Lean Six SigmaStrategies for extending Lean Six Sigma's reach within and beyond your corporate walls "Variation is evil."--Jack Welch Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world's most efficientand valuablecorporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times. Yet, as both would admit, there was still room for improvement. Lean Six Sigma takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of Lean Six Sigma to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organizationas it positively and dramatically impacts your shareholder value.
Book Synopsis Transactional Six Sigma and Lean Servicing by : Betsi Harris Ehrlich
Download or read book Transactional Six Sigma and Lean Servicing written by Betsi Harris Ehrlich and published by CRC Press. This book was released on 2002-06-13 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
Download or read book Sustainability written by Tina Agustiady and published by CRC Press. This book was released on 2012-12-15 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although most agree that Lean Six Sigma is here to stay, they also agree that learning how to sustain the results seems problematic at best and unattainable at worst. Reverting to the old way of doing things is inevitable if sustainability measures are not a part of the methodology. Currently there are no standard resource on how to be sustainable or on using statistical techniques and practices. Until now. Sustainability: Utilizing Lean Six Sigma Techniques not only examines how to use particular lean six sigma tools, but how to sustain results that make companies profitable with continuous improvement. The book demonstrates how to use the Six Sigma methodology to make process-focused decisions that will achieve the goals of sustainability and allow organizations to gain true benefits from process improvements. It covers sustainability and metrics, Lean manufacturing, Six Sigma tools, sustainability project management, sustainability modeling, sustainable manufacturing and operations, decision making, and sustainability logistics. These tools help sustain results while keeping organizations competitive regardless of economic conditions. While continuous improvement techniques look good on paper, the implementation of the techniques can become difficult and challenging to maintain. Without utilizing Lean Six Sigma tools and leading the change, companies will become less and less marketable and profitable. This book supplies a blueprint on achieving sustainable results from high-quality improvements and making organizations competitive and first in class in their marketplace.
Book Synopsis Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management by : Rowland Hayler
Download or read book Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management written by Rowland Hayler and published by McGraw Hill Professional. This book was released on 2007 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helping you to use Six Sigma and other tools in a wide range of financial service applications; this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. --
Book Synopsis Lean Six Sigma in Banking Services by : Vijaya Sunder M
Download or read book Lean Six Sigma in Banking Services written by Vijaya Sunder M and published by Springer Nature. This book was released on 2020-05-05 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores a range of prospective avenues, models, and operational and strategic approaches to Lean Six Sigma (LSS), a contemporary Continuous Improvement (CI) practice for achieving a quality-based competitive edge in organisations. Lean Six Sigma project case studies from banking organizations help to illustrate the operational dimensions of LSS, while the case-specific and cross-case analyses presented here demonstrate its strategic value. While the case data used to arrive at the findings come from the Banking firms, it allows generalizability beyond the Banking and Financial Services sector. The book contends that LSS is not merely a CI practice, but a higher-order organizational capability, more precisely a dynamic capability, that allows firms to gain a competitive edge based on quality. Addressing the interests of practitioners and researchers alike, the book strikes a balance between theory and practice. For practitioners, it offers guidance on using LSS to gain a competitive advantage, and on evidence-based practice in quality management and operational excellence. For researchers, it presents a wealth of literature and expands the body of knowledge on quality management. Accordingly, the book is of immense value to both practitioners and researchers, helping the former unlock the value of LSS as both an operational and strategic resource, and highlighting potential research directions and applications for the latter. “This book provides a deep understanding of Lean Six Sigma applications. It inspires by transferring the principles of the concept into uncommon areas of operations and management behind the usual quality and project management. While reading the book I got hit by a great idea of applying Lean Six Sigma in my digital business as well. My impression at the end of the book was that sky is the limit for the right employment of Lean Six Sigma, especially while viewing it from a dynamic capabilities’ lens. Readers of this book will surely receive insights for improving their business processes both operationally and strategically. Although the book is focused on banking, it is actually suitable for a really wide audience. This is a brilliant piece of research as a book that will serve as a guide for transformation by the prism of Lean Six Sigma.” - Professor. Dr. ZornitsaYordanova, Chief Assistant Professor of Innovation Management, University of National and World Economy, Sofia, Bulgaria “Lean Six Sigma needs to be understood from a systems perspective and there exists a huge knowledge gap in this area of finding holistic solutions to business problems. This book is a very welcome work that addresses this call. It integrates quality management resources and dynamic capabilities view towards practice. Banking and Financial Services was aptly chosen as it has the most direct applicability for social enterprises. Anyone interested in creating more impact with less will surely benefit from reading the book” -Alex Abraham, Chief Executive Officer, Lean Success Partners, Winnipeg, Manitoba, Canada “The book is a refreshing booster to the world of Quality Management especially in the context of Banking and Financial Services. Concepts and terms like “Rapidness of Lean & robustness of Six Sigma to solve operational problems” “Hybrid methodology” resonate very well with what we do in the industry today. Another interesting fact about the book is applying “Dynamic Capabilities approach” to Quality Management, that sets a fresh Quality Oven and ensures this book is definitely a good investment of authors’ intellect.Best part – Even if a reader is new to the world of Quality,this book will be appropriate and resonating. For Researchers and Practitioners, both being leaders orfresh entrants, this book stands out to be a must-read, as it demonstrates the success of the Lean Six Sigma methodology via case studies and practical applications.” -Udit Salvan, Director, Global Transformation & Engineering Network,An American Multinational Financial Services Corporation, New York, USA
Book Synopsis Lean Six Sigma That Works by : Bill Carreira
Download or read book Lean Six Sigma That Works written by Bill Carreira and published by AMACOM. This book was released on 2006-10-12 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: If lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you! Lean Six Sigma That Works provides the key to transforming your results in any manufacturing environment, giving you detailed, practical processes that let you leave the conference room, and get right to work. A strong and sensible combination of the "why" and the "how," this book gives you a step-by-step improvement plan, plus a thorough understanding of: * cost, cash flow, materials velocity, lead time, balance, waste, and non-value-added processes * value stream mapping and the DMAIC process for solving problems and improving quality profitability * how every form of waste impacts customer satisfaction and the bottom line * and much more Whether you're a seasoned professional, or implementing your first lean sigma project, this invaluable guide offers you a clear path to higher quality, customer loyalty, and increased efficiency.
Book Synopsis Operational Excellence with Lean Six Sigma by : Bart A. Lameijer
Download or read book Operational Excellence with Lean Six Sigma written by Bart A. Lameijer and published by Van Haren. This book was released on 2022-01-06 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.
Book Synopsis Lean Six Sigma for the Office by : James William Martin
Download or read book Lean Six Sigma for the Office written by James William Martin and published by CRC Press. This book was released on 2008-10-30 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.
Book Synopsis Applying Lean Six Sigma in Health Care by : Thomas K. Ross
Download or read book Applying Lean Six Sigma in Health Care written by Thomas K. Ross and published by Jones & Bartlett Learning. This book was released on 2019-09-11 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written to address the growing demand for Lean Six Sigma expertise, this text provides a step-by-step Define-Measure-Analyze-Improve-Control (DMAIC) process, that describes how to use the tools appropriate for each phase and provide data where tools can be practiced by students. Applying Lean Six Sigma in Health Care trains students on performance improvement techniques and current terminology so that they will be prepared to conduct Lean Six Sigma projects in large health care systems and support the physicians and nurses running these projects. With a focus on application, students learn and utilize the DMAIC process, by applying it to an improvement project that is carried through the text.
Book Synopsis Lean Manufacturing and Six Sigma by : Fausto Pedro García Márquez
Download or read book Lean Manufacturing and Six Sigma written by Fausto Pedro García Márquez and published by BoD – Books on Demand. This book was released on 2020-02-14 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Manufacturing, also called lean production, was originally created in Toyota after the Second World War, in the reconstruction period. It is based on the idea of eliminating any waste in the industry, i.e. any activity or task that does not add value and requires resources. It is considered in every level of the industry, e.g. design, manufacturing, distribution, and customer service. The main wastes are: over-production against plan; waiting time of operators and machines; unnecessary transportation; waste in the process itself; excess stock of material and components; non value-adding motion; defects in quality. The diversity of these issues will be covered from algorithms, mathematical models, and software engineering by design methodologies and technical or practical solutions. This book intends to provide the reader with a comprehensive overview of the current state, cases studies, hardware and software solutions, analytics, and data science in dependability engineering.
Book Synopsis What is Lean Six Sigma by : Michael L. George
Download or read book What is Lean Six Sigma written by Michael L. George and published by McGraw Hill Professional. This book was released on 2005-06-05 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick introduction on how to use Lean Six Sigma toimprove your workplace, meet your goals, andbetter serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.
Book Synopsis Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process by : Kimberly Watson-Hemphill
Download or read book Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process written by Kimberly Watson-Hemphill and published by McGraw Hill Professional. This book was released on 2016-02-26 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New and Definitive User’s Guide to Lean Six Sigma If you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you’ll find in any other book on the subject. With these simple, proven techniques, you can: * Assess your current business model and shape your future goals * Plan and prepare a Lean Six Sigma program that’s right for your company * Engage your leadership and your team throughout the entire process * Align your LSS efforts with the culture and values of your business * Develop deeper insights into your customer experience * Master the art of project selection and pipeline management * Tackle bigger problems and find better solutions * Become more efficient, more productive, and more profitable This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You’ll hear from leading business experts who have guided companies through the LSS process—and get the inside story on how they turned those companies around. You’ll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma—smoothly and successfully—is right here at your fingertips. When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.
