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Lean Six Sigma For Service Chapter 9 Phase 4 Performance And Control
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Book Synopsis Lean Six Sigma for Service, Chapter 9 - Phase 4: Performance and Control by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 9 - Phase 4: Performance and Control written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Service by : Michael L. George
Download or read book Lean Six Sigma for Service written by Michael L. George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: The majority of books on Six Sigma and Lean explain only how to implement these techniques in a manufacturing environment. "Lean Six Sigma for Services" fills the need for a service-based approach, explaining how companies can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Book Synopsis Valuable Partnerships by : Robert J. Sullivan
Download or read book Valuable Partnerships written by Robert J. Sullivan and published by Wipf and Stock Publishers. This book was released on 2019-07-29 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Valuable Partnerships: Cooperation, Innovation, and the Future of Municipal Texas bridges rich scholarship and practical application to produce an important reference for local government scholars and practitioners alike by covering the dynamic approaches altering how Texas municipalities operate. Valuable Partnerships investigates the efficacy of the American fragmented municipal model comprised of 89,000 jurisdictions. Critics consistently criticize this decentralized model while arguing for a regional structure yielding greater efficiencies and scalability that also solves the twin problems of equity and service delivery inequalities. Conversely, Valuable Partnerships presents evidence that Texas local governments leverage regional cooperation and innovation to achieve these results without the political and structural upheaval. The author utilizes historic analysis, benchmark results, socioeconomic measures, and budgetary data to demonstrate how Texas governments increase service performance and reduce the burden to taxpayers. Such results support a counter thesis to the structural regionalism hypothesis by presenting findings that Texas local jurisdictions embracing regional cooperation and data analytics will experience the same benefits.
Book Synopsis Lean Six Sigma for Supply Chain Management, Chapter 9 - Lean Six Sigma Improvement and Control by : James Martin
Download or read book Lean Six Sigma for Supply Chain Management, Chapter 9 - Lean Six Sigma Improvement and Control written by James Martin and published by McGraw Hill Professional. This book was released on 2006-10-12 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Supply Chain Management, written by a master black belt/educator. Neatly condensed into a 10 step process, this book teaches you how to apply the tenets of lean operations (from the Toyota Production System) and Six Sigma management principles to supply chain management. Author Jim Martin includes more than 200 tables and figures describing roadmaps, critical success characteristics as well as specific information necessary to fully integrate Lean Six Sigma concepts within your supply chain.
Book Synopsis Lean Manufacturing and Six Sigma by : Fausto Pedro García Márquez
Download or read book Lean Manufacturing and Six Sigma written by Fausto Pedro García Márquez and published by BoD – Books on Demand. This book was released on 2020-02-14 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Manufacturing, also called lean production, was originally created in Toyota after the Second World War, in the reconstruction period. It is based on the idea of eliminating any waste in the industry, i.e. any activity or task that does not add value and requires resources. It is considered in every level of the industry, e.g. design, manufacturing, distribution, and customer service. The main wastes are: over-production against plan; waiting time of operators and machines; unnecessary transportation; waste in the process itself; excess stock of material and components; non value-adding motion; defects in quality. The diversity of these issues will be covered from algorithms, mathematical models, and software engineering by design methodologies and technical or practical solutions. This book intends to provide the reader with a comprehensive overview of the current state, cases studies, hardware and software solutions, analytics, and data science in dependability engineering.
Book Synopsis Lean Six Sigma for Service by : Michael L. George
Download or read book Lean Six Sigma for Service written by Michael L. George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Book Synopsis TPS-Lean Six Sigma by : Hubert K. Rampersad
Download or read book TPS-Lean Six Sigma written by Hubert K. Rampersad and published by IAP. This book was released on 2007-11-01 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ee have been deploying Lean Six Sigma in various large and medium size companies for many years and have realized excellent results in most instances. We found that while Lean Six Sigma does a great job addressing the primary concerns of manufacturing and service, we felt that there was something missing in the deployment of Lean Six Sigma programs at many companies. Something that could help foster sustainable breakthroughs; something to realize durable performance and sustainable quality enhancement based on a happy and engaged workforce, something to create a real learning organization in which people are working smarter, are committed and improve themselves continuously. We found that the results could be enhanced if the importance of Human Capital is considered as an integral part of the process. We learned that Lean Six Sigma, in itself, does not sufficiently address Human Capital at many companies. While expected results from Lean Six Sigma alone will be good, we believe that adding the human component to Lean Six Sigma has the potential to realize sustainable, long-term growth and produce a transformation into a lean, learning, prosperous organization. That’s why we are launching a revolutionary, holistic concept in this book called TPS-Lean Six Sigma. Combining these complimentary processes actively brings human involvement into Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, and passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a happy workforce and sustainable performance improvement and quality enhancement for the organization. TPS-Lean Six Sigma is a continuous voyage of discovery involving continuous personal and organizational improvement, development, and learning. The starting point in this concept is a journey to understand personal goals and ambitions of the workforce. Then we take the organizations goals and ambitions and marry them with the workforce, and find the best people for the job. Using our structured approach for aligning the personal scorecards with the organization’s scorecard, we are able to create a symbiotic relationship between employees and organizational desires through the establishment of Lean Six Sigma project teams that will enthusiastically drive positive results. TPS-Lean Six Sigma is like a ‘turbo-charged’ Lean Six Sigma program. All of the proven, sound methodologies of traditional Lean Six Sigma are charged with highly motivated team members. The result is a powerful people driven Lean Six Sigma program called TPSLean Six Sigma that leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction. People are happiest when they are given freedom, challenges, and control over their lives. TPS-Lean Six Sigma also offers a systematic and integrated approach to the transformation of people in organizations, and to impact business strategy, culture, organizational effectiveness and the controllability of business processes. It entails a learning process, which transforms people into happy, inwardly involved, and committed employees. This will not only allow them to contribute exceptionally but will also persuade them to support, defend, and promote their organization. This approach lies at the heart of successful organizational and cultural change. After all, it is difficult to change the organization, but if we change ourselves, the organization will change with us. This unique TPS-Lean Six Sigma system is based on several new models, guidelines and tools that have been proven in practice. It integrates the individual’s aspirations with the shared ambition of the organization, balancing the personal with the shared ambition, embedding ethical behavior in the individual’s mind and links individual capabilities with an effective talent management process. TPS-Lean Six Sigma and the related new tools provide an excellent and innovative framework for creating sustainable breakthroughs in both the service and manufacturing industries. This new book emphasizes the introduction of a new blueprint, called TPS-Lean Six Sigma, for addressing the primary concerns of manufacturing and service in a more sustainable and humanized way. It leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction. By way of this book, Hubert Rampersad & Anwar El-Homsi are launching a revolutionary, holistic concept which actively has human capital embedded in Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a motivated workforce and sustainable performance improvement and quality enhancement for the organization.
Book Synopsis Transactional Six Sigma and Lean Servicing by : Betsi Harris Ehrlich
Download or read book Transactional Six Sigma and Lean Servicing written by Betsi Harris Ehrlich and published by CRC Press. This book was released on 2002-06-13 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
Book Synopsis Factors Critical to a Sustainable Deployment of Lean Six Sigma in Australian Business by : Roger John Hilton
Download or read book Factors Critical to a Sustainable Deployment of Lean Six Sigma in Australian Business written by Roger John Hilton and published by . This book was released on 2013 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last two decades, manufacturers in Australia have implemented process improvement methodologies to assist in driving down the costs of operations brought on by customers wanting better quality and responsiveness. Closely following in the footsteps of the manufacturers, since the early 2000's, are service organizations, including those in Healthcare, Finance/Banking, IT and Government (Public sector).Lean Six Sigma is one such process improvement methodology. It is seen as the latest philosophy of continuous improvement in many companies world-wide. Following an extensive literature review, it is clear that Lean Six Sigma has been based on earlier continuous improvement philosophies like Total Quality Management as well as the combination of Lean and Six Sigma. There are clearly some similarities and differences between Lean Six Sigma and Total Quality Management. It is not clear in the literature whether companies are deploying Lean Six Sigma because the previous initiatives failed and it will result in better outcomes or it is a natural progression to adopt a new innovation and a new technique. It is not clear if the drivers to deploy Lean Six Sigma are different to previous quality improvement initiatives. Total Quality Management was introduced in the 1980's to create a culture of continuous improvement, improve quality and enhance an organization's competitive advantage and it is interesting to establish if Lean Six Sigma has been deployed to deliver something else or the same since Total Quality Management did not deliver the expected benefits. It is clear in the literature that Lean Six Sigma has been successful but success seems to vary according to the performance or success measure used. For example, if success is defined as higher market share then Lean Six Sigma may not be deemed successful but if success is defined as process cost reduction or savings resulting from an improvement project due to better delivery performance and process capability then it may be deemed successful. The literature covers the concept of a "Mature" deployment of Lean Six Sigma which is another way of measuring success apart from success from improvement projects. An organization which has a high level of maturity and where projects are successful is one that is likely to have a culture of sustainable continuous improvement. Little attention has been directed towards how Lean Six Sigma should be deployed. Some companies have deployed Six Sigma first then Lean and other companies have deployed Lean first to identify low hanging fruit and then implemented Six Sigma and others have implemented the combined program from day one. Also, the literature suggests that deployment of Lean Six Sigma needs to be different in small and medium-sized organizations. In the literature, it is clear that the phases of a Six Sigma methodology (Define-Measure-Analyze-Improve-Control) are well-defined but there has been little attention given to the definition of what constitutes a Lean Six Sigma methodology. For example, in many companies Lean Six Sigma deployments use the DMAIC methodology and also use Lean tools at various stages and in others Lean is separately deployed concurrently with DMAIC. Factors critical to success of Lean Six Sigma have been identified in the literature. It is unclear whether these factors are critical to short-term gains or long-term sustainable benefits. This phenomenon also seems to be the case for Total Quality Management (TQM) implemented by many organizations around the world during the 1990's. Included in these critical success factors for Lean Six Sigma is the need for highly-trained Lean Six Sigma experts, known as Master Black Belts and Black Belts (and other levels of "Belts") and the importance of corporate or organizational factors. In the literature the concept of a competency-based perspective of these factors is introduced. In Australia, Lean Six Sigma has been deployed successfully in many companies involved in manufacturing and service, both large and small and medium-sized and in the public sector. However, it has been disbanded in some companies because of an apparent failure of the program, which also appears to be the case for some Total Quality Management deployments. It is unclear as to why this has happened but it is suggested that it is so due to the different measures of success of the program. Also in Australia, some anecdotal evidence suggests that the ongoing deployment of Lean Six Sigma is susceptible to a change of the Chief Executive Officer of the organization. Other evidence suggests that the companies that disbanded the program some years ago are re-deploying it using funding provided by the Australian Federal and State Governments. Further evidence suggests that the Lean Six Sigma programs are now becoming very successful in many other industry sectors like Healthcare and Government in Australia.Thus, in this thesis the researcher considers the following research questions relating to a Lean Six Sigma deployment.1.What are the key drivers and success measures of a Lean Six Sigma deployment? 2.How has Lean Six Sigma been deployed and is it affected by organizational size? 3.What are the competencies of an organization that result in the successful deployment of Lean Six Sigma? 4.What are the personal competencies of the deployment leader and project leaders for the Lean Six Sigma deployment to be successful? 5.What success factors are common between Lean Six Sigma and previous quality improvement initiatives such as Total Quality Management (TQM)? In developing and examining these questions, a comprehensive literature review and four fieldwork phases involving qualitative and quantitative research was completed. There are two fieldwork phases using qualitative research (fieldwork phases 1 and 3) and two fieldwork phases using quantitative research (fieldwork phases 2 and 4). Fieldwork phase 1 (Chapter 4) involves face-to-face interviews using semi-structured questions with senior managers in organizations in Australia that have deployed Lean Six Sigma. Seven case organizations have been selected - four cases in manufacturing and three in service. This has revealed a number of significant issues relating to key drivers, deployment strategies, critical success factors and challenges and benefits of the deployment. Factors critical to success include organizational competencies and competencies of the experts involved in Lean Six Sigma. Fieldwork phase 2 (Chapter 5) considers an in-depth analysis of Lean Six Sigma in one of the seven organizations. The aim of fieldwork phase 2 was to gain insights into the relationship between critical success factors and performance measures for this case. The case was in Healthcare and was chosen as a result of the interest of the interviewee in fieldwork phase 1 to examine their improvement program more fully using input from all senior managers. Fieldwork phase 3 (Chapter 6) involves the use of an open questionnaire with two Lean Six Sigma experts. The aim of fieldwork phase 3 was to gain further insights into the required competencies of the Master Black Belt and Black Belt in Lean Six Sigma. Using the insights from fieldwork phases 1, 2 and 3, a model for the sustainable deployment of Lean Six Sigma program was developed. Sustainability is defined as the combination of successful projects and a level of maturity of the Lean Six Sigma deployment. Fieldwork phase 4 (chapter 7) involves testing the developed model using a National Survey of Operations Excellence Managers in Australian organizations that have deployed Lean Six Sigma. The aim of fieldwork phase 4 is to obtain objective evidence of what factors are critical for a sustainable Lean Six Sigma deployment. A number of key insights are revealed contributing to the theory and practice of Lean Six Sigma. A discussion of the key insights are presented in chapter 8 followed by conclusions and recommendations being presented in chapter 9.
Download or read book Six Sigma written by Abdurrahman Coskun and published by BoD – Books on Demand. This book was released on 2011-07-14 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to improve the quality of their products. Lean and Six Sigma methodology provides the best solutions to many problems and can be used as an accelerator in industry, business and even health care sectors. Due to its flexible nature, the Lean and Six Sigma methodology was rapidly adopted by many top and even small companies. This book provides the necessary guidance for selecting, performing and evaluating various procedures of Lean and Six Sigma. In the book you will find personal experiences in the field of Lean and Six Sigma projects in business, industry and health sectors.
Book Synopsis Lean Six Sigma for Small and Medium Sized Enterprises by : Jiju Antony
Download or read book Lean Six Sigma for Small and Medium Sized Enterprises written by Jiju Antony and published by CRC Press. This book was released on 2017-12-19 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers. Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology. Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.
Book Synopsis Business Performance through Lean Six Sigma by : James T. Schutta
Download or read book Business Performance through Lean Six Sigma written by James T. Schutta and published by Quality Press. This book was released on 2005-03-15 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customer’s needs and providing processes with smaller amounts of variation to consistently meet and even exceed those needs. This task is completed when the organization understands its processes better and controls those inputs and the process variations that will affect the customer’s needs the most.The intent of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process, tie this to both the Malcolm Baldrige National Quality Award and lean, and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization must read this book to establish the foundation for the Lean Six Sigma concepts to hold and become part of the operating style of the corporation. The tools discussed in this book are just as applicable to making management decisions based on data as they are for the Black Belts and Knowledge Workers of the process. Each chapter has a list of questions at the end intended to prod thoughts concerning concepts covered in the chapter.
Book Synopsis Lean Six Sigma by : Donna C. S. Summers
Download or read book Lean Six Sigma written by Donna C. S. Summers and published by Pearson. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective organizations recognize that the use of Six Sigma and Lean methods can improve and control process performance. This text helps prepare students for jobs in those organizations with examples from all types of industries, including manufacturing, banking, government, hospitals, and logistics. --Book Jacket.
Book Synopsis An Integrated Company-Wide Management System by : Souraj Salah
Download or read book An Integrated Company-Wide Management System written by Souraj Salah and published by Springer. This book was released on 2018-08-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive guide to implementing a company-wide management system (CWMS), utilising up-to-date methodologies of lean-six sigma in order to achieve high levels of business excellence. It builds the foundation for quality and continuous improvement, which can be implemented in any organization. The book begins with an introduction to and an overview of CWMSs, and reviews the existing literature on various management systems. It then discusses the integration and implementation of lean-six sigma in supply chain management. The integration approach presented highlights the link between the existing management systems and shows how continuous improvement methodologies are incorporated. The book then examines the components of CWMS, comparing them to other systems. It also explores Kano-based six sigma and concludes with further recommendations for reading. This book covers five management systems integrated into one novel approach that can be followed by organizations wishing to achieve quality and business excellence. Covering lean-six sigma – an essential element of management systems – it is a valuable resource for practitioners and academics alike.
Book Synopsis Quality Management for Organizations Using Lean Six Sigma Techniques by : Erick Jones
Download or read book Quality Management for Organizations Using Lean Six Sigma Techniques written by Erick Jones and published by CRC Press. This book was released on 2014-02-25 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in conjunction with, or integrated with other quality initiatives remain. An update on the current focus of quality management, Quality Management for Organizations Using Lean Six Sigma Techniques covers the concepts and principles of Lean Six Sigma and its origins in quality, total quality management (TQM), and statistical process control (SPC), and then explores how it can be integrated into manufacturing, logistics, and healthcare operations. The book presents the background on quality and Lean Six Sigma (LSS) techniques and tools, previous history of LSS in manufacturing, and current applications of LSS in operations such as logistics and healthcare. It provides a decision model for choosing whether to use LSS or other quality initiatives, which projects should be selected and prioritized, and what to do with non-LSS projects. The author also details an integration model for integrating and developing integrated LSS and other quality initiatives, and common mathematical techniques that you can use for performing LSS statistical calculations. He describes methods to attain the different Six Sigma certifications, and closes with discussion of future directions of Lean Six Sigma and quality. Case studies illustrate the integration of LSS principles into other quality initiatives, highlighting best practices as well as successful and failed integrations. This guide gives you a balanced description of the good, bad, and ugly in integrating LSS into modern operations, giving you the understanding necessary to immediately apply the concepts to your quality processes.
Book Synopsis Design for Six Sigma in Technology and Product Development by : Clyde M. Creveling
Download or read book Design for Six Sigma in Technology and Product Development written by Clyde M. Creveling and published by Prentice Hall Professional. This book was released on 2002-10-25 with total page 1011 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses many new topical areas for the development of 6 Sigma performance. The text is structured to demonstrate how 6 Sigma methods can be used as a very powerful tool within System Engineering and integration evaluations to help enable the process of Critical Parameter Management. The case studies and examples used throughout the book come from recent successful applications of the material developed in the text.
Book Synopsis Lean Six Sigma in Service by : Sandra L. Furterer
Download or read book Lean Six Sigma in Service written by Sandra L. Furterer and published by CRC Press. This book was released on 2016-04-19 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S
