Lean Audit Process

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Lean Auditing

Author : James C. Paterson
Publisher : John Wiley & Sons
ISBN 13 : 1118896882
Total Pages : 331 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Lean Auditing by : James C. Paterson

Download or read book Lean Auditing written by James C. Paterson and published by John Wiley & Sons. This book was released on 2015-02-09 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: "How can you argue with the core principles of Lean, that you focus on what provides value to your customer and eliminate work that is not necessary (muda)? Internal auditors need to understand not only who their primary customers are, but what is valuable to them - which in most cases is assurance that the risks that matter to the achievement of objectives are properly managed. We need to communicate what they need to know and not what we want to say. This incessant focus on the customer and the efficient production of a valued product should extend to every internal audit team. How else can we ensure that we optimize the use of our limited resources to address the dynamic business and risk environment within which our organizations operate?" Norman Marks, GRC Thought Leader Using lean techniques to enhance value add and reduce waste in internal auditing Lean Auditing is a practical guide to maximising value and efficiency in internal audit through the application of lean techniques. It is an ideal book for anyone interested in understanding what progressive, value adding audit can be like. It is also ideal for anyone wondering whether audit activities can be streamlined or better co-ordinated with other activities. The book contains practical advise from the author's experience as CAE of AstraZeneca PLC; from his work as a consultant specializing in this field; as well as insights from leading CAEs in the UK, US and elsewhere. In addition, there are important insights from thought leaders such as Richard Chambers (IIA US) and Norman Marks (GRC thought leader) and Chris Baker (Technical Manager of the IIA UK). Increasing pressure on resources is driving a need for greater efficiency in all areas of business, and Internal Audit is no exception. Lean techniques can help streamline the workflow, but having only recently been applied to IA, lack the guidance available for other techniques. Lean Auditing fills this need by combining expert instruction and actionable advice that helps Internal Auditors: Benchmark their efficiency against lean ways of working Understand warning signs of waste and lower added value Understanding practical ways of working that improve added value and reduce waste Gain confidence about progressive ways of working in internal audit Understand how improved ways of working in audit can positively impact the culture of the wider organization One of the keys to the lean audit is finding out exactly what the stakeholder wants, and eliminating everything else. Scaling back certain operations can delineate audit from advisory, and in the process, dramatically improve crucial outcomes. To this end, Lean Auditing is the key to IA efficiency.

Lean Audit

Author : Joerg Muenzing
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781514817827
Total Pages : 0 pages
Book Rating : 4.8/5 (178 download)

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Book Synopsis Lean Audit by : Joerg Muenzing

Download or read book Lean Audit written by Joerg Muenzing and published by Createspace Independent Publishing Platform. This book was released on 2015-11-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Lean Audit allows you to determine operational health and maturity level by assessing people, processes, and systems, so you can make an accurate comparison between the existing conﬁguration and industry best practices. Insights gained from the Lean Audit will help you identify the opportunities and course-corrections that ultimately lead to higher performance levels, while gaining a competitive edge from a leaner operation. All you need is a copy of the Lean Audit, a clear mind and sharp eyes, and the determination to make use of the tools and techniques to attain dramatic results. The program outlined in the Lean Audit is generic enough to ﬁt a broad range of businesses, yet specific enough to pinpoint both areas of excellence and areas in need of change. Performing a Lean Audit helps you challenge the status quo and improve operational ﬁtness to better compete in a rapidly evolving world.

Lean Audit Process

Author : Twana Monson
Publisher :
ISBN 13 :
Total Pages : 362 pages
Book Rating : 4.4/5 (576 download)

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Book Synopsis Lean Audit Process by : Twana Monson

Download or read book Lean Audit Process written by Twana Monson and published by . This book was released on 2021-08-16 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: A business strategy named Lean auditing is a systematic way of focusing on the working principles of how everything is being done in order to satisfy the customers especially when it comes to the way of creating value for the customer. This book allows you to determine operational health and maturity level by assessing people, processes, and systems, so you can make an accurate comparison between the existing conﬁguration and industry best practices. Insights gained from this book will help you identify the opportunities and course corrections that ultimately lead to higher performance levels while gaining a competitive edge from a leaner operation.

Advanced Quality Auditing

Author : Lance B. Coleman, Sr. ?
Publisher : Quality Press
ISBN 13 : 087389913X
Total Pages : 98 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Advanced Quality Auditing by : Lance B. Coleman, Sr. ?

Download or read book Advanced Quality Auditing written by Lance B. Coleman, Sr. ? and published by Quality Press. This book was released on 2015-06-02 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Auditors from any industry must "learn the language of upper management" if they truly want to affect positive change throughout their environments. If quality auditors want to remain relevant and keep from becoming marginalized, they need to add new skills and credentials, and even more importantly, move beyond conformance monitoring to determine how their work might impact the corporate bottom line. The purpose of this book is to accept that challenge in presenting two ways that auditors can "learn [to speak] the language of upper management"either by helping to drive continuous improvement or by helping to manage risk. This book has essential information that will help guide an organizations efforts to glean more value from their audit process. It helps grow the audit function beyond verification audits. It provides insight for using the audit function to improve organizations using lean principles. It also discusses how the audit function can contribute to and be formally integrated into the ongoing risk management program. This book is about advancing the profession of auditing, as well as the skills of individual auditors. "Buy. Read. Reread. It will kick start your risk-based thinking journey. Then, buy the book for each member of your auditing team." Greg Hutchins, PE Director, Certified Enterprise Risk Manager Academy "While there is a constant influx of books on auditing entering the market today, Advanced Quality Auditing: An Auditors Review of Risk Management, Lean Improvement and Data Analysis stands out among them as Lance excels at demonstrating to readers how they can embrace the methodologies for continual improvement as they apply to the audit program and audit professionals. By combining the use of the audit checklist development matrix tool (ACDM) and various lean tools that are traditionally applied to processes other than auditing, auditors can ensure they not only audit for compliance but also add value to the audits, demonstrating the value of audit program, and in turn, themselves...The clarity of explanation and illustrative charts and diagrams of the Kano model makes it easy for the beginning auditor to understand and implement, while providing deeper insights to experienced auditors in how to leverage the model in the continual improvement of the audit program. Lance clearly makes the case that as audit professionals we should all embrace the use of the Kano model and apply it to our own audit programs to ensure we are always positioned to delight our customers." Nancy Boudreau ASQ Audit Division Chair (2014-2015) Lance Coleman has taken a traditional topic on auditing and written a professional synopsis of key concepts in terms so clear as to make them understandable and useful to the reader. A great book to use and have as reference. Well done! Dr. Erik Myhrberg IRCA Certified QMS Lead Auditor Co-author, A Practical Field Guide for ISO 13485:2003

Auditing Beyond Compliance

Author : Janet Bautista Smith
Publisher : Quality Press
ISBN 13 : 1953079903
Total Pages : 111 pages
Book Rating : 4.9/5 (53 download)

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Book Synopsis Auditing Beyond Compliance by : Janet Bautista Smith

Download or read book Auditing Beyond Compliance written by Janet Bautista Smith and published by Quality Press. This book was released on 2012-06-13 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication introduces a portable audit model to facilitate a simple, flexible, and effective audit of single or multiple quality system standards and achieve both compliance and initiation of improvement initiatives. This model is similar to a universal adaptor plug, allowing easy connection and interchangeability of the multiple standards even under rapid system changes typical of modern day operations. This universal plug will allow focus on compliance verification and improvement at a high level of consistency with minimum process disruption and cost. Emphasis is not only on compliance but also on improvement partnership with operations through the use of strategy models. These strategy models will help accentuate the internal audit role as a dynamic element and catalyst for improvement. Real life-based challenges (masked identity) are used in case studies to demonstrate the application of typical internal audit methodologies combined with an implementation engine such as Lean auditing strategies. This will clarify theories that are commonly viewed as abstract by the novice and, in some cases, misunderstood by experienced professionals. This is the breakthrough from a dormant internal audit program into a proactive tool for added-value improvement. Lean methodology is integrated through simple models that don’t require one to be a Lean or Black Belt guru. The focus is using logical sense to understand and apply the concept.

Lean Management and Kaizen

Author : Marc Helmold
Publisher : Springer Nature
ISBN 13 : 3030469816
Total Pages : 199 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Lean Management and Kaizen by : Marc Helmold

Download or read book Lean Management and Kaizen written by Marc Helmold and published by Springer Nature. This book was released on 2020-06-05 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book provides a holistic and practical approach to lean management throughout the business value chain. The lean management framework and tools demonstrate the optimal design and use of methods, tools and principles for companies and organisations. The author describes comprehensively how lean management enables companies to concentrate on value-adding activities and processes to achieve a long-term, sustainable competitive advantage. A wealth of best practices, industry examples and case studies are used to reveal the diversity and opportunities of lean management methodologies, methods and principles. Moreover, the book shows how lean management principles are ultimately applied in industries like automotive, healthcare, education and services industries.

Kamishibai Boards

Author : Joseph Niederstadt
Publisher : CRC Press
ISBN 13 : 1482205300
Total Pages : 122 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Kamishibai Boards by : Joseph Niederstadt

Download or read book Kamishibai Boards written by Joseph Niederstadt and published by CRC Press. This book was released on 2018-04-16 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of the Toyota Production System, Kamishibai boards are simple and flexible visual controls for performing audits within a manufacturing process. When used properly, they are powerful tools for performing, managing, and auditing tasks of specific duties. Kamishibai Boards: A Lean Visual Management System That Supports Layered Audits explains how to use this visual management system to identify normal conditions versus abnormal conditions in your organization. Filled with easy-to-follow instructions that require minimal training, it outlines a layered audit system for sustaining continuous improvement that can be applied to any organization in any industry. The book includes downloadable resources with master forms you can use to create your own daily, weekly, or monthly Kamishibai cards for any subject. The downloadable resources also include electronic copies of all examples in the book. Helping you focus on resolving abnormal situations, the book supplies the understanding required to make problems, abnormalities, and variations from the standard visible so corrective actions can be made right away—so you can spend more of your valuable time on achieving sustainable improvement.

Fundamentals of Assurance for Lean Projects

Author : Christopher Wright
Publisher : IT Governance Ltd
ISBN 13 : 1849288992
Total Pages : 157 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Fundamentals of Assurance for Lean Projects by : Christopher Wright

Download or read book Fundamentals of Assurance for Lean Projects written by Christopher Wright and published by IT Governance Ltd. This book was released on 2017-03-02 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introduction to Lean thinking Lean is a mindset rather than a methodology; it is a way of thinking based on practices, strategies, tools and methods that can be applied to maximise value and minimise waste while ensuring that processes achieve corporate goals. Lean helps organisations in all sectors achieve their objectives by facilitating a long-term culture shift focusing on three fundamental areas: waste , customer value and continuous incremental improvement. A good assurance review will ensure that resources are being applied efficiently and effectively to achieve these objectives. Product overview Fundamentals of Assurance for Lean Projects explains the fundamental concepts of Lean and how they can be applied to any project, including software development and organisational change. It explains the jargon and dispels the mystique that surrounds Lean, providing readers with guidance and tips on performing audits or assurance reviews for Lean projects. It also describes how Lean fits with Agile and Kanban, and how it can be combined with Six Sigma to create an efficient, high-quality approach. The book provides strong practical guidance for those tasked with providing assurance for Lean projects. Read this book to learn about the approach and principles of Lean, the governance of Lean projects, and Lean audit and review. Topics covered include: The five main Lean principles and their significance.Tools used for root-cause analysis (the five whys and fishbone analysis).Defining and modelling customer value, and innovative responses to customer needs (the Kano model).Common causes of waste and how to improve flow.Customer pull and Kanban mechanisms to manage the associated flow of processing and information.The pursuit of perfection (Kaikaku and Kaizen) and total quality management (TQM).The application of Lean principles to software development.Practical suggestions for approaches to auditing. As with all books in the Fundamentals Series, Fundamentals of Assurance for Lean Projects introduces the subject and includes references for those who would like to further investigate specific areas.

Practical Auditing Techniques for ISO/TS-16949

Author : Raymond Ness
Publisher : iUniverse
ISBN 13 : 0595273122
Total Pages : 110 pages
Book Rating : 4.5/5 (952 download)

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Book Synopsis Practical Auditing Techniques for ISO/TS-16949 by : Raymond Ness

Download or read book Practical Auditing Techniques for ISO/TS-16949 written by Raymond Ness and published by iUniverse. This book was released on 2003 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: A pragmatic approach to the field of auditing for automotive industry auditors. This book is also helpful to educate internal auditors and anyone who is involved with automotive production worldwide. The contents are to the international specification from Geneva, Switzerland IOS. The book is aimed for those personnel in the technical field. It is a step-by-step format with anecdotal references to actual occurrences from real experience in the auditing field.

Lean Audit Strategy

Author : Glayds Braune
Publisher :
ISBN 13 :
Total Pages : 362 pages
Book Rating : 4.4/5 (565 download)

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Book Synopsis Lean Audit Strategy by : Glayds Braune

Download or read book Lean Audit Strategy written by Glayds Braune and published by . This book was released on 2021-08-14 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: A business strategy named Lean auditing is a systematic way of focusing on the working principles of how everything is being done in order to satisfy the customers especially when it comes to the way of creating value for the customer. This book allows you to determine operational health and maturity level by assessing people, processes, and systems, so you can make an accurate comparison between the existing conﬁguration and industry best practices. Insights gained from this book will help you identify the opportunities and course corrections that ultimately lead to higher performance levels while gaining a competitive edge from a leaner operation.

The 12 Principles of Manufacturing Excellence

Author : Larry E. Fast
Publisher : CRC Press
ISBN 13 : 1466512873
Total Pages : 268 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis The 12 Principles of Manufacturing Excellence by : Larry E. Fast

Download or read book The 12 Principles of Manufacturing Excellence written by Larry E. Fast and published by CRC Press. This book was released on 2011-09-20 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explaining how to implement and sustain a top-down strategy for manufacturing excellence, The 12 Principles of Manufacturing Excellence: A Leader’s Guide to Achieving and Sustaining Excellence provides a comprehensive, proven approach for delivering world-class performance while also cultivating the right culture through leadership and mentoring. Tapping into four decades of leadership experience, 35 years of it in the manufacturing industry, Larry Fast explains how to achieve vertical and horizontal alignment across your organization. He details a clear pathway to excellence via the 12 Principles of Manufacturing Excellence and provides a method for tracking progress—plant by plant and function by function. Emphasizing the importance of using Lean and Six Sigma tools to improve your business, the book: Integrates strategy and leadership development Paves a path for culture change–Operator-Led Process Control (OLPC)—that prepares hourly employees to take control of their processes and prepares management to enable them to do it Details an audit process for tracking progress and ensuring sustainability Includes a CD with color versions of the images in the book as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan that can all be easily customized for the reader’s use This resource-rich book will allow you to spell out leadership expectations and provide your employees and associates with a clear understanding of their individual roles. Helping you keep everyone in your organization focused during the quest towards sustainable manufacturing excellence, the accompanying CD supplies the tools you and your team will need to pursue it with passion, confidence, and urgency. Listen to what Larry Fast has to say about his new book, The 12 Principles of Manufacturing Excellence. Part One — Part Two

Handbook of Research on Design and Management of Lean Production Systems

Author : Modrák, Vladimír
Publisher : IGI Global
ISBN 13 : 1466650400
Total Pages : 487 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Handbook of Research on Design and Management of Lean Production Systems by : Modrák, Vladimír

Download or read book Handbook of Research on Design and Management of Lean Production Systems written by Modrák, Vladimír and published by IGI Global. This book was released on 2014-01-31 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores the recent advancements in the areas of lean production, management, and the system and layout design for manufacturing environments, capturing the building blocks of lean transformation on a shop floor level"--

Operations and Supply Management 4.0

Author : Marc Helmold
Publisher : Springer Nature
ISBN 13 : 3030686965
Total Pages : 182 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Operations and Supply Management 4.0 by : Marc Helmold

Download or read book Operations and Supply Management 4.0 written by Marc Helmold and published by Springer Nature. This book was released on 2021-04-12 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fierce competition, globalisation and the permanent liberalisation of markets have changed the face of supply chains and operations drastically. Companies, which want to survive in a hostile environment, must establish the optimum combination of supply and operations. This book provides a holistic and practical approach to operations management 4.0 and supply management 4.0. It combines operations and supply best practices across the value chain. It explains comprehensively, how these new paradigms enable companies to concentrate on value-adding activities and processes to achieve a long-term sustainable and competitive advantage. The book contains a variety of best practices, industry examples and case studies. Focusing on best-in-class examples, the book offers the ideal guide for any enterprise in operations and supply in order to achieve a competitive advantage across all business functions focusing on value-adding activities.

Total Quality Auditing

Author : Amanda Jo Erven
Publisher :
ISBN 13 : 9781733784306
Total Pages : 160 pages
Book Rating : 4.7/5 (843 download)

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Book Synopsis Total Quality Auditing by : Amanda Jo Erven

Download or read book Total Quality Auditing written by Amanda Jo Erven and published by . This book was released on 2019-03-15 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Begin the transformation of the Internal Audit function by applying Total Quality Management (TQM) concepts. The book, Total Quality Auditing, How a Total Quality Mindset Can Help Internal Audit Add Real Value, presents how to put TQM concepts to work in the world of Internal Auditing. The Total Quality Auditing (TQA) Six Points of Focus including Ethics and Culture, Standards of Conduct, Customer Feedback, Lean Auditing, Balance of Audit and Consulting and Internal Audit Leadership provide a framework that can be immediately applied to increase the value of Internal Audit through proactive steps to reduced risks and improved organization effectiveness. TQA is a new and refreshing approach that will change the way Internal Audit goes to work. TQA is a teachable moment for organization leaders, CEO's, CFO's, CAE's and Internal Auditors, not of how auditing is conducted today, but how it can be transformed in the future.

Active Auditing - a Practical Guide to Lean and Agile Auditing

Author : Prescott Coleman
Publisher :
ISBN 13 : 9781092839303
Total Pages : 168 pages
Book Rating : 4.8/5 (393 download)

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Book Synopsis Active Auditing - a Practical Guide to Lean and Agile Auditing by : Prescott Coleman

Download or read book Active Auditing - a Practical Guide to Lean and Agile Auditing written by Prescott Coleman and published by . This book was released on 2019-04-06 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean, Agile, and the Toyota Production System are transforming everything... how cars are made, software is designed, health care is delivered, even how utilities provide service. Waste and inefficiency are being driven from every aspect of business... except internal auditing. Until now! Mashing up principles from all three, Active Auditing teaches you how to... A) Get more internal audit work done in less time, B) Build closer relationships with your audit clients, C) Anticipate obstacles and install countermeasures before they derail your engagements, D) Avoid conflicts and celebrate successes, E) Create shared purpose with your audit clients and act as a single combined team. Created and tested in the real world, Active Auditing combines visual management tools, iterative audit execution, and energetic collaboration to create a whole new way to manage internal audits. Regardless of your organization or environment, you can use these tools to do internal audit work in a better, more rewarding, and more efficient way.

The Lean Manager

Author : Freddy Ballé
Publisher : Lean Enterprise Institute
ISBN 13 : 1934109312
Total Pages : 473 pages
Book Rating : 4.9/5 (341 download)

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Book Synopsis The Lean Manager by : Freddy Ballé

Download or read book The Lean Manager written by Freddy Ballé and published by Lean Enterprise Institute. This book was released on 2011-09-15 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking sequel to The Gold Mine, authors Michael and Freddy Ballé present a compelling story that teaches readers the most important lean lesson of all: how to transform themselves and their workers through the discipline of learning the lean system. The Lean Manager: A Novel of Lean Transformation reveals how individuals can go beyond the short-term gains from tools, and realize a deeper, sustainable path of improvement. Full of human moments that capture the excitement and drama of lean implementation, as well as clear explanations of how tools and systems go hand-in-hand, this book will teach and inspire every person working to make lean a reality in their organization today. This book will help you learn both the how of doing lean, as well as the why behind the tools, enabling you to become lean. Lean is the most important business model for competitive success today. Yet companies still struggle to sustain enduring and deep-rooted business success from their lean implementation efforts. The most important problem for these companies is becoming lean: how can they advance beyond realizing isolated gains from deploying lean tools, to fundamentally changing how they operate, think, and learn? In other words, how can companies learn to go beyond lean turnaround to achieve lean transformation? The Lean Manager: A Novel of Lean Transformation, by lean experts Michael and Freddy Ballé, addresses this critical problem. As we move from what Jim Womack, author, lean management authority, and LEI founder, calls “the era of lean tools to the era of lean management,” The Lean Manager gives companies a definitive guide for sustaining their ability to learn and improve operations and financial performance, while continually developing people. “The only way to become and stay lean is to produce lean managers,” says Womack. “Every isolated effort will recede—or fail—unless companies learn to use the lean process as a way of developing individual problem-solvers with the ownership, initiative, and know-how to solve problems, learn, and ultimately coach new individuals in this discipline. That’s why this book matters so much.” The Lean Manager, the sequel to the Ballé’s international bestselling business novel The Gold Mine, tells the compelling story of plant manager Andrew Ward as he goes through the challenging but rewarding journey to becoming a lean manager. Under the guidance of Phil Jenkinson (whose own lean journey was at the core of The Gold Mine), Ward learns to use a deep understanding of lean tools, as well as a technical know-how of his plant’s operations, to foster a lean attitude that sustains continuous improvement. Where The Gold Mine shows you how to introduce a complete lean system, The Lean Manager demonstrates how to sustain it. Ward moves beyond fluency with tools to changing his behavior as a manager and leader. He shifts from giving orders and answers to asking the right questions so people identify and address problems. He learns how to use tools to unleash the creativity and motivation of people, so they learn how to solve problems as well as coach and teach others to solve problems. Ward learns how to create lean managers. “I am excited and have hopes that this book will enlighten readers about what it really means to live a business transformation that puts customers first and does this through developing people,” said Jeffrey Liker, author of The Toyota Way and professor of Industrial and Operations Engineering at the University of Michigan. “People who do the work have to improve the work. There are tools, but they are not tools for ‘improving the process.’ They are tools for making problems visible and for helping people think about how to solve those problems.”

The ASQ Certified Quality Auditor Handbook

Author : Lance B. Coleman
Publisher : Quality Press
ISBN 13 : 1951058100
Total Pages : 417 pages
Book Rating : 4.9/5 (51 download)

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Book Synopsis The ASQ Certified Quality Auditor Handbook by : Lance B. Coleman

Download or read book The ASQ Certified Quality Auditor Handbook written by Lance B. Coleman and published by Quality Press. This book was released on 2020-02-01 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: The value of the ASQ Certified Quality Auditor Handbook, Fifth Edition, is clear. It is designed to help new auditors gain an understanding of the field and prepare for the ASQ CQA exam. In addition, experienced auditors can refer to it as a helpful reference; audit managers and quality managers can rely on it for guiding their auditing programs; and trainers and educators can use it for teaching fundamentals. This in-depth overview of quality auditing represents auditing practices for internal and external applications. It provides practical guidance for both system and process auditors as well. Many current topics have been expanded to reflect changes in auditing practices since 2012, with guidance from the recent 2017 update of ISO 19011. In addition, readers will find example audit situations, stories, and review comments to enhance their understanding of the field. Topics covered include the common elements of all types of system and process audits (quality, environmental, safety, and health): Auditing fundamentals, including types of quality audits, purpose and scope of auditing, terms and definitions, roles and responsibilities of participants, and professional conduct The audit process, from preparation and planning, to performance and reporting, to follow-up and closure Auditor competencies, including resource management, conflict resolution, communication, interviewing, and team dynamics Audit program management and business applications, including staffing, training and development, program evaluation, organizational risk management, and best practices Quality tools and techniques, including problem-solving tools, process improvement techniques, basic statistics, verification, and validation "This book is an encyclopedia of all major bodies of information a new or experienced quality auditor would need. It covers both the qualitative and the quantitative, which is a strength. I can't think of a quality auditor that would not find this work helpful." Kim H. Pries, CRE, CQE, CSQE, CSSBB, CMQ/OE, CQA "This handbook will be helpful to those who are new to auditing or require more in-depth knowledge of the implementation of an audit program. Boxed examples or scenarios provide some of the practical challenges encountered during auditing." Govind Ramu, ASQ Fellow, Co-Author ASQ SSGB Handbook, Author ASQ CSSYB Handbook Lance B. Coleman, Sr. has over 25 years of leadership experience in the areas of quality engineering, Lean implementation, quality, and risk management in the Medical Device, Aerospace, and other regulated industries. He has presented, trained, and consulted throughout the United States and abroad. Lance is currently a Director of Quality for IDEX Health and Science, LLC, in Oak Harbor, Washington.