Leadership Lessons From A Ups Driver

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Leadership Lessons from a UPS Driver

Author : Ron Wallace
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626566909
Total Pages : 185 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Leadership Lessons from a UPS Driver by : Ron Wallace

Download or read book Leadership Lessons from a UPS Driver written by Ron Wallace and published by Berrett-Koehler Publishers. This book was released on 2016-04-04 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sharing stories focused on the people he worked with, the retired president of UPS provides a practical blueprint for successful leaders and companies. UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn’t been delighted by a right-on-time delivery, one of the eighteen million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what’s the company’s secret? Just ask a driver! Ron Wallace was a UPS driver for six years before he rose through the ranks to become president of UPS International. In other companies that might be extraordinary, but for UPS it’s par for the course. UPS has a unique people culture. It’s like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits this spirit of “we, not me” with the company’s success—and his own. As he puts it, working at UPS gave him a PhD in teamwork. Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. The leadership style described in this book is simple and direct—and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-listen for anyone aspiring to become a great leader. “Finally, a book that hits the heart of doing what’s right. A straightforward, no-holds-barred approach to leadership principles. A refreshing wake-up call for anyone leading others.” —Emily Thomas Kendrick, president and CEO, Arrow Exterminators, Inc. “For decades, Ron Wallace displayed unique leadership abilities at UPS. This would ultimately lead him to being responsible for thousands of employees who had to get things done in complex situations every day. Whether you’re a beginning or an experienced leader, Ron’s book, Leadership Lessons from a UPS Driver, can change your life as well as the life of your organization. It’s a leadership must-read.” —Mark Levy, author of Accidental Genius

Leadership Lessons from a UPS Driver

Author : Ron Wallace
Publisher :
ISBN 13 : 9781458732545
Total Pages : 190 pages
Book Rating : 4.7/5 (325 download)

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Book Synopsis Leadership Lessons from a UPS Driver by : Ron Wallace

Download or read book Leadership Lessons from a UPS Driver written by Ron Wallace and published by . This book was released on 2016-04-02 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership Lessons from a UPS Driver Delivering a Culture of We, Not Me UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn't been delighted by a right - on - time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what's the company's secret? Just ask a driver! Ron Wallace was a UPS driver for six years before he rose through the ranks to become president of UPS International. In other companies that might be extraordinary, but for UPS it's par for the course. UPS has a unique people culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits this spirit of ''we, not me'' with the company's success - and his own. As he puts it, working at UPS gave him a PhD in teamwork. Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. The leadership style described in this book is simple and direct - and it works. The straightforward and easy - to - understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must - read for anyone aspiring to become a great leader.

Leadership Lessons from a UPS Driver

Author : Ron Wallace
Publisher : National Geographic Books
ISBN 13 : 1626566887
Total Pages : 0 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Leadership Lessons from a UPS Driver by : Ron Wallace

Download or read book Leadership Lessons from a UPS Driver written by Ron Wallace and published by National Geographic Books. This book was released on 2016-04-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: United Parcel Service (UPS) is a household name that customers and investors alike hold in high regard. Who hasn’t been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 while so many other corporations have disappeared. What’s the company’s secret? Just ask a driver! Ron Wallace was a UPS delivery driver for six years before he began rising through the ranks, ultimately becoming president of UPS International. In other companies, that might be extraordinary, but at UPS it’s par for the course. UPS has a unique corporate culture. It’s like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits the company’s success—and his own—to its culture of “we, not me.” As he puts it, working at UPS gave him a PhD in teamwork. Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his readers to grow their people, not just their business plans. The leadership style described in this book is simple and direct—and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-read for anyone aspiring to become a great leader.

Leadership Lessons from a UPS Driver

Author : Ron Wallace
Publisher :
ISBN 13 : 9780369361745
Total Pages : 280 pages
Book Rating : 4.3/5 (617 download)

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Book Synopsis Leadership Lessons from a UPS Driver by : Ron Wallace

Download or read book Leadership Lessons from a UPS Driver written by Ron Wallace and published by . This book was released on 2016-04-02 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership Lessons from a UPS Driver Delivering a Culture of We, Not Me UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn't been delighted by a right - on - time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what's the company's secret? Just ask a driver! Ron Wallace was a UPS driver for six years before he rose through the ranks to become president of UPS International. In other companies that might be extraordinary, but for UPS it's par for the course. UPS has a unique people culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits this spirit of ''we, not me'' with the company's success - and his own. As he puts it, working at UPS gave him a PhD in teamwork. Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. The leadership style described in this book is simple and direct - and it works. The straightforward and easy - to - understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must - read for anyone aspiring to become a great leader.

Strategic Execution

Author : Kenneth J. Carrig
Publisher : Stanford University Press
ISBN 13 : 1503609790
Total Pages : 282 pages
Book Rating : 4.5/5 (36 download)

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Book Synopsis Strategic Execution by : Kenneth J. Carrig

Download or read book Strategic Execution written by Kenneth J. Carrig and published by Stanford University Press. This book was released on 2019-09-17 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: CEOs regularly identify strategic execution as their biggest challenge, and the top priority facing today's business leaders. Based on their research with senior executives across a variety of industries—and including firms like Marriott, Microsoft, SunTrust, UPS, and Vail Resorts—Kenneth J. Carrig and Scott A. Snell have distilled the elements that are most critical for execution. This book addresses the challenges of execution, why it matters, and why the approach remains elusive. It introduces an integrated framework for understanding four priorities underlying execution excellence. Ultimately, it all comes down to alignment, agility, ability, and architecture. The authors lay out a process for applying the framework, helping business leaders to diagnose their challenges and to determine their path toward breakthrough performance.

Big Brown

Author : Greg Niemann
Publisher : John Wiley & Sons
ISBN 13 : 1118041097
Total Pages : 259 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Big Brown by : Greg Niemann

Download or read book Big Brown written by Greg Niemann and published by John Wiley & Sons. This book was released on 2010-12-08 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although its brown vans are on every block and its delivery service reaches more than 200 countries, UPS is among the world’s most underestimated and misunderstood companies. For the first time, a UPS “lifer” tells the behind-the-scenes story of how a small messenger service became a business giant. Big Brown reveals the remarkable 100-year history of UPS and the life of its founder Jim Casey—one of the greatest unknown capitalists of the twentieth century. Casey pursued a Spartan business philosophy that emphasized military discipline, drab uniforms, and reliability over flash—a model that is still reflected in UPS culture today. Big Brown examines all the seeming paradoxes about UPS: from its traditional management style and strict policies coupled with high employee loyalty and strong labor relations; from its historical “anti-marketing” bias (why brown?) to its sterling brand loyalty and reputation for quality.

Driving Change

Author : Mike Brewster
Publisher : Hyperion
ISBN 13 :
Total Pages : 316 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Driving Change by : Mike Brewster

Download or read book Driving Change written by Mike Brewster and published by Hyperion. This book was released on 2007-06-12 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.

The Package King

Author : Joe Allen
Publisher : Haymarket Books
ISBN 13 : 164259217X
Total Pages : 202 pages
Book Rating : 4.6/5 (425 download)

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Book Synopsis The Package King by : Joe Allen

Download or read book The Package King written by Joe Allen and published by Haymarket Books. This book was released on 2020-04-07 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: “An incisive history” of how a bicycle messenger service in Seattle became a global behemoth, and the labor battles along the way (Dissent). We may see their trademark brown trucks everywhere today, but few people know the behind-the-scenes story of United Parcel Service and how it became one of America’s most admired companies. This book reveals how UPS managed to displace General Motors—the very symbol of American capitalism—to become the largest private-sector unionized employer in the United States; its long, tumultuous history with the International Brotherhood of Teamsters; and its effects on its workers and surrounding communities. It also explores the question of its future in the age of Amazon—as it battles to hold on to the throne of the Package King. “Get a copy of Allen’s book for yourself and then pass it on to a UPS driver the next time you get a delivery. She is part of the most organized section of what is possibly the most important industry in 21st-century capitalism, and the outcome of her story will have a lot to do with what our world looks like on the other side of this pandemic.” —Indypendent

Tighten the Lug Nuts

Author : Rocky Romanella
Publisher :
ISBN 13 : 9780998386317
Total Pages : pages
Book Rating : 4.3/5 (863 download)

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Book Synopsis Tighten the Lug Nuts by : Rocky Romanella

Download or read book Tighten the Lug Nuts written by Rocky Romanella and published by . This book was released on 2017-02-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: In Tighten the Lug Nuts, you'll follow Joe Scafone as he demonstrates the importance of acts of kindness, power that comes with understanding your role, and the freedom that accepting responsibility affords. Learn how to tighten the lug nuts in your life to keep from becoming overwhelmed and to take the steps to becoming a truly balanced leader.

The Leadership Secrets of Santa Claus

Author : Eric Harvey
Publisher : Sourcebooks, Inc.
ISBN 13 : 1492632708
Total Pages : 101 pages
Book Rating : 4.4/5 (926 download)

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Book Synopsis The Leadership Secrets of Santa Claus by : Eric Harvey

Download or read book The Leadership Secrets of Santa Claus written by Eric Harvey and published by Sourcebooks, Inc.. This book was released on 2015-10-06 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Read this book and learn how returning to your childhood can make you a better adult-and a better leader." — Ken Blanchard, New York Times bestselling author of The One Minute Manager This compact book presents leadership concepts in a new and exciting way. With lots of practical advice you can implement starting today, you can start to motivate your team, deal with change, and become a better leader now. Make your company a cherished favorite using insider advice delivered directly from the North Pole. Find out if your existing strategies are naughty or nice and unwrap easy-to-follow leadership secrets. Build an excellent reputation and motivate your company to achieve big things every year using the invaluable gifts of every team member.

The Fred Factor

Author : Mark Sanborn
Publisher : Crown Currency
ISBN 13 : 038551364X
Total Pages : 145 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis The Fred Factor by : Mark Sanborn

Download or read book The Fred Factor written by Mark Sanborn and published by Crown Currency. This book was released on 2004-04-20 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary—now in an updated twentieth-anniversary edition “This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean Meet Fred. In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman. As Sanborn came to discover, Fred was the kind of worker who exemplifies everything “right” with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as routine work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile. We’ve all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself. In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years—with employees increasingly hungry for purpose in their jobs—and outlines the book’s fresh applications. By following his principles, you, too, can find more excitement, fulfillment, and success in your career—and in your life.

Unleashed

Author : Frances Frei
Publisher : Harvard Business Press
ISBN 13 : 1633697053
Total Pages : 269 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Unleashed by : Frances Frei

Download or read book Unleashed written by Frances Frei and published by Harvard Business Press. This book was released on 2020-06-02 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people—and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools—based on their work with companies such as Uber, Riot Games, WeWork, and others—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.

Lorenz on Leadership

Author : Stephen R Lorenzt
Publisher : Military Bookshop
ISBN 13 : 9781782661603
Total Pages : 204 pages
Book Rating : 4.6/5 (616 download)

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Book Synopsis Lorenz on Leadership by : Stephen R Lorenzt

Download or read book Lorenz on Leadership written by Stephen R Lorenzt and published by Military Bookshop. This book was released on 2012-10-01 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Leadership in Healthcare

Author : Richard B. Gunderman
Publisher : Springer Science & Business Media
ISBN 13 : 1848009437
Total Pages : 212 pages
Book Rating : 4.8/5 (48 download)

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Book Synopsis Leadership in Healthcare by : Richard B. Gunderman

Download or read book Leadership in Healthcare written by Richard B. Gunderman and published by Springer Science & Business Media. This book was released on 2009-04-03 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership in Healthcare opens up the world of leadership studies to all healthcare professionals. Physicians, nurses, and other healthcare professionals spend thousands of hours studying the science and technology of healthcare, and years or even decades putting into practice recent findings in molecular biology, clinical diagnostics, and therapeutics. By contrast, the topic of leadership and the traits of effective leaders tend to receive remarkably little attention. Yet no less vital than an understanding of how to interpret diagnostic tests and design care plans is a grasp of healthcare's organizational side, including the operation of multidisciplinary care teams, academic departments, and hospitals. If patient care, education, research, and professional service are to thrive in years to come, we must do a better job of preparing healthcare professionals to lead effectively. Composed of insightful and thought-provoking essays on the key facets of leadership, this book is designed to meet the needs of several important constituencies, including educators of health professionals who wish to incorporate leadership into their educational programs; health professional organizations seeking to enhance their members' leadership effectiveness, and individual health professionals who wish to embrace leadership in their personal and professional lives. This book represents a vital resource for health professionals who wish to enhance the quality of leadership in health professions education, practice, and professional development. In addition to regularly caring for patients, Richard Gunderman, MD PhD MPH brings to this discussion a wealth of personal experience in professional and organizational leadership.

Turn the Ship Around!

Author : L. David Marquet
Publisher : Penguin
ISBN 13 : 1101623691
Total Pages : 273 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis Turn the Ship Around! by : L. David Marquet

Download or read book Turn the Ship Around! written by L. David Marquet and published by Penguin. This book was released on 2013-05-16 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: “One of the 12 best business books of all time…. Timeless principles of empowering leadership.” – USA Today "The best how-to manual anywhere for managers on delegating, training, and driving flawless execution.” —FORTUNE Since Turn the Ship Around! was published in 2013, hundreds of thousands of readers have been inspired by former Navy captain David Marquet’s true story. Many have applied his insights to their own organizations, creating workplaces where everyone takes responsibility for his or her actions, where followers grow to become leaders, and where happier teams drive dramatically better results. Marquet was a Naval Academy graduate and an experienced officer when selected for submarine command. Trained to give orders in the traditional model of “know all–tell all” leadership, he faced a new wrinkle when he was shifted to the Santa Fe, a nuclear-powered submarine. Facing the high-stress environment of a sub where there’s little margin for error, he was determined to reverse the trends he found on the Santa Fe: poor morale, poor performance, and the worst retention rate in the fleet. Almost immediately, Marquet ran into trouble when he unknowingly gave an impossible order, and his crew tried to follow it anyway. When he asked why, the answer was: “Because you told me to.” Marquet realized that while he had been trained for a different submarine, his crew had been trained to do what they were told—a deadly combination. That’s when Marquet flipped the leadership model on its head and pushed for leadership at every level. Turn the Ship Around! reveals how the Santa Fe skyrocketed from worst to first in the fleet by challenging the U.S. Navy’s traditional leader-follower approach. Struggling against his own instincts to take control, he instead achieved the vastly more powerful model of giving control to his subordinates, and creating leaders. Before long, each member of Marquet’s crew became a leader and assumed responsibility for everything he did, from clerical tasks to crucial combat decisions. The crew became completely engaged, contributing their full intellectual capacity every day. The Santa Fe set records for performance, morale, and retention. And over the next decade, a highly disproportionate number of the officers of the Santa Fe were selected to become submarine commanders. Whether you need a major change of course or just a tweak of the rudder, you can apply Marquet’s methods to turn your own ship around.

Start with Why

Author : Simon Sinek
Publisher : Penguin
ISBN 13 : 1591846447
Total Pages : 257 pages
Book Rating : 4.5/5 (918 download)

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Book Synopsis Start with Why by : Simon Sinek

Download or read book Start with Why written by Simon Sinek and published by Penguin. This book was released on 2011-12-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inspirational bestseller that ignited a movement and asked us to find our WHY Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time—with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the WHY of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever. START WITH WHY asks (and answers) the questions: why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who have had the greatest influence in the world all think, act and communicate the same way—and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.

Win the Heart

Author : Mark Miller
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523099895
Total Pages : 137 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Win the Heart by : Mark Miller

Download or read book Win the Heart written by Mark Miller and published by Berrett-Koehler Publishers. This book was released on 2019-03-05 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to create a workforce that’s more creative, more driven, and more enthusiastic about reaching company goals. Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that seventy percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again. “Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!” —Scott Harrison, New York Times–bestselling author of Thirst “Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” —Dina Dwyer-Owens, brand ambassador and former CEO, Neighborly “Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!” —Bobb Biehl, executive mentor and author “Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the “just a job” mentality and catapult your organization to new heights.” —Simon T. Bailey, breakthrough strategist