Las Claves De La Estrategia Del Oceano Azul

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Las claves de la Estrategia del Océano Azul

Author : W. Chan Kim
Publisher : Profit Editorial
ISBN 13 : 9788416904495
Total Pages : 224 pages
Book Rating : 4.9/5 (44 download)

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Book Synopsis Las claves de la Estrategia del Océano Azul by : W. Chan Kim

Download or read book Las claves de la Estrategia del Océano Azul written by W. Chan Kim and published by Profit Editorial. This book was released on 2017-09-19 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: La Estrategia del Océano Azul, un libro trascendental, ha vendido más de 3,6 millones de ejemplares en todo el mundo y ha sido traducido a 44 idiomas. Gran parte del trabajo de W. Chan Kim y Renée Mauborgne sobre la creación de nuevos espacios de mercado se publicó originalmente en forma de artículos en las páginas de la Harvard Business Review. Este libro reúne en un mismo volumen lo mejor de dichos artículos, que explican paso a paso el proceso de la creación de “océanos azules”, espacios de mercado sin oposición ni contaminación de la competencia.

El concepto de la estrategia del océano azul

Author : 50Minutos,
Publisher : 50Minutos.es
ISBN 13 : 2806274494
Total Pages : 30 pages
Book Rating : 4.8/5 (62 download)

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Book Synopsis El concepto de la estrategia del océano azul by : 50Minutos,

Download or read book El concepto de la estrategia del océano azul written by 50Minutos, and published by 50Minutos.es. This book was released on 2016-04-11 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: Las claves de la estrategia de éxito empresarial para innovar y superar a la competencia Este libro es una guía práctica y accesible para entender y aplicar el concepto de la estrategia del océano azul, que le aportará la información esencial y le permitirá ganar tiempo. En tan solo 50 minutos, este libro le permitirá: Mejorar el éxito de su empresaAumentar su rendimiento con la distinción de los dos tipos de mercado: océanos azules y océanos rojosDescubrir cómo poner en práctica la innovación y la creación de mercado Este libro ofrece un resumen y un análisis del concepto de la estrategia del océano azul, desarrollada originalmente por Renée Mauborgne y W. Chan Kim. SOBRE 50MINUTOS.ES | Economía y empresa 50MINUTOS.ES le ofrece las claves para entender rápidamente las principales teorías y conceptos que rigen el mundo económico actual. Nuestras obras combinan teoría, estudios de caso y múltiples ejemplos prácticos para que amplíe sus competencias y conocimientos sin perder tiempo. ¡Descubra en un tiempo récord las claves para el éxito de su negocio!

Liderazgo, empresa y deporte

Author : Juan Carlos Cubeiro
Publisher : Editorial Almuzara
ISBN 13 : 8483561778
Total Pages : 185 pages
Book Rating : 4.4/5 (835 download)

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Book Synopsis Liderazgo, empresa y deporte by : Juan Carlos Cubeiro

Download or read book Liderazgo, empresa y deporte written by Juan Carlos Cubeiro and published by Editorial Almuzara. This book was released on 2008-05 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: ¿Qué tienen en común el seleccionador nacional de baloncesto y el director general de Inditex? Aunque a simple vista pudiera parecer que más bien poco, un análisis más profundo revela multitud de paralelismos entre los que, quizá, el más significativo sea que ambos dirigen equipos ejerciendo (y gestionando) el liderazgo con el objetivo de alcanzar la excelencia (se refleje ésta en una cuenta de resultados o en un campeonato olímpico). Partiendo de las similitudes (y también de las diferencias) entre el ámbito del deporte de alta competición y el mundo de la alta gestión, Juan Carlos Cubeiro y Leonor Gallardo desarrollan un estudio conciso y ameno, repleto de referencias a casos reales y cercanos de deportistas de éxito (Fernando Alonso, Rafa Nadal, el Sevilla C.F., etc.) y de empresas y empresarios igualmente reconocidos (Microsoft, Inditex...) de los que extraen valiosas lecciones que se pueden aplicar en nuestro día a día en la búsqueda de esa excelencia. Descriptivo y formativo, Liderazgo, empresa y deporte, puede leerse desde el punto de vista del deportista o del gestor pues ofrece claves esenciales que permitirán tanto a uno como a otro alcanzar el oro en la gestión y obtener dividendos tangibles en el deporte.

Solo a los bebés les gusta que les cambien

Author : José Manuel Gil
Publisher : Editorial Almuzara
ISBN 13 : 8483568365
Total Pages : 411 pages
Book Rating : 4.4/5 (835 download)

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Book Synopsis Solo a los bebés les gusta que les cambien by : José Manuel Gil

Download or read book Solo a los bebés les gusta que les cambien written by José Manuel Gil and published by Editorial Almuzara. This book was released on 2012 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: En un entorno en el que lo único constante es el permanente cambio, las organizaciones se enfrentan a la necesidad de afrontar procesos de transformación que les permitan sobrevivir, especialmente en una situación de profunda crisis económica. Frente a las teorías que se centran en la modificación de estrategias, en la implantación de sistemas de base tecnológica, en la transformación organizativa, en nuevos sistemas de calidad, control o producción, este libro defiende que no se producirá el cambio en una organización si no se logra que las personas que la componen varíen su conducta cotidiana. José Manuel Gil proporciona ideas, métodos y herramientas para abordar la complejidad del cambio implantándolo con éxito en organizaciones empresariales, públicas y sociales, a partir de un detallado análisis de la taxonomía del cambio, realizado tras una investigación en la que han participado 83 empresas de diferentes tamaños y sectores.

Artificial Intelligence in Prescriptive Analytics

Author : Witold Pedrycz
Publisher : Springer Nature
ISBN 13 : 303166731X
Total Pages : 544 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Artificial Intelligence in Prescriptive Analytics by : Witold Pedrycz

Download or read book Artificial Intelligence in Prescriptive Analytics written by Witold Pedrycz and published by Springer Nature. This book was released on with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Inside the Magic Kingdom

Author : Thomas K. Connellan
Publisher : Wildcat Publishing Company
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis Inside the Magic Kingdom by : Thomas K. Connellan

Download or read book Inside the Magic Kingdom written by Thomas K. Connellan and published by Wildcat Publishing Company. This book was released on 1997 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.

Blue Ocean Strategy with Harvard Business Review Classic Articles “Blue Ocean Leadership” and “Red Ocean Traps” (3 Books)

Author : W. Chan Kim
Publisher : Harvard Business Press
ISBN 13 : 1633694143
Total Pages : 499 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Blue Ocean Strategy with Harvard Business Review Classic Articles “Blue Ocean Leadership” and “Red Ocean Traps” (3 Books) by : W. Chan Kim

Download or read book Blue Ocean Strategy with Harvard Business Review Classic Articles “Blue Ocean Leadership” and “Red Ocean Traps” (3 Books) written by W. Chan Kim and published by Harvard Business Press. This book was released on 2017-06-27 with total page 499 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chart a path to creating uncontested market space and winning the future. This collection of work by globally preeminent management thinkers W. Chan Kim and Renée Mauborgne brings together their perennial bestseller book Blue Ocean Strategy with their classic articles “Blue Ocean Leadership” and “Red Ocean Traps.” Blue Ocean Strategy, the global phenomenon that has sold over 4 million copies and is recognized as one of the most iconic and impactful strategy books ever written, argues that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool. Based on a study of 150 strategic moves (spanning more than 100 years across 30 industries), Kim and Mauborgne argue that lasting success comes not from battling competitors but from creating “blue oceans”—untapped new market spaces ripe for growth. The book presents a systematic approach to making competition irrelevant and outlines principles and tools any organization can use to create and capture their own blue oceans. In the article “Blue Ocean Leadership,” the authors apply their concepts and tools to what is perhaps the greatest challenge of leadership: closing the gulf between the potential and realized talent and energy of employees. The authors offer a systematic method for uncovering, at every level of the organization, which leadership acts and activities will inspire employees to give it their all and a process for getting managers throughout the company to undertake these tasks. In the article “Red Ocean Traps,” the authors show how managers’ mental models—ingrained assumptions and theories about the way the world works—undermine attempts to discover uncontested new market spaces. The authors provide a framework for avoiding spaces where competition is bloody (red oceans) and moving to blue ocean spaces with ample potential.

The Lean Startup

Author : Eric Ries
Publisher : Crown Currency
ISBN 13 : 0307887898
Total Pages : 337 pages
Book Rating : 4.3/5 (78 download)

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Book Synopsis The Lean Startup by : Eric Ries

Download or read book The Lean Startup written by Eric Ries and published by Crown Currency. This book was released on 2011-09-13 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on “validated learning,” rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute. Rather than wasting time creating elaborate business plans, The Lean Startup offers entrepreneurs—in companies of all sizes—a way to test their vision continuously, to adapt and adjust before it’s too late. Ries provides a scientific approach to creating and managing successful startups in a age when companies need to innovate more than ever.

Océano azul, océano rojo (Imprescindibles)

Author : W. Chan Kim
Publisher : CONECTA
ISBN 13 : 8416883335
Total Pages : 61 pages
Book Rating : 4.4/5 (168 download)

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Book Synopsis Océano azul, océano rojo (Imprescindibles) by : W. Chan Kim

Download or read book Océano azul, océano rojo (Imprescindibles) written by W. Chan Kim and published by CONECTA. This book was released on 2018-03-22 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: Océano Azul, océano rojo de W. Chan Kim y Renée Mauborgne es un volumen de la colección «Imprescindibles» de Conecta, que reúne las ideas esenciales para el profesional y la empresa de hoy por los autores de referencia. --Edición en colaboración con Harvard Business Review-- Solo un 30 por ciento de los empleados aplican activamente su talento y energía para hacer avanzar a sus organizaciones. El 50 por ciento se limita a pasar el tiempo, mientras que el 20 por ciento restante manifiesta su descontento de maneras contraproducentes. Y una de las principales causas de la falta de compromiso es un mal liderazgo. W. Chan Kim y Renée Mauborgne se inspiran en su célebre estrategia del «Océano Azul» y la aplican para ayudar a los líderes a liberar de manera rápida y económica el talento y la energía no explotados en sus organizaciones. Y ante la necesidad de crear nuevos mercados para obtener un triunfo a largo plazo, abordan los modelos mentales -que tienen su origen en suposiciones sobre el marketing, la innovación tecnológica, la disrupción creativa o las estrategias competitivas- que anclan a los directivos en «Océanos Rojos», espacios abarrotados en los que las empresas libran una batalla encarnizada por su cuota de mercado. Los «Imprescindibles» de Conecta, en colaboración con Harvard Business Review, permiten acceder a las grandes ideas de los autores de referencia que inspiran a directivos y profesionales. Este volumen reúne los textos «El liderazgo Océano Azul» y «Trampas del Océano Rojo» de W. Chan Kim y RenéeMauborgne, profesores de INSEAD y autores de La estrategia del Océano Azul.

The Competitive Destination

Author : J. R. Brent Ritchie
Publisher : CABI
ISBN 13 : 0851996647
Total Pages : 291 pages
Book Rating : 4.8/5 (519 download)

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Book Synopsis The Competitive Destination by : J. R. Brent Ritchie

Download or read book The Competitive Destination written by J. R. Brent Ritchie and published by CABI. This book was released on 2003 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide a framework for understanding the complex and multifaceted nature of the factors that affect destination competitiveness. It provides guidance on how to create successful destinations by developing and presenting a conceptual model of destination competitiveness that recognizes the importance of sustainability for long-term success. The book is both theoretically sound and managerially useful. It is intended to appeal to both academic researchers and industry professionals and practitioners. Anyone with an interest in the enhancement of a destination's competitiveness from nations to small towns or regions will find this book invaluable.

Red Ocean Traps (Harvard Business Review Classics)

Author : W. Chan Kim
Publisher : Harvard Business Review Press
ISBN 13 : 1633692671
Total Pages : 25 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Red Ocean Traps (Harvard Business Review Classics) by : W. Chan Kim

Download or read book Red Ocean Traps (Harvard Business Review Classics) written by W. Chan Kim and published by Harvard Business Review Press. This book was released on 2017-05-30 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: As established markets become less profitable, companies increasingly need to find ways to create and capture new markets. Despite much investment and commitment, most firms struggle to do this. What, exactly, is getting in their way? World-renowned professors W. Chan Kim and Renee Mauborgne, the authors of the best-selling book Blue Ocean Strategy have spent over a decade exploring that question. They have seen that the trouble lies in managers' mental models--ingrained assumptions and theories about the way the world works. Though these models may work perfectly well in mature markets, they undermine executives' attempts to discover uncontested new spaces with ample potential (blue oceans) and keep companies firmly anchored in existing spaces where competition is bloody (red oceans). In this bound version of their bestselling Harvard Business Review classic article, they describe how to break free of these red ocean traps. To do that, managers need to: (1) Focus on attracting new customers, not pleasing current customers; (2) Worry less about segmentation and more about what different segments have in common; (3) Understand that market creation is not synonymous with either technological innovation or creative destruction; and (3) Stop focusing on premium versus low-cost strategies. The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world--and will have a direct impact on you today and for years to come.

Blue Ocean Shift

Author : W. Chan Kim
Publisher : Hachette Books
ISBN 13 : 0316314056
Total Pages : 286 pages
Book Rating : 4.3/5 (163 download)

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Book Synopsis Blue Ocean Shift by : W. Chan Kim

Download or read book Blue Ocean Shift written by W. Chan Kim and published by Hachette Books. This book was released on 2017-09-26 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER #1 WALL STREET JOURNAL BESTSELLER Blue Ocean Shift is the essential follow up to Blue Ocean Strategy, the classic and over 4 million copy global bestseller by world-renowned professors W. Chan Kim and Renee Mauborgne. Drawing on more than a decade of new work, Kim and Mauborgne show you how to move beyond competing, inspire your people's confidence, and seize new growth, guiding you step-by-step through how to take your organization from a red ocean crowded with competition to a blue ocean of uncontested market space. By combining the insights of human psychology with practical market-creating tools and real-world guidance, Kim and Mauborgne deliver the definitive guide to shift yourself, your team, or your organization to new heights of confidence, market creation, and growth. They show why nondisruptive creation is as important as disruption in seizing new growth. Blue Ocean Shift is packed with all-new research and examples of how leaders in diverse industries and organizations made the shift and created new markets by applying the process and tools outlined in the book. Whether you are a cash-strapped startup or a large, established company, nonprofit or national government, you will learn how to move from red to blue oceans in a way that builds your people's confidence so that they own and drive the process. With battle-tested lessons learned from successes and failures in the field, Blue Ocean Shift is critical reading for leaders, managers, and entrepreneurs alike. You'll learn what works, what doesn't, and how to avoid the pitfalls along the way. This book will empower you to succeed as you embark on your own blue ocean journey. Blue Ocean Shift is indispensable for anyone committed to building a compelling future.

Beach Management Tools - Concepts, Methodologies and Case Studies

Author : Camilo M. Botero
Publisher : Springer
ISBN 13 : 3319583042
Total Pages : 957 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Beach Management Tools - Concepts, Methodologies and Case Studies by : Camilo M. Botero

Download or read book Beach Management Tools - Concepts, Methodologies and Case Studies written by Camilo M. Botero and published by Springer. This book was released on 2017-12-04 with total page 957 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of beach management tools, including carrying capacity, beach nourishment, environmental and tourism awards (like Blue Flag or others), bathing water quality, zoning, beach typologies, quality index, user's perception, interdisciplinary beach monitoring, coastal legislation, shore protection, social and economic indicators, ecosystem services, and coastal governance (applied in beach case studies). Beaches are one of the most intensely used coastal ecosystems and are responsible for more than half of all global tourism revenues, and as such the book introduces a wide range of state-of-the-art tools that can be used to deal with a variety of beach challenges. Each chapter features specific types of tools that can be applied to advantage in beach management practices. With examples of local and regional case studies from around the globe, this is a valuable resource for anyone involved in beach management.

Ports and Networks

Author : Harry Geerlings
Publisher : Routledge
ISBN 13 : 1317077717
Total Pages : 384 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Ports and Networks by : Harry Geerlings

Download or read book Ports and Networks written by Harry Geerlings and published by Routledge. This book was released on 2017-08-22 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by leading experts in the field, this book offers an introduction to recent developments in port and hinterland strategies, operations and related specializations. The book begins with a broad overview of port definitions, concepts and the role of ports in global supply chains, and an examination of strategic topics such as port management, governance, performance, hinterlands and the port-city relationship. The second part of the book examines operational aspects of maritime, port and land networks. A range of topics are explored, such as liner networks, finance and business models, port-industrial clusters, container terminals, intermodality/synchromodality, handling and warehousing. The final section of the book provides insights into key issues of port development and management, from security, sustainability, innovation strategies, transition management and labour issues. Drawing on a variety of global case studies, theoretical insights are supplemented with real world and best practice examples, this book will be of interest to advanced undergraduates, postgraduates, scholars and professionals interested in maritime studies, transport studies, economics and geography.

The W. Chan Kim and Renée Mauborgne Blue Ocean Strategy Reader

Author : W. Chan Kim
Publisher : Harvard Business Review Press
ISBN 13 : 1633692752
Total Pages : 226 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis The W. Chan Kim and Renée Mauborgne Blue Ocean Strategy Reader by : W. Chan Kim

Download or read book The W. Chan Kim and Renée Mauborgne Blue Ocean Strategy Reader written by W. Chan Kim and published by Harvard Business Review Press. This book was released on 2017-01-24 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best of W. Chan Kim and Renée Mauborgne’s articles on blue ocean strategy, all in one place. The seminal book Blue Ocean Strategy has sold over 4 million copies globally and is in print in 49 languages. But much of W. Chan Kim and Renée Mauborgne’s work on creating new market spaces was originally published in the pages of Harvard Business Review. This book brings the best of those articles together all in one place. Piece by piece, these articles explain the process of creating “blue oceans”––uncontested market spaces, untainted by competition. Kim and Mauborgne introduce tools for exploring and exploiting these markets, such as the Value Curve, the Strategy Canvas, the Price Corridor of the Mass, and the Business Model Guide—tools that have come to make up the blue ocean strategy framework. This collection also features the authors’ latest Harvard Business Review article, “Red Ocean Traps.” Whether or not you’re familiar with blue ocean strategy, this book will give you a new perspective on this important framework—and help you implement it in your organization. This volume includes the articles “Value Innovation: The Strategic Logic of High Growth,” “Fair Process: Managing in the Knowledge Economy,” “Creating New Maket Space,” “Knowing a Winning Business Idea When You See One,” “Charting Your Company’s Future,” “Tipping Point Leadership,” “Blue Ocean Strategy,” “How Strategy Shapes Structure,” “Blue Ocean Leadership,” and “Red Ocean Traps: The Mental Models That Undermine Market-Creating Strategies.”

Blue Ocean Classics

Author : W. Chan Kim
Publisher : Harvard Business Press
ISBN 13 : 163369738X
Total Pages : 87 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Blue Ocean Classics by : W. Chan Kim

Download or read book Blue Ocean Classics written by W. Chan Kim and published by Harvard Business Press. This book was released on 2019-07-16 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: The collection you need to create more blue oceans. W. Chan Kim and Renee Mauborgne changed the field of strategy and the language of business with their pathbreaking "blue ocean strategy," a model for creating uncontested markets that unlock new demand and new opportunities for growth. This book brings together three of their classic blue ocean strategy articles, all first published in Harvard Business Review. "Blue Ocean Strategy" highlights the distinct differences between market-competing (red ocean) and market-creating (blue ocean) strategy and what it takes to create the new markets of tomorrow. In "Red Ocean Traps," Kim and Mauborgne reveal the faulty assumptions that keep managers tethered to existing overcrowded markets (red oceans). "Blue Ocean Leadership" applies the concepts and analytic frameworks of blue ocean strategy to an innovative leadership approach that releases employees' untapped talent and energy while conserving their most precious resource--time. This collection is the ideal start, or refresher, for creating more blue oceans.

Benchmarking Water Services

Author : Enrique Cabrera Jr
Publisher : IWA Publishing
ISBN 13 : 1843391988
Total Pages : 185 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Benchmarking Water Services by : Enrique Cabrera Jr

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua