Knowledge Management For Services Operations And Manufacturing

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Knowledge Management for Services, Operations and Manufacturing

Author : Tom Young
Publisher : Chandos Publishing
ISBN 13 : 1780632045
Total Pages : 208 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Knowledge Management for Services, Operations and Manufacturing by : Tom Young

Download or read book Knowledge Management for Services, Operations and Manufacturing written by Tom Young and published by Chandos Publishing. This book was released on 2016-06-21 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM. Written by a highly knowledgeable and well-respected practitioner in the field Draws on the authors wide-ranging practical experience of implementing KM in various industries around the globe Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors

Design and Development of Knowledge Management for Manufacturing

Author : K. Ganesh
Publisher : Springer Science & Business Media
ISBN 13 : 3319028928
Total Pages : 208 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Design and Development of Knowledge Management for Manufacturing by : K. Ganesh

Download or read book Design and Development of Knowledge Management for Manufacturing written by K. Ganesh and published by Springer Science & Business Media. This book was released on 2013-11-19 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the modules/elements required before implementing knowledge management solutions in typical manufacturing and service industry. The objective is to develop a framework, design and model suitable for all requirements and a strategy to properly implement. Related case studies from organizations are included, with the results provided to use as a solution to problems experienced when implementing knowledge management in the industry. Implementing a knowledge management system can be complex and dynamic, no matter how well planned and developed. Inevitably a degree of organizational inertia is focused on the current state rather than the new. Within an enterprise, personal and group involvement and interests process status and technology landscape can deflect the commitment needed to successfully implement such a system. Cumulative evidence from past research in knowledge management suggests that effective implementation of KM solution in any organization requires a robust designs and models for various critical elements of process, people and technology. Using the techniques provided in this book, readers should be able to design knowledge management strategies, to align objectives of the KM initiatives with their business goals.

Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies

Author : Thomas Zachariah
Publisher : Anchor Academic Publishing
ISBN 13 : 3960671164
Total Pages : 85 pages
Book Rating : 4.9/5 (66 download)

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Book Synopsis Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies by : Thomas Zachariah

Download or read book Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies written by Thomas Zachariah and published by Anchor Academic Publishing. This book was released on 2017-03 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge management differs from expert systems as the latter is more attuned to integrating all available sources of data, information and knowledge into a single, unified system of record. Furthermore, the capturing of tacit and explicit knowledge and its use in streamlining business processes differentiates knowledge management systems from expert systems. The purpose of this study is defining the practical, pragmatic and replicable approaches to knowledge management as it relates to the build-to-order and mass customization strategies of manufacturing and services companies in the United States. The overall research question guiding this study is: How is knowledge management being used today to streamline and make more efficient service strategies of manufacturing and services companies? The research is descriptive and empirical in nature because the primary data were collected using the survey method through fact finding technique such as a questionnaire. The results show the integration of increasing role-based knowledge management in the workflow of a company. From this study, a knowledge sharing maturity model is derived, which illustrates how the level and extent of the exploitation of knowledge in build-to-order and quote-to-order strategies have a long-term impact on the financial performance. Based on these findings, a causal relationship emerges from how a company manages its knowledge in the build-to-order and quote-to-order strategy based on these findings, and they align well to a multi-stage maturity model as a result. One of the main objectives of the study is to determine how the customer churn rate can be reduced. By optimizing business processes, companies can improve increase customer satisfaction while reducing the Days Sales Outstanding levels over time.

Knowledge Management in the Pharmaceutical Industry

Author : Elisabeth Goodman
Publisher : Routledge
ISBN 13 : 1317108795
Total Pages : 204 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Knowledge Management in the Pharmaceutical Industry by : Elisabeth Goodman

Download or read book Knowledge Management in the Pharmaceutical Industry written by Elisabeth Goodman and published by Routledge. This book was released on 2016-04-22 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Pharmaceutical Industry has been undergoing a major transformation since the heady days of 'big pharma' in the 1970s and 80s. Patent expiry, the rise of generics, and the decline of the blockbuster drug have all changed the landscape over the last 10-15 years. It's an environment where products can take 10 years or more to come to market, billions are spent on research and development, jobs are being shed in the western pharma homelands and regulators and the public are more demanding than ever. So what part is Knowledge Management playing and going to play in this vital international industry? Knowledge Management (KM) has many facets from providing comprehensive knowledge bases for workers, through the sharing of advice and problem solving, to providing an environment for innovation and change. This book, focusing on research and development, and manufacturing-based companies, explores how a range of techniques and approaches have been applied in the unique environment of the Pharmaceutical Industry, and examine how it can help the industry in the 21st century. Whilst the book is centered on the Pharmaceutical Industry, its objective will be to discuss and demonstrate how Knowledge Management can be applied in a variety of environments, and with a range of cultural issues. KM practitioners, and potential practitioners, both within and outside the Pharmaceutical Industry, will be able to gain valuable guidance and advice from both the examples of good practice and the lessons learned by the authors and contributors.

Operations and Service Management: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522539107
Total Pages : 1780 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Operations and Service Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Operations and Service Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1780 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

The Knowledge Manager's Handbook

Author : Nick Milton
Publisher : Kogan Page Publishers
ISBN 13 : 0749475544
Total Pages : 320 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The Knowledge Manager's Handbook by : Nick Milton

Download or read book The Knowledge Manager's Handbook written by Nick Milton and published by Kogan Page Publishers. This book was released on 2016-04-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. Because knowledge management is not a one-size-fits-all method, you need a framework tailored to your organization and its priorities. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within your organization. Knowledge management experts Nick Milton and Patrick Lambe draw on their practical experience as consultants and project leaders to guide you through each stage of creating and implementing a knowledge management framework to answer your organization's specific needs. The framework takes into account the four essential aspects of knowledge management - people, processes, technologies and governance - and shows how each of these can be optimized to unlock the value of your organization's knowledge. With international case studies from organizations of all sizes and sectors, and user-friendly templates and checklists to help you implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end to end guide to making a sustainable change in your organization's knowledge management culture.

ICICKM2015-12th International Conference on Intellectual Capital Knowledge Management & Organisational Learning

Author : Vincent Ribière and Lugkana Worasinchai
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1910810738
Total Pages : 470 pages
Book Rating : 4.9/5 (18 download)

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Book Synopsis ICICKM2015-12th International Conference on Intellectual Capital Knowledge Management & Organisational Learning by : Vincent Ribière and Lugkana Worasinchai

Download or read book ICICKM2015-12th International Conference on Intellectual Capital Knowledge Management & Organisational Learning written by Vincent Ribière and Lugkana Worasinchai and published by Academic Conferences and publishing limited. This book was released on 2015-10-20 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Knowledge Management for Sales and Marketing

Author : Tom Young
Publisher : Elsevier
ISBN 13 : 1780632649
Total Pages : 196 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Knowledge Management for Sales and Marketing by : Tom Young

Download or read book Knowledge Management for Sales and Marketing written by Tom Young and published by Elsevier. This book was released on 2011-05-03 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: While this book is primarily aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in sales and marketing environments, it is also highly relevant to those engaged in the management or delivery of sales and marketing activities. This book presents models to assist the reader to understand how knowledge can be applied and reused within the sales and marketing processes, leading to an enhanced win rate. Topics covered provide managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Several models and methodologies are explained which can be applied or replicated in a wide variety of industries. The book also features numerous case studies which illustrate the journey that various companies are taking as they implement KM within sales and marketing. Develops a generic model for managing knowledge in sales and marketing environments Provides a handbook for line managers wishing to introduce knowledge management into their sales and marketing activities Written by a highly knowledgeable and well-respected practitioner in the field who is mentored by an recognised sales and marketing industry expert

Supply Chain Management and Knowledge Management

Author : A. Dwivedi
Publisher : Springer
ISBN 13 : 023023495X
Total Pages : 309 pages
Book Rating : 4.2/5 (32 download)

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Book Synopsis Supply Chain Management and Knowledge Management by : A. Dwivedi

Download or read book Supply Chain Management and Knowledge Management written by A. Dwivedi and published by Springer. This book was released on 2008-11-20 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in IT have transformed the way organizations interact with each other. To enable organizations to respond to this change, new management paradigms have evolved. This text looks at the value of knowledge management in supply chain management and how supply chain partners can use IT to improve organizational performance.

Knowledge Management and Industry 4.0

Author : Marco Bettiol
Publisher : Springer Nature
ISBN 13 : 303043589X
Total Pages : 214 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Knowledge Management and Industry 4.0 by : Marco Bettiol

Download or read book Knowledge Management and Industry 4.0 written by Marco Bettiol and published by Springer Nature. This book was released on 2020-06-09 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book discusses the opportunities and challenges of managing knowledge in the new reality of Industry 4.0. Addressing paradigmatic changes in value creation due to the development of digital technologies applied to manufacturing (additive manufacturing, IoT, robotics, etc.), it includes theoretical and empirical contributions on how Industry 4.0 technologies allow firms to create and exploit knowledge. The carefully selected expert contributions highlight the potential of these technologies in acquiring knowledge from a larger number of sources and examine approaches to innovation, organization of activities, and stakeholder development in the context of this next industrial revolution.

The Definitive Guide to Manufacturing and Service Operations

Author : CSCMP
Publisher : Pearson Education
ISBN 13 : 0133438694
Total Pages : 187 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis The Definitive Guide to Manufacturing and Service Operations by : CSCMP

Download or read book The Definitive Guide to Manufacturing and Service Operations written by CSCMP and published by Pearson Education. This book was released on 2013-12-03 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master and apply both the technical and behavioral skills you need to succeed in manufacturing or service operations, anywhere in your supply chain! Now, there’s an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the the Council of Supply Chain Management Professionals (CSCMP), this reference describes the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. The Definitive Guide to Manufacturing and Service Operations covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include: Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management. Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management

Business, Technology, and Knowledge Management in Asia: Trends and Innovations

Author : Ordóñez de Pablos, Patricia
Publisher : IGI Global
ISBN 13 : 1466626836
Total Pages : 356 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Business, Technology, and Knowledge Management in Asia: Trends and Innovations by : Ordóñez de Pablos, Patricia

Download or read book Business, Technology, and Knowledge Management in Asia: Trends and Innovations written by Ordóñez de Pablos, Patricia and published by IGI Global. This book was released on 2012-12-31 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book highlights the efforts and developments in the fields of Asian studies as well as its intentional role in IT and management within the constant growing business market"--Provided by publisher.

The Knowledge Management Fieldbook

Author : Wendi R. Bukowitz
Publisher : Financial Times/Prentice Hall
ISBN 13 : 9780273638827
Total Pages : 375 pages
Book Rating : 4.6/5 (388 download)

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Book Synopsis The Knowledge Management Fieldbook by : Wendi R. Bukowitz

Download or read book The Knowledge Management Fieldbook written by Wendi R. Bukowitz and published by Financial Times/Prentice Hall. This book was released on 1999 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first tactical handbook that gives both the ways and means to manage the process that generates useable knowledge assets within an organization.

Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management

Author : Kesheng Wang
Publisher : Springer Science & Business Media
ISBN 13 : 0387344020
Total Pages : 1068 pages
Book Rating : 4.3/5 (873 download)

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Book Synopsis Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management by : Kesheng Wang

Download or read book Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management written by Kesheng Wang and published by Springer Science & Business Media. This book was released on 2006-05-26 with total page 1068 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains the edited technical presentations of PROLMAT 2006, the IFIP TC5 international conference held on June 15-17, 2006 at the Shanghai University in China. The papers collected here concentrate on knowledge strategies in Product Life Cycle and bring together researchers and industrialists with the objective of reaching a mutual understanding of the scientific - industry dichotomy, while facilitating the transfer of core research knowledge to core industrial competencies.

Knowledge Management

Author : Peter Massingham
Publisher : SAGE
ISBN 13 : 1526417243
Total Pages : 713 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis Knowledge Management by : Peter Massingham

Download or read book Knowledge Management written by Peter Massingham and published by SAGE. This book was released on 2019-10-07 with total page 713 pages. Available in PDF, EPUB and Kindle. Book excerpt: An overview of what knowledge management is, the theoretical basis behind it, and practical insights into how it can be implemented effectively in a professional setting. Starting with a discussion of how knowledge management has evolved, how it adds value for organisations, and how it′s success can be measured. The book then covers best practice and the key activities associated with doing knowledge management, including knowledge strategy, managing knowledge loss and knowledge sharing. Finishing with a discussion of knowledge management’s role in international business and what future developments are expected in the field. Practical insights are drawn from around the world, with case studies such as how NASA forgot how to send a man to the Moon, Acer: The smiling Asian tiger, and why Saudi Arabia’s experts do not learn from overseas experts. The book is supported by online resources for lecturers and students, including PowerPoint slides, an instructor’s manual, access to SAGE journal articles, and scorecards for measuring usefulness of knowledge management tools. Suitable reading for undergraduate and postgraduate business and management students on knowledge management & organizational learning modules.

ECKM2015-16th European Conference on Knowledge Management

Author : Maurizzio Massaro and Andrea Garlatti
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1910810460
Total Pages : 1070 pages
Book Rating : 4.9/5 (18 download)

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Book Synopsis ECKM2015-16th European Conference on Knowledge Management by : Maurizzio Massaro and Andrea Garlatti

Download or read book ECKM2015-16th European Conference on Knowledge Management written by Maurizzio Massaro and Andrea Garlatti and published by Academic Conferences and publishing limited. This book was released on 2015-09-02 with total page 1070 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of researchers presenting at the 16th European Conference on Knowledge Management (ECKM 2015). We are delighted to be hosting ECKM at the University of Udine, Italy on the 3-4 September 2015. The conference will be opened with a keynote from Dr Madelyn Blair from Pelerei Inc., USA on the topic “The Role of KM in Building Resilience”. On the afternoon of the first day Dr Daniela Santarelli, from Lundbeck, Italy will deliver a second keynote speech. The second day will be opened by Dr John Dumay from Macquarie University, Sydney, Australia. ECKM is an established platform for academics concerned with current research and for those from the wider community involved in Knowledge Management to present their findings and ideas to peers from the KM and associated fields. ECKM is also a valuable opportunity for face to face interaction with colleagues from similar areas of interests. The conference has a well-established history of helping attendees advance their understanding of how people, organisations, regions and even countries generate and exploit knowledge to achieve a competitive advantage, and drive their innovations forward. The range of issues and mix of approaches followed will ensure an interesting two days. 260 abstracts were initially received for this conference. However, the academic rigor of ECKM means that, after the double blind peer review process there are 102 academic papers, 15 PhD research papers, 1 Masters research papers and 7 Work in Progress papers published in these Conference Proceedings. These papers reflect the continuing interest and diversity in the field of Knowledge Management, and they represent truly global research from many different countries, including Algeria, Austria, Bosnia and Herzegovina, Brazil, Canada, Chile, Colombia, Cuba, Cyprus, Czech Republic, Estonia, Finland, France, France, Germany, Hungary, India, Indonesia, Iran, Ireland, Italy, Japan, Jordan, Kenya, Lithuania, Mexico, Nigeria, Norway, Pakistan, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sultanate of Oman, Sweden, Switzerland, Thailand, The Netherlands, UK, United Arab Emirates, USA and Venezuela.

Knowledge Management

Author : Irma Becerra-Fernandez
Publisher : Taylor & Francis
ISBN 13 : 1003854060
Total Pages : 398 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Knowledge Management by : Irma Becerra-Fernandez

Download or read book Knowledge Management written by Irma Becerra-Fernandez and published by Taylor & Francis. This book was released on 2024-02-23 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book.