Key To Excellence

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Unleashing Excellence

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Keys to Financial Excellence

Author : Phil Pringle
Publisher :
ISBN 13 : 9781603740531
Total Pages : 0 pages
Book Rating : 4.7/5 (45 download)

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Book Synopsis Keys to Financial Excellence by : Phil Pringle

Download or read book Keys to Financial Excellence written by Phil Pringle and published by . This book was released on 2008-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Provides readers with biblical truths and principles of prosperity that can be applied to all areas of their lives"--Provided by publisher.

An Ethic of Excellence

Author : Ron Berger
Publisher : Heinemann Educational Books
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4.X/5 (4 download)

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Book Synopsis An Ethic of Excellence by : Ron Berger

Download or read book An Ethic of Excellence written by Ron Berger and published by Heinemann Educational Books. This book was released on 2003 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author gives us a vision of educational reform that transcends standards, curriculum, and instructional strategies. He argues for a paradigm shift-a schoolwide embrace of an "ethic of excellence" and with a passion for quality describes what's possible when teachers, students, and parents commit to nothing less than the best. The author tells exactly how this can be done, from the blackboard to the blacktop to the school boardroom.

Excellence at Work

Author : Sandy Asch
Publisher : Worldatwork
ISBN 13 :
Total Pages : 242 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Excellence at Work by : Sandy Asch

Download or read book Excellence at Work written by Sandy Asch and published by Worldatwork. This book was released on 2007 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Key to Excellence

Author : Charlie "Tremendous" Jones
Publisher : Tremendous Life Books
ISBN 13 : 9781936354252
Total Pages : 42 pages
Book Rating : 4.3/5 (542 download)

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Book Synopsis The Key to Excellence by : Charlie "Tremendous" Jones

Download or read book The Key to Excellence written by Charlie "Tremendous" Jones and published by Tremendous Life Books. This book was released on 2011-12-01 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Business and Professional Communication

Author : Kelly M. Quintanilla
Publisher : SAGE Publications
ISBN 13 : 150636957X
Total Pages : 634 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Business and Professional Communication by : Kelly M. Quintanilla

Download or read book Business and Professional Communication written by Kelly M. Quintanilla and published by SAGE Publications. This book was released on 2019-01-02 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2020 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA) Business and Professional Communication provides students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.

Excellence Wins

Author : Horst Schulze
Publisher : Zondervan
ISBN 13 : 031035210X
Total Pages : 225 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis Excellence Wins by : Horst Schulze

Download or read book Excellence Wins written by Horst Schulze and published by Zondervan. This book was released on 2019-03-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.

Decision-Making Excellence

Author : Olivier Zara
Publisher :
ISBN 13 :
Total Pages : 205 pages
Book Rating : 4.6/5 (386 download)

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Book Synopsis Decision-Making Excellence by : Olivier Zara

Download or read book Decision-Making Excellence written by Olivier Zara and published by . This book was released on 2020-04-20 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A bible to read for all transformation agents and leaders!" Jérôme Lavancier, Program Director Agile@Scale Transformation Coordination at Société Générale "Rather than offering us yet another series of case studies or a list of best practices that have been covered to death, Olivier Zara offers us a real model for achieving decision-making excellence and thus managing decision-making risks in complex situations." Arnaud Brouxel, ex-Safran & Thales, Risk Management Expert "An indispensable book to understand this complex subject from all perspectives and discover the benefits of new managerial approaches." Olivier Bernard, Deputy Director of Flight Safety at Air France "This book is a treasure trove of explanations on the causes of failure in business transformation projects and programs. The Decision-Making Excellence Manifesto should not be included as an appendix to this book, but on the syllabus of all management schools!" Charles Escoula, Project Manager at AVEM-group "This book proposes a coherent and robust model for managing complexity and crises, but it also invites us to value our human, ethical and altruistic qualities. Are you ready to take a journey into the 21st century enterprise?" Paul-Louis Moreau, Change & Digital Transformation Manager at BNP Paribas Loss of time, meaning, trust and agility? Disengagement? Ready for a Dream-olution? Do you make brilliant decisions very quickly, but the execution of your decisions turns into a nightmare: loss of time, trust and agility? Do you watch the wheel of your transformation turn over and over feeling as if nothing ever changes? Then it's time to start your Dream-olution by implementing decision-making excellence. This will require abandoning the paradigm of the heroic and omniscient chief who thinks and the employees who execute. Thus, you will be able to develop the agility of your decision-making processes. Successfully implemented for more than ten years in large companies, decision-making excellence is a powerful approach to managing decision-making risks in a complex and uncertain environment: numerous stakeholders and expertise to be synergized in shorter and shorter timeframes. Decision-making excellence is at the service of operational excellence. It avoids execution problems by integrating everyone's expertise in the co-construction of a decision that is both flexible and robust. This creates a sustainable collective engagement, because the team runs very fast... in the right direction!

Chasing Excellence

Author : Ben Bergeron
Publisher : Ben Bergeron, LLC
ISBN 13 : 9781619617278
Total Pages : 0 pages
Book Rating : 4.6/5 (172 download)

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Book Synopsis Chasing Excellence by : Ben Bergeron

Download or read book Chasing Excellence written by Ben Bergeron and published by Ben Bergeron, LLC. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Ben's ability to develop mental toughness and the approach he shares in Chasing Excellence is a game changer for athletes in any sport." --Javier Vazquez, Major League Baseball All-Star "This book will do for you what Ben has done for me--take you to the next level and show you how to be the best. His insights on the mental game are second to none. You will feel prepared for anything." --Bethany Hart-Gerry, US Olympic Bobsled Team CrossFit trainer Ben Bergeron has helped build the world's fittest athletes, but he's not like other coaches. He believes that greatness is not for the elite few; that winning is a result, not a goal; and that character, not talent, is what makes a true champion. His powerful philosophy can help anyone excel at all aspects of life. Using the dramatic competition between the top contenders at the 2016 Reebok CrossFit Games(R) as a background, Ben explores the step-by-step process of achieving excellence and the unique set of positive character traits necessary for leveling up to world-class. The mindset and methodology that have produced some of the greatest athletes in the world's most gruelling sport can work equally well for golfers, lawyers, artists, entrepreneurs--anyone who's willing to commit totally to becoming better than the best. By Chasing Excellence, you'll discover how extraordinary it's possible for you to be.

CEO Excellence

Author : Carolyn Dewar
Publisher : Simon and Schuster
ISBN 13 : 1982179678
Total Pages : 384 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis CEO Excellence by : Carolyn Dewar

Download or read book CEO Excellence written by Carolyn Dewar and published by Simon and Schuster. This book was released on 2022-03-15 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--

Achieving Service Excellence

Author : C. M. Chang
Publisher : Business Expert Press
ISBN 13 : 1606495453
Total Pages : 152 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Achieving Service Excellence by : C. M. Chang

Download or read book Achieving Service Excellence written by C. M. Chang and published by Business Expert Press. This book was released on 2013-11-20 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Working Toward Excellence

Author : Paul Buyer
Publisher : Morgan James Publishing
ISBN 13 : 1614481776
Total Pages : 93 pages
Book Rating : 4.6/5 (144 download)

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Book Synopsis Working Toward Excellence by : Paul Buyer

Download or read book Working Toward Excellence written by Paul Buyer and published by Morgan James Publishing. This book was released on 2012-03-01 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Weaves together thoughts, stories, and quotes from top performers in music, business, and sports to help you achieve excellence” (Jeff Janssen, founder and president of the Janssen Sports Leadership Center). Does excellence relentlessly drive you? Does mediocrity constantly bother you? In Working Toward Excellence, Clemson University professor Paul Buyer identifies eight values for achieving excellence in work and life including hunger, effort, process, quality, consistency, leadership, time, and perseverance. Each chapter features inspiring stories, questions, and quotes from respected professionals who have achieved uncommon success in business, sports, education, and the arts such as John Maxwell, Jim Collins, Stephen Covey, John Wooden, Mike Krzyzewski, Wynton Marsalis, Isaac Stern, and many others. Also included is a Working Toward Excellence Evaluation to help you and your organization reach your true potential and further develop, improve, and measure these essential attributes of success. “Working Toward Excellence has captures my attention in a big way. It is filled with valuable and practical information. It will make a major difference in your life.” —Pat Williams, Orlando Magic, senior vice president, author of Leadership Excellence

Sustainable Excellence

Author : Terry Tucker
Publisher : Five Stones Press
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4./5 ( download)

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Book Synopsis Sustainable Excellence by : Terry Tucker

Download or read book Sustainable Excellence written by Terry Tucker and published by Five Stones Press. This book was released on 2020-10-20 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Terry Tucker believes everyone is born to lead an uncommon and extraordinary life and that has nothing to do with where you work, how much money you make, or where you live. We are not all born with the same gifts and talents but we all have the ability to become the best person we are capable of becoming. But how do you achieve this remarkable life in an age where everyone seems to just get by? In this book, Terry answers the three basic questions that will lead you to your best life. "What is excellence, how do you achieve it, and most importantly , how do you sustain it?" The ten principles outlined in this book will provide you with the bedrock necessary to form the foundation of unshakeable beliefs and dedicated behaviors that will guide you to your uncommon and extraordinary life These principles will reinforce your attitude, no matter how much pain you must endure or how many obstacles you must overcome to achieve and maintain excellence. Do you have what it takes to apply these principles to lead your uncommon and extraordinary life?

The Excellence Dividend

Author : Tom Peters
Publisher : Vintage
ISBN 13 : 0525434631
Total Pages : 498 pages
Book Rating : 4.5/5 (254 download)

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Book Synopsis The Excellence Dividend by : Tom Peters

Download or read book The Excellence Dividend written by Tom Peters and published by Vintage. This book was released on 2018-04-03 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brilliantly simple, actionable guidelines for success that any business leader can immediately implement. “Tom Peters' new book is a bundle of beautiful dynamite. While I've been a CEO for 30 years, I still learned much worth knowing from The Excellence Dividend. You will too.” —John C. Bogle, founder, Vanguard For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters provides a roadmap for you and your organization to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today’s greatest business thinkers.

Who Kidnapped Excellence?

Author : Harry Paul
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626560889
Total Pages : 163 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Who Kidnapped Excellence? by : Harry Paul

Download or read book Who Kidnapped Excellence? written by Harry Paul and published by Berrett-Koehler Publishers. This book was released on 2014-01-06 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this entertaining parable, bestselling authors Paul and Britt tell how to give and be your best in five critical work dimensions - passion, competency, flexibility, communication, and ownership - and foster excellence in your organization"--

Excellence

Author : Andreas J. Köstenberger
Publisher : Crossway
ISBN 13 : 1433530511
Total Pages : 275 pages
Book Rating : 4.4/5 (335 download)

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Book Synopsis Excellence by : Andreas J. Köstenberger

Download or read book Excellence written by Andreas J. Köstenberger and published by Crossway. This book was released on 2011-10-05 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are called to excellence in all aspects of our lives and activities, and not least in our character. Andreas Köstenberger summons all Christians, and especially aspiring pastors, scholars, and teachers, to a life of virtue lived out in excellence. Köstenberger moves through Christian virtues chapter by chapter, outlining the Bible's teaching and showing how Christ-dependent excellence in each area will have a profound impact on one's ministry and scholarship. Virtues covered include grace, courage, integrity, creativity, eloquence, humility, diligence, and service. This unique book is an important character check for all Christians engaged in teaching and ministry, and especially for those in training. Köstenberger's thoughtful volume will be a valuable touchstone for readers, for one's character is a critical matter in both scholarship and ministry.

What It Takes

Author : Stephen A. Schwarzman
Publisher : Avid Reader Press / Simon & Schuster
ISBN 13 : 1501158147
Total Pages : 384 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis What It Takes by : Stephen A. Schwarzman

Download or read book What It Takes written by Stephen A. Schwarzman and published by Avid Reader Press / Simon & Schuster. This book was released on 2019-09-17 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER From Blackstone chairman, CEO, and co-founder Stephen A. Schwarzman, a long-awaited book that uses impactful episodes from Schwarzman's life to show readers how to build, transform, and lead thriving organizations. Whether you are a student, entrepreneur, philanthropist, executive, or simply someone looking for ways to maximize your potential, the same lessons apply. People know who Stephen Schwarzman is—at least they think they do. He’s the man who took $400,000 and co-founded Blackstone, the investment firm that manages over $500 billion (as of January 2019). He’s the CEO whose views are sought by heads of state. He’s the billionaire philanthropist who founded Schwarzman Scholars, this century’s version of the Rhodes Scholarship, in China. But behind these achievements is a man who has spent his life learning and reflecting on what it takes to achieve excellence, make an impact, and live a life of consequence. Folding handkerchiefs in his father’s linen shop, Schwarzman dreamed of a larger life, filled with purpose and adventure. His grades and athleticism got him into Yale. After starting his career in finance with a short stint at a financial firm called DLJ, Schwarzman began working at Lehman Brothers where he ascended to run the mergers and acquisitions practice. He eventually partnered with his mentor and friend Pete Peterson to found Blackstone, vowing to create a new and different kind of financial institution. Building Blackstone into the leading global financial institution it is today didn’t come easy. Schwarzman focused intensely on culture, hiring great talent, and establishing processes that allow the firm to systematically analyze and evaluate risk. Schwarzman’s simple mantra “don’t lose money” has helped Blackstone become a leading private equity and real estate investor, and manager of alternative assets for institutional investors globally. Both he and the firm are known for the rigor of their investment process, their innovative approach to deal making, the diversification of their business lines, and a conviction to be the best at everything they do. Schwarzman is also an active philanthropist, having given away more than a billion dollars. In philanthropy, as in business, he is drawn to situations where his capital and energy can be applied to drive transformative solutions and change paradigms, notably in education. He uses the skills learned over a lifetime in finance to design, establish, and support impactful and innovative organizations and initiatives. His gifts have ranged from creating a new College of Computing at MIT for the study of artificial intelligence, to establishing a first-of-its-kind student and performing arts center at Yale, to enabling the renovation of the iconic New York Public Library, to founding the Schwarzman Scholars fellowship program at Tsinghua University in Beijing—the single largest philanthropic effort in China’s history from international donors. Schwarzman’s story is an empowering, entertaining, and informative guide for anyone striving for greater personal impact. From deal making to investing, leadership to entrepreneurship, philanthropy to diplomacy, Schwarzman has lessons for how to think about ambition and scale, risk and opportunities, and how to achieve success through the relentless pursuit of excellence. Schwarzman not only offers readers a thoughtful reflection on all his own experiences, but in doing so provides a practical blueprint for success.