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Author : Colin Talbot
Publisher :
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Service Performance and Delivery written by Colin Talbot and published by . This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215029256
Total Pages : 40 pages
Book Rating : 4.0/5 (292 download)
Download or read book The Efficiency Savings Programme in Jobcentre Plus written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2006-06-15 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government response to HCP 834, session 2005-06, (ISBN 0215027973).
Author : Jane Millar
Publisher : Policy Press
ISBN 13 : 9781847421869
Total Pages : 348 pages
Book Rating : 4.4/5 (218 download)
Download or read book Understanding Social Security (Second Edition) written by Jane Millar and published by Policy Press. This book was released on 2009-02-02 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this important text reviews policy developments since 1997. The chapters have been extensively updated and there are new chapters on social security reform, inequalities and social security, and the new 'welfare market'.
Author : Vicky Davies
Publisher :
ISBN 13 :
Total Pages : 298 pages
Book Rating : 4.F/5 ( download)
Download or read book Delivering the Jobcentre Plus Vision written by Vicky Davies and published by . This book was released on 2004 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sara Davis
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.F/5 ( download)
Download or read book Qualitative Assessment of Jobcentre Plus Delivery of Jobseeker's Allowance and New Deal Interventions written by Sara Davis and published by . This book was released on 2007 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: Department for Work and Pensions
Publisher : The Stationery Office
ISBN 13 : 9780101733021
Total Pages : 44 pages
Book Rating : 4.7/5 (33 download)
Download or read book Commissioning strategy written by Great Britain: Department for Work and Pensions and published by The Stationery Office. This book was released on 2008-02-28 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The DWP commissioning strategy is the first stage in taking forward the welfare reforms outlined in "Ready to work: full employment in our generation" (Cm. 7290, ISBN 9780101729024). The strategy implements the proposals from David Freud in "Reducing dependency, increasing opportunity: options for the future of welfare to work" (DWP, 2007, ISBN 9781847121936, http://www.dwp.gov.uk/publications/dwp/2007/welfarereview.pdf). The DWP will award welfare-to-work contracts to organisations in the public, private and voluntary sectors in Great Britain, and those organisations will have to offer jobseekers more creative and innovative ways of helping them to overcome their specific problems. An increasingly significant proportion of the rewards paid to these specialist providers will be paid when someone has been in work for at least 6 months in the first instance, rising potentially to 18 months further down the line. In return, providers will be rewarded with longer and larger contracts, lasting 5-7 years. An annex contains the DWP code of conduct listing the key values and principles of behaviour which DWP will expect of providers.
Author : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Publisher : The Stationery Office
ISBN 13 : 9780215523556
Total Pages : 40 pages
Book Rating : 4.5/5 (235 download)
Download or read book The Roll-out of the Jobcentre Plus Office Network written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2008 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
Author : Social Security Advisory Committee
Publisher : The Stationery Office
ISBN 13 : 9780101805827
Total Pages : 242 pages
Book Rating : 4.8/5 (58 download)
Download or read book The Jobseeker's Allowance (Employment, Skills and Enterprise Scheme) Regulations 2011 (S.I.2011 No.917) written by Social Security Advisory Committee and published by The Stationery Office. This book was released on 2011-03-31 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Employment, Skills and Enterprise Scheme covers four initiatives: (i) Skill Conditionality aimed at improving take-up of help and support for those claimants with an identified skills need that is a barrier to them gaining and keeping employment; (ii) Service Academies will give pre-employment training and work experience leading to a guaranteed interview; (iii) the New Enterprise Allowance will promote self-employment under the guidance of a business mentor; (iv) the Work Programme will provide back to work support for a wide range of claimants. The Social Security Advisory Committee broadly welcomes the schemes, but believes they would be attractive to claimants without the sanctions-based conditionality attached to them. The Government does not agree with that key recommendation. Overall, the Government accepts or partially accepts ten, and rejects five, of the Committee's recommendations.
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : Stationery Office
ISBN 13 : 9780215057600
Total Pages : 236 pages
Book Rating : 4.0/5 (576 download)
Download or read book Can the Work Programme work for all user groups? written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by Stationery Office. This book was released on 2013-05-21 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Work Programme has the potential to work well for relatively mainstream jobseekers but is unlikely to reach the most disadvantaged long-term unemployed people. The Government spent some £248 million less on the Work Programme than anticipated in 2012/13, due to providers' under-performance in a "payment-by-results" programme. In the short term, the Committee urges the Government to use the unspent Work Programme budget to: extend proven, alternative provision for disadvantaged jobseekers, such as the Work Choice programme for disabled people; extend and continue to promote Access to Work to help disabled people overcome the practical difficulties of starting a job; and provide further support for individuals who complete their two-year attachment to the Work Programme without finding sustained employment. The Committee also highlights that people with the severest barriers to work, such as homelessness and serious drug and alcohol problems are often not ready for the Work Programme and need support first to prepare for it. It recommends that DWP pilots ways of providing this additional support to prepare these groups for effective engagement with the Work Programme before they are referred. In the longer-term, the Committee calls on DWP to consider moving away from the current differential pricing model, which is based on the type of benefit a participant is claiming, to a much more individualised, needs-based model. The Report recommends that DWP should assess how a needs-based pricing structure could determine the appropriate level of up-front funding and the types of services required to support individual jobseekers.
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215559401
Total Pages : 164 pages
Book Rating : 4.5/5 (594 download)
Download or read book Work Programme written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2011-05-08 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Work Programme will be implemented nationwide from June 2011, and will replace the range of existing programmes to help benefit claimants find jobs. It will be delivered on a regional basis by a framework of prime contractors, the majority of which will come from the private sector. These prime contractors will be paid by the Government based on their results in achieving sustainable employment for jobseekers. Prime contractors are expected to subcontract service provision to specialist local organisations, including voluntary sector providers. There is a risk that, even under the payment-by-results model, Work Programme providers might focus on the clients they assess as being easier to help. The Committee recommends that the Government keeps the payment model under review and assesses the outcomes for all participants. The Work Programme creates a significant financial challenge for prime contractors. This might lead to some clients receiving lower quality support and to significant costs to the Government in responding to service failures. The Government should put contingency arrangements in place to ensure the continuity of provision for clients. The Department for Work and Pensions (DWP) should remind prime contractors that a key aspect of their role is to bear financial risk, rather than passing it on to subcontractors disproportionately. Contracting arrangements need to ensure that subcontractors are fairly managed and that prime contractors are able to hold subcontractors to account for poor performance. The DWP must establish robust and independent arbitration and sanctioning arrangements.
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102951998
Total Pages : 48 pages
Book Rating : 4.9/5 (519 download)
Download or read book Increasing employment rates for ethnic minorities written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-02 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a significant gap between the employment rates of the ethnic minority and general populations - currently 14.2 percentage points. This gap costs the economy some £8.6 billion annually. During the last ten years there has been a slow but steady reduction of 2.8 percentage points in the gap. The Department for Work and Pensions (the Department) is responsible for helping people into employment, largely through a range of services provided by Jobcentre Plus offices across the country. It has a Public Service Agreement target to reduce significantly the ethnic minority employment gap over the three years to spring 2008. The Department is on course to meet this target. There have been a number of projects and programmes specifically targeted at ethnic minorities - ethnic minority outreach, ethnic minority flexible fund, specialist employment advisers, fair cities, partners outreach for ethnic minorities - as well as those aimed at the wider disadvantaged community, including the deprived areas fund and the city strategy. The NAO has not assessed the strategy in purely value for money terms, as there are wider benefits and social justice associated with success in this area. The Department has made progress, but the NAO believes greater continuity would have achieved more. A recent move away from a direct focus on ethnic minorities towards wider disadvantaged groups carries the risk that ethic minorities will not get the help that they need to gain employment.
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215544766
Total Pages : 170 pages
Book Rating : 4.5/5 (447 download)
Download or read book Management and administration of contracted employment programmes written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2010-03-18 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines contracted employment programmes and focuses in particular on the prevention of fraud, the treatment of subcontractors, and ensuring fair treatment of customers. The Committee found that levels of detected fraud in contracted employment programmes are low, but feels that there is no room for complacency; the frauds uncovered to date have highlighted the existence of weaknesses in the system which could be exploited. Processes for the detection of fraud must be rigorous and robust. In addition, the financial penalties for providers who have fraud in their organisation are not severe enough. The report calls for customer rights to be given a much higher priority, and for a universal, monitored, and enforceable customer charter to be introduced. It also calls on the Department to carry out a "Customer Survey" of customers of contracted employment programmes to enable standards of customer service to be compared between providers and with Jobcentre Plus. The quality of provision to vulnerable groups, particularly those with disabilities, is another area of concern as providers are having to work with customers with more severe barriers than they had anticipated. The Report examines several examples of potential mistreatment of sub-contractors including allegations of the operation of a cartel, and notes that while it does not know how widespread unfair treatment of subcontractors is, neither does the Department.
Author : Great Britain. Department for Work and Pensions
Publisher : The Stationery Office
ISBN 13 : 9780101775120
Total Pages : 126 pages
Book Rating : 4.7/5 (751 download)
Download or read book Building Britain's Recovery written by Great Britain. Department for Work and Pensions and published by The Stationery Office. This book was released on 2009 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This White Paper sets out proposals to tackle the effects of the recession and to get back to full employment. Its aims are to give young people a chance to a better start to their working lives and to help more people back to work and make sure they are better off in work, to keep them in work and to build a fair and family-friendly labour market
Author : E. Sol
Publisher : Kluwer Law International B.V.
ISBN 13 : 9041124055
Total Pages : 442 pages
Book Rating : 4.0/5 (411 download)
Download or read book Contractualism in Employment Services written by E. Sol and published by Kluwer Law International B.V.. This book was released on 2005-01-01 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Among the issue explored are the following: motivation, mobility, and flexibility in the labour market; effect of contractualisation on public accountability and responsibility; effect on the individual's statutory relationship under social security; whether and to what extent the conditions on which one country successfully introduces contractualisation apply to other countries; and, the unemployed individual as 'contract partner': What conditions can he or she set? The analyses focus on experience with contracts as service deliverance in the labour markets of eight countries: Australia, the United Kingdom, The Netherlands, Belgium, France, Germany, and Finland. Because a certain measure of experience has already been built up by governments, providers, and clients, now is the time to try and learn form good as well as bad practices in order to build coherent institutional frameworks to help the unemployed
Author : Germana Di Domenico
Publisher : Kluwer Law International B.V.
ISBN 13 : 9041126147
Total Pages : 282 pages
Book Rating : 4.0/5 (411 download)
Download or read book New European Approaches to Long-term Unemployment written by Germana Di Domenico and published by Kluwer Law International B.V.. This book was released on 2008-01-01 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking book presents incisive studies by sixteen leading academics, labour policymakers, employment services professionals, and employment researchers from Italy, the United Kingdom, Spain, Germany, Belgium, and Poland. The articles provide an excellent overview of employment services experience throughout the EU, and demonstrate that careful application of active labour market measures can produce positive results in combating long-term unemployment. Notable for its emphasis on the proven power of cooperation among various stakeholders in reducing unemployment, New European Approaches to Long-Term Unemployment will be a welcome resource for employment services both public and private, other public labour and employment organisations, and employers, as well as to academics, lawyers, and other interested professionals. -- Provided by publisher.
Author : Waldemar Karwowski
Publisher : CRC Press
ISBN 13 : 1420046233
Total Pages : 1005 pages
Book Rating : 4.4/5 (2 download)
Download or read book Handbook of Human Factors and Ergonomics in Consumer Product Design, 2 Volume Set written by Waldemar Karwowski and published by CRC Press. This book was released on 2020-05-18 with total page 1005 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive resource, this handbook covers consumer product research, case study, and application. It discusses the unique perspective a human factors approach lends to product design and how this perspective can be critical to success in the market place. Divided into two volumes, the handbook includes introductory and summary chapters on case study design, design methods and process, error and hazards, evaluation methods, focus groups, and more. It discusses white goods, entertainment systems, personnel audio devices, mobile phones, gardening products, computer systems, and leisure goods.
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 0102937184
Total Pages : 88 pages
Book Rating : 4.1/5 (29 download)
Download or read book Delivering Effective Services Through Contact Centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-03-15 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.
