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Author : Rebecca Herold
Publisher : Realtimepublishers.com
ISBN 13 : 1931491844
Total Pages : 88 pages
Book Rating : 4.9/5 (314 download)
Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : ISACA (Serving IT Governance Professionals)
Publisher : ISACA
ISBN 13 : 1604202734
Total Pages : 24 pages
Book Rating : 4.6/5 (42 download)
Download or read book COBIT® 5 written by ISACA (Serving IT Governance Professionals) and published by ISACA. This book was released on 2013 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide details an approach to undertaking IT process assessments based on the COBIT 5 Process Assessment Model or PAM. Included in this guide are sufficient information from the COBIT PAM and a full self-assessment template to simplify the self-assessment process.
Author : THE OIL COMPANIES INTERNATIONAL MARINE FORUM (OCIMF)
Publisher :
ISBN 13 : 9781856099387
Total Pages : pages
Book Rating : 4.0/5 (993 download)
Download or read book STS SERVICE PROVIDER MANAGEMENT AND SELF ASSESSMENT, SECOND EDITION 2020 written by THE OIL COMPANIES INTERNATIONAL MARINE FORUM (OCIMF) and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Béatrix Barafort
Publisher : Van Haren
ISBN 13 : 9401801266
Total Pages : 233 pages
Book Rating : 4.4/5 (18 download)
Download or read book ITSM Process Assessment Supporting ITIL (TIPA) written by Béatrix Barafort and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Author : Andy Wynne
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 464 pages
Book Rating : 4.:/5 (321 download)
Download or read book Control Self Assessment written by Andy Wynne and published by John Wiley & Sons. This book was released on 1999-07-09 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: CSA has been implemented in several organizations and many more are looking for practical guidance on its form, application and operation.
Author : AXELOS
Publisher :
ISBN 13 : 9780113316861
Total Pages : pages
Book Rating : 4.3/5 (168 download)
Download or read book ITIL 4 Master Pack (PDF) written by AXELOS and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
Author : ECP Media LC
Publisher : IBSMA.com
ISBN 13 : 0984063102
Total Pages : 198 pages
Book Rating : 4.9/5 (84 download)
Download or read book Software License Management Study Guide written by ECP Media LC and published by IBSMA.com. This book was released on 2009-05 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert R. Moeller
Publisher : John Wiley & Sons
ISBN 13 : 1118138619
Total Pages : 416 pages
Book Rating : 4.1/5 (181 download)
Download or read book Executive's Guide to IT Governance written by Robert R. Moeller and published by John Wiley & Sons. This book was released on 2013-02-11 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.
Author : Tina Lewis Rowe
Publisher : Charles C Thomas Publisher
ISBN 13 : 0398093954
Total Pages : 279 pages
Book Rating : 4.3/5 (98 download)
Download or read book A Preparation Guide for the Assessment Center Method written by Tina Lewis Rowe and published by Charles C Thomas Publisher. This book was released on 2022-12-06 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third edition has the honesty, humor and interesting perspectives that made previous editions so enjoyable to read and easy to understand. In addition, every chapter has been refreshed and renewed with tips, techniques and insights that will help candidates use assessment center exercises to demonstrate their readiness for the rank and role they seek. Chapter Three, What Is Your Assessment Center Challenge? and Chapter Six, Three Characteristics of a High Caliber Candidate, are completely new. They reflect decades of observation and analysis and will provide insights and guidance not found in any other training or text. The entire book is focused on improving the law enforcement profession by helping promotional candidates prepare to be effective in their preparation and testing, then effective on the job as they develop as coaches and leaders. This book is a must-have for assessment center preparation for any rank or role.
Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)
Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Author : Antonia Mas
Publisher : Springer
ISBN 13 : 3319673831
Total Pages : 527 pages
Book Rating : 4.3/5 (196 download)
Download or read book Software Process Improvement and Capability Determination written by Antonia Mas and published by Springer. This book was released on 2017-09-08 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 17th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, held in Palma de Mallorca, Spain, in October 2017. The 34 full papers presented together with 4 short papers were carefully reviewed and selected from 65 submissions. The papers are organized in the following topical sections: SPI in agile approaches; SPI in small settings; SPI and assessment; SPI and models; SPI and functional safety; SPI in various settings; SPI and gamification; SPI case studies; strategic and knowledge issues in SPI; education issues in SPI.
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264631631
Total Pages : 123 pages
Book Rating : 4.2/5 (646 download)
Download or read book Getting Skills Right Career Guidance for Adults in a Changing World of Work written by OECD and published by OECD Publishing. This book was released on 2021-01-26 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Career guidance is a fundamental policy lever to help adults successfully navigate a constantly evolving labour market through advice and information on job and training opportunities. The COVID-19 pandemic has underscored the importance of career guidance services. This report scopes out initiatives in the area of career guidance for adults in OECD countries.
Author : itSMF International
Publisher : Van Haren
ISBN 13 : 9401801347
Total Pages : 213 pages
Book Rating : 4.4/5 (18 download)
Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by itSMF International and published by Van Haren. This book was released on 2008-03-03 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401801339
Total Pages : 237 pages
Book Rating : 4.4/5 (18 download)
Download or read book ISO/IEC 20000 - An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Author : Cater-Steel, Aileen
Publisher : IGI Global
ISBN 13 : 1605660094
Total Pages : 495 pages
Book Rating : 4.6/5 (56 download)
Download or read book Information Technology Governance and Service Management: Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
Author : Shirley Lacy
Publisher : The Stationery Office
ISBN 13 : 9780113310999
Total Pages : 328 pages
Book Rating : 4.3/5 (19 download)
Download or read book Passing Your ITIL Intermediate Exams written by Shirley Lacy and published by The Stationery Office. This book was released on 2010 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Author : Syed A. Ahson
Publisher : CRC Press
ISBN 13 : 1439812276
Total Pages : 506 pages
Book Rating : 4.4/5 (398 download)
Download or read book Get Certified written by Syed A. Ahson and published by CRC Press. This book was released on 2009-12-21 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Institute of Electrical and Electronics Engineers (IEEE) Communications Society designed the IEEE wireless communication engineering technologies (WCET) certification program to address the wireless industry's growing need for communications professionals with practical problem-solving skills in real-world situations. Individuals who achieve th
