It Outsourcing Part 2 Managing The Sourcing Contract

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IT Outsourcing Part 2: Managing the Sourcing Contract

Author : Jane Chittenden
Publisher : Van Haren
ISBN 13 : 9087536178
Total Pages : 87 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis IT Outsourcing Part 2: Managing the Sourcing Contract by : Jane Chittenden

Download or read book IT Outsourcing Part 2: Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren. This book was released on 2020-06-11 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.

IT Outsourcing Part 2: Managing the Sourcing Contract

Author : Jane Chittenden
Publisher : Van Haren Publishing
ISBN 13 : 9789087536169
Total Pages : 0 pages
Book Rating : 4.5/5 (361 download)

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Book Synopsis IT Outsourcing Part 2: Managing the Sourcing Contract by : Jane Chittenden

Download or read book IT Outsourcing Part 2: Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren Publishing. This book was released on 2010-11-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a ‘win-win’ approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.

The IT Service Part 2 - The Handbook

Author : Pierre Bernard
Publisher : Van Haren
ISBN 13 : 9087538790
Total Pages : 412 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis The IT Service Part 2 - The Handbook by : Pierre Bernard

Download or read book The IT Service Part 2 - The Handbook written by Pierre Bernard and published by Van Haren. This book was released on 1970-01-01 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organisationsEconomic pressures: require IT organisations to more closely align with business imperatives.The outcome has been an explosion of standards and frameworks each designed to support the IT organisation as it demonstrates to the world that they are the rock of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all and many were created without sufficient considerations for interoperability.The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best rock solid elements in the Industry. It then shows how all the key elements can easily crystallise together with great templates and check-lists.In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address.In Part 2 (this book) the reader gains expert advice on how the components of IT Service are crystallised in a real environment. There s a delightfully simple set of steps:OVERVIEW OF THE SERVICE DESIGN PACKAGETHE SERVICE STRATEGYASPECTS Of SERVICE DESIGNOUTPUTS OF THE SERVICE DESIGN PHASEOUTPUTS OF THE SERVICE TRANSITION PHASEOUTPUTS OF THE SERVICE OPERATION PHASEWithin these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.

IT Outsourcing Part 1: Contracting the Partner

Author : Denis Verhoef
Publisher : Van Haren
ISBN 13 : 9401801215
Total Pages : 145 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis IT Outsourcing Part 1: Contracting the Partner by : Denis Verhoef

Download or read book IT Outsourcing Part 1: Contracting the Partner written by Denis Verhoef and published by Van Haren. This book was released on 2009-01-01 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

Invitations to Tender for Facility Management Services

Author : Cinzia Talamo
Publisher : Springer
ISBN 13 : 3030040097
Total Pages : 261 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Invitations to Tender for Facility Management Services by : Cinzia Talamo

Download or read book Invitations to Tender for Facility Management Services written by Cinzia Talamo and published by Springer. This book was released on 2018-12-17 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM) services. It presents a framework to support companies in preparing clear, comprehensive and effective ITTs, focusing on such key aspects as: organizational structures, tools and procedures for managing information, allocation of information responsibilities, procedures for services monitoring and control, quality policies, and risk management. It discusses and analyzes a range of basic terms and concepts, procedures, and international standards concerning the Tendering Process, as well as the contents of ITTs, which should represent the translation of information needs into requirements related to: the client’s goals, main categories of information to deal with, expected organization of information, modalities of reporting and control, and level of knowledge to be reached. A further major focus is on potential key innovation scenarios concerning current FM practice, such as Sustainable Procurement, Building Information Modeling (BIM), Big Data and Internet of Things (IoT) technologies, highlighting both the possible benefits and the possible risks and implications that could negatively affect the quality of FM service provision if not properly treated within the ITT. The book will be of interest to real estate owners, demand organizations and facility managers, enhancing their ability to prepare, interpret and/or critically analyze ITTs.

Manage IT!

Author : Theo Thiadens
Publisher : Springer Science & Business Media
ISBN 13 : 1402037104
Total Pages : 618 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Manage IT! by : Theo Thiadens

Download or read book Manage IT! written by Theo Thiadens and published by Springer Science & Business Media. This book was released on 2007-12-31 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discusses the IT management tasks and the objects involved. This book outlines traditional IT management; deals with controlling IT; and, tackles the financial, personnel, purchasing, legal and security aspects in IT. It explains the effects of striving for 'utility computing' and control of IT by means of 'IT portfolio management'.

Supply Chain Management and Transport Logistics

Author : John J Liu
Publisher : Routledge
ISBN 13 : 1136651276
Total Pages : 508 pages
Book Rating : 4.1/5 (366 download)

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Book Synopsis Supply Chain Management and Transport Logistics by : John J Liu

Download or read book Supply Chain Management and Transport Logistics written by John J Liu and published by Routledge. This book was released on 2011-09-08 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: The enterprise-focused framework of supply chain, which an overwhelming majority of books on supply chain management (SCM) have adopted, falls short in explaining recent developments in the real world, especially the so-called Wal-Mart model, in which a 'factory' is a virtual logistics network of multiple international manufacturing firms. The book fills the gap and examines supply chain and transport logistics. The book also includes the development of a unified methodological framework which underpins all the characteristics of the interrelationship between supply chain management and logistics. It covers many aspects of the important and innovative developments well. The book offers a unique coverage of integrated logistics of navigation, aviation and transportation. The book not only answers the urgent need for a book on supply chain management and transport logistics but also highlights the central role of supply chain logistics in the emerging fields of sustainable (green), humanitarian and maritime supply chains and the importantance of studying supply chain management together with transport logistics. It also explains the difference between supply chain logistics and manufacturing logistics. It is a useful reference for those in the industry as well as for those taking related courses.

Methods of IT Project Management

Author : Jeffrey L. Brewer
Publisher : Purdue University Press
ISBN 13 : 1612495524
Total Pages : 585 pages
Book Rating : 4.6/5 (124 download)

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Book Synopsis Methods of IT Project Management by : Jeffrey L. Brewer

Download or read book Methods of IT Project Management written by Jeffrey L. Brewer and published by Purdue University Press. This book was released on 2018-09-15 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: Methods of IT Project Management (Third Edition) is built around the latest version of the Project Management Body of Knowledge (PMBOK) and covers best practices unique to the IT field. It is designed for use in graduate, advanced undergraduate, and professional IT project management courses to prepare students for success in the IT field, and to prepare them to pass the Project Management Professional (PMP) certification exam given by the Project Management Institute (PMI), the world's leading certification in the field of project management. Unlike other project management texts, Methods of IT Project Management follows the IT project life cycle, from overview and initiation to execution, control, and closing. An enterprise-scale IT project (macro-case study) runs through the entire text. Each section presents mini-cases based on the larger case and focuses on new concepts presented in each section. Readers gain practical knowledge of IT project management workflows, at scale, while building technical knowledge and skills required to pass the PMP. Mini-case studies encourage deep retention, prompt rich in-class discussion, and challenge more advanced students and professionals alike. Unique skills covered can be put directly into practice. An appendix presents practice study questions and advice on preparing for and passing the PMP exam. The revised third edition includes expanded coverage of agile system development methodologies, leadership and negotiation skills, and process maturity models.

Principles of Supply Chain Management

Author : Richard E. Crandall
Publisher : CRC Press
ISBN 13 : 1482212056
Total Pages : 704 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Principles of Supply Chain Management by : Richard E. Crandall

Download or read book Principles of Supply Chain Management written by Richard E. Crandall and published by CRC Press. This book was released on 2014-12-11 with total page 704 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this popular textbook presents a balanced overview of the principles of supply chain management. Going beyond the usual supply chain text, Principles of Supply Chain Management not only details the individual components of the supply chain, but also illustrates how the pieces must come together. To show the logic behind why su

Introduction to Facility Management

Author : Hester van Sprang
Publisher : Routledge
ISBN 13 : 1000358682
Total Pages : 396 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Introduction to Facility Management by : Hester van Sprang

Download or read book Introduction to Facility Management written by Hester van Sprang and published by Routledge. This book was released on 2020-12-30 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Facility Management is a comprehensive introduction to the dynamic and diverse field of facility management (FM). It answers questions such as: What is facility management? What does a facility management professional do? How can we classify facility management products and services? How do you set up a facility management organisation? How do you manage service processes using a master dashboard? Reflecting on current events, the book defines new and exciting roles for facility management professionals. This first international edition of the bestselling Dutch Basisboek Facility Management describes global trends and developments and international FM-standards and practices. With contributions of thought leaders, such as Diane Levine, Jens Schlüter, Michiel Bakker, Elizabeth Nelson, Nicolas White and Susanne Balslev Nielson, Introduction to Facility Management is the first international book on facility management, which is supplemented and commented on by facility management teachers and practitioners; intriguingly and enthusiastically describes the full scope of the FM-profession; provides a theoretical framework and insight into FM-practice.

Information Technology Outsourcing

Author : Suzanne Rivard
Publisher : Routledge
ISBN 13 : 1317467922
Total Pages : 425 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Information Technology Outsourcing by : Suzanne Rivard

Download or read book Information Technology Outsourcing written by Suzanne Rivard and published by Routledge. This book was released on 2015-03-26 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.

IT Performance Management

Author : Peter Wiggers
Publisher : Routledge
ISBN 13 : 0750659262
Total Pages : 306 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis IT Performance Management by : Peter Wiggers

Download or read book IT Performance Management written by Peter Wiggers and published by Routledge. This book was released on 2004 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyday IT management decision making made easier.

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

Author : Gad Selig
Publisher : Van Haren
ISBN 13 : 9087537743
Total Pages : 327 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management by : Gad Selig

Download or read book Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management written by Gad Selig and published by Van Haren. This book was released on 2008-04-12 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

Service Agreements - A Management Guide

Author : itSMF International
Publisher : Van Haren
ISBN 13 : 9401801304
Total Pages : 101 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Agreements - A Management Guide by : itSMF International

Download or read book Service Agreements - A Management Guide written by itSMF International and published by Van Haren. This book was released on 2006-09-09 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

Computerworld

Author :
Publisher :
ISBN 13 :
Total Pages : 48 pages
Book Rating : 4./5 ( download)

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Book Synopsis Computerworld by :

Download or read book Computerworld written by and published by . This book was released on 2004-06-28 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.

Risk Management, 2 Volume Set

Author : Gerald Mars
Publisher : Routledge
ISBN 13 : 1000398099
Total Pages : 1194 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Risk Management, 2 Volume Set by : Gerald Mars

Download or read book Risk Management, 2 Volume Set written by Gerald Mars and published by Routledge. This book was released on 2021-03-01 with total page 1194 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 2000, Risk Management is a two volume set, comprised of the most significant and influential articles by the leading authorities in the studies of risk management. The volumes includes a full-length introduction from the editor, an internationally recognized expert, and provides an authoritative guide to the selection of essays chosen, and to the wider field itself. The collections of essays are both international and interdisciplinary in scope and provide an entry point for investigating the myriad of study within the discipline.

IT Outsourcing: Concepts, Methodologies, Tools, and Applications

Author : St.Amant, Kirk
Publisher : IGI Global
ISBN 13 : 1605667714
Total Pages : 2511 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis IT Outsourcing: Concepts, Methodologies, Tools, and Applications by : St.Amant, Kirk

Download or read book IT Outsourcing: Concepts, Methodologies, Tools, and Applications written by St.Amant, Kirk and published by IGI Global. This book was released on 2009-07-31 with total page 2511 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.