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Integrity Service
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Book Synopsis Integrity Service by : Ron Willingham
Download or read book Integrity Service written by Ron Willingham and published by Simon and Schuster. This book was released on 2005-10-03 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
Book Synopsis Integrity Selling for the 21st Century by : Ron Willingham
Download or read book Integrity Selling for the 21st Century written by Ron Willingham and published by Currency. This book was released on 2003-06-17 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron Willingham If you’ve tried manipulative, self-focused selling techniques that demean you and your customer, if you’ve ever wondered if selling could be more than just talking people into buying, then Integrity Selling for the 21st Century is the book for you. Its concept is simple: Only by getting to know your customers and their needs — and believing that you can meet those needs — will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap the rewards of high sales. Since the publication of Ron Willingham’s enormously successful first book, Integrity Selling, his sales program has been adopted by dozens of Fortune 500 companies, such as Johnson & Johnson and IBM, as well as the American Red Cross and the New York Times. In his new book, Integrity Selling for the 21st Century, Willingham explains how his selling system relates to today’s business climate — when the need for integrity is greater than ever before. Integrity Selling for the 21st Century teaches a process of self-evaluation to help you become a stellar salesperson in any business climate. Once you’ve established your own goals and personality traits, you’ll be able to evaluate them in your customers and adapt your styles to create a more trusting, productive relationship. Drawing upon Willingham’s years of experience and success stories from sales forces of the more than 2,000 companies that have adopted the Integrity Selling system, Ron Willingham has created a blueprint for achieving success in sales while staying true to your values.
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Book Synopsis With Honor and Integrity by : Máel Embser-Herbert
Download or read book With Honor and Integrity written by Máel Embser-Herbert and published by NYU Press. This book was released on 2022-11 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book shares the experiences of transgender military personnel, past and present. While a growing body of research demonstrates that a ban on open service harms the US military and that trans service members make invaluable contributions, here we turn to the experiences of the service members themselves, hearing from them in their own words"--
Book Synopsis Networking Security and Standards by : Weidong Kou
Download or read book Networking Security and Standards written by Weidong Kou and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security is the science and technology of secure communications and resource protection from security violation such as unauthorized access and modification. Putting proper security in place gives us many advantages. It lets us exchange confidential information and keep it confidential. We can be sure that a piece of information received has not been changed. Nobody can deny sending or receiving a piece of information. We can control which piece of information can be accessed, and by whom. We can know when a piece of information was accessed, and by whom. Networks and databases are guarded against unauthorized access. We have seen the rapid development of the Internet and also increasing security requirements in information networks, databases, systems, and other information resources. This comprehensive book responds to increasing security needs in the marketplace, and covers networking security and standards. There are three types of readers who are interested in security: non-technical readers, general technical readers who do not implement security, and technical readers who actually implement security. This book serves all three by providing a comprehensive explanation of fundamental issues of networking security, concept and principle of security standards, and a description of some emerging security technologies. The approach is to answer the following questions: 1. What are common security problems and how can we address them? 2. What are the algorithms, standards, and technologies that can solve common security problems? 3.
Book Synopsis Information Systems by : DIANE Publishing Company
Download or read book Information Systems written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1996 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: A review of computer security practices for automated information systems currently in development in the Federal Government in 1988. Charts and tables.
Book Synopsis Information Systems by : United States. General Accounting Office
Download or read book Information Systems written by United States. General Accounting Office and published by . This book was released on 1988 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Revenue Integrity Manager's Guidebook by : Rose T Dunn
Download or read book The Revenue Integrity Manager's Guidebook written by Rose T Dunn and published by . This book was released on 2018-04 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Information Assurance by : Joseph Boyce
Download or read book Information Assurance written by Joseph Boyce and published by Elsevier. This book was released on 2002-06-25 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by two INFOSEC experts, this book provides a systematic and practical approach for establishing, managing and operating a comprehensive Information Assurance program. It is designed to provide ISSO managers, security managers, and INFOSEC professionals with an understanding of the essential issues required to develop and apply a targeted information security posture to both public and private corporations and government run agencies.There is a growing concern among all corporations and within the security industry to come up with new approaches to measure an organization's information security risks and posture. Information Assurance explains and defines the theories and processes that will help a company protect its proprietary information including: * The need to assess the current level of risk.* The need to determine what can impact the risk.* The need to determine how risk can be reduced.The authors lay out a detailed strategy for defining information security, establishing IA goals, providing training for security awareness, and conducting airtight incident response to system compromise. Such topics as defense in depth, configuration management, IA legal issues, and the importance of establishing an IT baseline are covered in-depth from an organizational and managerial decision-making perspective. - Experience-based theory provided in a logical and comprehensive manner. - Management focused coverage includes establishing an IT security posture, implementing organizational awareness and training, and understanding the dynamics of new technologies. - Numerous real-world examples provide a baseline for assessment and comparison.
Book Synopsis The Inner Game of Selling by : Ron Willingham
Download or read book The Inner Game of Selling written by Ron Willingham and published by Simon and Schuster. This book was released on 2011-10-25 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Selling is 85% emotional and 15% logical. Forget everything you've been taught about selling -- forget the hardsell, forget negotiation strategies, forget those closing techniques. In The Inner Game of Selling, Ron Willingham debunks the familiar myths about "sales skills," showing that those tired methods are too shallow and manipulative to do anything but alienate potential customers and drain you of energy and dignity. Today's consumers are wise to the old-fashioned gimmicks, extremely informed about their options, and very particular about what they want. The old tricks simply do not work anymore. Willingham, author of Integrity Service and CEO of Integrity Systems, opens your eyes to a whole new truth about selling: Your ability to sell is more a question of who you are than of what you know. Accordingly, why you sell is far more important than how you sell. Salespeople perform according to their inner beliefs about themselves, about what it is possible for them to sell and earn, and about what they deserve to achieve. These beliefs set the boundaries of their self-image and ultimately determine their success or failure. Willingham has synthesized his decades of experience, field-tested research, and a career-long dedication to ethical and passionate salesmanship to arrive at the groundbreaking insight that you will sell at your highest level only when you achieve emotional and spiritual alignment. Your sense of your own self-worth combined with a belief in your product will inspire that crucial ingredient in potential customers: trust. The Inner Game of Selling shows you how to overcome self-limiting beliefs and move on to a new relationship with your customers and, more important, a new relationship with yourself. Your new inner strengths will truly benefit you and your customers in any sales situation. Willingham is at the leading edge of a values shift in sales culture, from product-focus to personal empowerment. The Inner Game of Selling establishes a groundbreaking new paradigm that will utterly transform the philosophy and practice of selling.
Book Synopsis Advanced Communications and Multimedia Security by : Borka Jerman-Blazic
Download or read book Advanced Communications and Multimedia Security written by Borka Jerman-Blazic and published by Springer. This book was released on 2013-03-19 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced Communications and Multimedia Security presents a state-of-the-art review of current perspectives as well as the latest developments in the area of communications and multimedia security. It examines requirements, issues and solutions pertinent to securing information networks, and identifies future security-related research challenges. A wide spectrum of topics is discussed, including: -Applied cryptography; -Biometry; -Communication systems security; -Applications security; Mobile security; -Distributed systems security; -Digital watermarking and digital signatures. This volume comprises the proceedings of the sixth Joint Working Conference on Communications and Multimedia Security (CMS'02), which was sponsored by the International Federation for Information Processing (IFIP) and held in September 2002 in Portoroz, Slovenia. It constitutes essential reading for information security specialists, researchers and professionals working in the area of computer science and communication systems.
Book Synopsis SSL and TLS: Theory and Practice, Second Edition by : Rolf Oppliger
Download or read book SSL and TLS: Theory and Practice, Second Edition written by Rolf Oppliger and published by Artech House. This book was released on 2016-03-31 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: This completely revised and expanded second edition of SSL and TLS: Theory and Practice provides an overview and a comprehensive discussion of the Secure Sockets Layer (SSL), Transport Layer Security (TLS), and Datagram TLS (DTLS) protocols that are omnipresent in today's e-commerce and e-business applications and respective security solutions. It provides complete details on the theory and practice of the protocols, offering readers a solid understanding of their design principles and modes of operation. Updates to this edition include coverage of the recent attacks against the protocols, newly specified extensions and firewall traversal, as well as recent developments related to public key certificates and respective infrastructures. This book targets software developers, security professionals, consultants, protocol designers, and chief security officers who will gain insight and perspective on the many details of the SSL, TLS, and DTLS protocols, such as cipher suites, certificate management, and alert messages. The book also comprehensively discusses the advantages and disadvantages of the protocols compared to other Internet security protocols and provides the details necessary to correctly implement the protocols while saving time on the security practitioner's side.
Book Synopsis Security Standards for Healthcare Information Systems by : François-André Allaërt
Download or read book Security Standards for Healthcare Information Systems written by François-André Allaërt and published by IOS Press. This book was released on 2002 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Title page -- Foreword -- Acknowledgement -- A Security Parable -- Contents -- 1. Law and Standards faced with Market Rules -- 2. Why we need Standardisation in Healthcare Security -- 3. Overview on Security Standards for Healthcare Information Systems -- 4. Draft Standard for High Level Security Policies for Healthcare Establishments -- 5. Draft Secure Medical Database Standard -- 6. Demonstration Results for the Standard ENV 12924 -- 7. Secure HL7 Transactions Using Internet Mail (Internet Draft) -- 8. Standard Guide for EDI (HL7)Communication Security -- 9. Standard Guide for Implementing HL7 Communication Security -- 10. IT Security Training in the Healthcare Environment -- 11. Conclusions -- List of MEDSEC Deliverables -- List of MEDSEC Participants and their Addresses -- Author Index
Book Synopsis Web Information Systems and Mining by : Fu Lee Wang
Download or read book Web Information Systems and Mining written by Fu Lee Wang and published by Springer Science & Business Media. This book was released on 2010-10-08 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the International Conference on Web Information Systems and Mining, WISM 2010, held in Sanya, China, on October 23-24, 2010. The 54 revised full papers presented in this volume were carefully reviewed and selected from 603 submissions. The papers are organized in topical sections on applications of web information systems, applications of web mining, distributed systems, e-government and e-commerce, geographic information systems, information security, intelligent networked systems, management information systems, mobile computing, web content mining, web information classification, web information retrieval, web services and e-learning, and XML and semi-structured data.
Book Synopsis Delay and Disruption Tolerant Networks by : Aloizio Pereira da Silva
Download or read book Delay and Disruption Tolerant Networks written by Aloizio Pereira da Silva and published by CRC Press. This book was released on 2018-09-04 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delay- and Disruption Tolerant Networks (DTNs) are networks subject to arbitrarily long-lived disruptions in connectivity and therefore cannot guarantee end-to-end connectivity at all times. Consequently DTNs called for novel core networking protocols since most existing Internet protocols rely on the network’s ability to maintain end-to-end communication between participating nodes. This book presents the fundamental principles that underline DTNs. It explains the state-of-the-art on DTNs, their architecture, protocols, and applications. It also explores DTN’s future technological trends and applications. Its main goal is to serve as a reference for researchers and practitioners.
Book Synopsis Security and Privacy in Ad-hoc and Sensor Networks by : Frank Stajano
Download or read book Security and Privacy in Ad-hoc and Sensor Networks written by Frank Stajano and published by Springer Science & Business Media. This book was released on 2007-06-22 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 4th European Workshop on Security and Privacy in Ad hoc and Sensor Networks, ESAS 2007, held in Cambridge, UK, in July 2007. The papers present original research on all aspects of security and privacy in wireless ad hoc and sensor networks and address current topics of network security, cryptography, and wireless networking communities.
Book Synopsis Building an Effective Security Program for Distributed Energy Resources and Systems by : Mariana Hentea
Download or read book Building an Effective Security Program for Distributed Energy Resources and Systems written by Mariana Hentea and published by John Wiley & Sons. This book was released on 2021-05-11 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building an Effective Security Program for Distributed Energy Resources and Systems Build a critical and effective security program for DERs Building an Effective Security Program for Distributed Energy Resources and Systems requires a unified approach to establishing a critical security program for DER systems and Smart Grid applications. The methodology provided integrates systems security engineering principles, techniques, standards, and best practices. This publication introduces engineers on the design, implementation, and maintenance of a security program for distributed energy resources (DERs), smart grid, and industrial control systems. It provides security professionals with understanding the specific requirements of industrial control systems and real-time constrained applications for power systems. This book: Describes the cybersecurity needs for DERs and power grid as critical infrastructure Introduces the information security principles to assess and manage the security and privacy risks of the emerging Smart Grid technologies Outlines the functions of the security program as well as the scope and differences between traditional IT system security requirements and those required for industrial control systems such as SCADA systems Offers a full array of resources— cybersecurity concepts, frameworks, and emerging trends Security Professionals and Engineers can use Building an Effective Security Program for Distributed Energy Resources and Systems as a reliable resource that is dedicated to the essential topic of security for distributed energy resources and power grids. They will find standards, guidelines, and recommendations from standards organizations, such as ISO, IEC, NIST, IEEE, ENISA, ISA, ISACA, and ISF, conveniently included for reference within chapters.
