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Integrating Service Level Agreements
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Book Synopsis Integrating Service Level Agreements by : John K. Lee
Download or read book Integrating Service Level Agreements written by John K. Lee and published by John Wiley & Sons. This book was released on 2002-10-02 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
Book Synopsis Integrating Service Level Agreements by : Lee
Download or read book Integrating Service Level Agreements written by Lee and published by . This book was released on 2002-10-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Service Level Agreements for Cloud Computing by : Philipp Wieder
Download or read book Service Level Agreements for Cloud Computing written by Philipp Wieder and published by Springer Science & Business Media. This book was released on 2011-11-06 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.
Book Synopsis Grids and Service-Oriented Architectures for Service Level Agreements by : Philipp Wieder
Download or read book Grids and Service-Oriented Architectures for Service Level Agreements written by Philipp Wieder and published by Springer Science & Business Media. This book was released on 2010-08-03 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Grids and service-oriented architectures have evolved to a common infrastructure for providing and consuming services in research and commercial environments, mechanisms are needed to agree on the objectives and the quality of such service provision. There is a clear trend to use electronic contracts between service consumers and one or more service providers, in order to achieve the necessary reliability and commitment from all parties. Service Level Agreements (SLAs) are the means to model and manage such contracts in a unified way. Grids and Service-Oriented Architectures for Service Level Agreements, the thirteenth volume of the CoreGRID series, contains current research and up-to date solutions from research and business communities presented at the IEEE Grid 2009 Workshop on Service Level Agreements in Grids, and the Service Level Agreements in Grids Dagstuhl Seminar 2009. The contributions in this volume cover Grid environments, but also generic models for SLA management that are applicable to service-oriented systems in general, like market-economic strategies, negotiation models, or monitoring infrastructures. Grids and Service-Oriented Architectures for Service Level Agreements is designed for a professional audience composed of researchers and practitioners within the Grid community industry, and is also suitable for advanced-level students in computer science.
Book Synopsis Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM by : Andrew Hiles, Hon FBCI, EIoSCM
Download or read book Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM written by Andrew Hiles, Hon FBCI, EIoSCM and published by Rothstein Publishing. This book was released on 2016-06-01 with total page 1005 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an ideal business climate, all your service level agreements would align perfectly with business goals. Your company’s vision, definitions, requirements, and performance measurement would be clear. But in today’s fast-paced, complex world of outsourcing, you could use some help to make that a reality. Look no further! In A Rothstein Publishing Collection: Service Level Agreements, four key books by Andrew Hiles combine to help you achieve effective agreements. Andrew Hiles draws on decades of experience to guide you in achieving service level agreements (SLAs) that are not simply legal documents, but are strategic business-centric tools that can lead to enduring, satisfying, and profitable relationships between customer and supplier. In this four-book package, you will receive a step-by-step guide to designing, negotiating, and implementing SLAs in your organization: Service Level Agreements: Winning a Competitive Edge for Support & Supply Services The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers These books include checklists, samples, statistics, and real-world case studies that will help you to: • Create clearly written SLAs that are unambiguous, comprehensive, and enforceable. • Balance service costs against quality for business advantage. • Provide the level of service that meets the expectations of customers and keeps them loyal. • Apply quality assurance techniques to the SLA to identify the right quality of service. • Prevent disputes between customers and suppliers. • Avoid catastrophic losses and day-to-day headaches.
Book Synopsis Computer Telephony Integration by : William A. Yarberry Jr.
Download or read book Computer Telephony Integration written by William A. Yarberry Jr. and published by CRC Press. This book was released on 2002-12-17 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies
Book Synopsis Integration of Practice-Oriented Knowledge Technology: Trends and Prospectives by : Madjid Fathi
Download or read book Integration of Practice-Oriented Knowledge Technology: Trends and Prospectives written by Madjid Fathi and published by Springer Science & Business Media. This book was released on 2012-12-14 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Scientific Network of Integrated Systems, Design and Technology (ISDT) is an initiative that has been established to respond industrial needs for integration of “Knowledge Technology" (KT) with multi- and inter-disciplinary applications. In particular the objective of ISDT is to incorporate multilateral engineering disciplines i.e. Composite-, Automotive-, Industrial- , Control- and Micro-Electronics Engineering, and derive knowledge for design and development of innovative product and services. In this context, the discourse of KT is established to address effective use of Knowledge Management, Semantic Technology, Information Systems and Software Engineering towards evolution of adaptive and intelligent systems for industrial applications. This carefully edited book presents the results of the latest ISDT meeting with special involvement of leading researchers and industries whose contributions are presented in the book chapters. This book consists of three main chapters namely: · Chapter 1: Applied Knowledge Management in Practice · Chapter 2: Semantic Technologies for Industrial Management and Process Controlling · Chapter 3: Knowledge Driven Approaches for Product Engineering Each article presents a unique in-progress research with respect to the target goal of improving our common understanding of KT integration and promoting further researches and cooperation in future.
Book Synopsis Microsoft SQL Server 2008 Integration Services by : Erik Veerman
Download or read book Microsoft SQL Server 2008 Integration Services written by Erik Veerman and published by John Wiley & Sons. This book was released on 2009-10-16 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authoritative guide to designing effective solutions for datacleansing, ETL, and file management with SQL Server 2008Integration Services SQL Server Integration Services (SSIS) is the leading tool inthe data warehouse industry, used for performing extraction,transformation, and load operations. After an overview of SSIS architecture, the authors walk you aseries of real-world problems and show various techniques forhandling them. Shows you how to design SSIS solutions for data cleansing, ETLand file management Demonstrates how to integrate data from a variety of datasources, Shows how to monitor SSIS performance, Demonstrates how to avoid common pitfalls involved with SSISdeployment Explains how to ensure performance of the deployed solution andeffectively handle unexpected system failures and outages The companion Web site provides sample code and databasescripts that readers can directly implement This book shows you how to design, build, deploy, and managesolutions to real-world problems that SSIS administrators anddevelopers face day-to-day.
Book Synopsis Integrated Management from E-Business Perspective by : Pradeep Kumar Ray
Download or read book Integrated Management from E-Business Perspective written by Pradeep Kumar Ray and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is being given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. There have been many books on the Internet based on e-commerce, Internet protocols, distributed components etc. However, none of these books address the problem of managing e business as a set of networked services. They do not link enterprise management with network and systems management. This book provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. The book is intended to familiarize practicing managers, engineers, and graduate level students with networked service management concepts, architectures and methodologies with reference to evolving standards. It should be useful in a number of disciplines, such as business management, information systems, computers and networking, and telecommunications. Appendix 2 is based on TeleManagement (TM) Forum's documents on TOM (GB921,GB910 and GB908). While this appendix has explained the basic management concept of an e-telco, TMForum now recommends the use of eTOM as explained in www.tmforum.com. An overview of eTOM is available in the report The TeleManagement Forum's enhanced Telecom Operations Map (eTOM) by Michael Kelly appearing in the Journal of Network and Systems Management in March 2003.
Book Synopsis Distributed Applications and Interoperable Systems by : Twittie Senivongse
Download or read book Distributed Applications and Interoperable Systems written by Twittie Senivongse and published by Springer Science & Business Media. This book was released on 2009-05-25 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 9th IFIP WG 6.1 International Conference on Distributed Applications and Interoperable Systems, DAIS 2009, held in Lisbon, Portugal, in June 2009. The DAIS conference was held as part of the federated event on Distributed Computing Techniques (DisCoTec), together with the 11th International Conference on Coordination Models and Languages (Coordination 2009) and the IFIP WG 6.1 International Conference on Formal Techniques for Distributed Systems (FMOODS/FORTE 2009). The 12 revised full papers presented were carefully reviewed and selected from 32 submissions. The papers address service orientation, quality of service and service contract, business processes, Web services, service components, algorithms and protocols supporting dependability, fault tolerance, data replication, group communication, adaptive and collaborative systems, context awareness, model-driven development, middleware for ubiquitous computing and sensor networks, ad hoc network protocols, peer-to-peer systems, and overlays. They are organized in topical sections peer-to-peer networks, adhoc networks, dependability, and infrastructure and services.
Book Synopsis Integrated Management of Systems, Services, Processes and People in IT by : Claudio Bartolini
Download or read book Integrated Management of Systems, Services, Processes and People in IT written by Claudio Bartolini and published by Springer. This book was released on 2009-10-21 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume of the Lecture Notes in Computer Science series contains all papers accepted for presentation at the 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management (DSOM 2009), which was held in Venice, Italy, during October 27-28, 2009. DSOM 2009 was the 20th event in a series of annual workshops. It followed in the footsteps of previous successful meetings, the most recent of which were held on Samos, Greece (DSOM 2008), San Jos ́ e, California, USA (DSOM 2007), Dublin, Ireland (DSOM 2006), Barcelona, Spain (DSOM 2005), and Davis, C- ifornia, USA (DSOM 2004). The goal of the DSOM workshops is to bring - gether researchersfromindustry andacademia workingin the areasofnetworks, systems, and service management, to discuss recent advances and foster future growth. In contrast to the larger management conferences, such as IM (Inter- tional Symposium on Integrated Network Management) and NOMS (Network OperationsandManagementSymposium),DSOMworkshopshaveasingle-track program in order to stimulate more intense interaction among participants.
Book Synopsis Encyclopedia of Software Engineering Three-Volume Set (Print) by : Phillip A. Laplante
Download or read book Encyclopedia of Software Engineering Three-Volume Set (Print) written by Phillip A. Laplante and published by CRC Press. This book was released on 2010-11-22 with total page 1872 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software engineering requires specialized knowledge of a broad spectrum of topics, including the construction of software and the platforms, applications, and environments in which the software operates as well as an understanding of the people who build and use the software. Offering an authoritative perspective, the two volumes of the Encyclopedia of Software Engineering cover the entire multidisciplinary scope of this important field. More than 200 expert contributors and reviewers from industry and academia across 21 countries provide easy-to-read entries that cover software requirements, design, construction, testing, maintenance, configuration management, quality control, and software engineering management tools and methods. Editor Phillip A. Laplante uses the most universally recognized definition of the areas of relevance to software engineering, the Software Engineering Body of Knowledge (SWEBOK®), as a template for organizing the material. Also available in an electronic format, this encyclopedia supplies software engineering students, IT professionals, researchers, managers, and scholars with unrivaled coverage of the topics that encompass this ever-changing field. Also Available Online This Taylor & Francis encyclopedia is also available through online subscription, offering a variety of extra benefits for researchers, students, and librarians, including: Citation tracking and alerts Active reference linking Saved searches and marked lists HTML and PDF format options Contact Taylor and Francis for more information or to inquire about subscription options and print/online combination packages. US: (Tel) 1.888.318.2367; (E-mail) [email protected] International: (Tel) +44 (0) 20 7017 6062; (E-mail) [email protected]
Download or read book Guide to e-Science written by Xiaoyu Yang and published by Springer Science & Business Media. This book was released on 2011-05-26 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidebook on e-science presents real-world examples of practices and applications, demonstrating how a range of computational technologies and tools can be employed to build essential infrastructures supporting next-generation scientific research. Each chapter provides introductory material on core concepts and principles, as well as descriptions and discussions of relevant e-science methodologies, architectures, tools, systems, services and frameworks. Features: includes contributions from an international selection of preeminent e-science experts and practitioners; discusses use of mainstream grid computing and peer-to-peer grid technology for “open” research and resource sharing in scientific research; presents varied methods for data management in data-intensive research; investigates issues of e-infrastructure interoperability, security, trust and privacy for collaborative research; examines workflow technology for the automation of scientific processes; describes applications of e-science.
Book Synopsis Implementing Service Level Objectives by : Alex Hidalgo
Download or read book Implementing Service Level Objectives written by Alex Hidalgo and published by O'Reilly Media. This book was released on 2020-08-05 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users
Book Synopsis New Trends in Databases and Information Systems by : Mirjana Ivanović
Download or read book New Trends in Databases and Information Systems written by Mirjana Ivanović and published by Springer. This book was released on 2016-08-13 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed short papers, workshops and Doctoral Consortium papers of the 20th East European Conference on Advances in Databases and Information Systems, ADBIS 2016, held in Prague, Czech Republic, in August 2016. The 11 short papers and one historical paper were carefully selected and reviewed from 85 submissions. The rest of papers was selected from reviewing processes of 2 workshops and Doctoral Consortium. The papers are organized in topical sections on ADBIS Short Papers, Third International Workshop on Big Data Applications and Principles (BigDap 2016), Second International Workshop on Data Centered Smart Applications (DCSA 2016) and ADBIS Doctoral Consortium.
Book Synopsis Integrated Network Management VIII by : Germán Goldszmidt
Download or read book Integrated Network Management VIII written by Germán Goldszmidt and published by Springer. This book was released on 2013-06-05 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to 1M 2003, the eighth in a series of the premier international technical conference in this field. As IT management has become mission critical to the economies of the developed world, our technical program has grown in relevance, strength and quality. Over the next few years, leading IT organizations will gradually move from identifying infrastructure problems to providing business services via automated, intelligent management systems. To be successful, these future management systems must provide global scalability, for instance, to support Grid computing and large numbers of pervasive devices. In Grid environments, organizations can pool desktops and servers, dynamically creating a virtual environment with huge processing power, and new management challenges. As the number, type, and criticality of devices connected to the Internet grows, new innovative solutions are required to address this unprecedented scale and management complexity. The growing penetration of technologies, such as WLANs, introduces new management challenges, particularly for performance and security. Management systems must also support the management of business processes and their supporting technology infrastructure as integrated entities. They will need to significantly reduce the amount of adventitious, bootless data thrown at consoles, delivering instead a cogent view of the system state, while leaving the handling of lower level events to self-managed, multifarious systems and devices. There is a new emphasis on "autonomic" computing, building systems that can perform routine tasks without administrator intervention and take prescient actions to rapidly recover from potential software or hardware failures.
