Insurance Customer Service Superstars

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Superstar Customer Service

Author : Rick Conlow
Publisher : Red Wheel/Weiser
ISBN 13 : 1601635184
Total Pages : 224 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Superstar Customer Service by : Rick Conlow

Download or read book Superstar Customer Service written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-11-25 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Are you having an even tougher time finding new customers for your product or service? Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you’ll ever have... but it has the potential to make you a Superstar! Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

How to Become a $uperstar $ales Professional

Author : Winnie Ary
Publisher : Cameo Publications
ISBN 13 : 0977465942
Total Pages : 122 pages
Book Rating : 4.9/5 (774 download)

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Book Synopsis How to Become a $uperstar $ales Professional by : Winnie Ary

Download or read book How to Become a $uperstar $ales Professional written by Winnie Ary and published by Cameo Publications. This book was released on 2006 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: In "How to Become a $uperstar $ales Professional," sales training expert Winnie Ary dispels the myth that good selling skills are a birthright rather than acquired skills. In her direct, right-to-the-point manner, she addresses many of the selling skills you must master in order to become a Superstar Sales Professional, while providing specific techniques and examples throughout each chapter.

Customer Service for Hospitality and Tourism

Author : Simon Hudson
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1908999349
Total Pages : 166 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis Customer Service for Hospitality and Tourism by : Simon Hudson

Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.

SuperStar Selling

Author : Paul McCord
Publisher : Morgan James Publishing
ISBN 13 : 1600373992
Total Pages : 273 pages
Book Rating : 4.6/5 (3 download)

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Book Synopsis SuperStar Selling by : Paul McCord

Download or read book SuperStar Selling written by Paul McCord and published by Morgan James Publishing. This book was released on 2008-03-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: McCord shows how to identify one's sales strengths and then find the products or services, the markets, the marketing methods, and the selling process thatwill highlight those selling strengths and minimize any weaknesses.

Superstar Leadership

Author : Rick Conlow
Publisher : Red Wheel/Weiser
ISBN 13 : 1601635281
Total Pages : 215 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Superstar Leadership by : Rick Conlow

Download or read book Superstar Leadership written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-04-22 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover and implement “the most important, proven leadership principles and ideas” in just thirty-one days with this step-by-step manual (Ken Hicks, CEO/Chairman, Footlocker, Inc.). It is the rare excellent boss who can achieve great results by earning their staff’s loyalty and inspiring exemplary performance. Now you can learn the secrets of these Superstar leaders—and become one of them. Superstar Leadership examines the key habits of the best and worst bosses, identifying nine key performance drivers that are proven to increase and sustain results. Do you want to earn more money for your company? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously decreasing turnover, improving innovation, and having fun? With evaluations and activities designed to help you hones your leadership skills, you can achieve all of this. Superstar Leadership will teach you: Why fifty percent of managers fail, and how to avoid being one of them Seven keys to employee motivation The high-performance formula that will catapult your career success The nine strategies of a Superstar leader How to create a high-performing team and exceed your goals And much more!

Customer Winback

Author : Jill Griffin
Publisher : John Wiley & Sons
ISBN 13 : 0787959448
Total Pages : 336 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Customer Winback by : Jill Griffin

Download or read book Customer Winback written by Jill Griffin and published by John Wiley & Sons. This book was released on 2002-02-28 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail or wholesale, this book offers proven strategies for recognizing which lost customers have the highest win-back value and implementing a sure-fire plan to recover them. It includes the techniques of hundreds of innovative companies who are already working to recapture lost customers and keep them loyal. In today's hyper-competitive marketplace, no customer retention program can be entirely foolproof, but with this guide gives you today's best methods for winning back those customers you simply can't afford to let go.

How to Be a Sales Superstar

Author : Mark Tewart
Publisher : John Wiley & Sons
ISBN 13 : 0470300965
Total Pages : 256 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis How to Be a Sales Superstar by : Mark Tewart

Download or read book How to Be a Sales Superstar written by Mark Tewart and published by John Wiley & Sons. This book was released on 2008-10-20 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Making the sale is tougher than. That's why sales professionals and business owners who want to be the best need more than just smooth talk to make it in the sales business. Selling is a job that requires an updated toolkit for real, lasting success. This practical guide teaches you all the specialized skills you need to be a sales superstar. You'll learn how to better understand prospects, master the skills to draw in new customers, and discover the secret to closing any deal.

Celebrity Service Superstars

Author : GEOFF. RAMM
Publisher :
ISBN 13 : 9781912300372
Total Pages : 224 pages
Book Rating : 4.3/5 (3 download)

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Book Synopsis Celebrity Service Superstars by : GEOFF. RAMM

Download or read book Celebrity Service Superstars written by GEOFF. RAMM and published by . This book was released on 2021-01-11 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Geoff Ramm has a passion for incredible customer service.In this book, heâs hand-picked THE most original, unique and quirky examples of creative customer experiences that are guaranteed to inspire you and your team to outperform, outmanoeuvre and stand head and shoulders above the competition.This is the book that your competitors wish they had, itâs your ticket to service superstardom and itâs going to reveal to you: The gap in your service that you never knew existed. Smart techniques to help you generate clever experiences of your own. Simple, cost-effective ideas and touches that will mean the world to your customers. Fun, fresh and exciting new perspectives that will inject your entire team with enthusiasm. Fantastic ideas and inspiring stories that will get you spectacular results. Why not join Geoff on this highly enjoyable, eye-opening and rewarding customer service journey around the world? Heâll introduce you to some of the amazing people heâs met who have discovered extraordinary ways to deliver world-class experiences, and heâll show you how you can use their strategies to make your own brand unforgettable, your business unmissable and your customers coming back for more.So, are you ready to become a true Celebrity Service Superstar?Great! Itâs time to get started on getting people talkingâ¦about you!âEntertaining and thought-provoking! Geoff Rammâs knowledge and insight will reshape the way you think about customer serviceâ â Heather McNamee, Area General Manager, Fraserâs Hospitality UK

Be a Recruiting Superstar

Author : Mary Christensen
Publisher : AMACOM
ISBN 13 : 0814410278
Total Pages : 226 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Be a Recruiting Superstar by : Mary Christensen

Download or read book Be a Recruiting Superstar written by Mary Christensen and published by AMACOM. This book was released on 2008-05-15 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Network marketing has turned millions of people into successful business owners. But to truly reach their earning potential, network marketers need to successfully grow their businesses by recruiting the right people. Network marketing superstar and recruitment expert Mary Christensen takes the guesswork out of successful recruiting, letting you in on her easy-to-use system for finding and training the right people to sell your product or services, and teaching them to do the same. In Be a Recruiting Superstar, you will learn how to: discover their own recruiting style identify people who will become a great part of their team do and say the right things to turn prospects into partners overcome objections with confidence attract people who never considered network marketing Filled with advice and inspiration, Be a Recruiting Superstar gives network marketers the know-how and confidence they need to grow their enterprise and become top earners.

Engaging Service

Author : Bryan Williams
Publisher : Lulu.com
ISBN 13 : 0578044889
Total Pages : 118 pages
Book Rating : 4.5/5 (78 download)

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Book Synopsis Engaging Service by : Bryan Williams

Download or read book Engaging Service written by Bryan Williams and published by Lulu.com. This book was released on 2009-06-03 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.

The Global Superstar

Author : Ben Green
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781519405944
Total Pages : 240 pages
Book Rating : 4.4/5 (59 download)

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Book Synopsis The Global Superstar by : Ben Green

Download or read book The Global Superstar written by Ben Green and published by Createspace Independent Publishing Platform. This book was released on 2016-03-02 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first half of the twenty-first century will be the most globally competitive in history. Will your students or children be prepared? Discover what skills they'll need and how to get them in The Global Superstar. Mediocrity won't cut it anymore. The global marketplace is putting an increasing demand on workers to be better prepared for employment. Meanwhile, there's a shortage of good-paying jobs, including jobs with lesser skill sets. Earning a living wage requires developing an edge over the competition-and that edge is becoming a global learner and preparing for the likely jobs of the future. Author Ben Green serves as your guide to what jobs will be popular and what skills are needed. He explains why a shift in education is needed and offers resources for parents, teachers, and future job seekers to find more information. Green's how-to manual is dedicated to preparing students for the increasingly competitive global marketplace. With this book, you will understand the characteristics, educational requirements, and experience necessary to compete with job seekers from around the world. So what are you waiting for? It's time to prepare your children to become the global superstars of a bold new tomorrow.

Customers for Life

Author : Carl Sewell
Publisher : Crown Currency
ISBN 13 : 0307567311
Total Pages : 241 pages
Book Rating : 4.3/5 (75 download)

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Book Synopsis Customers for Life by : Carl Sewell

Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

Sales Superstar

Author : Yogesh Pearlal
Publisher : Redoystor Books
ISBN 13 : 9780620765466
Total Pages : 162 pages
Book Rating : 4.7/5 (654 download)

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Book Synopsis Sales Superstar by : Yogesh Pearlal

Download or read book Sales Superstar written by Yogesh Pearlal and published by Redoystor Books. This book was released on 2016-04 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Superstar Sales

Author : Rick Conlow
Publisher : Red Wheel/Weiser
ISBN 13 : 1601635273
Total Pages : 224 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Superstar Sales by : Rick Conlow

Download or read book Superstar Sales written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-05-20 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to be more successful? Achieve record breaking sales? Make more money right now? Are you committed to learning more about your customers and improving your skills and approach to helping them? Salespeople are some of the least trusted professionals of any career. That’s an opportunity for you! By using this book as your guide, you can substantially differentiate yourself from your competition. This 31-day book teaches the skills and habits of sales stars in bite-sized chunks you can learn and apply today. It challenges conventional sales thinking and leads you to a path of greatness. Superstar Saleswill teach you: A five-step selling model that focuses on the customer’s needs but also helps you win An evaluation process to determine if you are among the best or the rest How to capture and keep more business in a challenging market How to deal with objections using the LEAD Model that lessens the stress for both you and your customers The 10 competencies of a superstar leader How to become a high-performing sales star and exceed your goals And much more!

Be a Sales Superstar

Author : Brian Tracy
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1605096946
Total Pages : 176 pages
Book Rating : 4.6/5 (5 download)

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Book Synopsis Be a Sales Superstar by : Brian Tracy

Download or read book Be a Sales Superstar written by Brian Tracy and published by Berrett-Koehler Publishers. This book was released on 2003-09-09 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brian Tracy shares the most important principles for sales success he has discovered in 30 years of training more than a half million sales professionals in 23 countries. Based on Tracy’s detailed discussions with top salespeople and his keen observation of their methods, as well as his own experiences as a record-breaking salesman, these guidelines address both the inner game of selling—the mental component—and the outer game of selling—the methods and techniques of actually making the sale. Concise and action-oriented, Be a Sales Superstar is a handbook for busy sales professionals, providing key ideas and techniques that will immediately increase your effectiveness and boost your results. Brian Tracy shows you how to: • Get more and better appointments, easier; • Build high rapport in the first few minutes; • Make better, more effective sales presentations • Close more sales faster than ever before Apply Tracy’s 21 great ways to be a superstar salesperson, and your success in selling will become unlimited.

Superstar Signs

Author : Chrissie Blaze
Publisher : John Hunt Publishing
ISBN 13 : 1789049210
Total Pages : 274 pages
Book Rating : 4.7/5 (89 download)

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Book Synopsis Superstar Signs by : Chrissie Blaze

Download or read book Superstar Signs written by Chrissie Blaze and published by John Hunt Publishing. This book was released on 2008-10-31 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: In our modern culture, everyone is fascinated by the lives of celebrities and they have become our modern day heroes. In this astrological guide to the Sun Signs, brief bios of these modern celebrities as well as heroes of the past, are used to illustrate the different qualities of the Sun Signs, Aries through Pisces. The aim of this book is as a fascinating guide to understanding more about the role of the Sun Signs.

Be a Direct Selling Superstar

Author : Mary Christensen
Publisher : AMACOM
ISBN 13 : 0814432085
Total Pages : 227 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Be a Direct Selling Superstar by : Mary Christensen

Download or read book Be a Direct Selling Superstar written by Mary Christensen and published by AMACOM. This book was released on 2013-03-27 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a leader in the booming industry of direct sales, Mary Christensen knows something about the opportunities of launching a direct selling business. Her newest book, Be a Direct Selling Superstar, is an all-encompassing guide to building, leading, and managing a direct sales organization, a book that can help anyone else generate new source of income and turn a major profit. Gain an advantage over the estimated 15.6 million people involved in direct selling in the US (over 100 million worldwide) and achieve long-term success in direct selling with this how-to on goal setting, effective marketing, persuasive communication, networking, influencing, work-life balance, time management, and financial planning.With a clear, strategic understanding of the benefits of direct sales--including low start-up costs, strong earning potential, and a flexible work schedule--Christensen leverages her personal experience to help you become a superstar at direct selling. You’ll be equipped to enter the lucrative arena of enterprise building and, ultimately, create and lead a team that will help you achieve your financial dreams.