Incorporation of Bedside Report to Improve Handoff

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Book Rating : 4.:/5 (135 download)

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Book Synopsis Incorporation of Bedside Report to Improve Handoff by : Saly J. Punnen

Download or read book Incorporation of Bedside Report to Improve Handoff written by Saly J. Punnen and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: As of 2006, the Joint Commission has made standardization of report one of its top National Patient Safety Goals, due to its role in patient wellbeing. Research over the last two decades has indicated that the way medical professionals give and receive handoff communication still needs improvement and continues to be a leading cause of medical miscommunication and errors. Sources of error include misidentification of the patient, mistaken medication administration, and lack of proper patient education. Improving report will increase staff preparedness in dealing with the complexities of care and the challenges of complicated diagnosis. Incorporation of bedside report into handoff communication has been found to improve ownership and accountability amongst nurses, improve the nurse/patient relationship and increase patient safety. Implementation will take place beginning on one unit in a busy regional medical center with plans for wide spread hospital application at a later date. Implementing standardized SBAR forms to act as a template during bedside report and allowing the patient to become an active participant and decision maker in care will increase both staff and patient accountability in terms of health. Gaining the support of administration and education of staff through a 4 week training process will be critical in incorporating bedside report safely into practice. Building staff confidence on their abilities to do bedside report will improve compliance. Evaluation will take place after a 6-week implementation phase through detailed comparison of before and after surveys, questionnaires, and interviews from the perspective of nursing staff as well as patients. This new form of report allows for better communication, respect and dignity, information sharing, participation and collaboration between nursing staff and patients.

Implementation of Bedside Shift Report in the Medical Surgical Unit

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ISBN 13 :
Total Pages : 32 pages
Book Rating : 4.:/5 (19 download)

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Book Synopsis Implementation of Bedside Shift Report in the Medical Surgical Unit by : Perla Alday

Download or read book Implementation of Bedside Shift Report in the Medical Surgical Unit written by Perla Alday and published by . This book was released on 2015 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change of shift report is a critical time when nurses transfer information about the patient. Failure to communicate efficiently can cause medical errors. A typical nurse-to-nurse report does not allow the visualization of the patient or patient/family concerns to be addressed. This can cause vital information to be missed, therefore placing the patient at risk. In order to provide safe patient care, the adequate transfer of information needs to be provided. To decrease the frequency of medical errors, the implementation of a standardized communication tool is required. The use of bedside shift report is essential to nursing practice. Bedside repot is a method of nurse to nurse handoff communication performed at the patient's bedside. Nurses are able to assess the patient in person while obtaining vital information. A nurse's accountability can be higher while including the patient in their plan of care and patient satisfaction improved. Any issues and concerns can be addressed at the moment, increasing patient safety. As concerns arise with the traditional method of nursing handoff tool, the need for bedside shift report is needed to increase patient safety, therefore decreasing the number of medical errors and sentinel events. Bedside shift report is implemented to a medical surgical unit with the main goal of increasing patient safety using an improved method of nurse-to-nurse handoff communication. This paper will describe the problem, solution to the process of the issue, implementation plan, evaluation, and dissemination plan. It will also describe studies before and after the implementation with nurse and patient's perception of the process. Results from the review of studies shown reveal how other clinical settings have benefited from bedside shift report, improving patient's safety.

Improve Communication and Promote Patient Safety During Bedside Shift Report (BSSR)

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ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Improve Communication and Promote Patient Safety During Bedside Shift Report (BSSR) by : Christa Shine

Download or read book Improve Communication and Promote Patient Safety During Bedside Shift Report (BSSR) written by Christa Shine and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A requirement for bedside shift report is effective communication. Improving handoff report between nurses in a clinical environment that will promote patient and family center care. Poor communication will lead to medical errors, negative effect on patient safety and outcomes. Bedside shift report is the exchange of responsibility of patient care from one nurse to another. The exchange of information typically occurs in the present of the patient. Many times, report between nurses happens at the nurses' station, hallway, or break area, away from the patient. The purpose of this quality improvement project is to improve communication and to promote patient safety during bedside shift report on the medical-surgical unit in 3 months. Reestablishing the microsystem current standard of practice on the first-floor inpatient unit. A 34-bed unit divided into three units. Having a daily huddle with the nurses about the use of the SBAR communication tool, with a laminated card that will be handed out to each nurse to keep during change of shift report. There is a survey sent to patients at the end of their hospital stay: At the change of shift how often did the off-going nurse and on-coming nurse discussed your plan of care at the bedside? The first floor HCAPHS scores for Q1-20 52.4%, Q2-20 52.3%, Q3-20 56.4%, and Q4-20 72.3%. Reestablishing the current standard will have a positive impact on patient satisfaction scores, nurse satisfaction and patient safety.

Bedside Shift Report

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Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)

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Book Synopsis Bedside Shift Report by : Kimberly K. Gormley

Download or read book Bedside Shift Report written by Kimberly K. Gormley and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change-of-shift report is the time when responsibility and accountability of the patient is transferred from one nurse to another. The communication that ensues during this process is linked to both patient safety and continuity of care. This type of reporting method allows patients to participate in their plan of care, reduce errors from oversight and to allow visualization of the patient's condition at change of shift. Shift change was included in The Joint Commission's 2009 National Patient Safety Goals, which requires that shift hand off must include up-to-date information about the care, treatment, current condition and recent or anticipated changes in the patient. Bedside reporting addresses The Joint Commission's goal 13, a safety strategy that encourages a patient's active involvement in care. A review of literature of both staff and patient's perceptions of bedside hand off describes studies using qualitative, anecdotal and/or indirect measurement along with quantitative and direct measurement. Statistical implications show that bedshand offdoff is most effective when completed consistently.

Standardizing the Bedside Shift Report: Improving Communications and Promoting Patient Safety

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ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (126 download)

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Book Synopsis Standardizing the Bedside Shift Report: Improving Communications and Promoting Patient Safety by : Chona C. Alforque

Download or read book Standardizing the Bedside Shift Report: Improving Communications and Promoting Patient Safety written by Chona C. Alforque and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: PROBLEM: Nursing shift reports are integral to nursing as they allow for the transfer of critical information and responsibility of patient care from one nurse to another. Ineffective communication during shift-to-shift reports can contribute to gaps in patient care and breaches in patient safety, including medication errors, falls, and sentinel events. The greatest risk of communication breakdown is during transitions in care. CONTEXT: St. Louise Regional Hospital, a small community hospital, consisting of an eight-bed medical-surgical intensive care unit lacked structure in how handoff should occur and had variances in shift handoffs. Observation of the shift handoff at the nurses' station revealed many communication gaps that have shown negative impacts on patient safety and outcomes. The improvement project described in this paper focused on evidence-based practices that support the benefits of bedside shift and implementations of standardized handoff tools. INTERVENTION: Intervention included an education in-service for unit managers, educational coordinators, and staff nurses to emphasize the important benefits of bedside shift report. MEASURES: The three components for evaluating improvement include outcome, process, and balancing measures to determine whether the improvement project has had the desired impact. The outcome measure expected to yield the following: direct observation of nurses during bedside report to calculate how often is being done, monitor for decrease in overtime due to more efficient shift-to-shift bedside reports, and a review of risk management reports observing for effect on the number and severity of medication errors. RESULTS: The outcome measure is to increase the nurses' compliance with bedside shift report in the intensive care unit to at least 80% within six months of implementation. CONCLUSION: With the proposed change, bedside shift report will addresses all the safety hazards by reducing adverse events, such as medical errors, patient falls at shift change, and sentinel events. Bedside shift report improves patient safety, enhances the quality of care, improves patient and nurse satisfaction, decrease unnecessary healthcare expenditure, and saves time.

Using Bedside Hand Off Nurse Shift Report to Improve Staff Communication and Patient Safety

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ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)

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Book Synopsis Using Bedside Hand Off Nurse Shift Report to Improve Staff Communication and Patient Safety by : Kim Mills

Download or read book Using Bedside Hand Off Nurse Shift Report to Improve Staff Communication and Patient Safety written by Kim Mills and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication failures are a leading cause of sentinel events in the United States. In the 24 hour work context of the acute care hospital, accurate and effective nurse shift report is essential to the continuity of safe patient care, where the patient care extends beyond a single nurse or nursing team. Current traditional nurse shift report consists of verbal or taped report relaying information to the entire oncoming shift, regardless of patient group assignment. This type of report is often lengthy, lacks standardization and does not provide opportunities to ask questions or seek clarifications, leaving staff feeling poorly prepared to assume responsibility for care of the patient. A review of literature was conducted with several themes emerging that indicated the value of bedside hand off report in improving staff communication and patient safety.

Significance of Bedside Reporting on Patient Safety and Staff Satisfaction

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ISBN 13 :
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Book Rating : 4.:/5 (135 download)

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Book Synopsis Significance of Bedside Reporting on Patient Safety and Staff Satisfaction by : Caitlin Garmon

Download or read book Significance of Bedside Reporting on Patient Safety and Staff Satisfaction written by Caitlin Garmon and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ineffective communication at change of shift can put the safety of patients at risk. The purpose of this study is to show bedside shift report increases patient safety as well as staff satisfaction. This study found bedside report lead to less falls and medication errors. Communication breakdowns are the cause of a significant number of sentinel events. Staff was satisfied with shorter report times and improved communication between shifts. Nurses were better prepared and were able to better assess patient needs after implementation of bedside shift report. Nurses were held more accountable and patients became more involved in their care. This new process gave the oncoming nurse the opportunity to visualize the patient and ask questions. Finding of this report confirmed how important having a standardized report system is in reducing errors. Accurate and consistent communication was improved after the implementation of bedside reporting. Effective communication at shift change is a fundamental component of nursing and the culture of safety. This study was conducted within a large hospital on medical and surgical units. A survey was obtained before the implementation of bedside report and several times over the first year post. Along with the use of surveys visual observations were done as well as in person interviews. Results of this study show that bedside report increased nurse's satisfaction, helped in the prioritization of patients which increased work flow, and decreased the amount of time for handoff.

Switch to Shift Report at the Bedside

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ISBN 13 :
Total Pages : 36 pages
Book Rating : 4.:/5 (832 download)

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Book Synopsis Switch to Shift Report at the Bedside by : Eileen Mahoney

Download or read book Switch to Shift Report at the Bedside written by Eileen Mahoney and published by . This book was released on 2013 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research has been performed to show that bedside nursing increases patient care by allowing better communication between nurses at change of shift. Bedside handoff is more beneficial for patients and nurses rather than the current practice happening in hospitals. Through a literature review of articles it has been determined that there is no standard for nursing shift handoffs. The Joint Commission has made a patient safety goal and proposed that there be a standardized handoff communication in hospitals. Performing shift change at the bedside with a standard template to be used at the change can be the new standard and will increase patient care and help nurses feel more empowered with the communication received and given. The results showed that the information being reported previously to bedside shift change was often poor, and that much of the information was easily accessed in the chart and did not need to be part of report. They also found that the inefficiencies in communication is a factor associated with sentinel events. Making the switch to bedside shift reporting and making it the standard in hospitals around the world can make a safer, smarter tomorrow. This project will outline the problem of the current shift change process, how to implement the change, the theory that goes into the change, how to evaluate the implementation, and how dissemination can be done. There is a literature review, an appendix and a complete reference list that are all included.

Significance of Bedside Shift Reporting in an Acute Care Setting with an Emphasis on Patient Satisfaction

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ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)

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Book Synopsis Significance of Bedside Shift Reporting in an Acute Care Setting with an Emphasis on Patient Satisfaction by : Rosamond Hancock

Download or read book Significance of Bedside Shift Reporting in an Acute Care Setting with an Emphasis on Patient Satisfaction written by Rosamond Hancock and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective nursing hand-of is an essential part of nursing care delivery. In an acute care setting the quality and effectiveness of shift report is crucial to the accurate and effective delivery of patient care. Shift report that is done at the bedside improves patient satisfaction by improving the quality of nursing care, focusing on a patient centered care delivery system, and improving nursing satisfaction. This paper will define bedside shift reporting as the preferred and most effective method of nursing hand-off. A review of literature provided confirms that nursing hand-off done at the bedside improves patient and nursing satisfaction and is considered the best practice for nurses in an acute care setting. A detailed review and explanation of two nursing studies done on acute care hospital units indicated that bedside reporting is beneficial to nurses and patients because it improves the quality of nursing hand-off and increase patient and nursing satisfaction. This paper will discuss bedside reporting in relation to Hildegtard E. Peplau's Theory of Interpersonal Relationships and the importance of therapeutic nurse to patient relationships. In addition, provide a detailed method of implementation, evaluation, and dissemination of bedside report in an acute care setting. Provided are resources including PowerPoint sides, handouts, and questionnaire to aid and identify the key personal involved in the implementation, evaluation, and dissemination of standardized bedside reporting on an acute care unit.

Constructing the Written Evidence Based

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ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)

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Book Synopsis Constructing the Written Evidence Based by : Sharlisa Raley

Download or read book Constructing the Written Evidence Based written by Sharlisa Raley and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditionally, nurses have given report in various ways and in many places. Nurses' stations, hallways and break rooms are common areas nurses have used to do shift hand-off. It can cause poor and ineffective communication among health care providers. Many medical errors and sentinel events are due to inaccuracies or miscommunication. Initiating bedside shift to- shift handoff can enhance communication between patient and nurses. Research results show that improved communication can improve patient outcomes (Abraham, Nguyen, Almoosa, Patel, and Patel, 2011). By moving shift report to the bedside, the patient can be a part of the discussion and decision-making process. The patient can correct any inaccurate information, ask questions and clarify miscommunication during the bedside shift-to-shift handoff. Enhanced communication between patient and health care provider can decease patient anxiety level and increase the patient's perception of quality of care received in a healthcare environment.

Implementation of Nursing Bedside Reporting

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Book Synopsis Implementation of Nursing Bedside Reporting by : Maricela Ortiz

Download or read book Implementation of Nursing Bedside Reporting written by Maricela Ortiz and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nursing reporting is an event that takes place multiple times a day on any acute care facility. Surveys and studies have shown that there is little nurse satisfaction with current methods of nurse reporting while patients have been excluded from the process all together (Sherman, Sand- Jecklin, and Johnson, 2013). It has also been reported that important patient information may be left out at times during handoff; affecting nurse communication and patient care (Sherman and others, 2013). There is also little to no patient participation during current commonly used reporting methods. The implementation of bedside reporting has been documented in previous research studies as beneficial to nurse and patient satisfaction (Sherman and others, 2013). It has the ability to improve nurse communication and include patient participation during handoff of care. Nurse's report feeling more informed about their patients while patients achieve a sense of relief and understanding about their plan of care when using bedside reporting (Sherman and others, 2013). The implementation of bedside reporting on a 24 bed inpatient unit concluded of a well-established plan which incorporated stakeholder education and preparation, guidelines, and pre and post patient and nurse surveys. Approval for the change in process was received from appropriate parties and the proposed change was introduced to all stakeholders. Meetings, guidelines, and educational material were made available to all nurses and stakeholders in conjunction with a support team to help encourage a seamless transition. To evaluate progress, affects, and issues with the new implementation, a nurse questionnaire was developed to assess feelings about the current method of reporting and the method of bedside reporting. To monitor the progress of bedside reporting, a questionnaire was developed to assess the impact on patient satisfaction. In conclusion, nurse reporting at the bedside has a positive impact on nurse communication and accountability. It also encourages patient participation in care, while becoming more informed and involved with their care.

Qualitative Interviewing

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Publisher : SAGE
ISBN 13 : 9780761920755
Total Pages : 306 pages
Book Rating : 4.9/5 (27 download)

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Book Synopsis Qualitative Interviewing by : Herbert J. Rubin

Download or read book Qualitative Interviewing written by Herbert J. Rubin and published by SAGE. This book was released on 2005 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2nd edition of this work has been completely rewritten to add new examples & to better integrate the presentation of topics. Readers will see how the choice of topic influences question wording & how the questions asked influence the analysis.

Resident Duty Hours

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Publisher : National Academies Press
ISBN 13 : 0309131529
Total Pages : 427 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Resident Duty Hours by : Institute of Medicine

Download or read book Resident Duty Hours written by Institute of Medicine and published by National Academies Press. This book was released on 2009-04-27 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical residents in hospitals are often required to be on duty for long hours. In 2003 the organization overseeing graduate medical education adopted common program requirements to restrict resident workweeks, including limits to an average of 80 hours over 4 weeks and the longest consecutive period of work to 30 hours in order to protect patients and residents from unsafe conditions resulting from excessive fatigue. Resident Duty Hours provides a timely examination of how those requirements were implemented and their impact on safety, education, and the training institutions. An in-depth review of the evidence on sleep and human performance indicated a need to increase opportunities for sleep during residency training to prevent acute and chronic sleep deprivation and minimize the risk of fatigue-related errors. In addition to recommending opportunities for on-duty sleep during long duty periods and breaks for sleep of appropriate lengths between work periods, the committee also recommends enhancements of supervision, appropriate workload, and changes in the work environment to improve conditions for safety and learning. All residents, medical educators, those involved with academic training institutions, specialty societies, professional groups, and consumer/patient safety organizations will find this book useful to advocate for an improved culture of safety.

Improving Nurse-to-nurse Hand-off Communication at the Bedside Using SBAR

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Book Rating : 4.:/5 (135 download)

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Book Synopsis Improving Nurse-to-nurse Hand-off Communication at the Bedside Using SBAR by : Marie-Elena Barry

Download or read book Improving Nurse-to-nurse Hand-off Communication at the Bedside Using SBAR written by Marie-Elena Barry and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Accurate communication during a patient transfer is essential to ensure safe and quality patient care; however studies have shown that over two-thirds of all adverse patient events including patient death are related to communication errors. Miscommunication between health care providers during hand-off communication, nurse shift change, or during an interdepartmental transfer presents a risk for sentinel events such as preventable patient falls. Performing nursing hand-off while using a standardized tool at the bedside has been identified as an important strategy to improve patient care, involve the patient in care, and to decrease miscommunication during nursing shift changes. An acute stroke rehabilitation unit implemented an evidence-based practice (EBP) project to; 1). Improve provider knowledge of bedside reporting using a standardized clinical hand-off tool: Situation-Background-Assessment-Recommendation (SBAR) and, 2). Determine if patient falls in an acute rehabilitation stroke unit will decrease after implementation of standardized bedside reporting. SBAR is a standardized communication tool that provides a framework for consistent communication and has been shown in multiple studies to effectively communicate patient information and reduce adverse patient events such as preventable falls. Through top down leadership changes, the SBAR communication tool was chosen and became the standard of care on the stroke unit." -- Abstract.

Bedside Handoff

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ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)

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Book Synopsis Bedside Handoff by : Regina Martinez

Download or read book Bedside Handoff written by Regina Martinez and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitalized adult patients typically receive care from a number of nurses prior to being discharged from the hospital. Patient care and professional nursing responsibility is transferred from one nurse going off duty to another nurse who will be assuming care of the patient. This transfer of care or care handoff process occurs in a variety of settings, including hospital hallways, hospital rooms, nurses stations, hospital offices and conference rooms. Although there is no standardized process or place in which this transfer of care occurs, recent studies indicate patient involvement in the process can not only improve patient safety but also enhance patient and nurse satisfaction. Nurse-to-nurse care handoff that occurs at the patient's bedside includes the patient in the plan of care for the shift, allows for clarification of information for all parties, improves safety, as two nurses at the patient's bedside observe the patient, and contributes to increased accountability and satisfaction among nursing staff. Implementation of bedside care handoff may present challenges; however, the outcomes of bedside care handoff have shown to be improved for both the patient and the nursing staff.

Importance of Implementing Bedside Shift Rounding in Facilities

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Book Rating : 4.:/5 (135 download)

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Book Synopsis Importance of Implementing Bedside Shift Rounding in Facilities by : Kristiana Blankenship

Download or read book Importance of Implementing Bedside Shift Rounding in Facilities written by Kristiana Blankenship and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The acuity and complexity of inpatients' conditions have increased, therefore, effective communication among caregivers is of utmost importance in order to meet patient safety goals. A key aspect of communication among nurses is during their handoff or shift change report. By providing accurate patient information during their shift change report, nurses can prevent adverse events from happening to their patients. Information can be lost with traditional shift reports that are recorded or given at the nurses' station that provide for many distractions. There may also be problems with the patient that was not provided in the shift report such as infiltrated IV sites, missed medication, and a change in the patients' condition. Therefore, a solution needs to be made in order to correct the inaccuracies with traditional reports. The Joint Commission have also identified the need to improve effective communication among caregivers. The Joint Commission has implemented National Patient Safety Goals (NPSG) that discuss issues such as effective communication, handoffs, and encouraging patients to be involved in their own health care. Facilities have had to look at their current communication and handoff procedures in order to meet all of the Joint Commission guidelines. Does implementing bedside shift rounding improve patient satisfaction, patient safety, nurse satisfaction, and nurse accountability compared with traditional oral shift change reports given at the nurses' station? This PICO question and provided literature and evidence based practice is the basis for stressing the importance of implementing bedside shift rounding in facilities. This paper will discuss the importance of implementing bedside shift rounding in facilities, theory and literature supporting bedside shift rounding, the implementation, dissemination, and evaluation of the plan, and getting approval for the proposed plan. The key stakeholders will also be addressed and the importance of communication between the implementation team and the stakeholders.

Effective Communication in Clinical Handover

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Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 311037904X
Total Pages : 368 pages
Book Rating : 4.1/5 (13 download)

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Book Synopsis Effective Communication in Clinical Handover by : Suzanne Eggins

Download or read book Effective Communication in Clinical Handover written by Suzanne Eggins and published by Walter de Gruyter GmbH & Co KG. This book was released on 2016-03-21 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on detailed multi-disciplinary analyses of more than 800 recorded handover interactions, audits of written handover documentation, interviews and survey responses, the contributing authors identify features of effective and ineffective clinical handovers in diverse hospital contexts. The authors then translate their descriptive findings into practical protocols, communication strategies and checklists that clinicians, managers and policy makers can apply to improve the safety and quality of clinical handovers. All the contributors are affiliated with the International Research Centre for Communication in Healthcare (IRCCH), an international multidisciplinary organisation of over 90 healthcare professionals from more than 17 countries committed to improving improving communication in healthcare systems around the world. 'The authors have created a new and tightly woven systems safety net that will, if implemented, significantly reduce the occurrence of errors resulting from cumulative communication failures.' -H. Esterbrook Longmaid III, MD, FACR, President of Medical Staff, Beth Israel Deaconess-Milton Hospital, Milton, MA USA 'Uncommonly valuable for the rigorous, original communication research it reports and for the careful translation of the research findings into practical strategies that actually improve clinical handovers in the real world of practice.' -Professor Suzanne Kurtz, Washington State University 'This clear, plain English book is an outstanding resource for the training of all involved in healthcare.' -Elizabeth Trickett, (Former) Director of Safety and Quality, ACT Health, Australia