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Improving Employee Engagement Scores Through Method Implementation
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Book Synopsis 12: The Elements of Great Managing by : Gallup
Download or read book 12: The Elements of Great Managing written by Gallup and published by Simon and Schuster. This book was released on 2014-12-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.
Book Synopsis Enhancing Employee Engagement by : J. Lee Whittington
Download or read book Enhancing Employee Engagement written by J. Lee Whittington and published by Springer. This book was released on 2017-07-26 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an evidence-based approach to understanding declining levels of employee engagement, offering a set of practices that individuals and organizations can adopt in order to improve productivity and organizational performance. It introduces a model outlining how the experience of meaningful work impacts engagement and other organizational attitudes and behaviors. It recognizes the antecedents and consequences of such behavior, recognizing that they must be considered as components of an organizational system rather than in isolation. It will be useful for scholars and practitioners in identifying and remedying the endemic trend of disconnected workers and their negative impact on organizational goals.
Book Synopsis Advanced Introduction to Employee Engagement by : Saks, Alan M.
Download or read book Advanced Introduction to Employee Engagement written by Saks, Alan M. and published by Edward Elgar Publishing. This book was released on 2021-08-27 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Advanced Introduction provides a cutting edge review of employee engagement, illustrating the theories and key instruments for research that underpin the field and its antecedents and consequences. It translates the science into practice by offering recommendations on how to build an engaged workforce and how to socialize and engage newcomers.
Book Synopsis Process Implementation Through 5S by : Drew Willis
Download or read book Process Implementation Through 5S written by Drew Willis and published by CRC Press. This book was released on 2017-07-27 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Implementation Through 5S: Laying the Foundation for Lean explains how to implement standardized work and visual controls through Plan Do Check Adjust (PDCA). The author uses PDCA to outline the book and explains how 5S (Sort, Straighten, Shine, Standardize, and Sustain) and Standardization are not only foundational parts of the PDCA for yo
Book Synopsis ECIC2011-Proceedings of the 3rd European Conference on on Intellectual Capital by : Geoff Turner
Download or read book ECIC2011-Proceedings of the 3rd European Conference on on Intellectual Capital written by Geoff Turner and published by Academic Conferences Limited. This book was released on 2011-04-18 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of presenters at the 3rd European Conference on Intellectual Capital (ECIC 2011). The Conference is hosted this year by the University of Nicosia in Cyprus. The Conference Chair is Geoff Turner from the University of Nicosia and the Programme Chair is Clemente Minonne from the School of Management and Law, Zurich University of Applied Sciences, Winterthur, Switzerland. The opening keynote address is given by John Girard from Minot State University in the USA. John will address the question Social Knowledge: Are we ready for the future? The second day of the conference will be opened by Ludo Pyis from AREOPA in Belgium who will consider Intellectual Capital Accounting: how to measure the unmeasurable. We also look forward to a Knowledge Cafe on the topic of What intellectual capital ideas and developments do you expect to live and see? facilitated by Helen Paige from The Paige Group, South Australia.
Download or read book Client Centricity written by Jan U. Hagen and published by Murmann Publishers GmbH. This book was released on 2015-06-11 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.
Book Synopsis Mastering the Art of Training Trainers by : Aditya Pratap Bhuyan
Download or read book Mastering the Art of Training Trainers written by Aditya Pratap Bhuyan and published by Aditya Pratap Bhuyan. This book was released on 2024-07-30 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's fast-paced and ever-evolving world, the role of a trainer has become more critical than ever. "Mastering the Art of Training Trainers: A Comprehensive Guide" serves as an essential resource for anyone looking to excel in the field of training and development. This book delves deep into the principles, methods, and strategies required to effectively train and empower others, ensuring that knowledge and skills are transferred seamlessly and impactfully. This comprehensive guide begins with an exploration of adult learning principles, highlighting the unique characteristics and needs of adult learners. It then moves into designing effective training programs, offering practical insights on needs assessment, setting learning objectives, and creating engaging content tailored to diverse audiences. Readers will find detailed discussions on various training delivery methods, from traditional classroom settings to cutting-edge e-learning platforms and blended learning approaches. The book emphasizes the importance of developing facilitation skills, covering essential topics such as communication, managing group dynamics, and handling difficult participants. One of the standout features of this book is its focus on utilizing technology in training. Trainers will learn how to leverage the latest tools and platforms to create interactive and immersive learning experiences. The book also addresses the crucial aspect of assessing training effectiveness, providing robust evaluation models and feedback mechanisms to ensure continuous improvement. "Mastering the Art of Training Trainers" includes a rich array of case studies and real-life examples, showcasing successful training initiatives across various industries. These stories offer valuable lessons and practical applications, helping trainers understand the real-world impact of their efforts. In addition to providing a solid foundation in training principles and practices, the book offers guidance on building a training career. It explores career pathways, professional development opportunities, and the importance of networking within the training community. With its thorough coverage and practical approach, "Mastering the Art of Training Trainers" is an indispensable tool for aspiring and experienced trainers alike. Whether you're new to the field or looking to enhance your skills, this book will equip you with the knowledge and confidence to deliver exceptional training programs that inspire and transform.
Book Synopsis Proceedings of the 4th International Conference on Research in Management and Technovation by : Thi Hong Nga Nguyen
Download or read book Proceedings of the 4th International Conference on Research in Management and Technovation written by Thi Hong Nga Nguyen and published by Springer Nature. This book was released on with total page 655 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Creating a Culture of Continuous Improvement by : Gerard Assey
Download or read book Creating a Culture of Continuous Improvement written by Gerard Assey and published by Gerard Assey. This book was released on 2024-02-27 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Creating a Culture of Continuous Improvement’ is a comprehensive guide that equips readers with the knowledge and tools to foster a culture of continuous improvement (CI) in their organizations. Beginning with the definition and importance of CI, the book covers a range of topics including root cause analysis, removing barriers, and changing negative beliefs. It delves into leadership's role in CI, attitudes and behaviors that support it, and considerations for planning CI initiatives. The book also explores the three critical elements and pillars of a successful CI culture, along with strategies for identifying improvement opportunities and managing change. Real-life examples, case studies, and practical tips are provided throughout, making this book a valuable resource for anyone seeking to drive positive change and achieve sustainable success through continuous improvement. Here's what the book covers: ü Preface ü Importance of CI in Today's Competitive Business Environment ü Why Is Continuous Improvement Important? ü How Can Continuous Improvement Help Organizations? ü Root Cause Analysis of the Existing Culture ü Identifying and Removing Barriers for Continuous Improvement ü Beliefs that Damage a Culture of Continuous Improvement ü Leadership's Role in Creating a Culture of Continuous Improvement ü Attitudes and Behaviors that Support Continuous Improvement ü Considerations for Continuous Improvement Planning ü The Three Critical Elements of a Successful Culture of Continuous Improvement ü The Three Pillars of a Culture of Continuous Improvement ü Leadership's Two-Pronged Approach to Process Improvement ü Identifying Opportunities for Improvement ü Managing Change with the Help of a Methodology ü Stages of the Continuous Improvement Process ü Support Strategies for System Alignment ü Study, Reflect, and Act ü Creating the Behaviors that Define the Culture ü Getting Senior Leaders'Commitment to Change ü Cultivating a Culture of Continuous Improvement ü Examples of Continuous Improvement in Practice ü 31 Tips to Create a Culture of Continuous Improvement ü Tools, Templates, Checklists, and Worksheets to Implement CI Strategies in your Organization ü Frequently Asked Questions (FAQs) and Troubleshooting ü Global Perspectives on Continuous Improvement ü Conclusion
Download or read book Human Sigma written by Jim Asplund and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.
Book Synopsis Intervention Research and Evidence-Based Quality Improvement, Second Edition by : Bernadette Mazurek Melnyk, PhD, APRN-CNP, FAANP, FNAP, FAAN
Download or read book Intervention Research and Evidence-Based Quality Improvement, Second Edition written by Bernadette Mazurek Melnyk, PhD, APRN-CNP, FAANP, FNAP, FAAN and published by Springer Publishing Company. This book was released on 2018-08-28 with total page 566 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Edition received 2012 First Place AJN Book of the Year Award in Nursing Research! “This is a resource for success and should be a part of any researcher's library." --Doody's Medical Reviews (Praise for the First Edition) Written for researchers, clinicians and doctoral students, the newly revised edition of this comprehensive reference continues to deliver the essentials of intervention research with added content on evidence-based quality improvement, a must for improving healthcare quality, safety and population health outcomes. Although typically it takes years for research-based interventions to make their way to real world clinical settings, this “prolonged time for translation” frustrates researchers and their interprofessional teams. This second edition now delves even deeper into key strategies for rapidly moving research-based interventions into real world settings in the form of evidence-based quality improvement as well as the challenges of working in an increasingly diverse professional research environment. Intervention Research and Evidence-Based Quality Improvement, Second Edition begins at the pilot study phase for intervention research and highlights every step of the way through to full-scale randomized controlled trials. Written in user-friendly format, content covers designing, conducting, analyzing, and funding intervention studies that improve healthcare quality and people’s health outcomes. Chapters cover writing grant applications and show examples of actual applications that have been funded by NIH and other organizations. These real-life samples are available online, alongside additional progress reports and final reports. Real-world examples of evidence-based quality improvement projects that have improved outcomes also are highlighted in this second edition. New to the Second Edition: Describes evidence-based quality improvement and specific steps in conducting EBQI projects, which are essential for enhancing healthcare quality, safety and costs along with enhancing population health outcomes. Emphasizes the importance of interprofessional teams Focuses on using research-based interventions in real-world settings Six new chapters o Generating Versus Using Evidence to Guide Best Practice o Setting the Stage for Intervention Research and Evidence-based Quality Improvement o Evidence-based Quality Improvement o Translational Research: Why and How o Factors Influencing Successful Uptake of Evidence-Based Interventions in Clinical Practice o Using Social Media to Enhance Uptake of Research-Based Interventions into Real World Clinical Settings Key Features: Provides a practical, comprehensive resource for designing, conducting, analyzing, and funding intervention studies Outlines the specific steps in designing, conducting and evaluating outcomes of evidence-based quality improvement projects Includes examples of funding research grants, progress reports, and final reports Serves as a core text for students in doctoral nursing and other health sciences programs
Download or read book Time Smart written by Ashley Whillans and published by Harvard Business Press. This book was released on 2020-10-06 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: There's an 80 percent chance you're poor. Time poor, that is. Four out of five adults report feeling that they have too much to do and not enough time to do it. These time-poor people experience less joy each day. They laugh less. They are less healthy, less productive, and more likely to divorce. In one study, time stress produced a stronger negative effect on happiness than unemployment. How can we escape the time traps that make us feel this way and keep us from living our best lives? Time Smart is your playbook for taking back the time you lose to mindless tasks and unfulfilling chores. Author and Harvard Business School professor Ashley Whillans will give you proven strategies for improving your "time affluence." The techniques Whillans provides will free up seconds, minutes, and hours that, over the long term, become weeks and months that you can reinvest in positive, healthy activities. Time Smart doesn't stop at telling you what to do. It also shows you how to do it, helping you achieve the mindset shift that will make these activities part of your everyday regimen through assessments, checklists, and activities you can use right away. The strategies Whillans presents will help you make the shift to time-smart living and, in the process, build a happier, more fulfilling life.
Book Synopsis Why Should Anyone Be Led by You? by : Robert Goffee
Download or read book Why Should Anyone Be Led by You? written by Robert Goffee and published by Harvard Business Press. This book was released on 2006-02-07 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Too many companies are managed not by leaders, but by mere role players and faceless bureaucrats. What does it take to be a real leader—one who is confident in who she is and what she stands for, and who truly inspires people to achieve extraordinary results? Rob Goffee and Gareth Jones argue that leaders don’t become great by aspiring to a list of universal character traits. Rather, effective leaders are authentic: they deploy individual strengths to engage followers’ hearts, minds, and souls. They are skillful at consistently being themselves, even as they alter their behaviors to respond effectively in changing contexts. In this lively and practical book, Goffee and Jones draw from extensive research to reveal how to hone and deploy one’s unique leadership assets while managing the inherent tensions at the heart of successful leadership: showing emotion and withholding it, getting close to followers while keeping distance, and maintaining individuality while “conforming enough.” Underscoring the social nature of leadership, the book also explores how leaders can remain attuned to the needs and expectations of followers. Why Should Anyone Be Led By You? will forever change how we view, develop, and practice the art of leadership, wherever we live and work.
Book Synopsis Raise Your Team's Employee Engagement Score by : Richard Finnegan
Download or read book Raise Your Team's Employee Engagement Score written by Richard Finnegan and published by AMACOM. This book was released on 2017-10-17 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: An enthusiastic workforce translates into higher productivity and profitability with less turnover and absenteeism. Fully committed workers will give their all every day--and it's your job to make that happen. Employee engagement matters in a company. That is indisputable. And love it or hate it, still the best way to calculate just how engaged your company’s employees are, is the under-utilized employee engagement survey. But this shouldn’t just be busy work, nor should it be underestimated how important these scores are in predicting your company’s success. In Raise Your Team's Employee Engagement Score, a practical, researched-based playbook that's applicable to any type of business with staff, retention expert Richard Finnegan reveals and discusses in depth the keys to increasing employee engagement: Building trust with your team Implementing stay interviews Developing an employee value proposition Hiring employees are self-motivate Measuring progress and forecasting future engagement If you want to see real results in raising your employee engagement survey scores--at no cost--begin implementing the proven techniques in this book now.
Book Synopsis Service Profit Chain by : W. Earl Sasser
Download or read book Service Profit Chain written by W. Earl Sasser and published by Simon and Schuster. This book was released on 1997-04-10 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Book Synopsis Courage Does Not Always Roar by : Bobi Seredich
Download or read book Courage Does Not Always Roar written by Bobi Seredich and published by Sourcebooks, Inc.. This book was released on 2013-06-01 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you or a friend of yours is at this point and needs some encouragement, Courage Does Not Always Roar is for you. This book was written by breast cancer survivor, Bobi Seredich. In this inspiring book she shares her story plus 27 other stories of courageous individuals. The stories range from loss of spouses, children, forgiveness and so much more. You will be amazed at the power of perseverance, acceptance and forgiveness that are shared in these uplifting stories. A short excerpt from Bobi's introduction captures the essence of what this book is all about. When we think about courage, it's usually stories of heroism that come to mind - saving someone from a fire or climbing Mount Everest. But for millions of women around the world, courage comes in a very different way. It's a quiet voice that gives them the strength to go on for another day, sometimes in the face of seemingly insurmountable odds. This eBook shares the stories of a few of those Quiet Warriors and will hopefully inspire others to face their challenges each day, renewed with the knowledge that others have survived in similar situations.
Author :Prof. Anthony Stacey Publisher :Academic Conferences and publishing limited ISBN 13 :1912764210 Total Pages :400 pages Book Rating :4.9/5 (127 download)
Book Synopsis ECRM 2019 18th European Conference on Research Methods in Business and Management by : Prof. Anthony Stacey
Download or read book ECRM 2019 18th European Conference on Research Methods in Business and Management written by Prof. Anthony Stacey and published by Academic Conferences and publishing limited. This book was released on 2019-06-20 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt:
