Contact Center Management on Fast Forward

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Publisher :
ISBN 13 : 9780985461133
Total Pages : pages
Book Rating : 4.4/5 (611 download)

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Book Synopsis Contact Center Management on Fast Forward by : Brad Cleveland

Download or read book Contact Center Management on Fast Forward written by Brad Cleveland and published by . This book was released on 2019-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Task Design In Mathematics Education

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Publisher : Springer
ISBN 13 : 331909629X
Total Pages : 339 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Task Design In Mathematics Education by : Anne Watson

Download or read book Task Design In Mathematics Education written by Anne Watson and published by Springer. This book was released on 2015-10-26 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: *THIS BOOK IS AVAILABLE AS OPEN ACCESS BOOK ON SPRINGERLINK* This open access book is the product of ICMI Study 22 Task Design in Mathematics Education. The study offers a state-of-the-art summary of relevant research and goes beyond that to develop new insights and new areas of knowledge and study about task design. The authors represent a wide range of countries and cultures and are leading researchers, teachers and designers. In particular, the authors develop explicit understandings of the opportunities and difficulties involved in designing and implementing tasks and of the interfaces between the teaching, researching and designing roles – recognising that these might be undertaken by the same person or by completely separate teams. Tasks generate the activity through which learners meet mathematical concepts, ideas, strategies and learn to use and develop mathematical thinking and modes of enquiry. Teaching includes the selection, modification, design, sequencing, installation, observation and evaluation of tasks. The book illustrates how task design is core to effective teaching, whether the task is a complex, extended, investigation or a small part of a lesson; whether it is part of a curriculum system, such as a textbook, or promotes free standing activity; whether the task comes from published source or is devised by the teacher or the student.

Civil Islam

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Publisher : Princeton University Press
ISBN 13 : 9780691050478
Total Pages : 318 pages
Book Rating : 4.0/5 (54 download)

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Book Synopsis Civil Islam by : Robert W. Hefner

Download or read book Civil Islam written by Robert W. Hefner and published by Princeton University Press. This book was released on 2000-08-27 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Civil Islam tells the story of Islam and democratization in Indonesia, the world's largest Muslim nation. Challenging stereotypes of Islam as antagonistic to democracy, this study of courage and reformation in the face of state terror suggests possibilities for democracy in the Muslim world and beyond. Democratic in the early 1950s and with rich precedents for tolerance and civility, Indonesia succumbed to violence. In 1965, Muslim parties were drawn into the slaughter of half a million communists. In the aftermath of this bloodshed, a "New Order" regime came to power, suppressing democratic forces and instituting dictatorial controls that held for decades. Yet from this maelstrom of violence, repressed by the state and denounced by conservative Muslims, an Islamic democracy movement emerged, strengthened, and played a central role in the 1998 overthrow of the Soeharto regime. In 1999, Muslim leader Abdurrahman Wahid was elected President of a reformist, civilian government. In explaining how this achievement was possible, Robert Hefner emphasizes the importance of civil institutions and public civility, but argues that neither democracy nor civil society is possible without a civilized state. Against portrayals of Islam as inherently antipluralist and undemocratic, he shows that Indonesia's Islamic reform movement repudiated the goal of an Islamic state, mobilized religiously ecumenical support, promoted women's rights, and championed democratic ideals. This broadly interdisciplinary and timely work heightens our awareness of democracy's necessary pluralism, and places Indonesia at the center of our efforts to understand what makes democracy work.

Building the Foundation: Whole Numbers in the Primary Grades

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Publisher : Springer
ISBN 13 : 3319635557
Total Pages : 548 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Building the Foundation: Whole Numbers in the Primary Grades by : Maria G. Bartolini Bussi

Download or read book Building the Foundation: Whole Numbers in the Primary Grades written by Maria G. Bartolini Bussi and published by Springer. This book was released on 2018-03-29 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: This twenty-third ICMI Study addresses for the first time mathematics teaching and learning in the primary school (and pre-school) setting, while also taking international perspectives, socio-cultural diversity and institutional constraints into account. One of the main challenges of designing the first ICMI primary school study of this kind is the complex nature of mathematics at the early level. Accordingly, a focus area that is central to the discussion was chosen, together with a number of related questions. The broad area of Whole Number Arithmetic (WNA), including operations and relations and arithmetic word problems, forms the core content of all primary mathematics curricula. The study of this core content area is often regarded as foundational for later mathematics learning. However, the principles and main goals of instruction on the foundational concepts and skills in WNA are far from universally agreed upon, and practice varies substantially from country to country. As such, this study presents a meta-level analysis and synthesis of what is currently known about WNA, providing a useful base from which to gauge gaps and shortcomings, as well as an opportunity to learn from the practices of different countries and contexts.

History in Mathematics Education

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Publisher : Springer Science & Business Media
ISBN 13 : 0306472201
Total Pages : 456 pages
Book Rating : 4.3/5 (64 download)

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Book Synopsis History in Mathematics Education by : John Fauvel

Download or read book History in Mathematics Education written by John Fauvel and published by Springer Science & Business Media. This book was released on 2006-04-11 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking book investigates how the learning and teaching of mathematics can be improved through integrating the history of mathematics into all aspects of mathematics education: lessons, homework, texts, lectures, projects, assessment, and curricula. It draws upon evidence from the experience of teachers as well as national curricula, textbooks, teacher education practices, and research perspectives across the world. It includes a 300-item annotated bibliography of recent work in the field in eight languages.

Rioting for Representation

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Publisher : Cambridge University Press
ISBN 13 : 1316518973
Total Pages : 325 pages
Book Rating : 4.3/5 (165 download)

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Book Synopsis Rioting for Representation by : Risa J. Toha

Download or read book Rioting for Representation written by Risa J. Toha and published by Cambridge University Press. This book was released on 2021-11-04 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Toha explains why ethnic groups engage in violence during political transition, and why and how this violence eventually declines.

Managing Politics and Islam in Indonesia

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Publisher : Routledge
ISBN 13 : 1136552855
Total Pages : 287 pages
Book Rating : 4.1/5 (365 download)

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Book Synopsis Managing Politics and Islam in Indonesia by : Donald J. Porter

Download or read book Managing Politics and Islam in Indonesia written by Donald J. Porter and published by Routledge. This book was released on 2013-08-21 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 2004. This text examines the politics of Islam and the state of Indonesia over recent decades, during which time there has been a notable resurgence of Islamic political movements. It argues that after the state had consistently worked to restrict and exclude political Islam from power, in the late 1980s and 1990s there was a change whereby Suharto courted the support, and began to incorporate, Muslim interests within the political system.

Call Center Management on Fast Forward

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Publisher : ICMI Inc.
ISBN 13 : 9780965909303
Total Pages : 312 pages
Book Rating : 4.9/5 (93 download)

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Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland

Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Inc.. This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.

Challenging Mathematics In and Beyond the Classroom

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Publisher : Springer Science & Business Media
ISBN 13 : 0387096035
Total Pages : 342 pages
Book Rating : 4.3/5 (87 download)

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Book Synopsis Challenging Mathematics In and Beyond the Classroom by : Edward J. Barbeau

Download or read book Challenging Mathematics In and Beyond the Classroom written by Edward J. Barbeau and published by Springer Science & Business Media. This book was released on 2009-04-21 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the mid 1980s, the International Commission on Mathematical Instruction (ICMI) inaugurated a series of studies in mathematics education by comm- sioning one on the influence of technology and informatics on mathematics and its teaching. These studies are designed to thoroughly explore topics of c- temporary interest, by gathering together a group of experts who prepare a Study Volume that provides a considered assessment of the current state and a guide to further developments. Studies have embraced a range of issues, some central, such as the teaching of algebra, some closely related, such as the impact of history and psychology, and some looking at mathematics education from a particular perspective, such as cultural differences between East and West. These studies have been commissioned at the rate of about one per year. Once the ICMI Executive decides on the topic, one or two chairs are selected and then, in consultation with them, an International Program Committee (IPC) of about 12 experts is formed. The IPC then meets and prepares a Discussion Document that sets forth the issues and invites interested parties to submit papers. These papers are the basis for invitations to a Study Conference, at which the various dimensions of the topic are explored and a book, the Study Volume, is sketched out. The book is then put together in collaboration, mainly using electronic communication. The entire process typically takes about six years.

Mathematics Education and Language Diversity

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Publisher : Springer
ISBN 13 : 3319145118
Total Pages : 321 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Mathematics Education and Language Diversity by : Richard Barwell

Download or read book Mathematics Education and Language Diversity written by Richard Barwell and published by Springer. This book was released on 2015-11-25 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: *THIS BOOK WILL SOON BECOME AVAILABLE AS OPEN ACCESS BOOK* This book examines multiple facets of language diversity and mathematics education. It features renowned authors from around the world and explores the learning and teaching of mathematics in contexts that include multilingual classrooms, indigenous education, teacher education, blind and deaf learners, new media and tertiary education. Each chapter draws on research from two or more countries to illustrate important research findings, theoretical developments and practical strategies. This open access book examines multiple facets of language diversity

Ancient Technologies and Archaeological Materials

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Publisher : Routledge
ISBN 13 : 1134303335
Total Pages : 268 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Ancient Technologies and Archaeological Materials by : Sarah U. Wisseman

Download or read book Ancient Technologies and Archaeological Materials written by Sarah U. Wisseman and published by Routledge. This book was released on 2013-11-26 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1993.This book is a user-friendly introduction to the interface between archaeology and the natural sciences. It is intended as a secondary textbook for undergraduates in interdisciplinary courses in anthropology, archaeological science, museum studies, or materials science. This title will also be useful to graduate students taking a course outside their major field, and to archaeologists, curators, and scientists in a variety of settings who are engaged in interdisciplinary research. Each chapter includes references and suggested readings; a glossary of technical terms concludes the volume.

Politics in Indonesia

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Publisher : Routledge
ISBN 13 : 1134711093
Total Pages : 294 pages
Book Rating : 4.1/5 (347 download)

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Book Synopsis Politics in Indonesia by : Douglas E. Ramage

Download or read book Politics in Indonesia written by Douglas E. Ramage and published by Routledge. This book was released on 2002-09-11 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Politics in Indonesia describes the attitudes, aspirations and frustrations of the key players in Indonesian politics as they struggle to shape the future. The book focuses on the role of political Islam; Douglas E. Ramage shows that the state has been remarkably successful in maintaining secular political institutions in a predominantly Muslim society. He analyses the way in which political questions are framed with reference to the national ideology, the Pancasila.

Indonesia, Islam, and Democracy

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Publisher : Equinox Publishing
ISBN 13 : 9799988810
Total Pages : 253 pages
Book Rating : 4.7/5 (999 download)

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Book Synopsis Indonesia, Islam, and Democracy by : Azyumardi Azra

Download or read book Indonesia, Islam, and Democracy written by Azyumardi Azra and published by Equinox Publishing. This book was released on 2006 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: As with many newly democratic countries, Indonesia faces common problems such as crisis of leadership, ethnic and communal conflicts, and the clash of Islam and the West. Indonesia, Islam, and Democracy: Dynamics in a Global Context brings fresh insight to the growing influence of Islam which is often ignored by foreign observers. Azyumardi Azra, a noted historian, breaks away from the common analysis of the current political situation and uncovers the lineages of the influence of Islam in Indonesian politics since the collapse of the Suharto era. Azyumardi Azra is Professor of History and Rector of Syarif Hidayatullah State Islamic University (UIN) in Jakarta. An internationally recognized scholar, he has presented papers in numerous conferences at home and abroad and has lectured at various universities such as NYU, Harvard, Oxford, Columbia, Leiden, Melbourne, Kyoto, Hawaii, at Manoa and many others. He is an honorary professor at Melbourne University (2004-9) and a member of the Board of Trustees of the International Islamic University in Islamabad, Pakistan. In April 2005 he was awarded Doctor Honoris Causa in Humane Letters from Carroll College, Helena, Montana, USA. He has written eighteen books, the latest is The Origin of Islamic Reformism in Southeast Asia.

Religion, Globalization and Political Culture in the Third World

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Publisher : Springer
ISBN 13 : 1349270385
Total Pages : 267 pages
Book Rating : 4.3/5 (492 download)

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Book Synopsis Religion, Globalization and Political Culture in the Third World by : Jeff Haynes

Download or read book Religion, Globalization and Political Culture in the Third World written by Jeff Haynes and published by Springer. This book was released on 2016-07-27 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: A unique focus on the relationship between religion and political culture in the Third World using a comparative and thematic approach. Specific issues of religion-politics interaction in the Third World in recent times include: the rise of Islamic fundamentalist groups throughout the Middle East and other parts of the Muslim world; the political effects of the decline of Catholicism and the rapid growth of Protestant evangelical sects in Latin America; communal conflict between Hindu nationalist groups, and the politicisation of Buddhism in South East Asia. The common effect of such developments is to challenge existing forms of relationship between states and societies with religion used as a political resource.

Explaining Institutional Change

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Publisher : Cambridge University Press
ISBN 13 : 1139483986
Total Pages : 253 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis Explaining Institutional Change by : James Mahoney

Download or read book Explaining Institutional Change written by James Mahoney and published by Cambridge University Press. This book was released on 2009-10-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contributes to emerging debates in political science and sociology on institutional change. Its introductory essay proposes a new framework for analyzing incremental change that is grounded in a power-distributional view of institutions and that emphasizes ongoing struggles within but also over prevailing institutional arrangements. Five empirical essays then bring the general theory to life by evaluating its causal propositions in the context of sustained analyses of specific instances of incremental change. These essays range widely across substantive topics and across times and places, including cases from the United States, Africa, Latin America, and Asia. The book closes with a chapter reflecting on the possibilities for productive exchange in the analysis of change among scholars associated with different theoretical approaches to institutions.

The Technological State in Indonesia

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Publisher : Routledge
ISBN 13 : 1136189580
Total Pages : 210 pages
Book Rating : 4.1/5 (361 download)

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Book Synopsis The Technological State in Indonesia by : Sulfikar Amir

Download or read book The Technological State in Indonesia written by Sulfikar Amir and published by Routledge. This book was released on 2012-11-12 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a historical sociology approach, this book illustrates the formation of the technological state in Indonesia during the New Order period (1966-1998). It explores the nexus between power, high technology, development, and authoritarianism situated in the Southeast Asian context. The book discusses how the New Order regime shifted from the developmental state to the technological state, which was characterized by desire for technological supremacy. The process resulted in the establishment of a host of technological institutions and the undertaking of large-scale high-tech programs. Shedding light on the political dimension of socio-technological transformation, this book looks at the relationship between authoritarian politics and high technology development, and examines how effectively technology serves to sustain legitimacy of an authoritarian power. It explores into multiple features of the Indonesian technological state, covering the ideology of development, the politics of technocracy, the institutional structure, and the material and symbolic embodiments of high technology, and goes on to discuss the impact of globalization on the technological state. The book is an important contribution to studies on Southeast Asian Politics, Development, and Science, Technology, and Society (STS).

SEC Docket

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Publisher :
ISBN 13 :
Total Pages : 1226 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis SEC Docket by : United States. Securities and Exchange Commission

Download or read book SEC Docket written by United States. Securities and Exchange Commission and published by . This book was released on 2000 with total page 1226 pages. Available in PDF, EPUB and Kindle. Book excerpt: