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Author : John Leslie
Publisher : AuthorHouse
ISBN 13 : 1546272275
Total Pages : 286 pages
Book Rating : 4.5/5 (462 download)
Download or read book Customers written by John Leslie and published by AuthorHouse. This book was released on 2018-12-28 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a reflection on some short, true encounter with the author.
Author : Stephen Fineman
Publisher : SAGE
ISBN 13 : 9780761966258
Total Pages : 308 pages
Book Rating : 4.9/5 (662 download)
Download or read book Emotion in Organizations written by Stephen Fineman and published by SAGE. This book was released on 2000-09-05 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition contains key themes with all new contributors and is a completely separate work from the first. Emotion in Organization presents original work from leading scholars in the field, they engage with emotion as a qualitative phenomenon which shapes and is shaped by organizational life. Examining how emotion cannot be simply separated from thinking, judgment, decision-making and other so-called rational organizational processes, the book challenges us to build a passionate theory of organizations. The introduction reviews the expansion of organizational emotion studies and their appeal to several social-scientific disciplines. Divided into four parts, the book reveals through stories, interview
Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author : Jean Phillips
Publisher : SAGE Publications
ISBN 13 : 1948426412
Total Pages : 632 pages
Book Rating : 4.9/5 (484 download)
Download or read book Strategic Staffing written by Jean Phillips and published by SAGE Publications. This book was released on 2022-02-15 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: Formerly published by Chicago Business Press, now published by Sage Strategic Staffing equips both current and future managers with the knowledge and skills to adopt a strategic and contemporary approach to talent identification, attraction, selection, deployment, and retention. Grounded in research, this text covers modern staffing concepts and practices in an engaging and reader-friendly format. Author Jean Phillips expertly guides students in developing a staffing strategy that aligns with business objectives, accurately forecasting talent needs, conducting thorough job or competency analysis, and strategically sourcing potential recruits. The Fifth Edition includes the effects of the COVID-19 pandemic on staffing needs worldwide, new coverage of staffing-related technologies, and updated examples throughout, providing students with the latest and most relevant knowledge in the field. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don′t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Author : Sylvan Litz
Publisher : Xlibris Corporation
ISBN 13 : 1483635511
Total Pages : 121 pages
Book Rating : 4.4/5 (836 download)
Download or read book Man Overboard! written by Sylvan Litz and published by Xlibris Corporation. This book was released on 2013-05-09 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: A pleasure cruise turns into a nightmare when an obnoxious ex-cop throws Jack Knight into the sea during a drunken rage. It isn't until the next day that the ship's officers realize that there is a MAN OVERBOARD! Legal complexities of a crime on the high seas make the search and later events all the more frustrating for Jack's wife and his brother. This all evolves into a courtroom drama and then a shocking finish.
Author : Dahlan Iskan
Publisher : iUniverse
ISBN 13 : 1462019250
Total Pages : 222 pages
Book Rating : 4.4/5 (62 download)
Download or read book No Such Thing as Can’T written by Dahlan Iskan and published by iUniverse. This book was released on 2011-06-21 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: NISP BANK In the waning days of Dutch rule over Indonesia, a poor Chinese merchant bought the license to a bank named NV Nederlandsch Indische Spaar en Deposito (NISP) paid by his assets to the last pennies., and ran the bank successfully. By tradtition, he was obligated to express his gratitude for the fortune by paying homage to his ancestors burial place in China. His return to Indonesia, however, was hindered for a long 16 years. The responsibility for the bank, which had been ruined by senior managers' embezzlement, fell to his son-in-law, Karmaka, a teacher with only a high school degree. Through die-hard determination, and a noble personality of respect to elsders, true to his words, fair play with enemies, and compassion to the meeks, Karmaka overcame incredible calamities, including the national economic turmoil of 1960 and the Asian economic crisis of 1997, and grave threats to his health that resulted in risky liver and kidney transplants. Karmaka and his resourceful wife not only kept NISP alive and thriving, but also molded the character of their five children, two of whom became the bank's executives. A solid partnership with IFC-World Bank Group and OCBC Bank of Singapore has paved the way for NISP, recognized as the sole survivor from the past 70 years of Indonesian private banking history, to rise even further in the new millennium. "It has been really a pleasure and privilege to have Pak Karmaka as a very good friend and reliable partner for many years. We greatly admire his strong determination in saving as well as rebuilding Bank NISP and guiding the merger of OCBC and NISP. We have full confidence that our partnership in Bank OCBC NISP will be a truly successful one. - Mr Lee Seng Wee, former Chairman,OCBC Bank Group." Author Resume: DAHLAN ISKAN Mr. Dahlan Iskan is an accomplished entrepreneur and author of several best selling books. Starting as a reporter and driven by his extraordinary hard work and entrepreneurial skills, within 12 years Dahlan became the CEO of an ailing regional paper, Jawa Post, which, under his leadership, was transformed into a major news network with over 80 newspapers, tabloids, magazines and a series of TV stations and a book publisher. In December 2009, the Indonesian government appointed him to be the CEO of an ailing state-owned electrical company, PLN. Rather than demanding CEO perks, he drives his own car, lives in his own house, and asks for no bonuses (2). Dahlan is a civil servant with a golden heart. His appearance is unassuming, very simple and easy going. As a fellow liver transplant patient, Karmaka visited him to share how to care for a new liver, but Dahlan ended up discovering Karmaka's amazing life story. The narration became a book, which was an instant best seller that inspired people to face life's challenges and the younger generation to build their future. Translator Resume: SIMON RUSMIN Dr. Simon Rusmin is Karmaka's childhood friend and fellow teacher, who went to the USA, obtained his Ph.D. in Life Sciences and established his career as quality assurance manager/director of pharmaceutical / biotechnology companies. His life has been constantly intertwined with that of Karmaka and his family. He lauded Karmaka as an exemplar of Chinese descendants in South East Asia who fully give their lives for the prosperity of their home country.
Author : Ron Zemke
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761213392
Total Pages : 270 pages
Book Rating : 4.7/5 (612 download)
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions
Author : Aasif Mandvi
Publisher : Chronicle Books
ISBN 13 : 1452124094
Total Pages : 196 pages
Book Rating : 4.4/5 (521 download)
Download or read book No Land's Man written by Aasif Mandvi and published by Chronicle Books. This book was released on 2014-11-04 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: The actor shares a heartfelt “collection of humorous essays that explore his myriad identities: Indian, Muslim, British, and American” (The Boston Globe). “My father moved our family to the United States because of a word. It was a word whose meaning fascinated him. It was a singularly American word, a fat word, a word that could only be spoken with decadent pride. That word was . . . Brunch! “The beauty of America,” he would say, “is they have so much food, that between breakfast and lunch they have to stop and eat again.”“—from “International House of Patel” If you’re an Indo-Muslim-British-American actor who has spent more time in bars than mosques over the past few decades, turns out it’s a little tough to explain who you are or where you are from. In No Land’s Man Aasif Mandvi explores this and other conundrums through stories about his family, ambition, desire, and culture that range from dealing with his brunch-obsessed father, to being a high-school-age Michael Jackson impersonator, to joining a Bible study group in order to seduce a nice Christian girl, to improbably becoming America’s favorite Muslim/Indian/Arab/Brown/Doctor correspondent on The Daily Show with Jon Stewart. This is a book filled with passion, discovery, and humor. Mandvi hilariously and poignantly describes a journey that will resonate with anyone who has had to navigate his or her way in the murky space between lands. Or anyone who really loves brunch. “Best Comedy Books of 2014” selection by The Washington Post Praise for No Land’s Man “I was enthralled . . . . Mandvi writes beautifully and comedically about his life, with wonderful dialogue and revealing detail, reminiscent of David Sedaris.” —Jonathan Ames, author of Wake Up, Sir! “It always bothered me that Aasif was more than merely funny—he’s also a great actor. Now I’ve learned he’s an amazing storyteller as well, and I am furious . . . but also grateful. Aasif’s movement between cultures and genres is what makes him and his story singularly funny, poignant, and essential.” —John Hodgman, author of The Areas of My Expertise and More Information Than You Require “Aasif is my favorite Indo-Muslim-British-American Daily Show correspondent ever. I loved No Land’s Man!” —Jim Gaffigan, author of Dad Is Fat and Food: A Love Story “A lighthearted but heartfelt portrait of Mandvi’s childhood and his struggles to come to terms with his rather complicated life.” —The Boston Globe
Author : Susan Mallery
Publisher : Harlequin
ISBN 13 : 0369747917
Total Pages : 446 pages
Book Rating : 4.3/5 (697 download)
Download or read book For the Love of Summer written by Susan Mallery and published by Harlequin. This book was released on 2024-06-04 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: From #1 New York Times bestselling author Susan Mallery comes an unforgettable beach read about the unbreakable bond between mothers and daughters and finding friendship with the unlikeliest person, perfect for fans of Elin Hilderbrand and Emily Giffin… As the owner of Twisted, Seattle’s best salons, Erica knows that the sharpest cuts come from the people we love. She’s terrified that she’s losing her teen daughter, Summer, to her “other” family, especially to her stepmom, Allison. All it takes to blow up Allison’s happy life is one collect call. From prison. Her beloved husband, Peter, has been arrested, leaving Allison pregnant, broke, scared and alone with a toddler. But when her stepdaughter ferrets out the truth, the teen rushes to the last person Allison wants to ask for help—her husband’s battle-ax ex. Erica would do anything for Summer, even take in the woman her daughter loves like a second mom. Allison feels intimidated by Erica—a woman who would never let herself become so dependent on a man. But the more time they spend together, the more Allison realizes what Erica truly needs is a friend. Can two women who married the same man move beyond their complicated past and rethink what it means to be family? Don't miss Susan Mallery's newest joyful and utterly irresistible holiday tale, One Big Happy Family, about a mother who couldn't love her kids more hopes that, just this once, they don't come for Christmas. Discover more heartwarming tales by Susan Mallery: One Big Happy Family The Summer Book Club The Happiness Plan Home Sweet Christmas The Boardwalk Bookshop
Author : Keith Bailey
Publisher : Red Wheel/Weiser
ISBN 13 : 1601638752
Total Pages : 166 pages
Book Rating : 4.6/5 (16 download)
Download or read book Customer Service In An Instant written by Keith Bailey and published by Red Wheel/Weiser. This book was released on 2008-06-01 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying. Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success.
Author : Julie Pierce
Publisher : Xlibris Corporation
ISBN 13 : 1425712096
Total Pages : 187 pages
Book Rating : 4.4/5 (257 download)
Download or read book "The Wal-Mart Way" Not Sam's Way written by Julie Pierce and published by Xlibris Corporation. This book was released on 2006 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Among the merchandise, files and customers at Walmart are the associates. The people who greet the customers and keep the shelves stocked. This book looks into the lives of the people this company will forever be connected to, like it or not. It tells of the beginning of the end of Walmart. This is the warehouse, the truck driver and the system keeping count of it all. This is a written view from the inside. It takes an in depth look at associates, individual stores, salaried management and the corporate offices of this company listed on tickers of the New York Stock Exchange as wmt. For updated info go to www.walmartassociatescentral.com
Author : Ginger Peakock
Publisher : Xlibris Corporation
ISBN 13 : 1479746835
Total Pages : 215 pages
Book Rating : 4.4/5 (797 download)
Download or read book I Dare You To Tell The Truth written by Ginger Peakock and published by Xlibris Corporation. This book was released on 2012-12-12 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a society, a global perspective on relationships is not only valuable but needed. In “I Dare You to Tell the Truth.” Miss Peakock has given the reader a rarely seen glimpse into the vast diversity of male-female encounters. From the first to the last page, the “truthful” reader will identify with scenarios or encounters they experienced or someone they know experienced. For those wanting to develop a workable plan for achieving relationships that includes honesty, open communication and realistic goals, this book is a must read. I implore all to read this book in preparation for the relationship battles ahead. As the sayings go, “forewarned, is forearmed” AND “a word (or this book) to the wise is sufficient.” -Dr. Deborah A. Finley After reading Ginger Peakock’s new novel, “I Dare You to Tell the Truth.” The book is a must read as well as a great read, Real life experience; know your partner a little better before committing to them. Also pay attention to detail about a person because everybody won’t tell you the truth. -Author Carl Boddie These short stories will have you on the edge of your seat anticipating the surprising twists and turns that awaits you. Some even have life lessons that keep you thinking. Detailed, eventful and humorous I promise you these vignettes will leave you wanting to read on. -Cosmetologist Reason Ali Definitely one of those books that have a person say hmm? Lots of great conversation will be shared after reading this book. Everyone can relate to at least one of these characters. I Dare You to Tell the Truth. -Homemaker Lisa Fernandez It’s a very powerful version of true life stories, and a must read for all family members, couples, and singles alike. -Non-traditional college student Cassandra Royal I must say after reading the novel I Dare You to Tell the Truth, I was sitting in my chair as if I had my seat belt on. The novel captivated my attention, and I could not put it down. The novel focused on all aspects of relationships, family, identity, marriage, or meeting someone for the first time. I began asking myself a few serious questions, how well do you really know who someone is? Are people really living double lives, and how many had similar situations that are on the pages of this book, but dare to tell the truth? This novel was steamy, an attention grabber, a lesson in living, and most of all can be used as a motivational book in the dating arena. Congratulations this novel is “HOT”. -Ms. Sharon Robinson—Director
Author : Brigitte Niedzwiecki
Publisher : Elsevier Health Sciences
ISBN 13 : 0323655734
Total Pages : 1312 pages
Book Rating : 4.3/5 (236 download)
Download or read book Kinn's The Medical Assistant - E-Book written by Brigitte Niedzwiecki and published by Elsevier Health Sciences. This book was released on 2019-09-24 with total page 1312 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than any other product on the market, the most successful Medical Assistants begin their careers with Kinn. Trusted for more than 60 years, Kinn's The Medical Assistant: An Applied Learning Approach, 14th Edition, teaches you real-world administrative and clinical skills essential for a career in the modern medical office – always with a focus on application through unfolding case scenarios, critical thinking questions, and interactive exercises. The reorganized 14th edition includes expanded content on medical office accounts, collections, banking, and practice management as well as a new chapter reviewing medical terminology, anatomy and physiology, and pathology. With an easy-to-read format and a full continuum of separately sold adaptive learning solutions, real-world simulations, EHR documentation experience, and HESI remediation and assessment — you'll learn the leading skills to prepare for certification and a successful career in the dynamic and growing Medical Assisting profession! - Comprehensive coverage of all administrative and clinical procedures prepares you for a wide array of Medical Assisting jobs. - Nearly 185 step-by-step illustrated procedures with rationales break down how to perform critical skills for practice. - Applied approach to learning helps you use what you've learned in a real-world setting, including case scenarios and critical thinking exercises. - Thorough EHR coverage with access to hands-on activities incorporates use of SimChart® for the Medical Office, software designed to ensure that you are practice-ready (sold separately). - Key vocabulary terms and definitions are presented at the beginning of each chapter and highlighted in text discussions. - Summary of Learning Objectives serves as a checkpoint and study tool. - Patient education and legal and ethical features help relate content to practical use. - NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation. - NEW! Reorganized and expanded content on medical office accounts includes collections, banking, and practice management. - NEW! Artwork focused on the workings of a modern medical office, includes updated illustrations and photographs of procedures and medical records. - NEW! Expanded and updated sample certification exams help you practice and prepare for certification. - NEW! Streamlined presentation refines organization and writing for easy comprehension. - NEW! Coverage of patient-centered care featured throughout textbook.
Author : Brigitte Niedzwiecki
Publisher : Elsevier Health Sciences
ISBN 13 : 0323613667
Total Pages : 564 pages
Book Rating : 4.3/5 (236 download)
Download or read book Kinn's The Administrative Medical Assistant E-Book written by Brigitte Niedzwiecki and published by Elsevier Health Sciences. This book was released on 2019-10-08 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than any other product on the market, the most successful Medical Assistants begin their careers with Kinn. Trusted for more than 60 years, Kinn's The Administrative Medical Assistant: An Applied Learning Approach, 14th Edition teaches you real-world administrative skills essential for a career in the modern medical office – always with a focus on application through unfolding case scenarios, critical thinking questions, procedure videos, and interactive exercises. The reorganized 14th edition includes expanded content on topics from professionalism and interpersonal skills to billing and coding, electronic health records, and practice management as well as a new chapter reviewing medical terminology, anatomy and physiology, and pathology. With an easy-to-read style and practical focus, paired with a full complement of separately sold adaptive solutions, real-world simulations, EHR documentation experience, and HESI remediation and assessment — you'll learn the leading skills to prepare for certification and a successful career in the dynamic and growing Medical Assisting profession. - Comprehensive coverage of all administrative procedures prepares you to run a medical office. - 65 step-by-step illustrated procedures with rationales break down key administrative skills to master. - Applied approach to learning helps you use what you've learned in a real-world setting, including case scenarios, critical thinking exercises, procedures videos, and interactive online activities. - Thorough EHR coverage with access to hands-on activities incorporates use of SimChart® for the Medical Office software (sold separately) designed to ensure that you are practice-ready. - Key vocabulary terms and definitions are presented at the beginning of each chapter and highlighted in text discussions. - Summary of Learning Objectives serves as a checkpoint and study tool. - Robust companion website includes chapter quizzes, sample certification exams, procedures videos, and interactive exercises. - Patient education and legal and ethical features help relate content to practical use. - NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation. - NEW! Reorganized and expanded content covers medical office accounts, collections, banking, and practice management to build a deep understanding of the workings of a medical office. - NEW! Artwork focused on the workings of a modern medical office includes updated illustrations and photographs of procedures and medical records. - NEW! Expanded and updated sample certification exams help you practice and prepare for certification. - NEW! Streamlined presentation refines organization and writing for easy comprehension. - NEW! Coverage of patient-centered care featured throughout textbook.
Author : Anne McKinney
Publisher : PREP Publishing
ISBN 13 : 9781885288462
Total Pages : 196 pages
Book Rating : 4.2/5 (884 download)
Download or read book Real-resumes for Real Estate & Property Management Jobs written by Anne McKinney and published by PREP Publishing. This book was released on 2006 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you have worked in the real estate industry or property management field, you need to see "pictures" of resumes from others with similar backgrounds. (How much does it help you to look at resumes of nurses, CEOs, or teachers when you come to change fields or seek employment?) At last there is a book of resumes and cover letters tailored to your needs. See how professionals like you have shown their credentials and how they have used the specialized lingo of your field. This is YOUR resume book, written especially for you, if your background includes experience in real estate or property management -- or if you are trying to enter those fields for the first time. A book written just for you, by one of the most knowledgeable writers and editors who has specialized in helping job hunters.
Author :
Publisher :
ISBN 13 :
Total Pages : 816 pages
Book Rating : 4.E/5 ( download)
Download or read book Food Management written by and published by . This book was released on 1994-07 with total page 816 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Deborah B. Proctor
Publisher : Elsevier Health Sciences
ISBN 13 : 0323292895
Total Pages : 1379 pages
Book Rating : 4.3/5 (232 download)
Download or read book Kinn's The Medical Assistant - E-Book written by Deborah B. Proctor and published by Elsevier Health Sciences. This book was released on 2014-03-27 with total page 1379 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market. Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual. Apply what you learn to realistic administrative and clinical situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter. Master key skills and clinical procedures through step-by-step instructions and full-color illustrations that clarify techniques. Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text. Sharpen your analytical skills and test your understanding of key concepts with critical thinking exercises. Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes. Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website. Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record. Confidently prepare for certification exams with online practice exams and an online appendix that mirrors the exam outlines and provides fast, efficient access to related content. Enhance your value to employers with an essential understanding of emerging disciplines and growing specialty areas. Find information quickly and easily with newly reorganized chapter content and charting examples. Reinforce your understanding through medical terminology audio pronunciations, Archie animations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on a completely revised companion Evolve Resources website.
