Human Resources Management For Public And Nonprofit Organizations

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The Nonprofit Human Resource Management Handbook

Author : Jessica Word
Publisher : Taylor & Francis
ISBN 13 : 1498738184
Total Pages : 404 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis The Nonprofit Human Resource Management Handbook by : Jessica Word

Download or read book The Nonprofit Human Resource Management Handbook written by Jessica Word and published by Taylor & Francis. This book was released on 2017-06-26 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cover -- Title Page -- Copyright Page -- Table of Contents -- List of Figures -- List of Tables -- Notes on Contributors -- Acknowledgments -- 1 Introduction -- PART I Working in the Sector -- 2 Theories of the Nonprofit Sector -- 3 Trends in Nonprofit Employment -- 4 Legal Aspects of Nonprofit Employment -- PART II Building an HRM Infrastructure in a Nonprofit Organization -- 5 Strategic Human Resource Management -- 6 Recruitment and Selection for Nonprofit Organizations -- 7 Succession Planning and Management in Nonprofit Organizations -- 8 Talent Management -- 9 Compensation Practices in Nonprofit Organizations: Examining Practices Adopted by High Performing Nonprofits -- 10 Labor Relations in Nonprofit Organizations -- 11 Engagement, Satisfaction, and Nonprofit Organizations -- 12 Volunteer Management: It All Depends -- 13 Training and Development in Nonprofit Organizations -- 14 Making Nonprofits More Effective: Performance Management and Performance Appraisals -- PART III Emergent Challenges in Nonprofit Human Resource Management -- 15 Interchangeability of Labor: Managing a Mixed Paid and Volunteer Workforce -- 16 Managing Human Resources in International NGOs -- 17 Managing Generational Differences in Nonprofit Organizations -- 18 Diversity and Diversity Management in Nonprofit Organizations -- 19 Technology and Human Resource Management in Nonprofit Organizations -- 20 Conclusion: Toward a Research Agenda for Nonprofit Human Resource Management -- Index

Human Resources Management for Public and Nonprofit Organizations

Author : Joan E. Pynes
Publisher : John Wiley & Sons
ISBN 13 : 0787975575
Total Pages : 427 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Human Resources Management for Public and Nonprofit Organizations by : Joan E. Pynes

Download or read book Human Resources Management for Public and Nonprofit Organizations written by Joan E. Pynes and published by John Wiley & Sons. This book was released on 2004-07-29 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this thoroughly revised and updated second edition of Human Resources Management for Public and Nonprofit Organizations, Joan E. Pynes--a respected authority in public administration--demonstrates how strategic human resources management is essential for proactively managing change in an environment of tighter budgets, competition from private organizations, the need to maintain and train a more diverse workforce, and job obsolescence brought about by shifts in technology. Complete with a free online instructor's manual, this new edition offers current compensation and budgetary guidance and helps practitioners navigate the newest legal and technological challenges and opportunities in human resource management.

Human Resources Management for Health Care Organizations

Author : Joan E. Pynes
Publisher : John Wiley & Sons
ISBN 13 : 0470873558
Total Pages : 448 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Human Resources Management for Health Care Organizations by : Joan E. Pynes

Download or read book Human Resources Management for Health Care Organizations written by Joan E. Pynes and published by John Wiley & Sons. This book was released on 2012-01-24 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive guide to the essential areas of health care human resources management, and is an immediately useful practical handbook for practitioners as well as a textbook for use health care management programs. Written by the authors of Handbook for the New Health Care Manager and Human Resources Management for Public and Nonprofit Organizations, the book covers the context of human resources management in the unique health care business arena from a strategic perspective includes SHRM and human resources planning, organizational culture and assessment, and the legal environment of human resources management. Managing volunteers and job analysis performance appraisal instruments, training and development programs, and recruitment, targeted selection and hiring techniques are covered. Compensation policies and practices, employer-provided benefits management, implementation of training and organizational development programs, as well as labor-management relations for health care organizations and healthcare human resource information technology are covered, with practical examples and proven strategies amply provided in each chapter.

Human Resource Policies and Procedures for Nonprofit Organizations

Author : Carol L. Barbeito
Publisher : John Wiley & Sons
ISBN 13 : 0471692077
Total Pages : 207 pages
Book Rating : 4.4/5 (716 download)

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Book Synopsis Human Resource Policies and Procedures for Nonprofit Organizations by : Carol L. Barbeito

Download or read book Human Resource Policies and Procedures for Nonprofit Organizations written by Carol L. Barbeito and published by John Wiley & Sons. This book was released on 2004-10-20 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the tools you need to build a successful human resource management system! Learn about organizational policies and procedures, nondiscrimination/affirmative action, recruitment, hiring, termination, compensation, supervision, employment conditions, administration, and volunteer policies--the framework for developing a comprehensive human resource management system for paid employees, volunteer workers, and outsourced work. This practical guide has handy features like a customizable CD-ROM full of sample policies, procedures, and forms that can be easily adapted to individual nonprofit organizations of any size, and it uses checklists extensively, enabling you to perform a step-by-step implementation of a complete, up-to-date human resource management system.

Human Resource Management in the Nonprofit Sector

Author : Ronald J. Burke
Publisher : Edward Elgar Publishing
ISBN 13 : 0857937308
Total Pages : 279 pages
Book Rating : 4.8/5 (579 download)

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Book Synopsis Human Resource Management in the Nonprofit Sector by : Ronald J. Burke

Download or read book Human Resource Management in the Nonprofit Sector written by Ronald J. Burke and published by Edward Elgar Publishing. This book was released on 2012-01-01 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: ÔThis volume addresses on several important topics that influence HRM in the nonprofit sector. By providing rich context and linking research to practice, it creates a foundation for those interested in advancing the art and science of human resources in voluntary organizations.Õ Ð Gary R. Kirk, Virginia Tech, US This impressive book assembles the latest research findings and thinking on the management of voluntary/nonprofit sector organizations and the effective utilization of both paid staff and volunteers. The authors expertly look into the challenges faced by this sector and the growing role that it plays in society. They review HRM in the voluntary sector and discuss the challenges of bringing about best practices, as well as suggesting how to improve leadership of voluntary/nonprofit organizations. Non-profit organizations serve several useful purposes in society and exist in every country in the world. Like organizations in other sectors, non-profit organizations now have to do more with less. This book indicates the ways in which human resource management policies and practices can improve the effectiveness of non-profit organizations. The authors consider the roles played by non-profit organizations IN effective leadership and its development, developing the non-profit brand, enhancing learning and skills development of both paid staff and volunteers and encouraging and supporting bring about organizational change. They also examine how university-based education programs are developing talent in the non-profit sector. This timely book will prove invaluable to academics and doctoral students interested in all aspects of management within the non-profit/voluntary sector. Government professionals working in this sector will also find this compendium insightful.

Managing Human Behavior in Public and Nonprofit Organizations

Author : Robert B. Denhardt
Publisher : SAGE Publications
ISBN 13 : 1506301258
Total Pages : 708 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Managing Human Behavior in Public and Nonprofit Organizations by : Robert B. Denhardt

Download or read book Managing Human Behavior in Public and Nonprofit Organizations written by Robert B. Denhardt and published by SAGE Publications. This book was released on 2015-08-11 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: A must-read for students in public administration and nonprofit management programs! Managing Human Behavior in Public and Nonprofit Organizations, Fourth Edition, is designed to help students understand, manage, and influence the behavior of others in the workplace. Esteemed authors Robert B. Denhardt, Janet V. Denhardt, and Maria P. Aristigueta take an action-oriented approach by using real-world circumstances within public and nonprofit organizations to illustrate key concepts. Important topics such as stress, decision making, motivation, leadership, communication, teams, and change give students a foundational understanding of the basic issues that affect human behavior. In addition to new cases and examples from the public and nonprofit sectors, the Fourth Edition features new material on leadership and organizational change, cultural diversity and generational diversity, and positive organizational behavior.

Managing Human Resources for Nonprofits

Author : Kunle Akingbola
Publisher : Routledge
ISBN 13 : 1135021872
Total Pages : 315 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Managing Human Resources for Nonprofits by : Kunle Akingbola

Download or read book Managing Human Resources for Nonprofits written by Kunle Akingbola and published by Routledge. This book was released on 2015-06-05 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: The core resources and capabilities of any nonprofit organization lie in their human capital; their knowledge, skills and behaviors are critical to the achievement of the organization's mission and performance. Thus, effective management of this key resource is integral to the nonprofit organization's success. This book focuses on the unique characteristics, challenges and contribution of human resource management to the strategic objectives of the nonprofit. It explores contemporary issues that place the management of people at the intersection between the mission, strategy and performance of the organization. The book: * Uses the latest theory to build models that explain the determinants and dimensions of strategic HRM within the nonprofit sector * Examines the core HRM functions in the context of the nonprofit sector to provide insight into how nonprofits can optimize HRM contributions to performance * Provides a step-by-step process to develop, implement and manage HR practices that are aligned with the strategy of the nonprofit organization * Demonstrates how to integrate volunteer management into strategic HRM Using examples from around the world, as well as cases to facilitate learning, this book is ideal for students and professionals interested in strategic human resource management, and nonprofit management.

Human Resource Management

Author : Elizabeth D. Fredericksen
Publisher : Routledge
ISBN 13 : 1317418042
Total Pages : 331 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Human Resource Management by : Elizabeth D. Fredericksen

Download or read book Human Resource Management written by Elizabeth D. Fredericksen and published by Routledge. This book was released on 2015-09-16 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sound HRM practices matter—they are a sine qua non of effective governance in democratic government—equally so at the local, regional, state and national levels of government. The NASPAA (Network of Schools of Public Policy, Affairs, and Administration) accreditation standards demand critical competencies for public managers that are vital to human resource managers and supervisors at all levels. These competencies include: skills to lead and manage in public governance; to participate in and contribute to the policy process; to analyze, synthesize, think critically, solve problems and make decisions; to articulate and apply a public service perspective; and to communicate and interact productively with a diverse and changing workforce and citizenry. This second edition of Human Resource Management is designed specifically with these competencies in mind to: Introduce and explore the fundamental purposes of human resource management in the public service and consider the techniques used to accomplish these purposes Provide exercises to give students practice for their skills after being introduced to the theory, foundation, and practices of public and nonprofit sector HRM Facilitate instruction of the material by introducing important topics and issues with readings drawn from the professional literature Provide information and examples demonstrating the interrelatedness of many of the topics in public sector HRM and the trends shaping public and nonprofit management, especially diversity, ethics, and technology. Demonstrate and describe differences among HRM practices in public, for-profit and nonprofit organizations, and between the levels of government. Human Resource Management is organized to provide a thorough discussion of the subject matter with extensive references to relevant literature and useful teaching tools. Thus, students will consider the issues, purposes, and techniques of HRM and conceptualize how varied their roles are, or will be, whether a personnel specialist in a centralized system or a supervisor managing in one of the increasingly common decentralized systems. Each chapter includes a thorough review of the principles and practices of HRM (including the why and the how), selected readings, important themes, diverse examples, key terms, study questions, applied exercises, case studies, and examples of forms and processes would-be managers will encounter in their roles.

Personnel Management in Government Agencies and Nonprofit Organizations

Author : Dennis Dresang
Publisher : Taylor & Francis
ISBN 13 : 1134816502
Total Pages : 387 pages
Book Rating : 4.1/5 (348 download)

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Book Synopsis Personnel Management in Government Agencies and Nonprofit Organizations by : Dennis Dresang

Download or read book Personnel Management in Government Agencies and Nonprofit Organizations written by Dennis Dresang and published by Taylor & Francis. This book was released on 2017-06-14 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes coverage of issues relating to every level of government (federal, state, and local agencies) as well as in nonprofit organizations Examines the latest management theories (such as employee engagement and motivation) and current issues including disability and LGBT inclusivity, privatization, merit systems, and family and medical leave The discussion is rooted in public policy issues, providing students with a better understanding of the actors involved and the broader context of personnel administration The focus on the human resource issues is important to the work of all managers--not just personnel specialists Abundant pedagogical tools, including learning objectives, summaries, and discussion questions, guide student understanding and foster critical thinking Exercises and case studies throughout the book can be assigned for individual or group work, helping students apply public personnel management concepts to real world situations.

Diaspora and Visual Culture

Author : Nicholas Mirzoeff
Publisher : Routledge
ISBN 13 : 1136218742
Total Pages : 279 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Diaspora and Visual Culture by : Nicholas Mirzoeff

Download or read book Diaspora and Visual Culture written by Nicholas Mirzoeff and published by Routledge. This book was released on 2014-04-04 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to examine the connections between diaspora - the movement, whether forced or voluntary, of a nation or group of people from one homeland to another - and its representations in visual culture. Two foundational articles by Stuart Hall and the painter R.B. Kitaj provide points of departure for an exploration of the meanings of diaspora for cultural identity and artistic practice. A distinguished group of contributors, who include Alan Sinfield, Irit Rogoff, and Eunice Lipton, address the rich complexity of diasporic cultures and art, but with a focus on the visual culture of the Jewish and African diasporas. Individual articles address the Jewish diaspora and visual culture from the 19th century to the present, and work by African American and Afro-Brazilian artists.

Managing Public and Nonprofit Organizations

Author : Charles Coe
Publisher : Routledge
ISBN 13 : 1351661612
Total Pages : 175 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Managing Public and Nonprofit Organizations by : Charles Coe

Download or read book Managing Public and Nonprofit Organizations written by Charles Coe and published by Routledge. This book was released on 2017-07-06 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Public and Nonprofit Organizations approaches public management learning in a unique way, examining more than 100 high-profile and little-known administrative failure and success stories to explore how failures happen, how they can be prevented, and how to replicate successes in other jurisdictions. Organized to complement a standard public management or organizational behavior textbook structure, and to satisfy NASPAA accreditation requirements, this book explores both traditional public administration functions (performance management, financial management, human-resource management, procurement management, policymaking, capital management, and information-technology management) and organizational concepts (organizational structure and organizational culture). Unlike a traditional casebook, the accompanying stories do not stop in the middle to ask the readers what they would do; instead readers are asked to consider how the events illuminate what public management means and how to make it most effective. The stories ground and give meaning to the book’s review of principles and best practices. Stories include both well-known and highly reported stories of success and failure including Wikileaks, the Boston Marathon bombing, bankruptcy of Detroit, British Petroleum oil spill, 9/11 World Trade Center attack, decision to invade Iraq, Affordable Care Act website rollout, "Bridgegate" scandal, and the Brooklyn Navy Yard killings. The stories do not pass judgment on governments and nonprofits as institutions, but rather teach students and practitioners best management practices by example. Discussion questions are included at the end of each chapter to prompt classroom discussion.

Handbook of Human Resources Management in Government

Author : Stephen E. Condrey
Publisher : John Wiley & Sons
ISBN 13 : 9780787977153
Total Pages : 842 pages
Book Rating : 4.9/5 (771 download)

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Book Synopsis Handbook of Human Resources Management in Government by : Stephen E. Condrey

Download or read book Handbook of Human Resources Management in Government written by Stephen E. Condrey and published by John Wiley & Sons. This book was released on 2005-04-18 with total page 842 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this thoroughly updated edition of a classic reference, Stephen E. Condrey brings together leading experts in public administration and HR management to detail how you can: Move beyond your often limited problem-solving role as an HR manager and demonstrate how you can play a more strategic role in your organization. Deal with crucial issues such as diversity, EEO regulations and other legal issues, compensation, sexual harassment, and performance appraisal. Expand your ability to maximize productivity, efficiency, and employee satisfaction. Develop budgets, use volunteers, and employ consultants. Also included with purchase is a free supplemental on-line Instructor's Manual. Order your copy now!

Strategic Leadership and Management in Nonprofit Organizations

Author : Martha Golensky
Publisher : Oxford University Press
ISBN 13 : 0190097868
Total Pages : 393 pages
Book Rating : 4.1/5 (9 download)

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Book Synopsis Strategic Leadership and Management in Nonprofit Organizations by : Martha Golensky

Download or read book Strategic Leadership and Management in Nonprofit Organizations written by Martha Golensky and published by Oxford University Press. This book was released on 2020-01-30 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nonprofit organizations need smart, informed managers. This comprehensive introductory textbook aims to expose students to the range of responsibilities expected from modern nonprofit organizations and their boards, executive management, frontline staff, and community volunteers. Section 1 focuses on the characteristics of a nonprofit organization, with an explanation of the specific attributes of both charitable and member-serving nonprofits. It considers the historical development of the nonprofit sector as a whole and of the human services subsector in particular, culminating with a review of the political and economic climate in which nonprofits operate. Section 2 considers theories of leadership. The multiple roles of the nonprofit professional leader are delineated, to recognize that the same person may serve as manager and administrator, motivated by different priorities when functioning in each capacity. Ethical issues are also considered, along with the theoretical and practical aspects of decision-making, and the relationship between organizational culture and organizational change. Sections 3 and 4 address the specific skills of the nonprofit leader involved in securing material resources and managing human resources, respectively. The book concludes with a focus on the role of volunteers and the need for organizations to provide them good experiences if they want volunteers to keep coming back. Featuring an extended case study, this book is a useful guide for students and professionals new to the workplace on topics such as successfully managing change, strengthening programs, nurturing a dynamic board of directors, diversifying revenues, and building a strong, committed staff and volunteer corps.

Public Personnel Management

Author : Jared J. Llorens
Publisher : Routledge
ISBN 13 : 1351984519
Total Pages : 571 pages
Book Rating : 4.3/5 (519 download)

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Book Synopsis Public Personnel Management by : Jared J. Llorens

Download or read book Public Personnel Management written by Jared J. Llorens and published by Routledge. This book was released on 2017-12-14 with total page 571 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in a thoroughly revised 7th edition, Public Personnel Management focuses on the critical issues and common processes in the management of public sector personnel. In keeping with prior editions, the text centers on the core processes within public human resource management: strategic workforce planning, effective recruitment and retention, workforce development, and employee relations. Designed to further address the ways in which expectations for human resource managers have changed and developed in recent years, the 7th edition includes several new features and improvements: Substantially restructured, updated, and additional case studies and student exercises. Coverage of how the field of Public HRM has been influenced by the two most recent national recessions, economic downturns at the state and local level, privatization and contracting trends at all levels of government, the growing presence of millennial employees in the workplace, issues surrounding social media use within the workplace, the evolving goals of social equity and diversity, and the shifting role and influence of labor unions. Discussions of how the growth in information technology capabilities has influenced the major processes within HRM, from workforce analysis through big data analytics to the explosion in automated recruitment, assessment, and instructional technologies. For the first time, the text includes an online Instructor's Manual, PowerPoint slides, discussion questions, and suggestions for further reading to make it even easier to assign and use this classic text in the classroom. Providing the most up-to-date and thorough overview of the history and practice of public human resource management for both undergraduate and graduate students, Public Personnel Management, 7e remains the beloved text it ever was, ideal for introductory courses in Public Personnel Management, Public Human Resource Management, and Nonprofit Personnel Management.

Managing Nonprofit Organizations

Author : Mary Tschirhart
Publisher : John Wiley & Sons
ISBN 13 : 0470402997
Total Pages : 518 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Managing Nonprofit Organizations by : Mary Tschirhart

Download or read book Managing Nonprofit Organizations written by Mary Tschirhart and published by John Wiley & Sons. This book was released on 2012-07-11 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: MANAGING NONPROFIT ORGANIZATIONS This essential resource offers an overall understanding of nonprofits based on both the academic literature and practitioner experience. It shows how to lead, manage, govern, and structure effective and ethical nonprofit organizations. Managing Nonprofit Organizations reveals what it takes to be entrepreneurial and collaborative, formulate successful strategies, assess performance, manage change, acquire resources, be a responsible financial steward, and design and implement solid marketing and communication plans. "Managing Nonprofit Organizations is the only introductory text on this subject that manages to do three critical things equally well: It's comprehensive, covering all the key topics leaders of NPOs need to know about; it's practical, providing lots of examples, case incidents, and experiential exercises that connect the content to the real world; and, best of all (and most unique compared to others), it's research-based, drawing on the latest and best empirical studies that look into what works and doesn't work in the world of nonprofit management." —Vic Murray, professor, School of Public Administration, University of Victoria "This book is a rarity—a text that can be used both as the focus for academic study and as a source of stimulating ideas for those practitioners who want to explore theories about management and how they can be applied so they can do a better job. Tschirhart and Bielefeld have explained all aspects of nonprofit management and leadership in a way that will stimulate as well as inform." —Richard Brewster, executive director, National Center on Nonprofit Enterprise, Virginia Tech University "Managing Nonprofit Organizations presents a comprehensive treatment of this important topic. The book satisfies the competencies and curriculum guidelines developed by NASPAA and by NACC and would be ideal for instruction. The book maintains its commitment to informing management and leadership throughout the nonprofit sector." —Jeffrey L. Brudney, Albert A. Levin Chair of Urban Studies and Public Service, Cleveland State University "This is an important book, written by two of the leading scholars in the nonprofit studies field. Nonprofit managers, board members, funders, educators, and others will find Managing Nonprofit Organizations extremely valuable." —Michael O' Neill, professor of nonprofit management, University of San Francisco "Here's the book that my students have been asking for—just the right mix of theory presentation, research findings, and practical suggestions to serve the thoughtful nonprofit management practitioner. It will inform, instruct, and ultimately, inspire." —Rikki Abzug, professor of management, Anisfield School of Business, Ramapo College

Human Resource Management Ethics

Author : John R. Deckop
Publisher : IAP
ISBN 13 : 1607525682
Total Pages : 316 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Human Resource Management Ethics by : John R. Deckop

Download or read book Human Resource Management Ethics written by John R. Deckop and published by IAP. This book was released on 2006-08-01 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: HRM ethics is a root cause of many important problems in business ethics, and may represent the solution to even more. This volume defines, analyzes, and proposes solutions to ethical problems related to both the executive levels of the organization, and the organization as a whole. This book contains a fascinating range of scholarship from highly regarded authors. Macro and micro perspectives are presented, including perspectives from psychology, social psychology, organizational behavior, strategy, law, spirituality, critical studies, public/nonprofit management, and a variety of functional areas within the field of HRM.

Performance Analysis for Public and Nonprofit Organizations

Author : XiaoHu Wang
Publisher : Jones & Bartlett Learning
ISBN 13 : 0763751065
Total Pages : 369 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis Performance Analysis for Public and Nonprofit Organizations by : XiaoHu Wang

Download or read book Performance Analysis for Public and Nonprofit Organizations written by XiaoHu Wang and published by Jones & Bartlett Learning. This book was released on 2010 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The book focuses on application of performance analysis tools, not the theory of performance management. This text is an effective learning tool for students in analytical technique courses in public administration and policy programs. With other texts, students may learn about a statistical concept and calculation, but still don't understand the managerial context where the statistical tool applies. Consequently, they often fail to understand the managerial importance of statistical tools they learn, and worse, fail to recognize the correct tool to use when a managerial issue rises. This book corrects this problem by providing a managerial context that bridges statistical concepts and the managerial reality. The managerial context is performance management, in which performance data are presented, monitored, and analyzed. It is in this performance management context that the usefulness and applicability of statistical tools are illuminated for the learner."--BOOK JACKET.