Start Your Own Personal Concierge Service

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Author :
Publisher : Entrepreneur Press
ISBN 13 : 1613081642
Total Pages : 156 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Start Your Own Personal Concierge Service by : Entrepreneur Press

Download or read book Start Your Own Personal Concierge Service written by Entrepreneur Press and published by Entrepreneur Press. This book was released on 2012-05-26 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Turn Your Can-Do Attitude Into Cash Are you a pro at multi-tasking? Do you thrive on deadlines and love a good challenge? Could you find satisfaction in lending others a hand? If so, you’re in high demand in the booming personal concierge industry. Offering easy startup and low overhead, a personal concierge helps clients with everyday tasks from organizing to shopping. Led by our experts, learn how to successfully establish your business, develop your service list, build a client base, and even, expand. Plus, uncover the secrets of practicing entrepreneurs, gaining priceless insight, advice, and tricks on managing common and difficult requests. Learn how to: Make the right contacts to find great business and individual clients Identify and develop your service niche Choose what services to offer Set fees and collect payment Build vendor relationships Cost-effectively promote and advertise your service Build loyalty and referrals among your clients Hire help And more Sample forms, additional resources, checklists and work sheets guide you through every step of the startup process. You have what it takes to be an in-demand personal concierge—let us help you get started and succeed!

Start Your Own Senior Concierge Service

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Author :
Publisher :
ISBN 13 :
Total Pages : 168 pages
Book Rating : 4.6/5 (94 download)

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Book Synopsis Start Your Own Senior Concierge Service by : Craig Wallin

Download or read book Start Your Own Senior Concierge Service written by Craig Wallin and published by . This book was released on 2020-02-05 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your complete step-by-step guide to starting a profitable senior concierge service in just 30 days. With over 50 million seniors over 65 in the U.S. alone, the demand for senior concierge services is skyrocketing. As seniors age, they need more help with many of the daily activities younger folks take for granted, like running errands, pet care, household management and dozens of other tasks. If you have a "can-do" attitude, common sense and compassion for elders, you will do well in this business. A senior concierge services offers you: A flexible schedule. Be your own boss. A recession-proof business. Start with just a few hundred dollars. In this book, you'll discover: Secrets of six-figure concierges. How to set your hourly rates. 8 sources for free local referrals. The 22 most in-demand services to offer. The essential form you must have (included in chapter 5.)

Concierge Confidential

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Author :
Publisher : St. Martin's Press
ISBN 13 : 1429929294
Total Pages : 286 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Concierge Confidential by : Michael Fazio

Download or read book Concierge Confidential written by Michael Fazio and published by St. Martin's Press. This book was released on 2011-02-01 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

Tap

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Publisher : MIT Press
ISBN 13 : 0262340410
Total Pages : 242 pages
Book Rating : 4.2/5 (623 download)

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Book Synopsis Tap by : Anindya Ghose

Download or read book Tap written by Anindya Ghose and published by MIT Press. This book was released on 2017-04-14 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the smartphone can become a personal concierge (not a stalker) in the mobile marketing revolution of smarter companies, value-seeking consumers, and curated offers. Consumers create a data trail by tapping their phones; businesses can tap into this trail to harness the power of the more than three trillion dollar mobile economy. According to Anindya Ghose, a global authority on the mobile economy, this two-way exchange can benefit both customers and businesses. In Tap, Ghose welcomes us to the mobile economy of smartphones, smarter companies, and value-seeking consumers. Drawing on his extensive research in the United States, Europe, and Asia, and on a variety of real-world examples from companies including Alibaba, China Mobile, Coke, Facebook, SK Telecom, Telefónica, and Travelocity, Ghose describes some intriguingly contradictory consumer behavior: people seek spontaneity, but they are predictable; they find advertising annoying, but they fear missing out; they value their privacy, but they increasingly use personal data as currency. When mobile advertising is done well, Ghose argues, the smartphone plays the role of a personal concierge—a butler, not a stalker. Ghose identifies nine forces that shape consumer behavior, including time, crowdedness, trajectory, and weather, and he examines these how these forces operate, separately and in combination. With Tap, he highlights the true influence mobile wields over shoppers, the behavioral and economic motivations behind that influence, and the lucrative opportunities it represents. In a world of artificial intelligence, augmented and virtual reality, wearable technologies, smart homes, and the Internet of Things, the future of the mobile economy seems limitless.

Start Your Own Senior Transportation Business

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Author :
Publisher :
ISBN 13 :
Total Pages : 116 pages
Book Rating : 4.6/5 (45 download)

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Book Synopsis Start Your Own Senior Transportation Business by : Craig Wallin

Download or read book Start Your Own Senior Transportation Business written by Craig Wallin and published by . This book was released on 2020-01-26 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how you can earn $35 to $60 an hour driving seniors to medical appointments. This fast-growing service business is needed every day in every town and you can get started on a shoestring. One in five seniors does not drive and many of those may be forced to stay home due to lack of transportation and miss a medical appointment or be unable to shop for groceries. A private senior transportation service helps those seniors get around easily.In addition, the federal government now requires that state medicaid programs cover the cost of transportation to medical appointments. This has created even more opportunities for local senior transportation businesses.A senior transportation can be started with very little money - if you have a reliable car and a cellphone, you're almost there. The rewards are great - not just in dollars and cents - but in helping seniors live better lives by helping them enjoy their independence as long as possible. That's priceless.What is an N.E.M.T. vehicle? Unlike some specialized medical transportation vehicles - like an ambulance - a basic senior ride service does not require a special vehicle to transport seniors. There are far more seniors who are able to walk and just need a ride on a regular basis. NEMT is short for non-emergency medical transport. The name means exactly that - unlike an ambulance, your vehicle, whether a car, SUV or minivan, is an NEMT vehicle if you are taking passengers to and from medical appointments. You won't need to buy an expensive new van or specialized equipment, because you can focus on where there is a steady demand - transporting seniors who are able to walk. ( The medical term is "ambulatory")The opportunities are wide open in this fast-growing field, and so is the potential for an above-average income that's recession-proof. At current rates, a six-figure income is not uncommon for full-time drivers.If you've always wanted to be your own boss, running a business that makes a positive difference in people's lives every day, and are a caring person, take the first step by reading my step-by-step guide. The advice you'll find in the book will give you a head start, reduce risk, and cut startup costs. So you can get started right away, the book also contains a list of major transportation brokers who hire local drivers in all states.

The Concierge Life

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Author :
Publisher : Concierge Press
ISBN 13 : 9780999528303
Total Pages : 168 pages
Book Rating : 4.5/5 (283 download)

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Book Synopsis The Concierge Life by : Kellyann Schaefer

Download or read book The Concierge Life written by Kellyann Schaefer and published by Concierge Press. This book was released on 2017-11 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: You want to do more than just run a concierge business. You want to live the Concierge Life!But first, you need to know the truth about what it takes to create a successful concierge business¿and it may not be what you think. In this book, we¿ll tackle the big issues that concierge businesses face every day, like: ¿ The six false beliefs that will kill your dream-and maybe your business, too!¿ Your #1 job as a concierge. (Hint: it¿s not serving your clients!)¿ How to manage your mindset so little setbacks don¿t become big barriers.¿ How to identify (and market to) your real ideal clients.This is your guide to creating a thriving concierge business and living the dream. Are you ready to start creating your awesome Concierge Life?

The Medical Entrepreneur

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Publisher : Nano 2 Business Press
ISBN 13 : 0615407137
Total Pages : 126 pages
Book Rating : 4.6/5 (154 download)

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Book Synopsis The Medical Entrepreneur by : Steven M. Hacker

Download or read book The Medical Entrepreneur written by Steven M. Hacker and published by Nano 2 Business Press. This book was released on 2010 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A comprehensive primer on the business skills essential for physicians."- Kirkus Reviews"A doctors' guide to entrepreneurship..."- Kirkus ReviewsThis is the new third edition (2015-2016) of the most popular business and practice management book for physicians, medical students and medical residents. Thousands of doctors and entrepreneurs have bought this book before joining a group or starting their own practice or entrepreneurial venture. The brand new third edition contains NEW FORMATTING AND NEW MATERIAL for the same low price as past editions. This third edition includes a bonus section to help entrepreneurs and doctors source out specific vendors' and their products and services to get a jumpstart on your business or medical practice. WARNING AND ADVICE for Doctors & Medical students and entrepreneurs: BEFORE JOINING A GROUP PRACTICE OR STARTING A NEW BUSINESS, DO NOT SIGN ANY CONTRACTS UNTIL YOU HAVE FINISHED READING THIS BOOK.This book is written to help doctors, medical residents, medical students, and physicians in private practice and academia avoid costly business mistakes in their post medical school career. It is uniquely written from the perspective of a successful physician entrepreneur. Busy doctors with little time can quickly access critical cost saving information when joining or starting a private practice. Topics include everything from how to set up a practice, sign a contract with another group, hire another doctor, contract with insurance companies, understand health regulations including the HITECH stimulus act, how to qualify to receive stimulus funds, billing in the office, hiring and firing personnel, picking a location, obtaining hospital privileges, applying for the required licenses, electronic health records, practice management software, health technology in the office, how to protect your estate, liability issues, marketing and public relations, design of the medical office and more. Also written for the physician entrepreneur, the book explains how to raise capital, term sheets, understanding venture capital, board of directors, incorporation election issues, how to understand financials, balance sheets, negotiations, hiring the management team, how to take an idea and turn it into an operating business, how to protect your intellectual property, copyrights, trademarks, patents, customer acquisition and how to deal with a business when things go wrong. The book covers much more and includes expert "stat consults" or opinions from corporate attorneys, intellectual property attorneys, board certified health care attorneys and estate attorneys.

Ultimate Service

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Author :
Publisher : Prentice Hall
ISBN 13 : 9780131753570
Total Pages : 0 pages
Book Rating : 4.7/5 (535 download)

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Book Synopsis Ultimate Service by : Holly Stiel

Download or read book Ultimate Service written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.

Bluefishing

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Publisher : Simon and Schuster
ISBN 13 : 150115253X
Total Pages : 131 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis Bluefishing by : Steve D. Sims

Download or read book Bluefishing written by Steve D. Sims and published by Simon and Schuster. This book was released on 2017-10-17 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether it’s climbing Everest, launching a business, applying for a dream job, or just finding happiness in everyday life, Steve Sims, founder of the luxury concierge service, Bluefish, reveals simple and effective ways to sharpen your mind, gain a new perspective, and achieve your goals. From helping a client get married in the Vatican, to charming and connecting with business mogul Elon Musk, Bluefish founder Steve Sims is known to make the impossible possible. Now, in his first book, he shares tips, techniques, and principles to break down any door and step onto whatever glamorous stage awaits you. By following Steve’s succinct yet insightful advice—as well as inspiration gleaned from the moving stories of others—you, too, can transform your life and achieve the impossible.

Concierge Medicine

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Author :
Publisher : Rowman & Littlefield
ISBN 13 : 1442207086
Total Pages : 197 pages
Book Rating : 4.4/5 (422 download)

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Book Synopsis Concierge Medicine by : Steven D. Knope

Download or read book Concierge Medicine written by Steven D. Knope and published by Rowman & Littlefield. This book was released on 2010-09-16 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: At a time when Americans are debating the pros and cons of recent health care reforms, Concierge Medicine offers an alternative to save primary care medicine. Here, the author outlines an increasingly popular, though controversial, system that offers a high level of care to patients who still need and value a relationship with their personal physician. Dr. Knope introduces concierge medicine, which encourages patients to contract directly with physicians for personalized care that is not determined by insurance coverage but rather by the patient and doctor together. For those considering an individualized health care model that can be more affordable, cost effective and straightforward, Dr. Knope offers practical advice for finding, interviewing, and contracting with a concierge doctor.

The Velvet Rope Economy

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Author :
Publisher : Anchor
ISBN 13 : 0385543093
Total Pages : 337 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis The Velvet Rope Economy by : Nelson D. Schwartz

Download or read book The Velvet Rope Economy written by Nelson D. Schwartz and published by Anchor. This book was released on 2020-03-03 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: From New York Times business reporter Nelson D. Schwartz comes a gripping investigation of how a virtual velvet rope divides Americans in every arena of life, creating a friction-free existence for those with money on one side and a Darwinian struggle for the middle class on the other side. In nearly every realm of daily life--from health care to education, highways to home security--there is an invisible velvet rope that divides how Americans live. On one side of the rope, for a price, red tape is cut, lines are jumped, appointments are secured, and doors are opened. On the other side, middle- and working-class Americans fight to find an empty seat on the plane, a place in line with their kids at the amusement park, a college acceptance, or a hospital bed. We are all aware of the gap between the rich and everyone else, but when we weren't looking, business innovators stepped in to exploit it, shifting services away from the masses and finding new ways to profit by serving the privileged. And as decision-makers and corporate leaders increasingly live on the friction-free side of the velvet rope, they are less inclined to change--or even notice--the obstacles everyone else must contend with. Schwartz's "must read" book takes us on a behind-the-scenes tour of this new reality and shows the toll the velvet rope divide takes on society.

Handbook of Concierge Medical Practice Design

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Author :
Publisher : CRC Press
ISBN 13 : 1466568194
Total Pages : 208 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Handbook of Concierge Medical Practice Design by : Maria K. Todd

Download or read book Handbook of Concierge Medical Practice Design written by Maria K. Todd and published by CRC Press. This book was released on 2017-11-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: In concierge medicine, physicians develop amenities-rich membership programs and collect a monthly or annual membership fee to pay for the amenities in addition to the medical services rendered. Handbook of Concierge Medical Practice Design examines the many considerations physicians must make prior to transitioning their practices into concierge s

Love, Your Concierge

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781495985638
Total Pages : 442 pages
Book Rating : 4.9/5 (856 download)

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Book Synopsis Love, Your Concierge by : Jessica Ingro

Download or read book Love, Your Concierge written by Jessica Ingro and published by Createspace Independent Publishing Platform. This book was released on 2014-02-19 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organization – that's what I do. Control – it's my middle name.Hello. I'm Elizabeth – your personal concierge. My job is to play fairy godmother to the rich and famous.The universal rulebook may say to never mix business with pleasure, but its author never worked for Grant Morgan, my sexy and brooding client. As a top attorney in Manhattan, Grant is used to calling the shots and dominating everything he touches. He also changes girlfriends as often as I pick up his dry cleaning. A part of me still wishes I could let him command my body and take me in ways I've never imagined, though.One moment of weakness is all it takes to change everything forever.Addicted – I can't get enough of him. Consumed – He's all I think and dream about.The book has officially been thrown out the window. I'm in love and completely terrified. With lines blurred, I find myself lying, cheating and stealing to protect myself from being hurt. But my choices affect more than just me and now I'm not so sure what I'm trying to protect myself from.Will love be enough to erase all I've done? Or have I made the biggest mistake of all?

The Concierge Manual

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Author :
Publisher : Newroad Publishing
ISBN 13 : 9781931109079
Total Pages : 0 pages
Book Rating : 4.1/5 (9 download)

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Book Synopsis The Concierge Manual by : Katharine C. Giovanni

Download or read book The Concierge Manual written by Katharine C. Giovanni and published by Newroad Publishing. This book was released on 2009-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answering some of the biggest questions about the logistics of running a concierge business, this guide provides all the tools necessary to create a successful concierge, lifestyle management, errand service, or personal assistant company. From on-site, lobby, or corporate concierge services to more individual-oriented businesses, everything from the basics of starting a new company to sales and marketing tips are covered here in a simple, step-by-step format.

How to Start A Handywoman Concierge Business

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Author :
Publisher : Severo Melendez
ISBN 13 : 0979488745
Total Pages : 62 pages
Book Rating : 4.9/5 (794 download)

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Book Synopsis How to Start A Handywoman Concierge Business by :

Download or read book How to Start A Handywoman Concierge Business written by and published by Severo Melendez. This book was released on 2006-11 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Concierge Mindset

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Author :
Publisher :
ISBN 13 : 9781792626883
Total Pages : 86 pages
Book Rating : 4.6/5 (268 download)

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Book Synopsis The Concierge Mindset by : Joanne Deleon

Download or read book The Concierge Mindset written by Joanne Deleon and published by . This book was released on 2019-06-05 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Joanne has been one of those real estate professionals one always wants to emulate. Her professionalism and reputation are amazing. She's smart, caring, and knows how to get the job done." -Terri Johnson, CRS Ninja Master Instructor - Broker and Licensee by the California Department of Real Estate "As a real estate professional, Joanne has always found a way to create "WOW" experiences for her clients. Now, as an author, she has the blueprint to make that dream happen for you too!" -Dennis Giannetti, MS Master Ninja Selling Instructor - Go-Giver Certified Speaker - Tony Robbins Certified Coach - Licensed Realtor ___________ Are you ready to take your real estate business from good to great? Through her 20-year real estate career Joanne DeLeon has embraced the idea that with love for her customers her business would grow, and it has. Soon she found herself with a new issue to address. With all the growth came a lot of extra "noise." Joanne found herself answering the same questions time and time again. Inspired while on a vacation, she went about creating a system that allowed her to answer such questions before they were even asked, which allowed her to stay in the spirit of love and grow her real estate career at an incredible rate. The Concierge Mindset is the first book from Joanne DeLeon, a perennial RealTrends Americas Best Real Estate Agent. DeLeon has taken the secrets to her successful communication with clients and tools she uses every day to maximize her business and put them in this easy to read book. In The Concierge Mindset you'll learn: How to Adapt a "Concierge Mindset" In Real Estate Joanne DeLeon's Top 10 Concierge Tools She Uses in Her Business Four Ways to Go Above and Beyond to Wow Your Clients How to Use All of These Resources to Grow Your Business _________ From early readers of The Concierge Mindset: "I've known Joanne DeLeon for the last 15 years and am proud to call her a fellow owner/partner at The Group, Inc. Real Estate. Joanne is always willing to share her creative ideas and business practices with other real estate professionals. In fact, Joanne has contributed to the content we teach in the Ninja Installation. She provides a level of "fabled service" that produces repeat business and an abundance of referrals. Her clients routinely refer to her as a "real pro," and I agree!" -Don Tennessen Master Instructor for Ninja Selling "In an industry where the "secret sauce" of top producing agents is tightly held, this inside look at the granular details of the day-to-day systems, processes, and nuggets of a top-producing, non-team agent is a true gift to the real estate industry. No matter your level of production, this book holds dozens of clear, proven, and easy-to-implement ideas that will increase your income per hour so you can have a life." -Peter Parnegg Former owner and co-CEO of Coldwell Banker Legacy, New Mexico's #1 real estate company since 1998

Personal Concierge Service

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Author :
Publisher : Entrepreneur Press
ISBN 13 : 1613082169
Total Pages : 725 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Personal Concierge Service by :

Download or read book Personal Concierge Service written by and published by Entrepreneur Press. This book was released on 2012-07-15 with total page 725 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personal assistants aren't just for the rich and famous anymore. More and more people are willing to pay good money for personal services that help make their lives easier. Our guide will show you how to get started in two high-paying and exciting personal service businesses: personal concierge and personal shopper. As a personal concierge, clients will hire you to plan trips, make dinner reservations, get concert tickets, pick-up dry cleaning and myriad other errands they simply don't have time to do themselves. Love to shop? Become a personal shopper and get paid to shop for gifts, fashions and just about anything else people buy. Some personal shoppers even act as wardrobe consultants to celebrities. Startup is easy. Overhead is low. And you can even work out of your home. All you need to get started is a phone, some business cards, and this essential guide. It teaches you everything you need to know, including: Making the right contacts to find great business and individual clients Using the internet to make your job easier Building loyalty among clients and getting glowing referrals Choosing what services to offer and setting fees What it takes to gain the competitive edge Whichever path you choose, our guide is your key to success. You'll learn everything you need to know to start and run your new business. Sample forms, additional resources, checklists and work sheets guide you through every step of the startup process, putting you on the road to success in your own concierge business today! The First Three Years In addition to industry specific information, you’ll also tap into Entrepreneur’s more than 30 years of small business expertise via the 2nd section of the guide - Start Your Own Business. SYOB offers critical startup essentials and a current, comprehensive view of what it takes to survive the crucial first three years, giving your exactly what you need to survive and succeed. Plus, you’ll get advice and insight from experts and practicing entrepreneurs, all offering common-sense approaches and solutions to a wide range of challenges. • Pin point your target market • Uncover creative financing for startup and growth • Use online resources to streamline your business plan • Learn the secrets of successful marketing • Discover digital and social media tools and how to use them • Take advantage of hundreds of resources • Receive vital forms, worksheets and checklists • From startup to retirement, millions of entrepreneurs and small business owners have trusted Entrepreneur to point them in the right direction. We’ll teach you the secrets of the winners, and give you exactly what you need to lay the groundwork for success. BONUS: Entrepreneur’s Startup Resource Kit! Every small business is unique. Therefore, it’s essential to have tools that are customizable depending on your business’s needs. That’s why with Entrepreneur is also offering you access to our Startup Resource Kit. Get instant access to thousands of business letters, sales letters, sample documents and more – all at your fingertips! You’ll find the following: The Small Business Legal Toolkit When your business dreams go from idea to reality, you’re suddenly faced with laws and regulations governing nearly every move you make. Learn how to stay in compliance and protect your business from legal action. In this essential toolkit, you’ll get answers to the “how do I get started?” questions every business owner faces along with a thorough understanding of the legal and tax requirements of your business. Sample Business Letters 1000+ customizable business letters covering each type of written business communication you’re likely to encounter as you communicate with customers, suppliers, employees, and others. Plus a complete guide to business communication that covers every question you may have about developing your own business communication style. Sample Sales Letters The experts at Entrepreneur have compliled more than 1000 of the most effective sales letters covering introductions, prospecting, setting up appointments, cover letters, proposal letters, the all-important follow-up letter and letters covering all aspects of sales operations to help you make the sale, generate new customers and huge profits.