How To Be More In Tune With The Feelings Of Your Customers

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How to be More in Tune with The Feelings of Your Customers

Author : Sam Amoo
Publisher : Sam Amoo Publishing
ISBN 13 : 1637503555
Total Pages : 96 pages
Book Rating : 4.6/5 (375 download)

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Book Synopsis How to be More in Tune with The Feelings of Your Customers by : Sam Amoo

Download or read book How to be More in Tune with The Feelings of Your Customers written by Sam Amoo and published by Sam Amoo Publishing. This book was released on 2022-11-21 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence is a Powerful Tool That Can Help You Get More Customers, Increase Sales, Make Better Decisions and Build Better Relationships - The Simple Techniques for Increasing Sales, Customer Loyalty and Retention. What if you could learn to use your emotions to your advantage? What if you could increase your emotional intelligence so that you could make better decisions and build stronger relationships? If you want to become more successful, happier, healthier, wealthier and more influential, this is the book for you! It’s easy to ignore the needs of your customers, but ignoring their feelings doesn’t work. If you want to truly understand how to be more in tune with the feelings of your customers, then it’s time to look at the science of Emotional Intelligence. One of the biggest challenges that sales teams face in today’s complex, 24/7 world is managing customer expectations. Many companies are turning to emotional intelligence tools to help them become more in tune with their customers and increase the likelihood of customer retention, which is their ultimate sales machine. According to some of the best salespeople in history, the secret to successful ninja selling is knowing what your customer is feeling. The trick to selling like crazy is not necessarily in what you are saying but how you are saying it and the emotion you convey with your words. If you want to be a better salesperson that sell like titans, you need to know how to connect emotionally with your customer. To be able to connect emotionally with your customers is not something that happens overnight. You need to develop emotional intelligence over time through learning experiences. This book will help you understand how you can use your emotions to pitch anything, connect emotionally with your customers and improve your sales like a ninja marketer. In today’s world, we need to understand human emotions. We need to amp it up to connect emotionally with our customers, prospects, employees and other people. And that means tapping into our feelings and understanding their needs. If you want to make your company the most profitable it can be, you need to understand the way your customers think and feel about your brand. You need to know their hopes and dreams and what they’re looking for—and then figure out how to deliver on those expectations in ways that will inspire them to buy more of your product or service. So often, I’ve seen that people have very good business ideas, but when they talk to potential customers about it, they seem to be very disconnected from their customer’s emotions. If you’re not taking the time to listen to what your customers are telling you about their pain points and their needs, you're missing out on one of the biggest opportunities to increase your sales, customer retention, and customer loyalty. But to do that, you need to know what emotions are going on inside your customers. Emotional intelligence—the ability to identify, manage, and communicate the emotions of your customers, employees, and stakeholders—is what differentiates great organizations from average ones. Emotional Intelligence is the Key to Unlocking the Power of Positive Customer Experience. In fact, the best companies are actually measuring their customers' emotional state, and are using that information to make more informed decisions about their products and services. Learn how to use emotional intelligence to increase sales, customer loyalty and retention, and how to make the best impression on customers. This book will change the way you think about marketing like a ninja. Click The Buy Button Now!

Emotional Value

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609943414
Total Pages : 305 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis Emotional Value by : Janelle Barlow

Download or read book Emotional Value written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2000-04-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

Affected

Author : Cara Wrigley
Publisher : John Wiley & Sons
ISBN 13 : 0730357015
Total Pages : 255 pages
Book Rating : 4.7/5 (33 download)

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Book Synopsis Affected by : Cara Wrigley

Download or read book Affected written by Cara Wrigley and published by John Wiley & Sons. This book was released on 2019-02-19 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionized the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotional understanding of customers and how they feel about a product, service, or business, even when your primary interactions are via digital channels. Affected goes beyond influencing behaviors to understanding cognition and emotion as a way to better connect with customers in the digital space. In it, Wrigley and Straker offer a new approach—one that examines channel relationships and useful concepts for clarifying and refining the emotional meaning behind company strategy and their relationship to corresponding channels. Using case study examples from and over a decade of primary research in the area, they discuss the process and impact of such emotionally aware channel designs. Spanning entrepreneurial start-up techniques of wunderkind artist Cj Hendry through to the lucrative retail sector of luxury brand Burberry, this seminal book offers multi-channel design approach that can show companies how to select, design, and maintain digital engagements based on their strategy and industry needs. Shows businesses how they can better understand and engage with customers digitally Demonstrates how to gain competitive advantage by integrating design methods into corporate strategy Provides multi-channel approaches for how businesses can select, design, and maintain digital engagements Establishes a clear framework for analysing and applying the right strategy for your digital engagement Connecting and engaging with customers is pivotal to business success, but in the digital space the old methods just won’t cut it. With Affected, you’ll find the tools and techniques you need to find your customers where they are.

The Reflective Practice Guide

Author : Barbara Bassot
Publisher : Routledge
ISBN 13 : 1317666003
Total Pages : 205 pages
Book Rating : 4.3/5 (176 download)

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Book Synopsis The Reflective Practice Guide by : Barbara Bassot

Download or read book The Reflective Practice Guide written by Barbara Bassot and published by Routledge. This book was released on 2015-10-23 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Reflective Practice Guide supports all students for whom the process of reflecting on developing knowledge and skills is crucial to successful professional practice. It offers an accessible introduction to a wide range of theories and models that can help you engage more effectively in critical reflection. Illustrated throughout with examples and case studies drawn from a range of interdisciplinary professional contexts, The Reflective Practice Guide offers models of practice that can be applied in a variety of settings. Reflective questions in each chapter help you apply ideas to your own professional context. Drawing on literature from a range of disciplines, key aspects of reflection explored include: Becoming more self-aware The role of writing in reflection Learning from experience Learning from positives and negatives Emotions and processing feelings Bringing assumptions to the surface Learning from feedback Reflecting in groups Managing change. The Reflective Practice Guide is an essential source of support, guidance and inspiration for all students on education, nursing, social work and counselling courses, who want to think about practice at a deeper level, question approaches, challenge assumptions and gain greater self-awareness.

Life Coach Handbook (Second Edition)

Author : Kevin William Grant
Publisher : Kevin William Grant
ISBN 13 :
Total Pages : 727 pages
Book Rating : 4.8/5 (85 download)

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Book Synopsis Life Coach Handbook (Second Edition) by : Kevin William Grant

Download or read book Life Coach Handbook (Second Edition) written by Kevin William Grant and published by Kevin William Grant. This book was released on 2022-04-30 with total page 727 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second Edition This textbook covers the fundamentals of setting up a coaching business. I share tools and techniques that will assist you in launching and running your thriving coaching business. I approach this topic from coaching, psychology, counseling, marketing, and corporate management perspectives. The following foundational coaching resources are covered in this handbook: Context— Background information, research findings, theory, and contextual material that will give you the background you need. Guidelines— Best practices that will streamline your coaching processes and guarantee you deliver high-quality coaching services to your clients. Planning— Critical planning and decision-making techniques to rapidly optimize your coaching business. Records— Best practices for professionally documenting coaching information such as notes, records, intake, agreements, questionnaires, and feedback. Skills— Core coaching skills, techniques, and tips so you can get certified, launch your coaching business, and start immediately. Mental Health— Insights, context, and tools that will ensure you take into account, manage, and appropriately refer clients with mental health issues. Business— Foundational knowledge needed to run your business, manage financials, market your services effectively, create your brand, and build your Internet presence. Exercises— Proven techniques that will generate immediate success by jumpstarting the coaching process with your clients. Forms— Sample forms and business documents you can adapt and tune to your specific coaching practice. Tools— Smart tools that will help pinpoint particular client issues so you can make informed, empathetic, and professional coaching decisions.

Communication in Nursing

Author : Julia Balzer Riley
Publisher : Elsevier Health Sciences
ISBN 13 : 0323354157
Total Pages : 392 pages
Book Rating : 4.3/5 (233 download)

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Book Synopsis Communication in Nursing by : Julia Balzer Riley

Download or read book Communication in Nursing written by Julia Balzer Riley and published by Elsevier Health Sciences. This book was released on 2015-12-21 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Immerse yourself in the topic of communication in the workplace with an interesting conversation about the communication demands of today s nursing practice! Communication in Nursing, 8th Edition adopts a uniquely practical and personal approach, providing extensive examples, exercises, and techniques that help you understand important concepts and apply communication skills in a variety of clinical settings. With its conversational tone, this relatable text takes you beyond theory to show you how to use communication as a tool to limit stress in your nursing practice. A new "Active Learning" feature that promotes goal-directed reading, and additional QSEN exercises highlight the importance of assertive communication in promoting quality, safe care for clients all in an easy-to-read magazine layout.QSEN preface and exercises stress how communication impacts safety and quality of care."Moments of Connection" boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.""Reflections on..."" boxes provide thoughtful summary exercises at the end of each chapter that give you a specific task to help you integrate chapter material into the broader scope of nursing practice."Wit & Wisdom" boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes keep your attention by providing moments of relief from serious topics and "a-ha" moments when theory becomes linked to practice.Exercisesthroughout each chapter help you master chapter techniques and strengthen your communication skills.NEW! "Active Learning" feature in every chapter promotes active, goal-directed reading.NEW! Exercises in each chapter, including reflective journaling, remediation, online and group activities, and discussion topics, help facilitate various learning types.NEW and UPDATED! Additional QSEN exercises and an updated QSEN preface highlight the importance of assertive communication in promoting quality, safe care for clients.NEW! Discusses the importance of interprofessional education and communication in the healthcare environment.NEW! Addresses the importance of "presence" in nursing being present for clients, families, colleagues, and self. NEW! New content on healthy grief and the issues of death denial and death phobia and professional boundaries related to social media.NEW! Coverage of the most current research about the importance of self-care.NEW! Explains the importance of the concept of "the pause" in communication so you better understand how and when to use pauses. "

On Being and Having a Case Manager

Author : Jeffrey Longhofer
Publisher : Columbia University Press
ISBN 13 : 0231525532
Total Pages : 256 pages
Book Rating : 4.2/5 (315 download)

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Book Synopsis On Being and Having a Case Manager by : Jeffrey Longhofer

Download or read book On Being and Having a Case Manager written by Jeffrey Longhofer and published by Columbia University Press. This book was released on 2010-04-05 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: On Being and Having a Case Manager stresses the importance of the process of building relationships in helping clients realize independent lives. Based on a two-year study of Marilyn and her case managers, this book emphasizes the intentional exchange of attention and information between case managers, clients, and others within the caring network and clearly outlines a practical method for all service providers, clients, family members, and close friends to follow. Throughout the day, from moment to moment, relationships fluctuate among doing for, doing with, standing by for support, and doing for oneself. By observing Marilyn and her case manager, the authors prove the value of mutually and continuously monitoring these fluctuations within three primary domains-feeling, thinking, and acting-while carrying out daily activities. These findings show that managers are often stuck in doing-for modes of relating. Indeed, this may be one of the factors that contribute most to case manager and client burnout. While some clients with severe and persistent symptoms may, in fact, frequently require others to do-for, some like Marilyn may not require as much. They may need more doing-with and standing-by to encourage mastery and the internalization of confidence.

Counselling Skills for Working with Trauma

Author : Christiane Sanderson
Publisher : Jessica Kingsley Publishers
ISBN 13 : 0857007432
Total Pages : 332 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis Counselling Skills for Working with Trauma by : Christiane Sanderson

Download or read book Counselling Skills for Working with Trauma written by Christiane Sanderson and published by Jessica Kingsley Publishers. This book was released on 2013-09-21 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Counselling Skills for Working with Trauma is a practical, introductory guide to counselling survivors of child abuse, neglect, rape, sexual violence, sexual trafficking, religious sexual abuse, and domestic abuse. Written in an accessible style, it provides a comprehensive introduction to complex trauma accompanied by advice on how to create a safe environment in which survivors can learn the skills to restore control over trauma symptoms, to aid healing and post traumatic growth. The book covers all of the key principles including: understanding the role of dissociation in complex trauma; the role of attachment; managing flashbacks, panic attacks, nightmares and dissociation; responding to shame and guilt; managing relationships; and the impact of working with complex trauma. It explores how practitioners can work more effectively with trauma, and offers techniques and skills which can easily be integrated into different therapeutic models. Featuring highlighted top tips, common pitfalls and a range of exercises, this is an essential guide for all professionals working with child and adult survivors of trauma.

Family Therapy

Author : Michael D. Reiter
Publisher : Routledge
ISBN 13 : 1351617419
Total Pages : 359 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Family Therapy by : Michael D. Reiter

Download or read book Family Therapy written by Michael D. Reiter and published by Routledge. This book was released on 2017-08-03 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Family Therapy: An Introduction to Process, Practice and Theory is a primer for students, professionals, and trainees to understand how family therapists conceptualize the problems people bring to therapy, utilize basic therapeutic skills to engage clients in the therapeutic process, and navigate the predominant models of family therapy. This text walks readers through each of these main areas via a straightforward writing style where they are provided with exercises and questions to help them develop the basic concepts and tools of being a family therapist. Upon finishing this book, students will have the foundational skills and knowledge needed to work relationally and systemically with clients.

The Art of Integrative Counseling

Author : Gerald Corey
Publisher : John Wiley & Sons
ISBN 13 : 1119535298
Total Pages : 252 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis The Art of Integrative Counseling by : Gerald Corey

Download or read book The Art of Integrative Counseling written by Gerald Corey and published by John Wiley & Sons. This book was released on 2018-08-08 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Useful as a supplemental text in advanced theories and practicum courses, this fourth edition discusses the key concepts and techniques from many contemporary theories and how to develop an integrative approach to the counseling process to better meet individual client needs. Dr. Corey introduces the techniques that he draws from in his own integrative approach to counseling using a wide variety of case examples with diverse clients. Topics covered include assessing presenting issues; developing a productive working alliance; establishing therapeutic goals; understanding and addressing diversity; working with resistant clients; using evidence-based practice in cognitive, emotive, and behavioral work with clients; dealing with transference and countertransference; and incorporating trends in integrative therapies. To encourage active learning, reflective exercises throughout the text provide readers with opportunities to put themselves in the role of therapist and client. "No one knows more about theory-based counseling than Gerald Corey, who has spent the past 50+ years helping us to gain real insight into multiple models. In this book, Corey takes readers from forming a working alliance with clientsthrough the processes for setting and achieving goals. His skill at and understanding of the termination processes is worth the entire book. Not only will The Art of Integrative Counseling be the core text for counseling process and skills courses, it will provide the foundation for effective, truly integrated counseling throughout one’s career." —James Robert Bitter, EdD, East Tennessee State University "Gerald Corey's fourth edition of The Art of Integrative Counseling provides important concepts to consider when developing an integrative approach to working with clients. For beginning counselors, it demonstrates how one can be integrative whether one is behaviorally, cognitively, or affectively oriented. For more advanced counselors, it reminds them of the wealth of information that all theories offer and how techniques or theories can be synthesized into a more effective approach. Whether you are a new counselor trying to figure out how to integrate the many theories you learned about, or a seasoned professional seeking new ways of working with clients, this book has something for you." —Edward Neukrug, EdD, Old Dominion University *Requests for digital versions from ACA can be found on www.wiley.com. *To purchase print copies, please visit the ACA website *Reproduction requests for material from books published by ACA should be directed to [email protected]

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

American Druggist

Author :
Publisher :
ISBN 13 :
Total Pages : 1478 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis American Druggist by :

Download or read book American Druggist written by and published by . This book was released on 1936 with total page 1478 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Complete Guide To Security Guard Excellence

Author : Timothy Davey
Publisher : Timothy Davey
ISBN 13 :
Total Pages : 71 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Complete Guide To Security Guard Excellence by : Timothy Davey

Download or read book The Complete Guide To Security Guard Excellence written by Timothy Davey and published by Timothy Davey. This book was released on 2023-02-06 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Complete Guide to Security Guard Excellence" is a comprehensive training manual that aims to empower security professionals at all levels of their careers. From those just starting in the industry to experienced guards and supervisors, this book offers a wealth of knowledge and practical tools to help them excel in their roles.

The Complete Idiot's Guide to Great Customer Service

Author : Donald W. Blohowiak
Publisher : Penguin
ISBN 13 : 9780028619538
Total Pages : 366 pages
Book Rating : 4.6/5 (195 download)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak

Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation

The Need to be Liked

Author : Roger Covin
Publisher : Dr. Roger Covin
ISBN 13 : 0986957801
Total Pages : 147 pages
Book Rating : 4.9/5 (869 download)

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Book Synopsis The Need to be Liked by : Roger Covin

Download or read book The Need to be Liked written by Roger Covin and published by Dr. Roger Covin. This book was released on 2011-05 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Almost everyone has a fundamental need to be liked by other people. It is a healthy and normal part of life. However, the need to be liked can also be associated with emotional, behavioural and even personality problems. The Need to be Liked is a book that explores the dark side of this human need. The author (Dr. Roger Covin) is a clinical psychologist who weaves together psychological research with his own clinical experiences in order to present a unique and original way of thinking about the need to be liked. Drawing on research and theory from various fields of psychology, Dr. Covin explains how people's experience with painful rejection shapes their way of thinking about themselves and others. Readers will learn how problems with the need to be liked can lead to depression, anxiety and other mental health concerns. Dr. Covin describes how the need to be liked expresses itself in numerous ways, ranging from subtle behaviours to aspects of one's overall personality. For example, the need to be liked can affect... ...being overly career-driven ...alcohol and drug use ...promiscuity ...one's excessive focus on appearance ...the decision to remain in an abusive relationship ...rumination about past relationships ...being overly self-critical or perfectionistic ...continually entering into relationships where you find the wrong partner ...sabotaging relationships Finally, Dr. Covin provides useful strategies and suggestions for how to manage problems with needing to be liked and dealing with rejection. The Need to be Liked is a fascinating and timely examination of a topic that affects the vast majority of people. Grounded in current research and theory, and articulated through Dr. Covin's experiences as a therapist, this book is a must read for those who have ever wondered - why do I need to be liked?

Good to Talk?

Author : Deborah Cameron
Publisher : SAGE
ISBN 13 : 9780761957713
Total Pages : 228 pages
Book Rating : 4.9/5 (577 download)

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Book Synopsis Good to Talk? by : Deborah Cameron

Download or read book Good to Talk? written by Deborah Cameron and published by SAGE. This book was released on 2000-05-15 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good to Talk demonstrates powerfully why it is increasingly not so good to talk. Deborah Cameron details how talk is increasingly stylized, codified, standardized, and the subject of surveillance. Just as Michel Foucault demonstrated in the case of sex in the Victorian era, Cameron shows that there is entirely too much talk about talk' - "George Ritzer, University of Maryland " This is what an academic book should be: cool, well informed, and entertaining; a thought-provoking and dismaying study of how our everyday sense of talk as a social pleasure is now under threat from the ideology of talk as therapeutic and occupational duty' - "Simon Frith, University of Stirling

Customers Love ‘Em or Lose ‘Em

Author : Vinay Kumar
Publisher : iUniverse
ISBN 13 : 1462056598
Total Pages : 144 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis Customers Love ‘Em or Lose ‘Em by : Vinay Kumar

Download or read book Customers Love ‘Em or Lose ‘Em written by Vinay Kumar and published by iUniverse. This book was released on 2011-09-28 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: o Do you love your customers? o Do they know it? o Do they love you? One of the biggest reasons businesses lose customers is indifference. Simply put, if you don’t love your customers, somebody else will, earning their business. Without customers, you have no business. When your customers feel loved, they buy more, buy more often, are more loyal, are willing to pay more, and they refer you to others. And you also end up lowering your costs associated with business development. Based on my years of business experience that includes B2B and retail sales, marketing and customer service, I wrote this book to share with you 57 ways you can love your customers, in ways that are truly meaningful and memorable. Applying these will help you strengthen your business relationships and your business, make business more enjoyable, and make you much more money.