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Author : Celia Hay
Publisher :
ISBN 13 : 9780473414757
Total Pages : 249 pages
Book Rating : 4.4/5 (147 download)
Download or read book How to Grow Your Hospitality Business written by Celia Hay and published by . This book was released on 2017 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Keri Folmar
Publisher : Church Questions
ISBN 13 : 9781433592010
Total Pages : 0 pages
Book Rating : 4.5/5 (92 download)
Download or read book How Can I Grow in Hospitality? written by Keri Folmar and published by Church Questions. This book was released on 2024-05-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This short book encourages Christians to serve Jesus through loving, welcoming care of others. It features biblical advice for practicing hospitality at home, sharing the gospel with neighbors, and serving in church in a number of ways.
Author : Josef Ransley
Publisher : Taylor & Francis
ISBN 13 : 1000601129
Total Pages : 417 pages
Book Rating : 4.0/5 (6 download)
Download or read book Developing Hospitality Properties and Facilities written by Josef Ransley and published by Taylor & Francis. This book was released on 2022-06-30 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Coverage: this book looks at all the essentials of developing hospitality properties, providing an introductory overview of the subject area. • Approach: illustrates the technical aspects of the subject in a cohesive, practical way, treating the reader as if they were a hospitality manager seeking assistance from various industry experts. • Authorship: compiled of contributions from over 20 industry experts, ensuring a strong knowledge base and a robust real-world dimension for the book. • Structure: the tried-and-tested logical manner in which the book is split into the 5 parts follows an industry approach to the topic of hospitality facility development and lends itself to being used as a set text in universities, as well as by industry professionals as a teaching tool.
Author : Tammy Gillis
Publisher :
ISBN 13 : 9781774581056
Total Pages : 142 pages
Book Rating : 4.5/5 (81 download)
Download or read book Room To Grow written by Tammy Gillis and published by . This book was released on 2021-06-18 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's time for the hospitality industry to stop talking sales, and start talking business. The hospitality industry has faced more than its fair share of disruption in recent years. No matter how hard you've been hit, your business can do more than just recover-it can prosper. The key lies in taking a modern and strategic approach to sales to unlock new opportunities, better staff retention, and excellent customer service. In Room to Grow, hospitality sales expert, consultant, and entrepreneur Tammy Gillis shows you how to integrate an effective, modern sales strategy across your organization-from the front desk to the back office. Through practical tips, checklists, and real-life examples of what (and what not) to do, Gillis walks you through the steps of implementing new standards and processes to revitalize your business and arm it for future success. You'll learn: How to shift from reactive selling to proactive selling that drive consistency and growth Why you should stop cold calling, and what to do instead Where to look for new business opportunities, and connect what you have to offer with what they need How the front desk can be your most valuable business development tool How to define your strategic objectives and implement an effective and robust business plan How to research leads and uncover key decision makers-and then approach them Whether you're a hotel owner, director of sales, general manager, or in customer service, you're in the hospitality industry because you have a genuine desire to serve and help people. You want to bring travelers together, welcome them as your guests, and deliver great customer experiences to them. With the right sales and marketing approach integrated across your hotel, brand, or experience, you can build a culture that will drive the desired results for your hotel, your staff, and your customers now, and into the future.
Author : Celia Hay
Publisher :
ISBN 13 : 9780473068837
Total Pages : 227 pages
Book Rating : 4.0/5 (688 download)
Download or read book How to Grow Your Hospitality Business written by Celia Hay and published by . This book was released on 2006-01-01 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Succeeding in any business, whether as a manager or owner, cannot be taken for granted. Business is dynamic. There is always something to attend to, some riddle to solve. The better you understand what it takes to be successful, the greater are your chances of success. This book looks at New Zealand's hospitality industry. It provides a framework for would-be owners as well as aspiring managers and students of hospitality. The book draws on my experience at growing five different businesses and incorporates what I consider to be the foundations for success. For those wanting to rush in and establish a business, this is a cautionary tale. The set up can be the easy part. Staying in business and growing the business can provide the most challenge.
Author : Taylor Scott
Publisher : BenBella Books
ISBN 13 : 1953295223
Total Pages : 257 pages
Book Rating : 4.9/5 (532 download)
Download or read book Lead with Hospitality written by Taylor Scott and published by BenBella Books. This book was released on 2021-04-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Author : Chistine D. Pohl
Publisher : Wm. B. Eerdmans Publishing
ISBN 13 : 9780802844316
Total Pages : 224 pages
Book Rating : 4.8/5 (443 download)
Download or read book Making Room written by Chistine D. Pohl and published by Wm. B. Eerdmans Publishing. This book was released on 1999-08-03 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: For most of church history, hospitality was central to Christian identity. Yet our generation knows little about this rich, life-giving practice.
Author : Michael Olsen
Publisher : Routledge
ISBN 13 : 113643951X
Total Pages : 535 pages
Book Rating : 4.1/5 (364 download)
Download or read book Handbook of Hospitality Strategic Management written by Michael Olsen and published by Routledge. This book was released on 2008-09-10 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook of Hospitality Strategic Management provides a critical review of mainstream hospitality strategic management research topics. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing strategic management research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. This book covers all aspects of strategic management in hospitality. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
Author : Lyn Pont, PhD
Publisher : iUniverse
ISBN 13 : 149173308X
Total Pages : 279 pages
Book Rating : 4.4/5 (917 download)
Download or read book Hospitality Management written by Lyn Pont, PhD and published by iUniverse. This book was released on 2014-12 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--Publisher.
Author : Micah Solomon
Publisher : SelectBooks, Inc.
ISBN 13 : 159079379X
Total Pages : 191 pages
Book Rating : 4.5/5 (97 download)
Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Author : Carolyn Lacey
Publisher : The Good Book Company
ISBN 13 : 1784985937
Total Pages : 108 pages
Book Rating : 4.7/5 (849 download)
Download or read book Extraordinary Hospitality (for Ordinary People) written by Carolyn Lacey and published by The Good Book Company. This book was released on 2021-04-01 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to offer Christian hospitality without becoming exhausted and overburdened. Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect, especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart, and shows us how we can all do that, regardless of our bank balance or living situation. She explores seven ways in which we can reflect God’s character in the way we welcome others into our homes and into our lives, and so point people ultimately to Christ. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.
Author : Robert C. Ford
Publisher : SAGE Publications
ISBN 13 : 1071876287
Total Pages : 774 pages
Book Rating : 4.0/5 (718 download)
Download or read book Managing Hospitality Organizations written by Robert C. Ford and published by SAGE Publications. This book was released on 2023-11-21 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Author : Biswajit Pattajoshi
Publisher : Educreation Publishing
ISBN 13 :
Total Pages : 444 pages
Book Rating : 4./5 ( download)
Download or read book Entrepreneurship in the Hospitality, Tourism and Leisure Industries written by Biswajit Pattajoshi and published by Educreation Publishing. This book was released on 2018-10-10 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many standard BOP models have been undergoing radical transformations. Newer functioning models with inclusivity with holistic, systems approach is the mantra. Development has morphed into community leadership, and societal fabric building now frames the effect of corporate governance activities on shareholder value. Not surprisingly, new voices have been calling for reinvention of marketing. CEO's cannot get clear, compelling answers about marketing's impact on the bottom line. The adage of Sam Wanamaker- that he knows that 50 percent of his advertisement works but he does not know which half –still haunts management. Consider the following: Economic liberalisation has given a new impetus to the hospitality industry. It costs an average of US$50-80 million to set up five-star hotels with 300 rentable rooms in India. The gestation period is usually between three and four years. Movements in real estate prices have to be watched, though they have stabilised in the past three years or so. Non-five-star hotels are obviously cheaper and have smaller gestation periods, but international chains are expected to go into the five-star category. Biswajit Pattajoshi offers not only a candid critique of eradicating poverty, through bottom of pyramid spins but more important a clear agenda –indeed the Samaritans agenda-for meaningful change in end of poverty by immortal brand equity white horse. He calls upon leadership to deliver value and solutions, not physicality colours. He believes that the stalwart must understand their building blocks and operations from finance to supplier partnerships. They must co-operate and compete on multidisciplinary teams, because BOP model fails whenever any part of greater agenda fails to cohort with great acres. BOP's are posing titan challenges to manage marketing tornadoes, many of which are exemplary spectaculars in waves of shareholders. Marketing change agents have led to innovative, community building indispensability models that track futuristic transformation eradicating poverty, establishing peace revolution. If community building model's take-off profits are harnessed by the BOP.
Author : Michael Rimmington
Publisher : Routledge
ISBN 13 : 1136405577
Total Pages : 269 pages
Book Rating : 4.1/5 (364 download)
Download or read book Entrepreneurship in the Hospitality, Tourism and Leisure Industries written by Michael Rimmington and published by Routledge. This book was released on 2009-11-03 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Up-to-date cases throughout and a major cumulative case running through the text The widest possible coverage of the latest research and literature with a clear focus on the dynamic hospitality, tourism and leisure sector Foreword by Rocco Forte
Author : Archana Acharya
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9390996287
Total Pages : pages
Book Rating : 4.3/5 (99 download)
Download or read book Management of Training and Development in Hospitality Industry written by Archana Acharya and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Roy C Wood
Publisher : SAGE
ISBN 13 : 1446206424
Total Pages : 577 pages
Book Rating : 4.4/5 (462 download)
Download or read book The SAGE Handbook of Hospitality Management written by Roy C Wood and published by SAGE. This book was released on 2008-06-05 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world′s leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India
Author : Sandeep Munjal
Publisher : CRC Press
ISBN 13 : 1000053431
Total Pages : 255 pages
Book Rating : 4.0/5 ( download)
Download or read book The Food and Beverage Hospitality Industry in India written by Sandeep Munjal and published by CRC Press. This book was released on 2021-11-17 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the story of growth and change of what is still a largely unorganized food and beverage service industry in India. With the authors’ vast experience in both industry and academia, the volume provides a holistic perspective of the current status of the food and beverage industry in India and identifies the topical issues and the challenges. The authors offer an insightful discussion on where the industry is headed and how it can move from top-line driven growth to a bottom-line supported one.
