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Hotel And Resort English
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Book Synopsis Hotel and Resort English by : J.G. Heard
Download or read book Hotel and Resort English written by J.G. Heard and published by James Heard. This book was released on 2014-04-15 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book contains easy to use, ready-made lesson plans specifically geared towards the hotel industry. Each section covers a specific function that hotel staff are likely to encounter on a daily basis. The functions include greeting and introductions, guest’s requests, guest’s problems or complaints and much more. Each section contains common expressions used for the various functions, dialogues demonstrating the use of that language, practice activities (role play situations, discussion topics and games) and work sheets that allow students to practice using the language.
Download or read book High Season written by Michael Duckworth and published by Oxford University Press, USA. This book was released on 1994 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: A course which develops all-round competence in English.
Download or read book Altered Traits written by Daniel Goleman and published by Penguin. This book was released on 2017-09-05 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two New York Times–bestselling authors unveil new research showing what meditation can really do for the brain. In the last twenty years, meditation and mindfulness have gone from being kind of cool to becoming an omnipresent Band-Aid for fixing everything from your weight to your relationship to your achievement level. Unveiling here the kind of cutting-edge research that has made them giants in their fields, Daniel Goleman and Richard Davidson show us the truth about what meditation can really do for us, as well as exactly how to get the most out of it. Sweeping away common misconceptions and neuromythology to open readers’ eyes to the ways data has been distorted to sell mind-training methods, the authors demonstrate that beyond the pleasant states mental exercises can produce, the real payoffs are the lasting personality traits that can result. But short daily doses will not get us to the highest level of lasting positive change—even if we continue for years—without specific additions. More than sheer hours, we need smart practice, including crucial ingredients such as targeted feedback from a master teacher and a more spacious, less attached view of the self, all of which are missing in widespread versions of mind training. The authors also reveal the latest data from Davidson’s own lab that point to a new methodology for developing a broader array of mind-training methods with larger implications for how we can derive the greatest benefits from the practice. Exciting, compelling, and grounded in new research, this is one of those rare books that has the power to change us at the deepest level.
Book Synopsis Hotels and Resorts by : David Harper
Download or read book Hotels and Resorts written by David Harper and published by Routledge. This book was released on 2016-10-26 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels and Resorts: An investor's guide presents a comprehensive analysis of how hotels, golf courses, spas serviced apartments, gyms and health clubs and resorts are developed, operate and are valued. Drawing on over 18 years’ experience in the leisure property industry, David Harper provides invaluable advice on how to buy, develop and sell such properties. Working through the required due diligence process for purchases, including how to identify a "good buy", through the "route map" for a successful development and ending with how to ensure you maximise your returns when selling the asset, this book covers the whole life-cycle of leisure property ownership. Examples of valuations, development issues and sales processes are taken from the USA, UK, France, Nigeria, Kenya, Australia, Hong Kong, Singapore and Brazil provide in depth analysis on the similarities and differences in approach to hotels and resorts in various parts of the world. This book provides invaluable guidance to international investors, developers, asset managers and students in related subject areas.
Book Synopsis The Hotel New Hampshire by : John Irving
Download or read book The Hotel New Hampshire written by John Irving and published by Vintage Canada. This book was released on 2019-03-26 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The first of my father’s illusions was that bears could survive the life lived by human beings, and the second was that human beings could survive a life led in hotels.” So says John Berry, son of a hapless dreamer, brother to a cadre of eccentric siblings, and chronicler of the lives lived, the loves experienced, the deaths met, and the myriad strange and wonderful times encountered by the family Berry. Hoteliers, pet-bear owners, friends of Freud (the animal trainer and vaudevillian, that is), and playthings of mad fate, they “dream on” in a funny, sad, outrageous, and moving novel by the remarkable author of A Son of the Circus and A Prayer for Owen Meany.
Book Synopsis Hotel Revenue Management: From Theory to Practice by : Stanislav Ivanov
Download or read book Hotel Revenue Management: From Theory to Practice written by Stanislav Ivanov and published by Zangador. This book was released on 2014-03-15 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research monograph aims at developing an integrative framework of hotel revenue management. It elaborates the fundamental theoretical concepts in the field of hotel revenue management like the revenue management system, process, metrics, analysis, forecasting, segmentation and profiling, and ethical issues. Special attention is paid on the pricing and non-pricing revenue management tools used by hoteliers to maximise their revenues and gross operating profit. The monograph investigates the revenue management practices of accommodation establishments in Bulgaria and provides recommendations for their improvement. The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management. The book may also be used by hotel general managers, marketing managers, revenue managers and other practitioners looking for ways to improve their knowledge in the field.
Book Synopsis The Hotel and Resort Marketing Bible by : Andrew Wood
Download or read book The Hotel and Resort Marketing Bible written by Andrew Wood and published by Createspace Independent Publishing Platform. This book was released on 2017-09-06 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's Mid-October... I have already spent over five months this year in hotels, and I have another month to go. In the last few years, those hotel and resort stays have included properties in United States, Canada, Scotland, England, France, Wales, Switzerland, Germany, Austria, Belgium, Singapore, Thailand, Spain, Portugal, Holland, Italy, Dominican Republic, Jamaica, Morocco, South Africa, Panama, and Dubai. While I often get to enjoy these as a VIP guest as a consultant or in my role as publisher of World's Best Golf Destinations, the vast majority are as an unheralded paying guest. Add this vast first-hand travel experience to the over twenty years my company Legendary Marketing has been a world leader in golf, resort, and destination marketing, and I could easily claim to have more experience than all but a handful on the planet. That's before I mention that we managed several properties ranging from a thirty-eight-room hotel to a 168-room resort! While I pick up new and innovative hotel marketing ideas all over the world, the vast majority of hotel marketing that I see from the individual entrepreneur with a handful of rooms to the multinational chains and mega resorts is poor and ineffective. They get caught up in style over substance, branding rather than results and mediocre multichannel marketing without actually acing a single one! A simple change in marketing strategy can have a major impact on your income. In recent years we have produced million-dollar turnarounds at two major resorts we worked with, based on marketing strategy alone. We have saved several family-owned resorts from certain death and helped countless small independent hotels all over the world by showing them simple ways to increase their reach on a tiny budget. It's exciting stuff so open up and let's get started...
Book Synopsis The Heart of Hospitality by : Micah Solomon
Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Download or read book New Outlook written by and published by . This book was released on 1913 with total page 1456 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Hotels and Resorts by : Fred R. Lawson
Download or read book Hotels and Resorts written by Fred R. Lawson and published by . This book was released on 1996 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2012-11-20 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Book Synopsis Resort Hotels of the Adirondacks by : Bryant Franklin Tolles
Download or read book Resort Hotels of the Adirondacks written by Bryant Franklin Tolles and published by UPNE. This book was released on 2003 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: An architectural study of the large Adirondack hotels that focuses on the cultural history of travel and tourism.
Book Synopsis The Hotel Book by : Shelley-Maree Cassidy
Download or read book The Hotel Book written by Shelley-Maree Cassidy and published by Taschen. This book was released on 2003 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who minds sleeping under a mosquito net when it's royally draped over the bed in a lush Kenyan, open-walled hut, fashioned from tree trunks and shielded from the sun by a sumptuous thatched roof? This selection of the most-splendid getaway havens nestled throughout the African continent is sure to please even the most finicky would-be voyagers. Photos.
Book Synopsis The Cornell School of Hotel Administration on Hospitality by : Michael C. Sturman
Download or read book The Cornell School of Hotel Administration on Hospitality written by Michael C. Sturman and published by John Wiley & Sons. This book was released on 2011-03-31 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations
Book Synopsis Bell'Italia È Per Sempre by : Christiane Reiter
Download or read book Bell'Italia È Per Sempre written by Christiane Reiter and published by Taschen America Llc. This book was released on 2010 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author brings to life some of Italy's most amazing landscapes, such as Venice, Lake Como, Florence, the Amalfi Coast and the Aeolian Islands. She explores legendary hotels in which novels have been set, movies made and love stories consummated.
Book Synopsis The Grand Resort Hotels of the White Mountains by : Bryant Franklin Tolles
Download or read book The Grand Resort Hotels of the White Mountains written by Bryant Franklin Tolles and published by David R. Godine Publisher. This book was released on 1998 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This carefully researched, profusely illustrated volume identifies and explores some thirty outstanding resort complexes, explaining their architectural details, their social histories, and the often surprising stories behind their lovely wooden facades.
Book Synopsis Be My Guest Teacher's Book by : Francis O'Hara
Download or read book Be My Guest Teacher's Book written by Francis O'Hara and published by Cambridge University Press. This book was released on 2002-09-26 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
