Service Design and Service Thinking in Healthcare and Hospital Management

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Author :
Publisher : Springer
ISBN 13 : 3030007499
Total Pages : 535 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Service Design and Service Thinking in Healthcare and Hospital Management by : Mario A. Pfannstiel

Download or read book Service Design and Service Thinking in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2018-12-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Planning and Designing Healthcare Facilities

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1315393484
Total Pages : 258 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Planning and Designing Healthcare Facilities by : Vijai Kumar Singh

Download or read book Planning and Designing Healthcare Facilities written by Vijai Kumar Singh and published by Taylor & Francis. This book was released on 2017-10-30 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The planning and design of healthcare facilities has evolved over the previous decades from "function follows design" to "design follows function." Facilities stressed the functions of healthcare providers but patient experience was not fully considered. The design process has now crucially evolved, and currently, the impression a hospital conveys to its patients and community is the primary concern. The facilities must be welcoming, comfortable, and exude a commitment to patient well-being. Rapid changes and burgeoning technologies are now major considerations in facility design. Without flexibility, hospitals face quicker obsolescence if designs are not forward-thinking. Planning and Designing Healthcare Facilities: A Lean, Innovative, and Evidence-Based Approach explores recent developments in hospital design. Medical facilities have been adapted to the requirements of clinical functions. Recently, the needs of patients and clinical pathways have been recognized. With the patient at the center of the process, the flow of tasks becomes the guiding principle as hospital design must employ evidence-based thinking, and process management methods such as Lean become central. The authors explain new concepts to reduce healthcare delivery cost, but keep quality the primary consideration. Concepts such as sustainability (i.e., Green Hospitals) and the use of new tools and technologies, such as information and communication technology (ICT), Lean, and evidence-based planning and innovations are fully explained.

Hospital Design and Function

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Author :
Publisher :
ISBN 13 :
Total Pages : 330 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Hospital Design and Function by : Edward Todd Wheeler

Download or read book Hospital Design and Function written by Edward Todd Wheeler and published by . This book was released on 1964 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Lean-Led Hospital Design

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Author :
Publisher : CRC Press
ISBN 13 : 143986828X
Total Pages : 341 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Lean-Led Hospital Design by : Naida Grunden

Download or read book Lean-Led Hospital Design written by Naida Grunden and published by CRC Press. This book was released on 2012-03-16 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Instead of building new hospitals that import old systems and problems, the time has come to reexamine many of our ideas about what a hospital should be. Can a building foster continuous improvement? How can we design it to be flexible and useful well into the future? How can we do more with less? Winner of a 2013 Shingo Prize for Operational Excellence! Answering these questions and more, Lean-Led Hospital Design: Creating the Efficient Hospital of the Future explains how hospitals can be built to increase patient safety and reduce wait times while eliminating waste, lowering costs, and easing some of healthcare’s most persistent problems. It supplies a simplified timeline of architectural planning—from start to finish—to guide readers through the various stages of the Lean design development philosophy, including Lean architectural design and Lean work design. It includes examples from several real healthcare facility design and construction projects, as well as interviews with hospital leaders and architects. Check out a video of the authors discussing their book, Lean-Led Hospital Design at the 2012 Med Assets Healthcare Business Summit. www.modernhealthcare.com/section/LiveatHBS

Medicine by Design

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Publisher : U of Minnesota Press
ISBN 13 : 1452913390
Total Pages : 199 pages
Book Rating : 4.4/5 (529 download)

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Book Synopsis Medicine by Design by : Annmarie Adams

Download or read book Medicine by Design written by Annmarie Adams and published by U of Minnesota Press. This book was released on with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the history of medicine, hospitals are usually seen as passive reflections of advances in medical knowledge and technology. In Medicine by Design, Annmarie Adams challenges these assumptions, examining how hospital design influenced the development of twentieth-century medicine and demonstrating the importance of these specialized buildings in the history of architecture. At the center of this work is Montreal’s landmark Royal Victoria Hospital, built in 1893. Drawing on a wide range of visual and textual sources, Adams uses the “Royal Vic”—along with other hospitals built or modified over the next fifty years—to explore critical issues in architecture and medicine: the role of gender and class in both fields, the transformation of patients into consumers, the introduction of new medical concepts and technologies, and the use of domestic architecture and regionally inspired imagery to soften the jarring impact of high-tech medicine. Identifying the roles played by architects in medical history and those played by patients, doctors, nurses, and other medical professionals in the design of hospitals, Adams also links architectural spaces to everyday hospital activities, from meal preparation to the ways in which patients entered the hospital and awaited treatment. Methodologically and conceptually innovative, Medicine by Design makes a significant contribution to the histories of both architectural and medical practices in the twentieth century. Annmarie Adams is William C. Macdonald Professor of Architecture at McGill University and the author of Architecture in the Family Way: Doctors, Houses, and Women, 1870–1900 and coauthor of Designing Women: Gender and the Architectural Profession.

Hospital Function and Design

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Author :
Publisher :
ISBN 13 :
Total Pages : 54 pages
Book Rating : 4.:/5 (87 download)

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Book Synopsis Hospital Function and Design by : Southern African Hospital Symposium S 59

Download or read book Hospital Function and Design written by Southern African Hospital Symposium S 59 and published by . This book was released on 1971 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Architecture of Health

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Author :
Publisher : Cooper Hewitt
ISBN 13 : 9781942303312
Total Pages : 272 pages
Book Rating : 4.3/5 (33 download)

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Book Synopsis The Architecture of Health by : Michael P. Murphy

Download or read book The Architecture of Health written by Michael P. Murphy and published by Cooper Hewitt. This book was released on 2021-11-14 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Architecture of Health is a story about the design and life of hospitals-about how they are born and evolve, about the forces that give them shape, and the shifts that conspire to render them inadequate. Reading architecture through the history of hospitals is a deciphering tool for unlocking the elemental principles of architecture and the intractable laws of human and social conditions that architecture serves in each of our lives.This book encounters brilliant and visionary designers who were hospital architects but also systems designers, driven by the aim of social change. They faced the contradictions of health care in their time and found innovative ways to solve for specific medical dilemmas. Less-known designers like Filarete, Lluís Domènech i Montaner, Albert Schweitzer, Max Fry and Jane Drew, John Dawe Tetlow, Gordon Friesen, Thomas Wheeler, and Eberhard Zeidler are studied here, while the medical spaces of more widely-known architects like Isambard Brunel, Aalvar Aalto, Le Corbusier, Louis Kahn, and Paul Rudolph also help inform this history. All these characters were polymaths and provocateurs, but none quite summarizes this history more succinctly than Florence Nightingale, who in laying out her guidelines for ward design in 1859, shows how the design of a medical facility can influence an entire political and social order.Architecture of Health, richly illustrated with images and never before published renderings and drawings from the MASS Design Group, charts historical epidemics alongside modern and contemporary architectural transformations in service of medicine, health, and habitation; it explores how infrastructure facilitates healing and architecture's greater role in constructing our societies.

Advances in Patient Safety

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Author :
Publisher :
ISBN 13 :
Total Pages : 526 pages
Book Rating : 4.7/5 (54 download)

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Book Synopsis Advances in Patient Safety by : Kerm Henriksen

Download or read book Advances in Patient Safety written by Kerm Henriksen and published by . This book was released on 2005 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products.

Lean-Led Hospital Design

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Author :
Publisher : CRC Press
ISBN 13 : 1439868298
Total Pages : 338 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Lean-Led Hospital Design by : Naida Grunden

Download or read book Lean-Led Hospital Design written by Naida Grunden and published by CRC Press. This book was released on 2012-03-16 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Instead of building new hospitals that import old systems and problems, the time has come to reexamine many of our ideas about what a hospital should be. Can a building foster continuous improvement? How can we design it to be flexible and useful well into the future? How can we do more with less?Winner of a 2013 Shingo Prize for Operational Excell

Planning and Designing of Specialty Healthcare Facilities

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Publisher : Jaypee Brothers Medical Publishers
ISBN 13 : 9389188989
Total Pages : 662 pages
Book Rating : 4.3/5 (891 download)

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Book Synopsis Planning and Designing of Specialty Healthcare Facilities by : Shakti Kumar Gupta

Download or read book Planning and Designing of Specialty Healthcare Facilities written by Shakti Kumar Gupta and published by Jaypee Brothers Medical Publishers. This book was released on 2020-06-30 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Design Details for Health

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Publisher : John Wiley & Sons
ISBN 13 : 0470926848
Total Pages : 42 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Design Details for Health by : Cynthia A. Leibrock

Download or read book Design Details for Health written by Cynthia A. Leibrock and published by John Wiley & Sons. This book was released on 2011-02-15 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Design Details for Health "Cynthia Leibrock and Debra Harris have developed a vitally important reference. They draw upon and compile a rich source of evidence that supports the application of specific research-based details for particular health-related settings." From the Foreword by Dr. Wayne Ruga, AIA, FIIDA, Hon. FASID The revised edition on implementing design details to improve today's health care facilities an inspiring, comprehensive guide In this significantly revised second edition, Cynthia Leibrock and Debra Harris offer up-to-date information on design details that can improve patient outcomes and user experience by returning authority to the patient, along with fascinating case studies and research demonstrating the positive role design can play in reducing health care costs. Design Details for Health, Second Edition offers contemporary examples showing how design can improve patient comfort and independence, and demonstrates how to design highly functional health care facilities that operate at peak performance. The book addresses a range of health care facility types including hospitals, ambulatory care, wellness centers, subacute care and rehabilitation, adult day care and respite, assisted living, hospice, dementia care, and aging in place. This Second Edition includes: The latest research, which was only anecdotal in nature as recently as a decade ago, illustrating how design through evidence produces measurable outcomes Real-world case studies of a range of excellent health care facilities that have been designed and built in the twenty-first century Updated contributions with leading practitioners, researchers, and providers conveying how design has a positive impact on health care delivery When design empowers rather than disables, everybody wins. Sensitive to the needs of both patients and providers, Design Details for Health, Second Edition is essential reading for today's architects, interior designers, facility managers, and health care professionals.

Rise of the Modern Hospital

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Author :
Publisher : University of Pittsburgh Press
ISBN 13 : 0822981610
Total Pages : 479 pages
Book Rating : 4.8/5 (229 download)

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Book Synopsis Rise of the Modern Hospital by : Jeanne Kisacky

Download or read book Rise of the Modern Hospital written by Jeanne Kisacky and published by University of Pittsburgh Press. This book was released on 2017-12-02 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rise of the Modern Hospital is a focused examination of hospital design in the United States from the 1870s through the 1940s. This understudied period witnessed profound changes in hospitals as they shifted from last charitable resorts for the sick poor to premier locations of cutting-edge medical treatment for all classes, and from low-rise decentralized facilities to high-rise centralized structures. Jeanne Kisacky reveals the changing role of the hospital within the city, the competing claims of doctors and architects for expertise in hospital design, and the influence of new medical theories and practices on established traditions. She traces the dilemma designers faced between creating an environment that could function as a therapy in and of itself and an environment that was essentially a tool for the facilitation of increasingly technologically assisted medical procedures. Heavily illustrated with floor plans, drawings, and photographs, this book considers the hospital building as both a cultural artifact, revelatory of external medical and social change, and a cultural determinant, actively shaping what could and did take place within hospitals.

Health and Medical Facilities Design

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Publisher :
ISBN 13 :
Total Pages : 92 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Health and Medical Facilities Design by : Robert J. Kapsch

Download or read book Health and Medical Facilities Design written by Robert J. Kapsch and published by . This book was released on 1974 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Federal Agencies have a large involvement in the area of medical facility design, both in directly operated Federal facilities and indirectly through grant, loan and funding programs. Because of the impact of technology and because of the very large cost for new medical facilities, the last few years there has been the rise of a field best described as medical facility research. These papers, presented at a National Bureau of Statndards' Federal Agency Workshop, described the latest medical facility research efforts by the Federal Agencies including, the Department of Defense, Department of Health, Education and Welfare, the Veteran's Administration and the National Bureau of Standards.

Designing Public Spaces in Hospitals

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Publisher : Routledge
ISBN 13 : 1317514203
Total Pages : 287 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis Designing Public Spaces in Hospitals by : Nicoletta Setola

Download or read book Designing Public Spaces in Hospitals written by Nicoletta Setola and published by Routledge. This book was released on 2016-04-14 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Public Spaces in Hospitals illustrates that in addition to their aesthetic function, public spaces in hospitals play a fundamental role concerning people’s satisfaction and experience of health care. The book highlights how spatial properties, such as accessibility, visibility, proximity, and intelligibility affect people’s behavior and interactions in hospital public spaces. Based on the authors’ research, the book includes detailed analysis of three hospitals and criteria that can support the design in circulation areas, arrival and entrance, first point of welcome, reception, and the interface between city and hospital. Illustrated with 150 black and white images.

Hospital Function and Design

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Author :
Publisher :
ISBN 13 :
Total Pages : 167 pages
Book Rating : 4.:/5 (87 download)

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Book Synopsis Hospital Function and Design by : Southern African Hospital Symposium

Download or read book Hospital Function and Design written by Southern African Hospital Symposium and published by . This book was released on 1971 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Manual of Hospital Planning and Designing

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Author :
Publisher : Springer Nature
ISBN 13 : 9811684561
Total Pages : 532 pages
Book Rating : 4.8/5 (116 download)

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Book Synopsis Manual of Hospital Planning and Designing by : Ajay Garg

Download or read book Manual of Hospital Planning and Designing written by Ajay Garg and published by Springer Nature. This book was released on 2022-01-29 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a one-stop resource on all the critical aspects of planning and designing hospitals, one of the most complex healthcare projects to undertake. A well-planned and designed hospital should control infection rate, provide safety to patients, caregivers and visitors, help improve patients' recovery and have scope for future expansion and change. Reinforcing these basic principles, guidance on such effective planning and designing is the key focus. Readers are offered insights into eliminating shortcomings at every stage of setting up a hospital which may not be feasible to rectify later on through alterations. Chapters from 1 to 12 of the book provide exhaustive notes on initial planning, such as detailed project reports, feasibility studies, and area calculation. Chapters 13 to 27 include designing and layout of all the essential departments/units such as OPD, emergency, intermediate care, diagnostics, operating rooms, and intensive care units. Chapters 28 to 37 cover designing support services like sterilization department, pharmacy, medical gas pipeline, kitchen, laundry, medical record, and mortuary. Chapters 38 to 48 take the readers through planning other services like air-conditioning and ventilation, fire safety, extra low voltage, mechanical, electrical, and plumbing services. Chapter 49 is for the planning of medical equipment. A particular chapter on "Green" hospital designing is included. This book is a single essential tabletop reference for hospital consultants, medical and hospital administrators, hospital designers, architecture students, and hospital promoters.

Hospitals

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Publisher :
ISBN 13 :
Total Pages : 240 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Hospitals by : W. Paul James

Download or read book Hospitals written by W. Paul James and published by . This book was released on 1986 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: