Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Higher Level Of Service
Download Higher Level Of Service full books in PDF, epub, and Kindle. Read online Higher Level Of Service ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Book Synopsis Higher Level Compensation for Postal Employees. (87-2) by : United States. Congress. House. Post Office & Civil Service
Download or read book Higher Level Compensation for Postal Employees. (87-2) written by United States. Congress. House. Post Office & Civil Service and published by . This book was released on 1962 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Post Office and Civil Service Publisher : ISBN 13 : Total Pages :46 pages Book Rating :4.:/5 (31 download)
Book Synopsis Higher Level Compensation for Postal Employees by : United States. Congress. House. Committee on Post Office and Civil Service
Download or read book Higher Level Compensation for Postal Employees written by United States. Congress. House. Committee on Post Office and Civil Service and published by . This book was released on 1962 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Book Synopsis Service Profit Chain by : W. Earl Sasser
Download or read book Service Profit Chain written by W. Earl Sasser and published by Simon and Schuster. This book was released on 1997-04-10 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Book Synopsis Legendary Service: The Key is to Care by : Ken Blanchard
Download or read book Legendary Service: The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Download or read book Federal Register written by and published by . This book was released on 1997-11-03 with total page 968 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis OECD Public Governance Reviews Skills for a High Performing Civil Service by : OECD
Download or read book OECD Public Governance Reviews Skills for a High Performing Civil Service written by OECD and published by OECD Publishing. This book was released on 2017-09-11 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at the capacity and capabilities of civil servants of OECD countries and suggests approaches for addressing skills gaps through recruitment, development and workforce management
Book Synopsis Grid and Cooperative Computing - GCC 2004 by : Hai Jin
Download or read book Grid and Cooperative Computing - GCC 2004 written by Hai Jin and published by Springer Science & Business Media. This book was released on 2004-10-14 with total page 1047 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the joint refereed proceedings of five international workshops held in association with the Third International Conference on Grid and Cooperative Computing, GCC 2004, in Wuhan, China in October 2004. The 95 revised workshop papers presented were carefully reviewed and selected from a total of 154 submissions. In accordance with the workshop titles, the papers are organized in topical sections on the information grid and knowledge grid; storage grid and technologies; information security and survivability for the grid; agents, autonomic computing, and grid enabled virtual organization; and visualization and visual steering.
Book Synopsis Towards the Future Internet by : Georgios Tselentis
Download or read book Towards the Future Internet written by Georgios Tselentis and published by IOS Press. This book was released on 2009 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Internet is a remarkable catalyst for creativity, collaboration and innovation providing us with amazing possibilities that just two decades ago would have been impossible to imagine. This work includes a peer-reviewed collection of scientific papers addressing some of the challenges that shape the Internet of the future.
Book Synopsis Enterprise Service Oriented Architectures by : James McGovern
Download or read book Enterprise Service Oriented Architectures written by James McGovern and published by Springer Science & Business Media. This book was released on 2006-07-10 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conventional wisdom of the "software stack" approach to building applications may no longer be relevant. Enterprises are pursuing new ways of organizing systems and processes to become service oriented and event-driven. Leveraging existing infrastructural investments is a critical aspect to the success of companies both large and small. Enterprises have to adapt their systems to support frequent technological changes, mergers and acquisitions. Furthermore, in a growing global market, these systems are being called upon to be used by external business partners. Technology is often difficult, costly and complex and without modern approaches can prevent the enterprise from becoming agile. Enterprise Service Oriented Architectures helps readers solve this challenge in making different applications communicate in a loosely coupled manner. This classic handbook leverages the experiences of thought leaders functioning in multiple industry verticals and provides a wealth of knowledge for creating the agile enterprise. In this book, you will learn: • How to balance the delivery of immediate business value while creating long-term strategic capability • Fundamental principles of a service-oriented architecture (find, bind and execute) • The four aspects of SOA (Production, Consumption, Management and Provisioning) • How to recognize critical success factors to implementing enterprise SOAs • Architectural importance of service registries, interfaces and contracts • Why improper service decomposition can hurt you later rather than sooner • How application design and integration practices change as architects seek to implement the "agile" enterprise About the Authors James McGovern is an enterprise architect for The Hartford. He is an industry thought leader and co-author of the bestselling book: A Practical Guide to Enterprise Architecture. Oliver Sims is a recognized leader in the architecture, design and implementation of service-oriented and component-based enterprise systems. He was a founding member of the OMG Architecture Board. He was co-author of the groundbreaking book: Business Component Factory. Ashish Jain is a Principal Architect with Ping Identity Corporation, a leading provider of solutions for identity federation. Prior to joining Ping Identity, he worked with BEA Systems where his role was to assist BEA customers in designing and implementing their e-business strategies using solutions based on J2EE. He holds several industry certifications from SUN and BEA and is also a board member for the Denver BEA User group. Mark Little is Director of Standards and SOA Manager for JBoss Inc. Prior to this, he was Chief Architect for Arjuna Technologies Ltd and a Distinguished Engineer at Hewlett-Packard. As well as being an active member of the OMG, JCP, OASIS and W3C, he is an author on many SOA and Web Services standards. He also led the development of the world's first standards-compliant Web Services Transaction product.
Book Synopsis Pricing Communication Networks by : Costas Courcoubetis
Download or read book Pricing Communication Networks written by Costas Courcoubetis and published by John Wiley & Sons. This book was released on 2003-07-25 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditionally engineers devised communication services without reference to how they should be priced. In today's environment pricing is a very complex subject and in practice depends on many parameters of the actual market - including amount of traffic, architecture of the network, technology, and cost. The challenge is to provide a generic service model which accurately captures aspects such as quality and performance, and can be used to derive optimal pricing strategies. Recent technology advances, combined with the deregulation of the telecommunication market and the proliferation of the internet, have created a highly competitive environment for communication service prividers. Pricing is no longer as simple as picking an appropriate model for a particular contract. There is a real need for a book that explains the provision of new services, the relation between pricing and resource allocation in networks; and the emergence of the internet and how to price it. Pricing Communication Networks provides a framework of mathematical models for pricing these multidimensional contracts, and includes background in network services and contracts, network techonology, basic economics, and pricing strategy. It can be used by economists to fill in the gaps in their knowledge of network services and technology, and for engineers and operational researchers to gain the background in economics required to price communication services effectively. * Provides a broad overview of network services and contracts * Includes a primer on modern network technology and the economic concepts relevant to pricing and competition * Includes discussion of mathematical models of traffic flow to help describe network capability and derive pricing strategies * Includes coverage of specialist topics, such as regulation, multicasting, and auctions * Illustrated throughout by detailed real examples * Suitable for anyone with an understanding of basic calculus and probability Primarily aimed at graduate students, researchers and practitioners from electrical engineering, computer science, economics and operations research Pricing Communication Networks will also appeal to telecomms engineers working in industry.
Book Synopsis Policy Issues In Microcomputer Applications For Developing Countries by : National Academy of Sciences
Download or read book Policy Issues In Microcomputer Applications For Developing Countries written by National Academy of Sciences and published by Routledge. This book was released on 2019-06-04 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growth of microcomputer applications in industrialized countries is predicated on an existing base that includes the ready availability of affordable hardware and software, trained personnel, capable maintenance, efficient communication systems, and a benign environment; applications are selected and facilitated by a wide range of underlying ex
Book Synopsis Index Digest of the Published Decisions of the Comptroller General of the United States by : United States. General Accounting Office
Download or read book Index Digest of the Published Decisions of the Comptroller General of the United States written by United States. General Accounting Office and published by . This book was released on 1967 with total page 810 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Networking Approach to Grid Computing by : Daniel Minoli
Download or read book A Networking Approach to Grid Computing written by Daniel Minoli and published by John Wiley & Sons. This book was released on 2004-10-29 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores practical advantages of Grid Computing and what is needed by an organization to migrate to this new computing paradigm This self-contained reference makes both the concepts and applications of grid computing clear and understandable to even non-technical managers Explains the underlying networking mechanism and answers such questions critical to the business enterprise as "What is grid computing?" "How widespread is its present/potential penetration?" "Is it ready for prime time?" "Are there firm standards?" "Is it secure?" "How do we bill this new product?" and "How can we deploy it (at a macro level)?"
Book Synopsis Toward A Competitive Telecommunication Industry by : Gerald W. Brock
Download or read book Toward A Competitive Telecommunication Industry written by Gerald W. Brock and published by Routledge. This book was released on 2013-10-18 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing an authoritative perspective on the best current research regarding telecommunication policy, this book is based on the 22nd Annual Telecommunications Policy Research Conference. The papers focus on the critical policy issues created by increasing competition in the industry. The book contains a careful analysis of local competition and interconnection, international competition, universal service issues, the Internet and emerging new methods of communication, and the first amendment problems created by changing telecommunication technology. It brings together -- in a convenient form -- a wide range of important scholarship on telecommunication policy that otherwise would require extensive research into a variety of journals, government filings, and unpublished papers.
