Health Professional and Patient Interaction

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 1455728985
Total Pages : 361 pages
Book Rating : 4.4/5 (557 download)

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Book Synopsis Health Professional and Patient Interaction by : Ruth B. Purtilo, PhD, FAPTA

Download or read book Health Professional and Patient Interaction written by Ruth B. Purtilo, PhD, FAPTA and published by Elsevier Health Sciences. This book was released on 2012-12-21 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering strategies for effective communication, Health Professional and Patient Interaction, 8th Edition provides the tools to help you establish positive patient relationships built on respect. Practical examples and scenarios show how to apply respect and professionalism to patients of various ages and levels of impairment. New to this edition is an Evolve companion website with video clips and simulation activities, each showing the principles of respectful interactions between health care professionals and patients. Written by an expert author team of Ruth Purtilo, Amy Haddad, and Regina Doherty, this resource addresses respect in the context of different practice settings, a diverse society, and difficult situations. Patient Cases introduce the patient's point of view to illustrate key principles and encourage a more personal connection. Reflections boxes challenge you to apply critical thinking skills and your personal experience to different scenarios. Questions for Thought and Discussion at the end of each section help you apply your knowledge to a variety of situations. Interdisciplinary approach addresses basic issues that apply to many different healthcare disciplines. Strategies for effective communication are shown with patient examples and scenarios, applied to patients of all ages and with various levels of physical and emotional impairment. An emphasis on respect and ethics sets up a basis for building positive relationships with patients. Updated health care terminology keeps you current with communication in today's health care settings. Expanded content on diversity reflects diverse patient populations and shows how to respect differences. NEW author Regina Doherty brings an occupational therapy perspective to this edition.

Health Professional and Patient Interaction E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323533639
Total Pages : 288 pages
Book Rating : 4.3/5 (235 download)

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Book Synopsis Health Professional and Patient Interaction E-Book by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction E-Book written by Ruth B. Purtilo and published by Elsevier Health Sciences. This book was released on 2018-09-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Easily navigate through the complicated and challenging world of daily on-the-job human interactions, with Health Professional and Patient Interaction, 9th Edition. Covering strategies for effective communication, this time-tested guide offers the tools you need to establish positive patient and interprofessional relationships built on respect. It not only covers respectful actions and good decision-making, but also demonstrates how those decisions directly shape your on-the-job success. Practical examples and authentic scenarios highlight how to apply respect and professionalism to coworkers and patients of various ages and various backgrounds across a wide spectrum of healthcare environments. It’s the foundation you need to effectively and successfully communicate on the job. Overall emphasis on respect sets up a basis for building positive relationships with patients and fellow health professionals through good decision-making. UNIQUE! Authentic scenarios and examples demonstrate strategies and tools for effective communication with patients of all ages in a wide range of health care settings. UNIQUE! Interdisciplinary approach addresses issues that apply to many different healthcare disciplines to help you identify with your specific field as well as recognize themes that apply across the healthcare spectrum. Authentic patient cases give you a more personal connection as to how the various communications and actions discussed in the text affect the patient. Reflections Questions throughout the text challenge you to apply critical thinking skills and your personal experience to different scenarios. Questions for Thought and Discussion at the end of each section help you apply your knowledge to a variety of situations. UNIQUE! New chapter on respectful interprofessional collaboration and communication discusses best practices for respectfully interacting with one’s coworkers across the professional health team. NEW & UNIQUE! Clearer integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient. NEW! Introduction on how respect impacts a professional’s practice has been added to Part One of the text and covers critical topics such as establishing a professional identity and creating healthy, respectful relationships while being mindful of boundaries within such relationships. NEW! Updated photos feature health professionals engaged in authentic clinical activities.

Health Professional and Patient Interaction - E-Book

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Author :
Publisher : Elsevier Health Sciences
ISBN 13 : 0323831575
Total Pages : 305 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Health Professional and Patient Interaction - E-Book by : Amy M. Haddad

Download or read book Health Professional and Patient Interaction - E-Book written by Amy M. Haddad and published by Elsevier Health Sciences. This book was released on 2023-03-08 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to navigate the complicated and challenging world of health care with Health Professional and Patient Interaction, 10th Edition. Covering strategies for effective communication and collaboration, this time-tested guide offers the tools needed to establish positive patient and interprofessional relationships that are built on respect. It not only covers respectful actions, communication standards, and good decision-making, but also demonstrates how those decisions directly shape successful patient outcomes. Practical examples and authentic scenarios highlight how to apply respect and professionalism to coworkers and patients of various ages and backgrounds across a wide spectrum of healthcare environments. It’s the strong foundation you need to communicate effectively for positive, collaborative, and compassionate patient-centered care. UNIQUE! Integration of respect throughout the text underscores its necessity across the many different types of interactions between the health professional and patient and establishes the foundation for positive relationships with patients and interprofessional care teams. UNIQUE! Focus on interprofessional and intraprofessional collaboration addresses issues that apply to many different healthcare disciplines to help you identify with your specific field, as well as recognize themes that apply across a variety of healthcare delivery settings. UNIQUE! Information on developmental and lifespan changes offers insight on the challenges experienced by patients, families, and caregivers and strategies for effective age-appropriate interactions. UPDATED! Comprehensive, evidence-based content provides the most current information and strategies for being an effective and compassionate health professional. Authentic patient cases and scenarios drawn from contemporary practice demonstrate strategies and tools for effective communication and collaboration with patients and colleagues in a wide range of healthcare settings. Reflections Questions throughout the text challenge you to apply critical thinking skills and personal experience to different scenarios. Questions for Thought and Discussion at the end of the book help you apply your knowledge to a variety of situations. Extensive, updated references ensure content is current and applicable to today’s clinical practice.

Patient Provider Interaction

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Author :
Publisher : Polity
ISBN 13 : 0745645364
Total Pages : 233 pages
Book Rating : 4.7/5 (456 download)

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Book Synopsis Patient Provider Interaction by : Lisa Sparks

Download or read book Patient Provider Interaction written by Lisa Sparks and published by Polity. This book was released on 2010-11 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a much-needed introduction to the dynamics of the communication exchange between providers and patients in the health-care environment. Starting from the principle that health-care-providers and patients try to speak the same language to reach the best decisions for patient care, but often misunderstand each other whilst navigating the process of diagnosis, treatment and care, Lisa Sparks and Melinda Villagran clearly explain how health communication theory and research can help us better understand these complex interactions, and provide strategies for improving patient and provider communication. Sparks and Villagran cover a broad range of key issues and theories related to provider-patient interaction, including patient information and affective needs, barriers to effective communication in health-care contexts, and communication skills training for providers. Drawing on the most current literature in this vibrant field, they show the transformations that new technologies such as e-mail and text messaging have brought to communication with and between patients and providers, consider the roles of caregivers, both formal and informal, and illustrate how health-care organizations impact on interpersonal interactions. Throughout the book, Sparks and Villagran deftly illustrate how communicative understandings of patient-provider interaction can have positive practical outcomes, feeding into health behaviour change, creating a communication environment which can improve health literacy and ultimately lead to better health outcomes. With groundbreaking insights, on-point explanations, and deeply moving examples, Patient and Provider Interaction illuminates and enriches what is most often one of the most important interactions of our lives.

Health Professional/patient Interaction

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Author :
Publisher :
ISBN 13 :
Total Pages : 288 pages
Book Rating : 4.:/5 (83 download)

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Book Synopsis Health Professional/patient Interaction by : Ruth B. Purtilo

Download or read book Health Professional/patient Interaction written by Ruth B. Purtilo and published by . This book was released on 1984 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Health Professional and Patient Interaction - Text and E-Book Package

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Author :
Publisher : Saunders
ISBN 13 : 9781416068631
Total Pages : 0 pages
Book Rating : 4.0/5 (686 download)

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Book Synopsis Health Professional and Patient Interaction - Text and E-Book Package by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction - Text and E-Book Package written by Ruth B. Purtilo and published by Saunders. This book was released on 2007-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised and updated seventh edition of Health Professional and Patient Interaction emphasizes respectful interactions in a wide range of health care settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios.

Health Professional and Patient Interaction Access Code

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Author :
Publisher : W B Saunders Company
ISBN 13 : 9781455748808
Total Pages : pages
Book Rating : 4.7/5 (488 download)

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Book Synopsis Health Professional and Patient Interaction Access Code by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction Access Code written by Ruth B. Purtilo and published by W B Saunders Company. This book was released on 2012-12-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a Pageburst digital textbook; The revised and updated seventh edition of Health Professional and Patient Interaction emphasizes respectful interactions in a wide range of health care settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios. A framework of respect and ethics is presented to drive decision making in patient communication. Patient stories introduce the patient's point of view to illustrate the principles described in each chapter. Individual chapters detail advice for effective, respectful interaction with newborns through toddlers, children and adolescents, adults, and older adults. Questions for Thought and Discussion ending each section engage students in applying their knowledge to a variety of situations. Updated information highlights the importance of professionalism and values. A context of respect is addressed in relation to institutional settings, a diverse society, and difficult situations. Self respect in the student years and the professional medical career is emphasized. Reflections boxes encourage critical thinking through questions based on given scenarios, as well as the reader's personal experiences. Two-color design visually reinforces learning opportunities.

Health Professional and Patient Interaction

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Author :
Publisher : W.B. Saunders Company
ISBN 13 :
Total Pages : 372 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Health Professional and Patient Interaction by : Ruth B. Purtilo

Download or read book Health Professional and Patient Interaction written by Ruth B. Purtilo and published by W.B. Saunders Company. This book was released on 1990 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text discusses the psychological, sociological, and ethical aspects which influence interaction. The new edition discusses interaction with the child and adolescent, wellness and lifestyle issues, patient's rights, as well as issues in hospice settings and home care.

Patient Provider Interaction

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Author :
Publisher : Polity
ISBN 13 : 0745645372
Total Pages : 233 pages
Book Rating : 4.7/5 (456 download)

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Book Synopsis Patient Provider Interaction by : Lisa Sparks

Download or read book Patient Provider Interaction written by Lisa Sparks and published by Polity. This book was released on 2010-11 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a much-needed introduction to the dynamics of the communication exchange between providers and patients in the health-care environment. Starting from the principle that health-care-providers and patients try to speak the same language to reach the best decisions for patient care, but often misunderstand each other whilst navigating the process of diagnosis, treatment and care, Lisa Sparks and Melinda Villagran clearly explain how health communication theory and research can help us better understand these complex interactions, and provide strategies for improving patient and provider communication. Sparks and Villagran cover a broad range of key issues and theories related to provider-patient interaction, including patient information and affective needs, barriers to effective communication in health-care contexts, and communication skills training for providers. Drawing on the most current literature in this vibrant field, they show the transformations that new technologies such as e-mail and text messaging have brought to communication with and between patients and providers, consider the roles of caregivers, both formal and informal, and illustrate how health-care organizations impact on interpersonal interactions. Throughout the book, Sparks and Villagran deftly illustrate how communicative understandings of patient-provider interaction can have positive practical outcomes, feeding into health behaviour change, creating a communication environment which can improve health literacy and ultimately lead to better health outcomes. With groundbreaking insights, on-point explanations, and deeply moving examples, Patient and Provider Interaction illuminates and enriches what is most often one of the most important interactions of our lives.

Dying in America

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Author :
Publisher : National Academies Press
ISBN 13 : 0309303133
Total Pages : 638 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Dying in America by : Institute of Medicine

Download or read book Dying in America written by Institute of Medicine and published by National Academies Press. This book was released on 2015-03-19 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: For patients and their loved ones, no care decisions are more profound than those made near the end of life. Unfortunately, the experience of dying in the United States is often characterized by fragmented care, inadequate treatment of distressing symptoms, frequent transitions among care settings, and enormous care responsibilities for families. According to this report, the current health care system of rendering more intensive services than are necessary and desired by patients, and the lack of coordination among programs increases risks to patients and creates avoidable burdens on them and their families. Dying in America is a study of the current state of health care for persons of all ages who are nearing the end of life. Death is not a strictly medical event. Ideally, health care for those nearing the end of life harmonizes with social, psychological, and spiritual support. All people with advanced illnesses who may be approaching the end of life are entitled to access to high-quality, compassionate, evidence-based care, consistent with their wishes. Dying in America evaluates strategies to integrate care into a person- and family-centered, team-based framework, and makes recommendations to create a system that coordinates care and supports and respects the choices of patients and their families. The findings and recommendations of this report will address the needs of patients and their families and assist policy makers, clinicians and their educational and credentialing bodies, leaders of health care delivery and financing organizations, researchers, public and private funders, religious and community leaders, advocates of better care, journalists, and the public to provide the best care possible for people nearing the end of life.

Participatory Health Through Social Media

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Publisher : Academic Press
ISBN 13 : 0128095482
Total Pages : 162 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Participatory Health Through Social Media by : Shabbir Syed-Abdul

Download or read book Participatory Health Through Social Media written by Shabbir Syed-Abdul and published by Academic Press. This book was released on 2016-06-10 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Participatory Health through Social Media explores how traditional models of healthcare can be delivered differently through social media and online games, and how these technologies are changing the relationship between patients and healthcare professionals, as well as their impact on health behavior change. The book also examines how the hospitals, public health authorities, and inspectorates are currently using social media to facilitate both information distribution and collection. Also looks into the opportunities and risks to record and analyze epidemiologically relevant data retrieved from the Internet, social media, sensor data, and other digital sources. The book encompasses topics such as patient empowerment, gamification and social games, and the relationships between social media, health behavior change, and health communication crisis during epidemics. Additionally, the book analyzes the possibilities of big data generated through social media. Authored by IMIA Social Media working group, this book is a valuable resource for healthcare researchers and professionals, as well as clinicians interested in using new media as part of their practice or research. Presents a multidisciplinary point of view providing the readers with a broader perspective Brings the latest case studies and technological advances in the area, supported by an active international community of members who actively work in this area Endorsed by IMIA Social Media workgroup, guaranteeing trustable information from the most relevant experts on the subject Examines how the hospitals, public health authorities, and inspectorates are currently using social media to facilitate both information distribution and collection

Empathy in Health Professions Education and Patient Care

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Author :
Publisher : Springer
ISBN 13 : 3319276255
Total Pages : 450 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Empathy in Health Professions Education and Patient Care by : Mohammadreza Hojat

Download or read book Empathy in Health Professions Education and Patient Care written by Mohammadreza Hojat and published by Springer. This book was released on 2016-04-21 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this thorough revision, updating, and expansion of his great 2007 book, Empathy in Patient Care, Professor Hojat offers all of us in healthcare education an uplifting magnum opus that is sure to greatly enhance how we conceptualize, measure, and teach the central professional virtue of empathy. Hojat’s new Empathy in Health Professions Education and Patient Care provides students and professionals across healthcare with the most scientifically rigorous, conceptually vivid, and comprehensive statement ever produced proving once and for all what we all know intuitively – empathy is healing both for those who receive it and for those who give it. This book is filled with great science, great philosophizing, and great ‘how to’ approaches to education. Every student and practitioner in healthcare today should read this and keep it by the bedside in a permanent place of honor. Stephen G Post, Ph.D., Professor of Preventive Medicine, and Founding Director of the Center for Medical Humanities, Compassionate Care, and Bioethics, School of Medicine, Stony Brook University Dr. Hojat has provided, in this new edition, a definitive resource for the evolving area of empathy research and education. For those engaged in medical student or resident education and especially for those dedicated to efforts to improve the patient experience, this book is a treasure trove of primary work in the field of empathy. Leonard H. Calabrese, D.O., Professor of Medicine, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University The latest edition of Empathy in Health Professions Education and Patient Care grounds the clinical art of empathic caring in the newly recognized contributions of brain imagery and social cognitive neuroscience. Furthermore, it updates the accumulating empirical evidence for the clinical effects of empathy that has been facilitated by the widespread use of the Jefferson Scale of Empathy, a generative contribution to clinical research by this book’s author. In addition, the book is so coherently structured that each chapter contributes to an overall understanding of empathy, while also covering its subject so well that it could stand alone. This makes Empathy in Health Professions Education and Patient Care an excellent choice for clinicians, students, educators and researchers. Herbert Adler, M.D., Ph.D. Clinical Professor of Psychiatry and Human Behavior,Sidney Kimmel Medical College at Thomas Jefferson University It is my firm belief that empathy as defined and assessed by Dr. Hojat in his seminal book has far reaching implications for other areas of human interaction including business, management, government, economics, and international relations. Amir H. Mehryar, Ph.D., Emeritus Professor of Behavioral Sciences and Population Studies, Institute for Research and Training in Management and Planning, Tehran, Iran

Health Professions Education

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Author :
Publisher : National Academies Press
ISBN 13 : 030913319X
Total Pages : 191 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Health Professions Education by : Institute of Medicine

Download or read book Health Professions Education written by Institute of Medicine and published by National Academies Press. This book was released on 2003-07-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.

Health Promotion in Health Care – Vital Theories and Research

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Author :
Publisher : Springer Nature
ISBN 13 : 3030631354
Total Pages : 382 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Health Promotion in Health Care – Vital Theories and Research by : Gørill Haugan

Download or read book Health Promotion in Health Care – Vital Theories and Research written by Gørill Haugan and published by Springer Nature. This book was released on 2021-03-11 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access textbook represents a vital contribution to global health education, offering insights into health promotion as part of patient care for bachelor’s and master’s students in health care (nurses, occupational therapists, physiotherapists, radiotherapists, social care workers etc.) as well as health care professionals, and providing an overview of the field of health science and health promotion for PhD students and researchers. Written by leading experts from seven countries in Europe, America, Africa and Asia, it first discusses the theory of health promotion and vital concepts. It then presents updated evidence-based health promotion approaches in different populations (people with chronic diseases, cancer, heart failure, dementia, mental disorders, long-term ICU patients, elderly individuals, families with newborn babies, palliative care patients) and examines different health promotion approaches integrated into primary care services. This edited scientific anthology provides much-needed knowledge, translating research into guidelines for practice. Today’s medical approaches are highly developed; however, patients are human beings with a wholeness of body-mind-spirit. As such, providing high-quality and effective health care requires a holistic physical-psychological-social-spiritual model of health care is required. A great number of patients, both in hospitals and in primary health care, suffer from the lack of a holistic oriented health approach: Their condition is treated, but they feel scared, helpless and lonely. Health promotion focuses on improving people’s health in spite of illnesses. Accordingly, health care that supports/promotes patients’ health by identifying their health resources will result in better patient outcomes: shorter hospital stays, less re-hospitalization, being better able to cope at home and improved well-being, which in turn lead to lower health-care costs. This scientific anthology is the first of its kind, in that it connects health promotion with the salutogenic theory of health throughout the chapters. the authors here expand the understanding of health promotion beyond health protection and disease prevention. The book focuses on describing and explaining salutogenesis as an umbrella concept, not only as the key concept of sense of coherence.

Essentials of Management for Healthcare Professionals

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1351582399
Total Pages : 283 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Essentials of Management for Healthcare Professionals by : Hari Singh

Download or read book Essentials of Management for Healthcare Professionals written by Hari Singh and published by Taylor & Francis. This book was released on 2017-12-15 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics. On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services. The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management

Oxford Textbook of Communication in Oncology and Palliative Care

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Author :
Publisher : Oxford University Press
ISBN 13 : 0198736134
Total Pages : 457 pages
Book Rating : 4.1/5 (987 download)

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Book Synopsis Oxford Textbook of Communication in Oncology and Palliative Care by : David W. Kissane

Download or read book Oxford Textbook of Communication in Oncology and Palliative Care written by David W. Kissane and published by Oxford University Press. This book was released on 2017 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised edition of: Handbook of communication in oncology and palliative care. Pbk. ed. 2011.

Communication Case Studies for Health Care Professionals, Second Edition

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Author :
Publisher : Springer Publishing Company
ISBN 13 : 0826125174
Total Pages : 450 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Communication Case Studies for Health Care Professionals, Second Edition by : Michael P. Pagano

Download or read book Communication Case Studies for Health Care Professionals, Second Edition written by Michael P. Pagano and published by Springer Publishing Company. This book was released on 2014-12-03 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Print+CourseSmart