Handling Hardcore Customers

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Publisher : ServiceWinners International Publishing
ISBN 13 : 9671983154
Total Pages : 163 pages
Book Rating : 4.6/5 (719 download)

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Book Synopsis Handling Hardcore Customers by : Steven F. Coyle

Download or read book Handling Hardcore Customers written by Steven F. Coyle and published by ServiceWinners International Publishing. This book was released on 2023-03-30 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who doesn't get hardcore, tough customers? They are a part of life and their numbers are increasing. Depending on your job you may call them 'customers' , 'patients', 'parents', 'students', 'clients', 'debtors', 'guests', or whatever. This short book gives you models and countless tips on handling (and surviving) them. The book's goal is to help you calm hardcore customers, keep their business, while reducing your stress. The author is a customer service expert and service trainer who shares his on-the-job models and experiences that his participants find most useful. He's an American who has lived and worked in 40 other countries. Since 1995 he's been living in Malaysia. His unique perspective-- both East and West-- will give you new ideas to handle tough customers. The book covers multiple types of hardcore customers like: The 'Never-Satisfieds', The 'Don't Cares', 'Abusives', 'Bullies', 'Know-It-Alls', 'Chatterboxes', 'Sarcastics', VIPs, and others. The book provides many practical, easy service recovery models to keep you focused when 'verbal bullets' are flying around. We look at hardcore customers as generally being 'good' because without them, we wouldn't have a job. Conflict (the non-violent type) is generally 'good' because if we can survive conflict, we usually become closer to that person. Many of our best friends, family members, even customers are close to us because we have overcome conflict and problems--- together. That said, the author shares those rare occasions where he and his colleagues have received death threats and what to do. The book is written for people who handle tough people as part of their job. It can be over-the-phone, in-person, via email, and via chat. The author knows the stress you go through and the requirements you need to do your job well. This book is geared for you to mark up and keep.

Good Boss Better Boss

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Publisher : ServiceWinners International Publishing
ISBN 13 : 9671983111
Total Pages : 218 pages
Book Rating : 4.6/5 (719 download)

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Book Synopsis Good Boss Better Boss by : Augustine Chay

Download or read book Good Boss Better Boss written by Augustine Chay and published by ServiceWinners International Publishing. This book was released on 2021-07-19 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covid has made leaders’ and supervisors’ jobs even tougher. Good Boss, Better Boss is a new book that gives practical advice and models on how to manage teams and hit targets in today’s post-Covid work environment. The book’s practical models focus on communicating goals and instructions, especially to remote staff; coaching both office and remote staff; building a motivational work environment for remote and office staff; handling performance and people problems; and getting yourself promoted. Other models include decision-making, handling conflict, and managing remote team members. New supervisors and business owners will find it especially useful as without good people management skills, many fail. Experienced business people will gain from Coyle’s business experience, models, stories, and examples. The book’s purpose is to improve the world “one better boss after another.” Steven Coyle is an American PR living in Malaysia since 1995. He shares techniques and experiences gained in the West and East to successfully manage teams. His background is in the banking, telecommunications, and corporate training industries. Initially sent to Malaysia to launch a local wireless service provider, he is now a corporate trainer, writer, and consultant. His practical models will give you the tools to overcome your managerial, supervisory, and leadership challenges.

50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition

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Author :
Publisher : Red Wheel/Weiser
ISBN 13 : 1601637020
Total Pages : 160 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition by : Paul R. Timm

Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition written by Paul R. Timm and published by Red Wheel/Weiser. This book was released on 2002-05-15 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: 50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.

Handling Angry and Hostile Customers

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Publisher :
ISBN 13 : 9781882181261
Total Pages : 34 pages
Book Rating : 4.1/5 (812 download)

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Book Synopsis Handling Angry and Hostile Customers by : Timothy F. Bednarz

Download or read book Handling Angry and Hostile Customers written by Timothy F. Bednarz and published by . This book was released on 2011-04-11 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handling Angry & Hostile Customers is a training guide that features eight training lessons, each presenting a unique concept, questions to facilitate comprehension and action plans to transfer learning to the working environment.

Hardcore Visual Basic

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Publisher :
ISBN 13 :
Total Pages : 776 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Hardcore Visual Basic by : Bruce McKinney

Download or read book Hardcore Visual Basic written by Bruce McKinney and published by . This book was released on 1997 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition has been a big hit with serious Visual Basic programmers. In this second edition, they'll find more help for expanding what Visual Basic can do.

Debt Collections: Stir-Fried or Deep-Fried?

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Publisher : ServiceWinners International Publishing
ISBN 13 : 9834262124
Total Pages : 273 pages
Book Rating : 4.8/5 (342 download)

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Book Synopsis Debt Collections: Stir-Fried or Deep-Fried? by : Steven F. Coyle

Download or read book Debt Collections: Stir-Fried or Deep-Fried? written by Steven F. Coyle and published by ServiceWinners International Publishing. This book was released on 2006-12-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: A book for business people who want to reduce bad debts while maintaining customers’ goodwill. The book shows how you can put in place processes and systems to better manage your accounts receivables and reduce bad debts. The author believes that debtors won’t pay because you want them to pay; they pay because they want to pay and it’s the debt collector’s job to advise them ‘why’ they need to pay. The book tackles poor paymasters, how to lead a collection team, and new technologies for managing receivables. The book’s sections are geared for both managerial and non-managerial staff such as collectors. The techniques and models used are easy and practical to collect you more money. The author is an American living in Malaysia since 1995. He was a collection manager at Maxis Mobile and other companies in the U.S. He shares his experience and tips in order for you to collect more money, reduce bad debts, and keep more customers. His website: www.servicewinners.com

Salesman by Chance

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Publisher : Austin Macauley Publishers
ISBN 13 : 9948770218
Total Pages : 82 pages
Book Rating : 4.9/5 (487 download)

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Book Synopsis Salesman by Chance by : Sachin Arte

Download or read book Salesman by Chance written by Sachin Arte and published by Austin Macauley Publishers. This book was released on 2024-03-29 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Patience is one of the most important virtues in the sales profession.” This book is an acknowledgement to the countless sales professionals who endure hardships and challenges to emerge victorious. It is a true account of the author who accidentally entered the profession, struggled, endured, and enjoyed the roller coaster ride. The book is a humble effort to guide all those who aspire to take up the sales profession and those who are already in it, to master the same. Throughout, one will find numerous incidents, interactions, and takeaways from the author’s 27 long years in a sales career. This book especially highlights the perspectives and nuances of sales as a profession in the Middle East.

Business Innovation and the Law

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Publisher : Edward Elgar Publishing
ISBN 13 : 1781001626
Total Pages : 517 pages
Book Rating : 4.7/5 (81 download)

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Book Synopsis Business Innovation and the Law by : Marilyn J. Pittard

Download or read book Business Innovation and the Law written by Marilyn J. Pittard and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Innovation and the Law analyses the topical issue of protecting and promoting business research and development. It does so by examining business innovation through the lens of different legal disciplines Ð intellectual property, labour and employment laws, competition and corporate laws. Evaluating the impact of each of these areas using discipline-specific and industry perspectives, the book also explores questions about whether a more harmonized approach is necessary to provide appropriate protection. Approaches of the common law and civil jurisdictions, particularly the European Union, inform and provide guidance to the analysis of emerging issues in this field. This book provides insights into various approaches taken by both common law and civil law jurisdictions regarding the increasingly blurred line of ownership rights in innovative industries. It traverses various disciplines of law as well as jurisdictions. Using interdisciplinary perspectives to business innovation and inter-jurisdictional comparisons and analysis, this book will appeal to university administrators responsible for intellectual property policy, managers of technology transfer offices in universities, intellectual property lawyers, labour and employment lawyers and competition lawyers.

Resistance to the Neoliberal Agri-Food Regime

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Publisher : Routledge
ISBN 13 : 1351755064
Total Pages : 370 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Resistance to the Neoliberal Agri-Food Regime by : Alessandro Bonanno

Download or read book Resistance to the Neoliberal Agri-Food Regime written by Alessandro Bonanno and published by Routledge. This book was released on 2017-10-19 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume explores the contents, forms, and actors that characterize current opposition to the corporate neoliberal agri-food regime. Designed to generate a coherent, informed and updated analysis of resistance in agri-food, empirical and theoretical contributions analyze the relationship between expressions of the neoliberal corporate system and various projects of opposition. Contributions included in the volume probe established forms and rationales of resistance including civic agriculture, consumer- and community-based initiatives, labor, cooperative and gender-based protest, struggles in opposition to land grabbing and mobilization of environmental science and ecological resistance. The core contribution of the volume is to theorize and to empirically assess the limits and contradictions that characterize these forms of resistance. In particular, the hegemonic role of the neoliberal ideology and the ways in which it has ‘captured’ processes of resistance are illustrated. Through the exploration of the tension between legitimate calls for emancipation and the dominant power of Neoliberalism, the book contributes to the ongoing debate on the strengths and limits of Neoliberalism in agri-food. It also engages critically with the outputs and potential outcomes of established and emerging resistance movements, practices, and concepts.

Inquiry Into the Treatment of Detainees in U.S. Custody

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Publisher :
ISBN 13 :
Total Pages : 268 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Inquiry Into the Treatment of Detainees in U.S. Custody by : United States. Congress. Senate. Committee on Armed Services

Download or read book Inquiry Into the Treatment of Detainees in U.S. Custody written by United States. Congress. Senate. Committee on Armed Services and published by . This book was released on 2009 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Marketing in a Transition Economy

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Publisher : Springer Nature
ISBN 13 : 981973553X
Total Pages : 578 pages
Book Rating : 4.8/5 (197 download)

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Book Synopsis Marketing in a Transition Economy by : Muhammad Ismail Hossain

Download or read book Marketing in a Transition Economy written by Muhammad Ismail Hossain and published by Springer Nature. This book was released on 2024 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zusammenfassung: This book presents case studies of local, regional, and international businesses to show that marketing is an environment-sensitive activity, requiring an environment-specific treatment. The business eco-system of Bangladesh is considerably different from those of developed and developing countries due to a range of factors including the unmatched patterns in logistics, infrastructure, enforcement of laws and regulations, cultural differences, and competitiveness. Insightful differences in business practices between the economies of Bangladesh and the West and/or other developing countries are unfolded in this book. The nuances of the contextual operational realities around different aspects of the business including marketing environment and management, consumer behavior, supply chain management, brand management, customer relationship management, services marketing, digital marketing, integrated marketing communications, and marketing ethics are presented in this book. The business knowledge shared by the unique breadth and depth of cases is sure to make this book an effective resource for academia and industry. Professor Muhammad Ismail Hossain, Dean of Academic Affairs, Monash and LSE Program at Universal College Bangladesh and Professor, Department of Marketing, University of Dhaka. He received his Ph.D. in consumer behavior from Monash University, Australia. His research interests lie in the fields of tourism, consumer behavior, and supply chain management. As a consultant, he worked for government projects, not-for-profits, and for-profit local and international organizations. Professor Nasrin Akter, Department of Marketing, Faculty of Business Studies, University of Dhaka, Bangladesh. She received her Ph.D. in supply chain management from RMIT University, Australia. As a consultant, she has collaborated with Friedrich-Ebert-Stiftung (FES), Germany, International Centre for Development and Decent Work (ICDD), University of Kassel, Germany. Abureza M Muzareba serves as a Professor in the Department of Marketing at the University of Dhaka, Bangladesh. He earned his PhD from the University of Sheffield, England. He has research experience with USAID; IFPRI; the University of Sheffield; the UK Cabinet Office; Barnsley City Council, England; SME Foundation Bangladesh; and Care Bangladesh

Business World

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Publisher :
ISBN 13 :
Total Pages : 1520 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Business World by :

Download or read book Business World written by and published by . This book was released on 2003 with total page 1520 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Cassier's Industrial Management and Mechanical Handling

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Publisher :
ISBN 13 :
Total Pages : 1604 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Cassier's Industrial Management and Mechanical Handling by :

Download or read book Cassier's Industrial Management and Mechanical Handling written by and published by . This book was released on 1959 with total page 1604 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Complete Idiot's Guide to Great Customer Service

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Publisher : Penguin
ISBN 13 : 1101198532
Total Pages : 366 pages
Book Rating : 4.1/5 (11 download)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Ron Karr

Download or read book The Complete Idiot's Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.

The Closer's Survival Guide

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Publisher : Grant Cardone
ISBN 13 : 0615558879
Total Pages : 392 pages
Book Rating : 4.6/5 (155 download)

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Book Synopsis The Closer's Survival Guide by : Grant Cardone

Download or read book The Closer's Survival Guide written by Grant Cardone and published by Grant Cardone. This book was released on 2015-12-16 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Closer’s Survival Guide is perfect for sales people, negotiators, deal makers and mediators but also critically important for dreamers, investors, inventors, buyers, brokers, entrepreneurs, bankers, CEO’s, politicians and anyone who wants to close others on the way they think and get what they want in life. Show me any highly successful person, and I will show you someone who has big dreams and who knows how to close! The end game is the close.

Hardcore Java

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 9780596005689
Total Pages : 194 pages
Book Rating : 4.0/5 (56 download)

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Book Synopsis Hardcore Java by : Robert Simmons (Jr.)

Download or read book Hardcore Java written by Robert Simmons (Jr.) and published by "O'Reilly Media, Inc.". This book was released on 2004 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the little-touched but critical parts of the Java programming language that the expert programmers use. Learn about extremely powerful and useful programming techniques such as reflection, advanced data modeling, advanced GUI design, and advanced aspects of JDO, EJB, and XML-based web clients. This unique book reveals the true wizardry behind the complex and often mysterious Java environment. --O'Reilly web site

Project Independence

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Publisher :
ISBN 13 :
Total Pages : 752 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Project Independence by : United States. Federal Energy Administration

Download or read book Project Independence written by United States. Federal Energy Administration and published by . This book was released on 1974 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: