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Great Customer Service Over The Telephone
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Book Synopsis Great Customer Service on the Telephone by : Kristin Anderson
Download or read book Great Customer Service on the Telephone written by Kristin Anderson and published by AMACOM. This book was released on 1992-11-26 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Download or read book Beyond "Hello" written by Jeannie Davis and published by Now Hear This. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
Book Synopsis 54 Golden Nuggets by : Nancy Friedman
Download or read book 54 Golden Nuggets written by Nancy Friedman and published by Human Resource Development. This book was released on 2011-07 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.
Book Synopsis How to Give Good Phone by : Lisa Collier Cool
Download or read book How to Give Good Phone written by Lisa Collier Cool and published by Plume Books. This book was released on 1988 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective telephone communication is vital to the successful executive, ambitious newcomer and job applicant. This total guide to telephone success employs step-by-step programs, anecdotes, examples and quotes from successful businesswomen and men.
Book Synopsis The Great Indian Phone Book by : Assa Doron
Download or read book The Great Indian Phone Book written by Assa Doron and published by Harvard University Press. This book was released on 2013-04-02 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2001, India had 4 million cell phone subscribers. Ten years later, that number had exploded to more than 750 million. Over just a decade, the mobile phone was transformed from a rare and unwieldy instrument to a palm-sized, affordable staple, taken for granted by poor fishermen in Kerala and affluent entrepreneurs in Mumbai alike. The Great Indian Phone Book investigates the social revolution ignited by what may be the most significant communications device in history, one which has disrupted more people and relationships than the printing press, wristwatch, automobile, or railways, though it has qualities of all four. In this fast-paced study, Assa Doron and Robin Jeffrey explore the whole ecosystem of the cheap mobile phone. Blending journalistic immediacy with years of field-research experience in India, they portray the capitalists and bureaucrats who control the cellular infrastructure and wrestle over bandwidth rights, the marketers and technicians who bring mobile phones to the masses, and the often poor, village-bound users who adapt these addictive and sometimes troublesome devices to their daily lives. Examining the challenges cell phones pose to a hierarchy-bound country, the authors argue that in India, where caste and gender restrictions have defined power for generations, the disruptive potential of mobile phones is even greater than elsewhere. The Great Indian Phone Book is a rigorously researched, multidimensional tale of what can happen when a powerful and readily available technology is placed in the hands of a large, still predominantly poor population.
Book Synopsis Good Manners on the Phone by : Katie Marsico
Download or read book Good Manners on the Phone written by Katie Marsico and published by ABDO. This book was released on 2009-01-01 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good manners on the phone do matter! Learn which behaviors to use and which to avoid to make talking on the phone enjoyable for everyone. Then see how these simple lessons can be used in fun stories of etiquette in action. Sidebars and back matter offer advice and did-you-knows about good manners in a number of cultures around the globe. Looking Glass Library is an imprint of Magic Wagon, a division of ABDO Group. Grades P-3.
Book Synopsis Telephone Etiquette by : Opportunities for Change
Download or read book Telephone Etiquette written by Opportunities for Change and published by Createspace Independent Publishing Platform. This book was released on 2015-12-31 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: FinAid Page, LLC offers information on telephone etiquette. FinAid discusses polite telephone greetings, acceptable times to make telephone calls, and examples of appropriate telephone greetings.
Download or read book The Fred Factor written by Mark Sanborn and published by Crown Currency. This book was released on 2004-04-20 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary—now in an updated twentieth-anniversary edition “This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean Meet Fred. In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman. As Sanborn came to discover, Fred was the kind of worker who exemplifies everything “right” with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as routine work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile. We’ve all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself. In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years—with employees increasingly hungry for purpose in their jobs—and outlines the book’s fresh applications. By following his principles, you, too, can find more excitement, fulfillment, and success in your career—and in your life.
Book Synopsis Journal of Pharmaceutical Sciences by :
Download or read book Journal of Pharmaceutical Sciences written by and published by . This book was released on 1913 with total page 1634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. for 1912-45 include proceedings of the association's annual meeting.
Book Synopsis Biographical History of Barton County, Kansas by :
Download or read book Biographical History of Barton County, Kansas written by and published by . This book was released on 1912 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Antitrust, Business Rights, and Competition Publisher : ISBN 13 : Total Pages :56 pages Book Rating :4.0/5 ( download)
Book Synopsis Consolidation in the Telephone Industry, Good Or Bad for the Consumer by : United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Antitrust, Business Rights, and Competition
Download or read book Consolidation in the Telephone Industry, Good Or Bad for the Consumer written by United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Antitrust, Business Rights, and Competition and published by . This book was released on 1998 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Popular Mechanics written by and published by . This book was released on 1992-08 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Download or read book Public Service Magazine written by and published by . This book was released on 1911 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Courtesy Counts written by Jack W. Hayhow and published by . This book was released on 1999-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Curtis the Courteous Raccoon shows young children how goodmanners at school can mean more friends and more fun for everyone. Curtis has tips in these areas: using polite words, respecting differences, and being a good listener.
Book Synopsis Report of the Directors of the American Bell Telephone Co. to the Stockholders by : American Bell Telephone Company
Download or read book Report of the Directors of the American Bell Telephone Co. to the Stockholders written by American Bell Telephone Company and published by . This book was released on 1897 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Canadian Florist written by and published by . This book was released on 1926 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Good Hardware written by and published by . This book was released on 1921 with total page 1888 pages. Available in PDF, EPUB and Kindle. Book excerpt:
