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Government Customer Service Superstars
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Book Synopsis Government Customer Service Superstars by : Cary Jon Cavitt
Download or read book Government Customer Service Superstars written by Cary Jon Cavitt and published by Createspace Independent Publishing Platform. This book was released on 2017-01-04 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a customer service superstar takes the right attitude - Six to be exact...Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.
Book Synopsis Superstar Customer Service by : Rick Conlow
Download or read book Superstar Customer Service written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-11-25 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Are you having an even tougher time finding new customers for your product or service? Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you’ll ever have... but it has the potential to make you a Superstar! Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!
Book Synopsis Superstar Leadership by : Rick Conlow
Download or read book Superstar Leadership written by Rick Conlow and published by Red Wheel/Weiser. This book was released on 2013-04-22 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover and implement “the most important, proven leadership principles and ideas” in just thirty-one days with this step-by-step manual (Ken Hicks, CEO/Chairman, Footlocker, Inc.). It is the rare excellent boss who can achieve great results by earning their staff’s loyalty and inspiring exemplary performance. Now you can learn the secrets of these Superstar leaders—and become one of them. Superstar Leadership examines the key habits of the best and worst bosses, identifying nine key performance drivers that are proven to increase and sustain results. Do you want to earn more money for your company? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously decreasing turnover, improving innovation, and having fun? With evaluations and activities designed to help you hones your leadership skills, you can achieve all of this. Superstar Leadership will teach you: Why fifty percent of managers fail, and how to avoid being one of them Seven keys to employee motivation The high-performance formula that will catapult your career success The nine strategies of a Superstar leader How to create a high-performing team and exceed your goals And much more!
Book Synopsis The Superstar Syndrome by : Myra S White
Download or read book The Superstar Syndrome written by Myra S White and published by Random House India. This book was released on 2013-08-22 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hidden in each of us is a superstar waiting to come to life. Often we struggle to find this, not because we lack talent, desire, or ability, but because we don’t know the right steps to take. Frequently, we surrender to a sea of negative emotions and self-doubts right at the very beginning, or give up after a few setbacks. Dr Myra S. White and Sanjay Jha provide a comprehensive nine-step roadmap to help you succeed in the workplace and other areas of your lives. The Superstar Syndrome is the ultimate success bible based on the lives of over 80 well-known people, like N.R. Narayana Murthy, M.S. Dhoni, Steve Jobs, Jack Welch, Warren Buffet, and Ratan Tata who transformed themselves from ordinary people into exceptional achievers. It covers all aspects of what you need to know and do to successfully make the journey to superstardom—how to identify and manage your special talents, build power, influence, and deliver A-level performances—and illustrates each step with examples from the lives of the well-known superstars that were studied. It makes you believe that the finish line is not just within your reach, but opens up dreams and possibilities beyond.
Book Synopsis Customer Service for Hospitality and Tourism by : Simon Hudson
Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.
Book Synopsis Advances in Government Enterprise Architecture by : Saha, Pallab
Download or read book Advances in Government Enterprise Architecture written by Saha, Pallab and published by IGI Global. This book was released on 2008-11-30 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents current developments, issues, and trends in enterprise architecture (EA). Provides insights into the impact of effective EA on IT governance, IT portfolio management, and IT outsourcing.
Book Synopsis We are Better Than this by : Edward D. Kleinbard
Download or read book We are Better Than this written by Edward D. Kleinbard and published by Oxford University Press, USA. This book was released on 2015 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A book which examines how government - which is to say, all of us, acting collectively - can make our country healthier, wealthier and happier, if we put government to useful work in those areas where it most productively complements our private markets"--Provided by publisher.
Book Synopsis Retail Management A Global Perspective (Text and Cases) by : Harjit Singh
Download or read book Retail Management A Global Perspective (Text and Cases) written by Harjit Singh and published by S. Chand Publishing. This book was released on 2009-07 with total page 824 pages. Available in PDF, EPUB and Kindle. Book excerpt: Third Revised Edition 2014 In the last five years since the first edition of this book was published, I have received ample email messages from students, researchers, and teachers for congratulating me on the compilation of the book and suggesting how it could be improved. I have also built up a large list of ideas based on my own experiences in reading and teaching the subjec
Book Synopsis The Superstar Impact by : Allen Smith, W
Download or read book The Superstar Impact written by Allen Smith, W and published by Lulu.com. This book was released on 2008-01-01 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you liked "7 Habits of Highly Effective People", "The Fred Factor", or "Who Moved My Cheese", you will love The Superstar Impact! (SI) picks up where the others leave off, providing actual, tactical frameworks and strategies you can apply to bring change to yourself and your organization! Get it! From author Allen T. Smith BSIA Ed., MSIS, MBA, Six Sigma, www.ATSBusiness.com.Allen uses the true account of his love encounter with a real life superstar just before she received her first break as the basis for his personal success process, Superstar Impact. The Superstar Impact is a dynamic self help process for personal goal attainment and professional self improvement. His ex has it! Allen has it now! Oprah may be the best example of it! Can you obtain it? Yes!, you can develop the Superstar Impact! Plus, don't miss the bonus chapter, 102 Keys, Tasks & Commentaries for Personal Success!
Book Synopsis Customer Service Essentials by : Robert E. Hinson
Download or read book Customer Service Essentials written by Robert E. Hinson and published by IAP. This book was released on 2019-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom
Book Synopsis How to Become a Marketing Superstar by : Jeffrey J. Fox
Download or read book How to Become a Marketing Superstar written by Jeffrey J. Fox and published by Hachette Books. This book was released on 2003-05-21 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: With more than 600,000 books in print, nationally bestselling author Jeffrey Fox is back to 'outfox the competition'--this time with counterintuitive advice on how to become a marketing genius n his four previous bestselling business books, Jeffrey Fox has helped readers land great jobs and rise to the top of their professions. Now he turns his contrarian eye to marketing through brand building and innovation. Fox's advice is delivered in snappy, to-the-point chapters that zero in on his creative--and often counterintuitive--advice and features such unforgettable fundamentals as: Make a big splash, instead of a lot of little ripples Always have a pipeline to the president Own a market, not a mill The long and short definitions of marketing There are also provocative 'Instant Marketing Superstar' challenges throughout the book, offering the reader a chance to solve real business problems. In a time of corporate budget cuts, it's more important than ever for all employees to be creative marketers. How to Become a Marketing Superstar is certain to find a place on the shelves of anyone who wants to increase sales in a competitive marketplace.
Book Synopsis Unleashing Excellence by : Dennis Snow
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Download or read book Superstar Signs written by Chrissie Blaze and published by John Hunt Publishing. This book was released on 2008-10-31 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: In our modern culture, everyone is fascinated by the lives of celebrities and they have become our modern day heroes. In this astrological guide to the Sun Signs, brief bios of these modern celebrities as well as heroes of the past, are used to illustrate the different qualities of the Sun Signs, Aries through Pisces. The aim of this book is as a fascinating guide to understanding more about the role of the Sun Signs.
Download or read book SuperStar Selling written by Paul McCord and published by Morgan James Publishing. This book was released on 2008-03-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Superstars are made, not born. Find your key to becoming a Superstar by doing what the Superstars do. SuperStar Selling: 12 Keys to Becoming a Sales SuperStar takes you step-by-step through constructing the foundation that will propel you to superstardom. You'll learn how to identify your sales strengths and then find the products or services, the markets, the marketing methods, and the selling process that will highlight your selling strengths and minimize your weaknesses. Whether you are new to sales or an old pro, SuperStar Selling will show you how to create the sales business and income you want. Not a book for the casual reader, this in-depth study is for the salesperson or manager who is serious about a change.
Book Synopsis Be a Party Plan Superstar by : Mary Christensen
Download or read book Be a Party Plan Superstar written by Mary Christensen and published by AMACOM. This book was released on 2010-10-20 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This invaluable resource shows women how they, too, can become direct-selling superstars--by being the life of the party. The “party plan” direct selling model of introducing products through home parties, social gatherings, and fundraisers has been the route to financial freedom for millions. Author Mary Christensen--who has herself achieved unprecedented success in direct sales and has empowered and equipped thousands of other direct sellers to succeed--shows women how they can generate more bookings, sales, and business leads at parties and build a team of independent party planners who drive their own commissions. In Be a Party Plan Superstar, you’ll lean party-planning skills including: how to develop a who's-who customer base, how to create an environment of fun, how to be an engaging host, and how to leverage this solid foundation to close sales effortlessly. Exemplified by powerhouse brands like Tupperware, Pampered Chef, and Mary Kay, the party-planning method is an unparalleled opportunity for anyone to live the life they dream about and deserve.
Book Synopsis Government Girl by : Stacy Parker Aab
Download or read book Government Girl written by Stacy Parker Aab and published by Harper Collins. This book was released on 2010-01-08 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A delightful page-turner…that will put the lucky reader within the feverish excitement of a hopeful and tragic time.” —Andrei Codrescu, NPR commentator and author of The Posthuman Dada Guide: Tzara and Lenin Play Chess A memoir of being young and female in the Clinton White House Stacy Parker Aab was born in Detroit in 1974, the only daughter of a white Kansas farm girl and a young black Detroiter fresh from two tours of Vietnam. An excellent student, Aab gravitated toward public service and moved to Washington, D.C., for college in the hopeful days of 1992. Not only would Aab study political communication at The George Washington University, but she would also intern at the White House. For three years, she worked for George Stephanopoulos. In 1997 she became White House staff, serving as Paul Begala's special assistant. At first, life was charmed, with nurturing mentors, superstar politicos, and handsome Secret Service agents. In January 1998, the world of the Clinton White House changed radically. Monica Lewinsky became a household name, and Aab learned quickly that in Washington, protectors can become predators, investigators will chase you like prey, and if you make mistakes with a powerful man, the world will turn your name into mud. Government Girl is a window into the culture of the Clinton White House, as seen through the eyes of an idealistic young female aide. Stacy Parker Aab's intimate memoir tells of her coming-of-age in the lion's den. Her story provides a searing look at the dynamics between smart young women and the influential older men who often hold the keys to their dreams.
Book Synopsis Be a Direct Selling Superstar by : Mary Christensen
Download or read book Be a Direct Selling Superstar written by Mary Christensen and published by AMACOM. This book was released on 2013-03-27 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a leader in the booming industry of direct sales, Mary Christensen knows something about the opportunities of launching a direct selling business. Her newest book, Be a Direct Selling Superstar, is an all-encompassing guide to building, leading, and managing a direct sales organization, a book that can help anyone else generate new source of income and turn a major profit. Gain an advantage over the estimated 15.6 million people involved in direct selling in the US (over 100 million worldwide) and achieve long-term success in direct selling with this how-to on goal setting, effective marketing, persuasive communication, networking, influencing, work-life balance, time management, and financial planning.With a clear, strategic understanding of the benefits of direct sales--including low start-up costs, strong earning potential, and a flexible work schedule--Christensen leverages her personal experience to help you become a superstar at direct selling. You’ll be equipped to enter the lucrative arena of enterprise building and, ultimately, create and lead a team that will help you achieve your financial dreams.
