Author : Tareq Z. Ahram
Publisher : Springer
ISBN 13 : 3319419471
Total Pages : 356 pages
Book Rating : 4.3/5 (194 download)
Book Synopsis Advances in The Human Side of Service Engineering by : Tareq Z. Ahram
Download or read book Advances in The Human Side of Service Engineering written by Tareq Z. Ahram and published by Springer. This book was released on 2016-07-26 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.