Gestao De Operacoes De Servicos

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Operations and Service Management: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522539107
Total Pages : 1812 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Operations and Service Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Operations and Service Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

Modeling and Simulation Techniques for Improved Business Processes

Author : Ebrahimi, Maryam
Publisher : IGI Global
ISBN 13 : 1522532277
Total Pages : 265 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Modeling and Simulation Techniques for Improved Business Processes by : Ebrahimi, Maryam

Download or read book Modeling and Simulation Techniques for Improved Business Processes written by Ebrahimi, Maryam and published by IGI Global. This book was released on 2018-01-05 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies are constantly faced with the need to grow and advance in order to compete with other corporations. The implementation of computer innovations allows for smoother transitions to adaptive changes through the use and understanding of analytical tools. Modeling and Simulation Techniques for Improved Business Processes is a critical scholarly resource that examines the systems currently implemented in companies and how they can be upgraded and advanced through various computer design methods. Featuring coverage of a broad range of topics including scenario planning, casual modeling, and system dynamics, this publication is targeted toward researchers, professionals, and engineers searching for current research on corporate innovations created through computer design methods.

Handbook of Research on Optimizing Healthcare Management Techniques

Author : Wickramasinghe, Nilmini
Publisher : IGI Global
ISBN 13 : 179981372X
Total Pages : 431 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Optimizing Healthcare Management Techniques by : Wickramasinghe, Nilmini

Download or read book Handbook of Research on Optimizing Healthcare Management Techniques written by Wickramasinghe, Nilmini and published by IGI Global. This book was released on 2019-12-27 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare is noted for using leading-edge technologies and embracing new scientific discoveries to enable better cures for diseases and better means to enable early detection of most life-threatening diseases. However, the healthcare industry globally, and in the US specifically, has been extremely slow to adopt technologies that focus on better practice management and administrative needs. Presently, healthcare is grappling with many challenges both nationally and globally, including escalating costs, a move to a preventative care environment, and a technologically savvy patient with high expectations. The Handbook of Research on Optimizing Healthcare Management Techniques is a pivotal reference source that provides an extensive and rich compilation of various ICT initiatives and examines the role that ICT plays and will play in the future of healthcare delivery. It represents ways in which healthcare delivery can be made superior and the healthcare industry can begin to address the major challenges it faces in the 21st century so that ultimately the most important person in the web of healthcare players, the patient, can be confident about receiving high-quality, cost-effective healthcare. While highlighting topics such as e-health, medical informatics, and patient value, this publication explores the role of supportive technologies as well as the methods of focused, patient-centric outcomes. This book is ideally designed for doctors, nurses, hospital administrators, medical staff, hospital directors, medical boards, IT consultants, health practitioners, academicians, researchers, and students.

Innovative Process Optimization Methods in Logistics

Author : Thorsten Blecker
Publisher : Erich Schmidt Verlag GmbH & Co KG
ISBN 13 : 9783503126835
Total Pages : 440 pages
Book Rating : 4.1/5 (268 download)

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Book Synopsis Innovative Process Optimization Methods in Logistics by : Thorsten Blecker

Download or read book Innovative Process Optimization Methods in Logistics written by Thorsten Blecker and published by Erich Schmidt Verlag GmbH & Co KG. This book was released on 2010 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hospitalidade

Author : Kye-Sung (Kaye) Chon
Publisher : Editora Senac Rio
ISBN 13 : 8522116202
Total Pages : 333 pages
Book Rating : 4.5/5 (221 download)

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Book Synopsis Hospitalidade by : Kye-Sung (Kaye) Chon

Download or read book Hospitalidade written by Kye-Sung (Kaye) Chon and published by Editora Senac Rio. This book was released on 2020-08-05 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitalidade: conceitos e aplicações apresenta um estudo completo não apenas para aqueles que buscam aprimorar seus conhecimentos, mas para todos que desejam se familiarizar com o mundo da hospedagem, dos alimentos e bebidas, de eventos, viagens e turismo, entre outros temas relacionados que compõem a indústria da Hospitalidade. A obra explora o mercado e o produto hoteleiro, incluindo seu passado e seu presente, apresenta estudos de caso, lista de siglas comumente utilizadas, sistemas de referência e de classificação, glossário, além de ajudar no desenvolvimento das habilidades de liderança tão importantes nessa área.

Adaptation and Value Creating Collaborative Networks

Author : Luis M. Camarinha-Matos
Publisher : Springer
ISBN 13 : 3642233309
Total Pages : 565 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Adaptation and Value Creating Collaborative Networks by : Luis M. Camarinha-Matos

Download or read book Adaptation and Value Creating Collaborative Networks written by Luis M. Camarinha-Matos and published by Springer. This book was released on 2011-10-20 with total page 565 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 12th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2011, held in Sao Paulo, Brazil, in October 2011. The 61 revised papers presented were carefully selected from numerous submissions. They provide a comprehensive overview of recent advances in various collaborative network (CN) domains and their applications with a particular focus on adaptation of the networks and their value creation, specifically emphasizing topics related to evolution from social networking to collaborative networks; social capital; value chains; co-creation of complex products; performance management; behavioral aspects in collaborative networks; collaborative networks planning and modeling; benefit analysis and sustainability issues, as well as including important technical and scientific challenges in applying CNs to areas such as advanced logistics networks, business process modeling, service orientation, and other emerging application domains such as ageing, tourism, crisis, and emergency scenarios.

Transdisciplinary Engineering: Crossing Boundaries

Author : M. Borsato
Publisher : IOS Press
ISBN 13 : 1614997039
Total Pages : 1152 pages
Book Rating : 4.6/5 (149 download)

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Book Synopsis Transdisciplinary Engineering: Crossing Boundaries by : M. Borsato

Download or read book Transdisciplinary Engineering: Crossing Boundaries written by M. Borsato and published by IOS Press. This book was released on 2016-10-13 with total page 1152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Concurrent Engineering (CE) approach was developed in the 1980s, based on the concept that different phases of a product life cycle should be conducted concurrently and initiated as early as possible within the Product Creation Process (PCP). CE concepts have matured and become the foundation of many new ideas, methodologies, initiatives, approaches and tools. This book contains the proceedings from the 23rd ISPE Inc. International Conference on Transdisciplinary (formerly: Concurrent) Engineering, held in Curitiba, Parana, Brazil, in October 2016. The conference, entitled 'Transdisciplinary Engineering: Crossing Boundaries', provides an important forum for international scientific exchange on Concurrent Engineering and collaborative enterprises, and attracts the participation of researchers, industry experts and students, as well as government representatives. The 108 peer reviewed papers and keynote speech included here, range from theoretical and conceptual to strongly pragmatic works, which are organized into 17 sections including: Concurrent Engineering and knowledge exchange; engineering for sustainability; multidisciplinary project management; collaborative design and engineering; optimization of engineering operations and data analytics; and multidisciplinary design optimization, among others. The book gives an overview of the latest research, advancements and applications in the field and will be of interest to researchers, design practitioners and educators.

Managing Services

Author : Kathryn Haynes
Publisher : Academic
ISBN 13 : 019969608X
Total Pages : 225 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis Managing Services by : Kathryn Haynes

Download or read book Managing Services written by Kathryn Haynes and published by Academic. This book was released on 2014 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.

Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)

Author : Sebastiano Bagnara
Publisher : Springer
ISBN 13 : 3319960989
Total Pages : 806 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) by : Sebastiano Bagnara

Download or read book Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) written by Sebastiano Bagnara and published by Springer. This book was released on 2018-08-07 with total page 806 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018), held on August 26-30, 2018, in Florence, Italy. By highlighting the latest theories and models, as well as cutting-edge technologies and applications, and by combining findings from a range of disciplines including engineering, design, robotics, healthcare, management, computer science, human biology and behavioral science, it provides researchers and practitioners alike with a comprehensive, timely guide on human factors and ergonomics. It also offers an excellent source of innovative ideas to stimulate future discussions and developments aimed at applying knowledge and techniques to optimize system performance, while at the same time promoting the health, safety and wellbeing of individuals. The proceedings include papers from researchers and practitioners, scientists and physicians, institutional leaders, managers and policy makers that contribute to constructing the Human Factors and Ergonomics approach across a variety of methodologies, domains and productive sectors. This volume includes papers addressing Healthcare Ergonomics.

Automated Organizations

Author : Nelio Oliveira
Publisher : Springer Science & Business Media
ISBN 13 : 3790827592
Total Pages : 246 pages
Book Rating : 4.7/5 (98 download)

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Book Synopsis Automated Organizations by : Nelio Oliveira

Download or read book Automated Organizations written by Nelio Oliveira and published by Springer Science & Business Media. This book was released on 2011-08-30 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book attempts to characterize a new organizational form that is now visible in many companies as a substitute of previous forms related to mechanized or mechanistic standards. The book is based on the approach of organizational structure and on Henry Mintzberg’s work on organizational configurations. As a matter of fact, it attempts to supplement and update Mintzberg's organizational taxonomy, taking into account changes in the structure and work organization of business firms. The book is written for all people whose work is related to organizations and who are interested in the subjects it deals with.

Service Science, Management, and Engineering:

Author : Gang Xiong
Publisher : Academic Press
ISBN 13 : 0123970377
Total Pages : 401 pages
Book Rating : 4.1/5 (239 download)

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Book Synopsis Service Science, Management, and Engineering: by : Gang Xiong

Download or read book Service Science, Management, and Engineering: written by Gang Xiong and published by Academic Press. This book was released on 2012-04-12 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems. These topics are each related to service science from various perspectives, and the book is supported throughout by applications and case studies that showcase best practice and provide insight and guidelines to assist in building successful service systems. Presents the latest research on service science, management and engineering, from both theory and applications perspectives Includes coverage of applications in high-growth sectors, along with real-world frameworks and design techniques Applications and case studies showcase best practices and provide insights and guidelines to those building and managing service systems

Future Health Scenarios

Author : Maria José Sousa
Publisher : CRC Press
ISBN 13 : 1000873277
Total Pages : 307 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Future Health Scenarios by : Maria José Sousa

Download or read book Future Health Scenarios written by Maria José Sousa and published by CRC Press. This book was released on 2023-05-15 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technologies is a major emerging area to invest and research in new models of health management. Future health scenarios are constituted by technologies in health and clinical decision-making systems. This book provides a unique multidisciplinary approach for exploring the potential contribution of AI and digital technologies in enabling global healthcare systems to respond to urgent twenty-first-century challenges. Deep analysis has been made regarding telemedicine using big data, deep learning, robotics, mobile and remote applications. Features: Focuses on prospective scenarios in health to predict possible futures. Addresses the urgent needs of the key population, socio-technical and health themes. Covers health innovative practices as 3D models for surgeries, big data to treat rare diseases, and AI robot for heart treatments. Explores telemedicine using big data, deep learning, robotics, mobile and remote applications. Reviews public health based on predictive analytics and disease trends. This book is aimed at researchers, professionals, and graduate students in computer science, artificial intelligence, decision support, healthcare technology management, biomedical engineering, and robotics.

Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services

Author : Fabio Sartori Piran
Publisher : CRC Press
ISBN 13 : 1000766519
Total Pages : 184 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services by : Fabio Sartori Piran

Download or read book Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services written by Fabio Sartori Piran and published by CRC Press. This book was released on 2020-01-08 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.

Operations Management and Management Science

Author : Fausto Pedro García Márquez
Publisher : BoD – Books on Demand
ISBN 13 : 1803559829
Total Pages : 224 pages
Book Rating : 4.8/5 (35 download)

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Book Synopsis Operations Management and Management Science by : Fausto Pedro García Márquez

Download or read book Operations Management and Management Science written by Fausto Pedro García Márquez and published by BoD – Books on Demand. This book was released on 2023-02-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations Management and Management Science introduces the main concepts in this discipline. It also considers case studies from several industries, and the established and novel algorithms applied to solve them. Future applications and trends are discussed and future work to improve the solutions presented is suggested. Operations management may be defined as the efficient transformation of inputs to outputs according to the needs of customers and considering the limitations present in the process. It involves process optimization from design to future requirements, the management of materials and products, production, and other aspects such as maintenance and quality control. In this case, the products can be regarded as goods or services, while the inputs are human resources, financial support, information, material, energy, etc.

Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM

Author : Zoran Anisic
Publisher : Springer Nature
ISBN 13 : 3030436160
Total Pages : 548 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM by : Zoran Anisic

Download or read book Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM written by Zoran Anisic and published by Springer Nature. This book was released on 2020-03-20 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the conference proceedings of the 25th edition of the International Joint Conference on Industrial Engineering and Operations Management. The conference is organized by 6 institutions (from different countries and continents) that gather a large number of members in the field of operational management, industrial engineering and engineering management. This edition of the conference had the title: THE NEXT GENERATION OF PRODUCTION AND SERVICE SYSTEMS in order to emphasis unpredictable and very changeable future. This conference is aimed to enhance connection between academia and industry and to gather researchers and practitioners specializing in operation management, industrial engineering, engineering management and other related disciplines from around the world.

Product Lifecycle Management: Towards Knowledge-Rich Enterprises

Author : Louis Rivest
Publisher : Springer
ISBN 13 : 364235758X
Total Pages : 672 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Product Lifecycle Management: Towards Knowledge-Rich Enterprises by : Louis Rivest

Download or read book Product Lifecycle Management: Towards Knowledge-Rich Enterprises written by Louis Rivest and published by Springer. This book was released on 2012-12-22 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed post-proceedings of the 9th IFIP WG 5.1 International Conference on Product Lifecycle Management, PLM 2012, held in Montreal, Canada, in July 2012. The 58 full papers presented were carefully reviewed and selected from numerous submissions. They cover a large range of topics such as collaboration in PLM, tools and methodologies for PLM, modeling for PLM, and PLM implementation issues.

Product and Service Design Innovation

Author : António Augusto Fernandes
Publisher : Springer Nature
ISBN 13 : 3031127749
Total Pages : 286 pages
Book Rating : 4.0/5 (311 download)

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Book Synopsis Product and Service Design Innovation by : António Augusto Fernandes

Download or read book Product and Service Design Innovation written by António Augusto Fernandes and published by Springer Nature. This book was released on 2022-10-02 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook describes strategic product and service planning, introducing the concept of innovation. Linear models of product development are presented, and the product concept and system architecture generation are introduced. The responsiveness of the development process to uncertainty and complexity is covered, as well as ways of managing portfolios, programmes and projects. This textbook results from the author's experience of teaching more than 40 years. The methods described in the book have been taught and applied by the students. Examples of concept development projects of products and services carried out by the students are described, many of them revealing great creativity.