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From New Public Management To Lean Thinking
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Book Synopsis New Public Management by : Jan-Erik Lane
Download or read book New Public Management written by Jan-Erik Lane and published by Routledge. This book was released on 2002-09-11 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on economics, organisational theory and politics, Jan-Erik Lane presents new public management from an analytical perspective.
Book Synopsis From New Public Management to Lean Thinking by : Kevin Ian Albert Masters
Download or read book From New Public Management to Lean Thinking written by Kevin Ian Albert Masters and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The central objective of this thesis is to investigate, understand and explain the conditions under which the administrative problem known as potentially avoidable failure induced demand (PAFID) arises in UK public services and might be prevented. PAFID is defined as "customer contacts that appear to be precipitated by earlier failures, such as failures to do things right first time, which cause additional and potentially avoidable demands to impinge upon public services". A secondary objective of the thesis is to establish how, and under what better conditions, the public sector could successfully exploit the management paradigm called Lean thinking, as an alternative to the current New Public Management method, in order to address the PAFID problem. An analysis of the results from three case-studies conducted in UK local authority settings confirms that nearly half of all customer contacts in high-volume services such as housing benefits are potentially avoidable. The extrapolation of this finding to the contact volumes and handling costs in one UK council alone suggests possible savings of more than £1 million a year. The potential benefits that are available to the case-study councils and nearly 500 other local councils, together with numerous other providers of UK public services, are also very substantial. A variety of conceptual lenses are applied to the PAFID problem in order to generate alternative explanations and policy options. This thesis makes a number of contributions to public sector management theory and practice, including the finding that councils might reduce principal-agent problems that add to PAFID by espousing more supportive and enabling environments, and by adopting systems-oriented approaches that acknowledge the complex and subjective nature of real-world problems. The findings also suggest that, while the deployment of Lean 'tools' can result in short-term savings and performance improvements, the adoption of Lean thinking as a comprehensive management approach is more likely to bring about fundamental changes.
Book Synopsis A Public Sector Journey to Operational Excellence by : Kate McGovern
Download or read book A Public Sector Journey to Operational Excellence written by Kate McGovern and published by CRC Press. This book was released on 2023-09-28 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean management can lead to operational excellence, but toward what end? This book examines the power of linking Lean government operations with purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, they brought the same transformative potential. These programs can improve public services, boost employee morale, and free up previously underutilized capacity. The freed capacity can then be applied to accomplish important societal objectives. This book has four parts: Part 1: The Foundation of Continuous Improvement (CI)—The reader is introduced to the field of CI and to Lean principles and techniques as applied to public sector organizations. CI initiatives can improve services, boost employee morale, and free up previously underutilized capacity. This part includes an overview of best practices and strategies for overcoming common challenges. Part 2: Lean Public Policy—Discussion of both purpose and function. Lean practitioners are systems thinkers. Viewing disparate processes as components of a whole, we seek to integrate functions across silos to maximize value, quality, and efficiency. It would be great if public programs could be designed for optimal functionality. If that were the case, then Lean practitioners would simply apply the Plan-Do-Study-Act/Adjust (PDSA) cycle for ongoing improvement. In the real world, policy making tends to be ad-hoc and reactive. This part explores impediments to Leaning existing programs and considers what Lean public policy would look like. Government regulatory functions and health care policy are used as examples. Part 3: Operational Excellence—Pulling policy and administration together by introducing John M. Bernard’s concept of three levels of maturity in government. Part 4: Putting it together—"What to do, how to do it, and who can get it done." A summary and overview of CI methodology and the prerequisites for the implementation of policies that will lead to progress on societal goals. Drawing lessons from practitioners striving for Level 3 maturity in government, the book closes with a series of recommendations.
Book Synopsis The Effective Public Manager by : Steven Cohen
Download or read book The Effective Public Manager written by Steven Cohen and published by John Wiley & Sons. This book was released on 2008-08-28 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since it was first published more than twenty years ago, The Effective Public Manager has become the classic resource for public administrators and students. The fourth edition of groundbreaking work synthesizes the current thinking in the field and presents practical lessons and tools in a highly accessible format. Focused on helping real-world managers and managers-to-be meet the demands of their jobs head-on rather than working around the constraints of government, this book offers a fresh approach to implementing effective management tools in a dynamic political, organizational, economic, and technological context.
Book Synopsis Bending the Curve by : Walter Lowell
Download or read book Bending the Curve written by Walter Lowell and published by . This book was released on 2020-10-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Lean for the Public Sector by : Bert Teeuwen
Download or read book Lean for the Public Sector written by Bert Teeuwen and published by CRC Press. This book was released on 2018-06-08 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of
Book Synopsis The Resilience of New Public Management by :
Download or read book The Resilience of New Public Management written by and published by Oxford University Press. This book was released on 2024-01-12 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Resilience of New Public Management examines the role and significance of New Public Management (NPM) in contemporary society, and explores its emergence and resilience. Eminent scholars have said that NPM only existed from 1980-2000, and that we now live in a post-NPM world. This book tells a very different story. Evidence is presented in this book of 40 years of continuous NPM in public services, including government agencies, universities, and health care. NPM has diffused across sectors and globally since the 1980s, and in the process mutated to become modernization. It also coexists with alternative models of managing public services, including models such as digital era governance and network governance which were considered replacements for NPM. The capacity of NPM to mutate has caught many of its critics by surprise. This capacity for NPM to reinvent itself includes the adoption of Lean Management, the Toyota Production System. Early NPM adopter countries engaged with the use of Lean Management techniques, but late NPM adopters did not. The most recent alternative to NPM is Trust-based management, which has made significant advances in Scandinavian countries. However, Trust-based management is closely linked to proto-NPM and NPM practices and it has itself mutated to present itself as a friendlier and more supportive version of NPM, which at the very least deserves close scrutiny. The above trends are indicative of the resilience of NPM, and its intuitive appeal for policymakers. Its advocates argue that NPM has the capacity to deliver policy outcomes, but this book shows that such claims and aspirations are not always matched by the evidence of NPM in action.
Book Synopsis Lean for the Public Sector by : Bert Teeuwen
Download or read book Lean for the Public Sector written by Bert Teeuwen and published by Productivity Press. This book was released on 2010-12-14 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector. Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the 'We don’t make widgets' mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program.
Book Synopsis Your 60 Minute Lean Government - Lean Government Handbook by : Jason Tisbury
Download or read book Your 60 Minute Lean Government - Lean Government Handbook written by Jason Tisbury and published by Createspace Independent Publishing Platform. This book was released on 2016-01-08 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can lean work in the public sector or is the private sector only to benefit from the lean systems and philosophies? I believe the methods of lean are a perfect fit for the public sector; in fact I believe the public sector can benefit more than any other, in this guide I will explain why. Through lean you can: - Increased safety - Improved customer satisfaction - Increased efficiency - Improved profitability - Increased availability Learn how to transform your Government Department into a lean thinking, high performing unit. Take out the waste and provide better value to the community.
Book Synopsis Revisiting New Public Management and its Effects by : Abbas Strømmen-Bakhtiar
Download or read book Revisiting New Public Management and its Effects written by Abbas Strømmen-Bakhtiar and published by Waxmann Verlag. This book was released on 2021 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although, over time, numerous articles and books have been published on New Public Management (NPM), it is still being investigated with a sense of great urgency, as its effects, whether positive or negative, have not yet been fully gauged and comprehended. Given the rather controversial nature of the phenomenon of interest, the purpose of this edited volume is to re-invigorate and revisit the ongoing debate on NPM by providing a fresh perspective and novel insights into how NPM-driven changes have been approached and, more importantly, the effects they have produced in the context of Norway. The current volume comprises seven contributions penned by scholars and experts from all over Norway with a keen interest in NPM. Five of them are geared towards assessing the effects of NPM-style reforms on the Norwegian public healthcare sector in general and nursing in particular, one deals with the impacts of NPM on Norwegian primary and lower secondary education, and one traces the relationship between NPM and the most influential management accounting innovations of the last few decades. It is our profound hope that the book will trigger fruitful discussions and broaden our understanding of NPM and its effects by providing lessons from the empirical evidence presented in the different chapters. Captivating and instructive, it will be of great interest for all readers keeping an eye on NPM, including but not limited to students and scholars of public administration, practitioners and policymakers.
Book Synopsis Testing the Boundaries of Lean Thinking by : Peter Hines
Download or read book Testing the Boundaries of Lean Thinking written by Peter Hines and published by . This book was released on 2012 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article explores how Lean Thinking can be successfully extended into the legal sector, which in most advanced economies is dominated by the public sector. Two public sector cases from Portugal and Wales are discussed. The authors look at where and how implementation of Lean Thinking might start, and the modifications required to do this successfully. A tentative Lean legal supply chain model which will take three to five years to implement is presented.
Book Synopsis New Development by : Eric A. Scorsone
Download or read book New Development written by Eric A. Scorsone and published by . This book was released on 2012 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean government is part of a growing trend of management tools designed to lower costs and improve the efficiency of government operations. However, the transference of lean techniques from the private sector to the public sector requires a careful balancing of administrative law, management-labor relations in order to realize these efficiency and cost improvements.
Book Synopsis Delivering Results That Matter by : Haneef Chagani
Download or read book Delivering Results That Matter written by Haneef Chagani and published by . This book was released on 2018-01-18 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring global public sector leaders who are using Lean management strategically to achieve results, the book provides a practical, disciplined approach for transforming public services to add value for the customer who uses the services, the employee who provides those services, and the taxpayer who pays for them. Delivering Results That Matter advocates Lean management as a practical, disciplined approach to the transformation of public services. It strikes new ground in the public sector management literature by providing advice to public sector managers on how Lean, a business philosophy used extensively in the private sector, can be applied in a public sector context to renew and refresh public services as well as drive mindset and behavior changes that promote performance and customer service. Using a multitude of case studies from around the world, Delivering Results That Matter demonstrates how Lean management can transform public sector performance while controlling costs. It shows how programs, services, and processes can be made better, safer, and more efficient; with citizens receiving the quality services they need and expect. Lean management enhances what managers and their teams do, how they do it, and the tools they use in day-to-day service delivery. Lean can help governments increase transparency, demonstrate accountability, and do more with less. It can be a key mechanism for governments to solicit fresh, new, and different ideas which challenge the status quo and lead to innovation. It can also help governments work horizontally to address and manage issues that span multiple ministries or departments. Savings achieved through increased efficiency can be reinvested to other strategic priorities. Lean management adds value for the customer who uses public services, the employee who provide those services, and the taxpayer who pays for them.
Book Synopsis Beyond the New Public Management by : Martin Minogue
Download or read book Beyond the New Public Management written by Martin Minogue and published by Edward Elgar Publishing. This book was released on 1998 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text brings together a number of specialists who examine the range of ideas and concepts of the new models of reform, paying particular attention to the "new public management" model and to strategies of good governance. It evaluates progress made by governments and aid donors in putting these ideas into practice. Using case studies from both the developed and developing world, it emphasizes the extent to which public management and governance reforms are being applied throughout the international arena. The examples used focus on the problems of policy and institutional transfers between the industrialized world and developing countries. Multidisciplinary in its approach, it draws on literature and research from management studies, political science, sociology, economics and devolopment studies, and points to issues likely to dominate research agenda.
Book Synopsis Evaluation of the Lean Approach to Business Management and Its Use in the Public Sector by : Zoe Radnor
Download or read book Evaluation of the Lean Approach to Business Management and Its Use in the Public Sector written by Zoe Radnor and published by . This book was released on 2006-06-26 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report investigates the use of the 'lean' management concept in the Scottish public sector. The objective of this report is to present the evidence of the evaluation of 'lean' in the public sector as a means to embed a continuous improvement culture.
Book Synopsis Managing Public Services by : Irvine Lapsley
Download or read book Managing Public Services written by Irvine Lapsley and published by Routledge. This book was released on 2021-11-23 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.
Book Synopsis Managing Public Services - Implementing Changes by : Tony L. Doherty
Download or read book Managing Public Services - Implementing Changes written by Tony L. Doherty and published by Routledge. This book was released on 2014-01-03 with total page 785 pages. Available in PDF, EPUB and Kindle. Book excerpt: The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
