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Customer Success

Author : Nick Mehta
Publisher : John Wiley & Sons
ISBN 13 : 1119167965
Total Pages : 256 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Customer Success by : Nick Mehta

Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

They Ask, You Answer

Author : Marcus Sheridan
Publisher : John Wiley & Sons
ISBN 13 : 1119610141
Total Pages : 357 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis They Ask, You Answer by : Marcus Sheridan

Download or read book They Ask, You Answer written by Marcus Sheridan and published by John Wiley & Sons. This book was released on 2019-08-06 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revolutionary guide that challenged businesses around the world to stop selling to their buyers and start answering their questions to get results; revised and updated to address new technology, trends, the continuous evolution of the digital consumer, and much more In today’s digital age, the traditional sales funnel—marketing at the top, sales in the middle, customer service at the bottom—is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have, and address them as honestly and as thoroughly as possible. Every day, buyers turn to search engines to ask billions of questions. Having the answers they need can attract thousands of potential buyers to your company—but only if your content strategy puts your answers at the top of those search results. It’s a simple and powerful equation that produces growth and success: They Ask, You Answer. Using these principles, author Marcus Sheridan led his struggling pool company from the bleak depths of the housing crash of 2008 to become one of the largest pool installers in the United States. Discover how his proven strategy can work for your business and master the principles of inbound and content marketing that have empowered thousands of companies to achieve exceptional growth. They Ask, You Answer is a straightforward guide filled with practical tactics and insights for transforming your marketing strategy. This new edition has been fully revised and updated to reflect the evolution of content marketing and the increasing demands of today’s internet-savvy buyers. New chapters explore the impact of technology, conversational marketing, the essential elements every business website should possess, the rise of video, and new stories from companies that have achieved remarkable results with They Ask, You Answer. Upon reading this book, you will know: How to build trust with buyers through content and video. How to turn your web presence into a magnet for qualified buyers. What works and what doesn’t through new case studies, featuring real-world results from companies that have embraced these principles. Why you need to think of your business as a media company, instead of relying on more traditional (and ineffective) ways of advertising and marketing. How to achieve buy-in at your company and truly embrace a culture of content and video. How to transform your current customer base into loyal brand advocates for your company. They Ask, You Answer is a must-have resource for companies that want a fresh approach to marketing and sales that is proven to generate more traffic, leads, and sales.

Product-Led Growth

Author : Bush Wes
Publisher :
ISBN 13 : 9781777119317
Total Pages : 276 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Product-Led Growth by : Bush Wes

Download or read book Product-Led Growth written by Bush Wes and published by . This book was released on 2019-05 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Product-Led Growth is about helping your customers experience the ongoing value your product provides. It is a critical step in successful product design and this book shows you how it's done." - Nir Eyal, Wall Street Journal Bestselling Author of "Hooked"

The Membership Economy (PB)

Author : Robbie Kellman Baxter
Publisher : McGraw Hill Professional
ISBN 13 : 007183933X
Total Pages : 273 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Membership Economy (PB) by : Robbie Kellman Baxter

Download or read book The Membership Economy (PB) written by Robbie Kellman Baxter and published by McGraw Hill Professional. This book was released on 2015-03-20 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "membership" business models of Netflix, Weight Watchers, and other industry giants revealed—and how you can use them to lead your company to the top of the food chain For decades, consumers and businesses have joined clubs, bought products and accessed services using a subscription model. But it has only been in recent years that the model has been transformed and perfected through massive changes in technology. The Membership Economy shows how nimble companies that focus on ongoing, formal relationships over one-time transactions are thriving. By renting, lending, or offering access instead of just "ownership," organizations can leapfrog industry leaders. In terms of strategic business models, this is one that allows for breakthrough growth. With great case studies from American Express, LinkedIn, CrossFit, SurveyMonkey, and more, this book will show you how to radically rethink how your organization can build loyalty, viral growth, and recurring revenue.

Behind The Membership

Author : Mike Morrison
Publisher : Lulu.com
ISBN 13 : 0244213240
Total Pages : 370 pages
Book Rating : 4.2/5 (442 download)

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Book Synopsis Behind The Membership by : Mike Morrison

Download or read book Behind The Membership written by Mike Morrison and published by Lulu.com. This book was released on 2019-08-26 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2017 we launched a new podcast series called "Behind the Membership". Its aim was to dig deep into the stories of real people running real, successful online membership businesses. Not to give them a platform to blow their own trumpet, but to get to the heart of what made them tick, how their journey had unfolded and what insights they'd picked up along the way. We had the privilege of uncovering some absolute gold in those conversations - an incredible wealth of insight and experience that was just too valuable to leave languishing in the archives of the podcast, so we've compiled the biggest takeaways into this book. These are real people, real memberships, real stories. Enjoy.

Technical Sourcebook for Designers

Author : Jaeil Lee
Publisher : A&C Black
ISBN 13 : 1609018567
Total Pages : 487 pages
Book Rating : 4.6/5 (9 download)

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Book Synopsis Technical Sourcebook for Designers by : Jaeil Lee

Download or read book Technical Sourcebook for Designers written by Jaeil Lee and published by A&C Black. This book was released on 2014-03-31 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive compilation presents technical design processes and industry standards that reflect current apparel production and manufacturing practices. The authors provide a holistic perspective of the role of technical design in apparel production, including such considerations as selection of fabrics, finding seasonal fashion trends, garment construction, and fit evaluation, all in the context of meeting the needs of the target consumer with cost-effective decisions.

Ebony

Author :
Publisher :
ISBN 13 :
Total Pages : 172 pages
Book Rating : 4./5 ( download)

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Book Synopsis Ebony by :

Download or read book Ebony written by and published by . This book was released on 1992-02 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: EBONY is the flagship magazine of Johnson Publishing. Founded in 1945 by John H. Johnson, it still maintains the highest global circulation of any African American-focused magazine.

The Financial Controller and CFO's Toolkit

Author : David Parmenter
Publisher : John Wiley & Sons
ISBN 13 : 1119291313
Total Pages : 468 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Financial Controller and CFO's Toolkit by : David Parmenter

Download or read book The Financial Controller and CFO's Toolkit written by David Parmenter and published by John Wiley & Sons. This book was released on 2016-08-29 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simplify and streamline your way to a winning legacy The Financial Controller and CFO's Toolkit is a hybrid handbook and toolkit with over 100 lean practice solutions and a wealth of practical tools for senior financial managers of small, midsized and large companies. This book outlines the mindset of paradigm shifters relevant to future-ready finance teams, and contains guidelines on how to become an effective change leader. Guidance from world leading expert David Parmenter provides the insight and tools you need to reach your true leadership potential and achieve more for your organization. Packed with templates and checklists, this book helps you adhere to the best practices in reporting, forecasting, KPIs, planning, strategy, and technology. The companion website—a complete toolbox for positive, entrenched change—gives you access to additional resources that reinforce The Financial Controller and CFO's Toolkit strategy. This new second edition has been updated to reflect the latest practices and technology to streamline your workflow and get more done in less time—without sacrificing quality or accuracy. As an all-in-one resource for the CFO role, this book provides a clear, practical strategy for demonstrating your value to your organization. Selling and leading change effectively Get more accurate information from your KPIs Attracting, recruiting and retaining talented staff Invest in and implement new essential tools Investing wisely in 21st century technologies Report the month-end within three days, implement quarterly rolling forecasting, complete the annual plan in two weeks or less, and bring your firm into the 21st century with key tools that get the job done. Be the CFO that your organization needs and the leader that your teams deserve. The Financial Controller and CFO's Toolkit gives you everything you need to achieve more by doing less.

Free Press and Fair Trial

Author : United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Constitutional Rights
Publisher :
ISBN 13 :
Total Pages : 800 pages
Book Rating : 4.0/5 (13 download)

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Book Synopsis Free Press and Fair Trial by : United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Constitutional Rights

Download or read book Free Press and Fair Trial written by United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Constitutional Rights and published by . This book was released on 1966 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Code of Federal Regulations

Author :
Publisher :
ISBN 13 :
Total Pages : 936 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis Code of Federal Regulations by :

Download or read book Code of Federal Regulations written by and published by . This book was released on 2014 with total page 936 pages. Available in PDF, EPUB and Kindle. Book excerpt: Special edition of the Federal Register, containing a codification of documents of general applicability and future effect ... with ancillaries.

Blood Crazy

Author : Simon Clark
Publisher : Bloomsbury Publishing
ISBN 13 : 1448214696
Total Pages : 409 pages
Book Rating : 4.4/5 (482 download)

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Book Synopsis Blood Crazy by : Simon Clark

Download or read book Blood Crazy written by Simon Clark and published by Bloomsbury Publishing. This book was released on 2014-10-28 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is a quiet, uneventful Saturday in Doncaster. Nick Aten, and his best friend Steve Price – troubled seventeen year olds – spend it as usual hanging around the sleepy town, eating fast food and planning their revenge on Tug Slatter, a local bully and their arch-enemy. But by Sunday, Tug Slatter becomes the last of their worries because somehow overnight civilization is in ruins. Adults have become murderously insane – literally. They're infected with an uncontrollable urge to kill the young. Including their own children. As Nick and Steve try to escape the deadly town covered with the mutilated bodies of kids, a group of blood-thirsty adults ambushes them. Just a day before they were caring parents and concerned teachers, today they are savages destroying the future generation. Will Nick and Steve manage to escape? Is their hope that outside the Doncaster borders the world is 'normal' just a childish dream? Blood Crazy, first published in 1995, is a gripping, apocalyptic horror from Simon Clark.

Financial Peace

Author : Dave Ramsey
Publisher : Lampo
ISBN 13 : 9780963571236
Total Pages : 268 pages
Book Rating : 4.5/5 (712 download)

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Book Synopsis Financial Peace by : Dave Ramsey

Download or read book Financial Peace written by Dave Ramsey and published by Lampo. This book was released on 2002-01-01 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dave Ramsey explains those scriptural guidelines for handling money.

Shibumi

Author : Trevanian
Publisher : Crown
ISBN 13 : 0307238431
Total Pages : 498 pages
Book Rating : 4.3/5 (72 download)

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Book Synopsis Shibumi by : Trevanian

Download or read book Shibumi written by Trevanian and published by Crown. This book was released on 2005-05-10 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: A classic spy novel from the bestselling author, Trevanian, about a westerner raised in Japan who becomes one of the world's most accomplished assassins. Nicholai Hel is the world’s most wanted man. Born in Shanghai during the chaos of World War I, he is the son of an aristocratic Russian mother and a mysterious German father and is the protégé of a Japanese Go master. Hel survived the destruction of Hiroshima to emerge as the world’s most artful lover and its most accomplished—and well-paid—assassin. Hel is a genius, a mystic, and a master of language and culture, and his secret is his determination to attain a rare kind of personal excellence, a state of effortless perfection known only as shibumi. Now living in an isolated mountain fortress with his exquisite mistress, Hel is unwillingly drawn back into the life he’d tried to leave behind when a beautiful young stranger arrives at his door, seeking help and refuge. It soon becomes clear that Hel is being tracked by his most sinister enemy—a supermonolith of international espionage known only as the Mother Company. The battle lines are drawn: ruthless power and corruption on one side, and on the other . . . shibumi.

Waking Up

Author : Sam Harris
Publisher : Simon and Schuster
ISBN 13 : 1451636024
Total Pages : 256 pages
Book Rating : 4.4/5 (516 download)

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Book Synopsis Waking Up by : Sam Harris

Download or read book Waking Up written by Sam Harris and published by Simon and Schuster. This book was released on 2015-06-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Spirituality.The search for happiness --Religion, East and West --Mindfulness --The truth of suffering --Enlightenment --The mystery of consciousness.The mind divided --Structure and function --Are our minds already split? --Conscious and unconscious processing in the brain --Consciousness is what matters --The riddle of the self.What are we calling "I"? --Consciousness without self --Lost in thought --The challenge of studying the self --Penetrating the illusion --Meditation.Gradual versus sudden realization --Dzogchen: taking the goal as the path --Having no head --The paradox of acceptance --Gurus, death, drugs, and other puzzles.Mind on the brink of death --The spiritual uses of pharmacology.

Create Your Own Online Store in a Weekend

Author : Alannah Moore
Publisher : Chronicle Books
ISBN 13 : 1616894091
Total Pages : 178 pages
Book Rating : 4.6/5 (168 download)

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Book Synopsis Create Your Own Online Store in a Weekend by : Alannah Moore

Download or read book Create Your Own Online Store in a Weekend written by Alannah Moore and published by Chronicle Books. This book was released on 2015-07-21 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advantages of selling your products online are many—low overhead, global markets, twenty-four-hour shopping—but perhaps most important is the level playing field offered by the internet. With a distinctive product and professional-looking website, you stand as much of a chance at success as anyone, even if others have more money to invest. In Create Your Own Online Store in a Weekend, Alannah Moore guides entrepreneurs through the process of setting up an online business and creating a website that fits both their products and their budget. This accessible primer provides detailed information on how to set up and provide content for your site as well as the right storefront and payment solutions. Moore addresses all aspects of running an online business, including marketing, order management, and boosting sales. Whether you are selling goods, services, or downloadable files, this guide will help you find the e-commerce solution that's right for you.

The World's Advance

Author :
Publisher :
ISBN 13 :
Total Pages : 972 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis The World's Advance by :

Download or read book The World's Advance written by and published by . This book was released on 1915 with total page 972 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Little Black Book of Scams

Author : Industry Canada
Publisher : Competition Bureau Canada
ISBN 13 : 1100232400
Total Pages : 45 pages
Book Rating : 4.1/5 (2 download)

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Book Synopsis The Little Black Book of Scams by : Industry Canada

Download or read book The Little Black Book of Scams written by Industry Canada and published by Competition Bureau Canada. This book was released on 2014-03-10 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Canadian edition of The Little Black Book of Scams is a compact and easy to use reference guide filled with information Canadians can use to protect themselves against a variety of common scams. It debunks common myths about scams, provides contact information for reporting a scam to the correct authority, and offers a step-by-step guide for scam victims to reduce their losses and avoid becoming repeat victims. Consumers and businesses can consult The Little Black Book of Scams to avoid falling victim to social media and mobile phone scams, fake charities and lotteries, dating and romance scams, and many other schemes used to defraud Canadians of their money and personal information.