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Author :
Publisher :
ISBN 13 : 9789077212714
Total Pages : 280 pages
Book Rating : 4.2/5 (127 download)
Download or read book Foundations of IT Service Management based on ITIL (Dutch) written by and published by . This book was released on 2006 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jan van Bon
Publisher :
ISBN 13 : 9789087530129
Total Pages : 237 pages
Book Rating : 4.5/5 (31 download)
Download or read book Foundations of IT Service Management Based on ITIL written by Jan van Bon and published by . This book was released on 2012 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support, Service Delivery and Security Management, and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL) A self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official "Introduction to ITIL", plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience. Bron: Flaptekst, uitgeversinformatie.
Author : itSMF - the IT Service Management Forum
Publisher : Van Haren Publishing
ISBN 13 : 9077212582
Total Pages : 233 pages
Book Rating : 4.0/5 (772 download)
Download or read book Foundations of IT service management written by itSMF - the IT Service Management Forum and published by Van Haren Publishing. This book was released on 2005-09-26 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
Author : itSMF International
Publisher : Van Haren
ISBN 13 : 9401801290
Total Pages : 85 pages
Book Rating : 4.4/5 (18 download)
Download or read book IT Service Management from Hell based on Not ITIL written by itSMF International and published by Van Haren. This book was released on 2007-01-01 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: A humorous and insightful perspective on the often-chaotic world of IT service management. Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical approach, the book explores the pitfalls, paradoxes, and downright ludicrous situations that can arise in IT organizations.
Author : Arjen de Jong
Publisher : Van Haren
ISBN 13 : 9087539169
Total Pages : 381 pages
Book Rating : 4.0/5 (875 download)
Download or read book Foundations of ITIL® V3 written by Arjen de Jong and published by Van Haren. This book was released on 2007-09-09 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Author : itSMF - the IT Service Management Forum
Publisher :
ISBN 13 : 9789077212820
Total Pages : 202 pages
Book Rating : 4.2/5 (128 download)
Download or read book Foundations of IT service management written by itSMF - the IT Service Management Forum and published by . This book was released on 2006-08-01 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
Author : Jos van Oosten
Publisher : Van Haren
ISBN 13 : 9401801150
Total Pages : 173 pages
Book Rating : 4.4/5 (18 download)
Download or read book Process Management Based on SqEME® written by Jos van Oosten and published by Van Haren. This book was released on 2008-04-24 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place? SqEME® as a methodology views processes from four different perspectives. SqEME® calls these windows , by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME® is the result of more than twenty years experience with the management of business processes within various organizations. SqEME® has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.
Author : David Smith
Publisher : Van Haren
ISBN 13 : 9401801207
Total Pages : 201 pages
Book Rating : 4.4/5 (18 download)
Download or read book Implementing Metrics for IT Service Management written by David Smith and published by Van Haren. This book was released on 2008-08-08 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing.
Author : Adam Grummitt
Publisher : Van Haren
ISBN 13 : 9401801177
Total Pages : 171 pages
Book Rating : 4.4/5 (18 download)
Download or read book Service Management Strategies that Work written by Adam Grummitt and published by Van Haren. This book was released on 2007-09-09 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).
Author : Paul Wilkinson
Publisher : Van Haren
ISBN 13 : 9087538391
Total Pages : 129 pages
Book Rating : 4.0/5 (875 download)
Download or read book IT Service Management from Hell written by Paul Wilkinson and published by Van Haren. This book was released on 2004-01-10 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.
Author : Bill Fine
Publisher : Van Haren
ISBN 13 : 9401801169
Total Pages : 117 pages
Book Rating : 4.4/5 (18 download)
Download or read book Defining IT Success Through The Service Catalog written by Bill Fine and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Author : Jan Schilt
Publisher : Van Haren
ISBN 13 : 9087538731
Total Pages : 299 pages
Book Rating : 4.0/5 (875 download)
Download or read book ABC of ICT written by Jan Schilt and published by Van Haren. This book was released on 2008-10-03 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
Author : itSMF International
Publisher : Van Haren
ISBN 13 : 9087538278
Total Pages : 409 pages
Book Rating : 4.0/5 (875 download)
Download or read book Foundations of IT Service Management Based on ITIL® V3 written by itSMF International and published by Van Haren. This book was released on 2008-07-15 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!
Author : Denis Verhoef
Publisher : Van Haren
ISBN 13 : 9401801215
Total Pages : 145 pages
Book Rating : 4.4/5 (18 download)
Download or read book IT Outsourcing Part 1: Contracting the Partner written by Denis Verhoef and published by Van Haren. This book was released on 2009-01-01 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.
Author : Remko van der Pols
Publisher : Van Haren
ISBN 13 : 9087538286
Total Pages : 119 pages
Book Rating : 4.0/5 (875 download)
Download or read book BiSL®: Business Information Services Library - Management Guide written by Remko van der Pols and published by Van Haren. This book was released on 2007-10-05 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text. Supports EXIN BiSL Exams
Author : itSMF International
Publisher : Van Haren
ISBN 13 : 9401801304
Total Pages : 101 pages
Book Rating : 4.4/5 (18 download)
Download or read book Service Agreements - A Management Guide written by itSMF International and published by Van Haren. This book was released on 2006-09-09 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.
Author : Ernest Brewster
Publisher : BCS, The Chartered Institute for IT
ISBN 13 : 1906124930
Total Pages : 241 pages
Book Rating : 4.9/5 (61 download)
Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute for IT. This book was released on 2012-05-08 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
