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Focus First On Service
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Book Synopsis Focus First on Service by : AWWA Staff
Download or read book Focus First on Service written by AWWA Staff and published by American Water Works Association. This book was released on 2011-01-12 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
Download or read book na written by Springer and published by Springer Science & Business Media. This book was released on 2013-02-14 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Making a Difference written by and published by . This book was released on 1999 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Transforming Government and Building the Information Society by : Nagy K. Hanna
Download or read book Transforming Government and Building the Information Society written by Nagy K. Hanna and published by Springer Science & Business Media. This book was released on 2010-03-20 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information and communication technology (ICT) is central to reforming governance, innovating public services, and building inclusive information societies. Countries are learning to weave ICT into their strategies for transforming government as enterprises have learned to use ICT to innovate and transform their processes and competitive strategies. ICT-enabled transformation offers a new path to digital-era government that is responsive to the challenges of our time. It facilitates innovation, partnering, knowledge sharing, community organizing, local monitoring, accelerated learning, and participatory development. In Transforming Government and Building the Information Society, Nagy Hanna draws on multi-disciplinary research on ICT in the public sector, and on his rich experience of over 35 years at the World Bank and other aid agencies, to identify the key ingredients for the strategic integration of ICT into governance and poverty reduction strategies. The author showcases promising practices from around the world to outline the strategic options involved in using ICT to maximize developmental impact—transforming government institutions and public services, and empowering communities for inclusion and grassroots innovation. Despite the ICT promise, Hanna acknowledges that reforming governance and empowering poor communities are difficult long-term undertakings. Hanna moves beyond the imperatives and visions of e-transformation to strategic design and implementation options, and draws practical lessons for policymakers, reformers, innovators, community leaders, ICT specialists and development experts.
Book Synopsis Service Chain Management by : Christos Voudouris
Download or read book Service Chain Management written by Christos Voudouris and published by Springer Science & Business Media. This book was released on 2007-12-18 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.
Download or read book Network World written by and published by . This book was released on 1999-02-15 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Author :United States. Congress. House. Committee on Ways and Means. Subcommittee on Health Publisher : ISBN 13 : Total Pages :132 pages Book Rating :4.0/5 ( download)
Book Synopsis Payments of Physicians by the Medicare Program by : United States. Congress. House. Committee on Ways and Means. Subcommittee on Health
Download or read book Payments of Physicians by the Medicare Program written by United States. Congress. House. Committee on Ways and Means. Subcommittee on Health and published by . This book was released on 1989 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing America's Small Communities by : David H. Folz
Download or read book Managing America's Small Communities written by David H. Folz and published by Rowman & Littlefield. This book was released on 2005 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing America's Small Communities charts several key aspects of the largely unexamined world of small city management. This book describes the democraphic trends, structural features, executive behavior and service quality among small communities. Are small cities growing, declining or have they remained untouched by the force of change? To what extent have the structural changes and reforms that have swept through larger cities touched small communities? What are the characteristics and behaviors of small city chief executives and how involved are different executives in the dimensions of the governmental process? How do chief executives in small cities make decisions about local services and programs? Are there differences in the extent to which appointed managers and elected mayors are responsive to community interests? The book also examines the frequency with which small communities provide various services, the quality of services provided and how small city officials can diagnose problems with service quality and performance. The book's theme is the value added to small communities that evidence professionalism in city administration. The benefits that accrue to having a professional city manager are most apparent in the extent to which city managers are engaged in decisions related to each of the dimensions of the governmental process, the level of service quality provided, and the prospects for measuring service performance.
Book Synopsis Treatment Services for Drug Dependent Women by :
Download or read book Treatment Services for Drug Dependent Women written by and published by . This book was released on 1981 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies Publisher : ISBN 13 : Total Pages :1040 pages Book Rating :4.0/5 (18 download)
Book Synopsis Department of the Interior and Related Agencies Appropriations for 1999: Justification of the budget estimates, United States Forest Service, Department of Energy by : United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
Download or read book Department of the Interior and Related Agencies Appropriations for 1999: Justification of the budget estimates, United States Forest Service, Department of Energy written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies and published by . This book was released on 1998 with total page 1040 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Yukon Flats National Wildlife Refuge (N.W.R.) Comprehensive Conservation Plan by :
Download or read book Yukon Flats National Wildlife Refuge (N.W.R.) Comprehensive Conservation Plan written by and published by . This book was released on 1987 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Selawik National Wildlife Refuge (N.W.R.) Comprehensive Conservation Plan by :
Download or read book Selawik National Wildlife Refuge (N.W.R.) Comprehensive Conservation Plan written by and published by . This book was released on 1987 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Launch written by Nelson Searcy and published by Baker Books. This book was released on 2017-02-28 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Starting a church from scratch? Start here! Launch offers specific strategies for beginning a church with no members, no money, and no staff. Readers get clear, practical how-to strategies for quickly raising funds, creating a team, planning services, effective evangelism, and rapidly developing a growing membership. Specific advice is included for reaching that often difficult-to-target demographic, the 20- to 40-year-old. Now thoroughly revised and expanded to keep up with the ever-changing landscape of church planting.
Book Synopsis 2008 Year Book Australia No. 90 by :
Download or read book 2008 Year Book Australia No. 90 written by and published by Aust. Bureau of Statistics. This book was released on 2008 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Spiritually Competent Practice in Health Care by : John Wattis
Download or read book Spiritually Competent Practice in Health Care written by John Wattis and published by CRC Press. This book was released on 2017-07-28 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will be of tremendous use to all healthcare professionals from physicians to nurses to social workers, rehabilitation therapists, and chaplains. The pathway taken here is a sensible and reasonable one, emphasizing a patient-centred approach that underscores the importance of spiritually competent care. The Editors do an excellent job of describing how to integrate spirituality into patient care for all of the different healthcare professionals. They also emphasize the importance of an evidence-based approach that is guided by research. This book provides superb guidelines that will be enormously helpful to every healthcare professional. Harold G Koenig, M.D., Professor of Psychiatry & Behavioral Sciences, Duke University Medical Center, Durham, North Carolina This practical guide tackles the important issues of spirituality in health care, emphasising the role of organisations in developing a culture of leadership and management that facilitates spiritual care. Spirituality is a central part of holistic care that addresses physical, mental, emotional and spiritual aspects of care in an integrated way. The chapters are written by experts in their fields, pitched at the practitioner level rather than addressing ‘spirituality’ as a purely theoretical concept. Each one describes the realities of spiritually competent practice and show how it can be taught and put into practice in a variety of areas and settings, including Undergraduate and Postgraduate education Acute healthcare settings Mental health Primary care End of Life Care Creative organisations Social services Ideal for practitioners, educators, trainees and managers in nursing and healthcare, the book is also relevant reading for occupational therapists, physiotherapists, social workers and psychologists.
Download or read book Civil Service Journal written by and published by . This book was released on 1964 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Quality Toolbox by : Nancy R. Tague
Download or read book The Quality Toolbox written by Nancy R. Tague and published by Quality Press. This book was released on 2023-12-31 with total page 597 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides tools that are less commonly used and some tools that the author, Nancy Tague, created. Inside you’ll find tools for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, basic data handling, and statistics. In this third edition, six new tools were added (i.e., DFMEA and PMFEA) along with a section on Quality 4.0 and suggested quality tools that can help facilitate practitioners looking to implement Quality 4.0 concepts. The use of icons with each tool description tells the reader at a glance what kind of tool it is and where it is used within the improvement process.
