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Fire Department Customer Service
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Book Synopsis Essentials of Fire Department Customer Service by : Alan V. Brunacini
Download or read book Essentials of Fire Department Customer Service written by Alan V. Brunacini and published by Fire Protection Publication. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
Book Synopsis Fire Department Strategic Planning, 3rd Edition by : Mark Wallace
Download or read book Fire Department Strategic Planning, 3rd Edition written by Mark Wallace and published by Fire Engineering Books. This book was released on 2021-04-01 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author: This 3rd edition is about organized common sense in the fire service. Section One provides support to fire departments that already have a strategic plan and just need to update and revise their existing plan. I have found over my 30 years of consulting with fire department’s that they want to accomplish their next iteration of their strategic plan as rapidly as possible. Section Two provides a detailed “How-to” guide to help a fire department create its first strategic plan. Section Two is divided into four parts: (1) Understanding the Department, (2) Understanding the Situation, (3) Understanding the Strategic Issues Facing the Department, and (4) Creating Organizational Change. A new chapter (Chapter 20) provides assistance to those departments having challenges with their strategic plan and obtaining the desired outcomes/results. It adds a new troubleshooting process for those departments having challenges to create an effective and successful strategic plan. The book is designed to be effective as a manual to develop an individual fire department’s strategic plan as well as a textbook for use in upper division college/university courses or as a text for post-graduate courses.
Book Synopsis Fire Department Incident Safety Officer by : Dodson
Download or read book Fire Department Incident Safety Officer written by Dodson and published by Jones & Bartlett Publishers. This book was released on 2015-08-21 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of Fire Department Incident Safety Officer has been thoroughly updated to cover the latest trends, information, and best-practices needed by current and aspiring Incident Safety Officers (ISO’s). Developed in partnership with the Fire Department Safety Officer’s Association and based on the 2015 Edition of NFPA 1521, Standard for Fire Department Safety Officer Professional Qualifications, this authoritative resource focuses uniquely on the roles, responsibilities, and duties for fire service officers assigned to the incident command staff position of safety officer. From smoke reading to alternative energy sources to green construction buildings, Fire Department Incident Safety Officer, Third Edition is loaded with up-to-date information needed to keep fire department members safe, including: A new chapter dedicated to the Incident Safety Officer at Training Drills and Special Events Entire chapters devoted to important topics like reading smoke, reading buildings,
Book Synopsis Management in the Fire Service by : Harry R. Carter
Download or read book Management in the Fire Service written by Harry R. Carter and published by Jones & Bartlett Learning. This book was released on 2006-05-23 with total page 1024 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sharpen Your Leadership Skills And Improve Departmental Performance! This Revised Edition Of Management In The Fire Service Is The Best Source For Proven Strategies On Handling The Managerial Challenges Unique To Your Field. You'll Find The Latest On Vital Topics Such As Pre-Fire Planning, Incident Command, Public Fire And Life Safety Education, Management Of Financial Resources, And Training. New Chapters On Fire Prevention, Code Enforcement, And Labor Relations In The Fire Service Are Also Included. Boost Your Effectiveness In Motivating, Supervising, And Evaluating Personnel, And Apply Management Theory Principles To Actual Service Situations. From Chief And Company Officers To Fiscal, Personnel, And Administrative Managers, If You're In A Management Position, This Book Will Boost Your Performance!
Book Synopsis Strategies for Marketing your Fire Department Today and Beyond by : U. S. Fire Administration
Download or read book Strategies for Marketing your Fire Department Today and Beyond written by U. S. Fire Administration and published by FEMA. This book was released on 2013-02-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from here." It is designed to provide a fire chief, a public information officer, and other leaders in the fire service with guidance and tips on marketing a department and its services to the local customers: the citizens and organization served gy the department
Book Synopsis Brannigan's Building Construction for the Fire Service by : Francis Brannigan
Download or read book Brannigan's Building Construction for the Fire Service written by Francis Brannigan and published by Jones & Bartlett Publishers. This book was released on 2010-02-22 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brannigan’s Building Construction for the Fire Service, Fourth Edition is a must read for fire fighters, prospective fire fighters, and fire science students. This edition continues the Brannigan tradition of using plain language to describe technical information about different building types and their unique hazards. This text ensures that critical fire fighting information is easy-to-understand and gives valuable experience to fire fighters before stepping onto the fireground. The first edition of Building Construction for the Fire Service was published in 1971. Frank Brannigan was compelled to write the most comprehensive building construction text for the fire service so that he could save fire fighters’ lives. His passion for detail and extensive practical experience helped him to develop the most popular text on the market. His motto of: “Know your buildings,” informs every aspect of this new edition of the text. Listen to a Podcast with Brannigan's Building Construction for the Fire Service, Fourth Edition co-author Glenn Corbett to learn more about this training program! Glenn discusses his relationship with the late Frank Brannigan, the dangers of heavy construction timber, occupancy specific hazards, and other areas of emphasis within the Fourth Edition. To listen now, visit: http://d2jw81rkebrcvk.cloudfront.net/assets.multimedia/audio/Building_Construction.mp3.
Book Synopsis Fire Department Special Operations by : John Norman
Download or read book Fire Department Special Operations written by John Norman and published by Fire Engineering Books. This book was released on 2009 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ray Downey wrote the first edition of The Rescue Company in the early 1990s. Building on Downey's legacy, John Norman has written Fire Department Special Operations to take into consideration the earth-shattering events, funding increases, research advances, expanded capabilities, and changes in regulations and standards that have widened the knowledge gap since the publication of Chief Downey's book. Fire Department Special Operations is an excellent guide for agencies and individuals in establishing, staffing, operating, and maintaining heavy rescue units in the many forms they may take. It is also an ideal training resource for the officers and individuals assigned the duties that a rescue firefighter must accomplish.
Book Synopsis Mastering the Fire Service Assessment Center, 2nd Ed by : Anthony Kastros
Download or read book Mastering the Fire Service Assessment Center, 2nd Ed written by Anthony Kastros and published by Fire Engineering Books. This book was released on 2018-04-16 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine
Book Synopsis Fundamentals of Fire Fighter Skills by : David Schottke
Download or read book Fundamentals of Fire Fighter Skills written by David Schottke and published by Jones & Bartlett Publishers. This book was released on 2014 with total page 1229 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Introduction to Fire Protection and Emergency Services includes Navigate Advantage Access by : Robert Klinoff
Download or read book Introduction to Fire Protection and Emergency Services includes Navigate Advantage Access written by Robert Klinoff and published by Jones & Bartlett Learning. This book was released on 2019-11-11 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sixth edition of Introduction to Fire Protection and Emergency Services meets and exceeds the National Fire Academy’s Fire and Emergency Services Higher Education (FESHE) course objectives and outcomes for the Associate’s (Core) course called Principles of Emergency Services (C0273). The Sixth Edition delivers future fire service candidates a head start in the competitive selection process by familiarizing students with the selection and training process. In addition, the Sixth Edition provides a comprehensive and concise overview of the broad spectrum of the fire service, from the primary duties of the modern fire department, to emergency incident management, to fire prevention, to department administration.The Sixth Edition reinforces foundational knowledge, including the history and future of the fire service; the chemistry and physics of fire; issues facing the fire and rescue service in the United States; and careers in the fire and emergency services. The entire range of services of the modern fire service is explored, including emergency medical services, hazardous materials response, wildland fires, swiftwater rescue, and urban search and rescue.The Sixth Edition includes:An emphasis on safety and professionalism, which is reinforced through discussions of incident effectiveness, fire fighter ethics, customer service, physical fitness, training, decision making, fire prevention, and behavioral health Organizations that support the fire service are highlighted, including:Firefighter Behavioral Health Alliance.Firefighter Cancer Support Network.Leary Firefighter FoundationDiscussions on Post-Traumatic Stress Disorder (PTSD) and Repeated Exposure to Trauma (RET) and their effects on fire fightersAn expanded discussion of the possible future effects of climate change and the effect on the fire and rescue service
Download or read book Fire Data Analysis Handbook written by and published by FEMA. This book was released on with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Step Up and Lead written by Frank Viscuso and published by Fire Engineering Books. This book was released on 2013 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his new book Step Up and Lead, Frank Viscuso--author, speaker, and career deputy chief--shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!
Book Synopsis Fire and Emergency Services Company Officer by : IFSTA
Download or read book Fire and Emergency Services Company Officer written by IFSTA and published by . This book was released on 2014-11-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This new IFSTA manual details the training required of Company Officers according to NFPA® 1021, Standard for Fire Officer Professional Qualifications, 2014 Edition. The manual is divided into two sections to make a clear distinction between the information needed for Fire Officer Level I and Fire Officer Level II. Both print and eBook formats are available. There is no shortage of issues that a company officer might face in the everyday operation of a fire company or unit. This manual addresses the wide range of topics and issues encountered by a company officer, from leadership and supervision to health and safety issues. Great attention was given to focus on the job performance requirements of NFPA® 1021. The fifth edition of Fire and Emergency Services Company Officer builds on the previous edition of the manual while presenting the material in a more concise manner to make it easier for students to read and instructors to teach. By merging related topics, the number of chapters was reduced from 32 in the fourth edition to 17 in the new manual while preserving the material related to the NFPA® standard. The number of appendices was reduced from 20 to 4 by removing information that can be found in other media. Along with reducing the volume of material from the fourth edition, the fifth edition of Fire and Emergency Services Company Officer offers several new features. The manual features a new look with IFSTA’s single-column format and upgraded and updated curriculum components. Learning activities are included to help instructors present the material to their students. Case Histories open each chapter to illustrate important lessons learned in the real world. Photographs, illustrations, and tables are included throughout the manual to illustrate key points and improve the overall instructional value of the material.
Book Synopsis Incident Management for Operations by : Rob Schnepp
Download or read book Incident Management for Operations written by Rob Schnepp and published by "O'Reilly Media, Inc.". This book was released on 2017-06-20 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded
Book Synopsis Essentials of Fire Fighting and Fire Department Operations by : IFSTA
Download or read book Essentials of Fire Fighting and Fire Department Operations written by IFSTA and published by Pearson. This book was released on 2012-12-30 with total page 1664 pages. Available in PDF, EPUB and Kindle. Book excerpt: This version includes all 21 chapters of Essentials of Fire Fighting, 6th Edition and adds three chapters written and validated to meet the emergency medical and hazardous materials requirements of NFPA® 1001, 2013 Edition. Chapter 22 specifically addresses the Firefighter I and Firefighter II knowledge and skills requirements for the emergency medical care competencies identified in NFPA® 1001, 2013 Edition Chapter 4. Chapters 23 and 24 meet the First Responder Awareness and Operations Levels for Responders according to NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents, 2012 Edition and OSHA 1910.120. The chapters also provide validated content to meet Section 6.6, Mission-Specific Competencies: Product Control, of NFPA® 472. The hazardous materials information is adapted from the IFSTA Hazardous Materials for First Responders, 4th Edition.
Book Synopsis NFPA 1710, Standard for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations, and Special Operations to the Public by Career Fire Departments by : National Fire Protection Association
Download or read book NFPA 1710, Standard for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations, and Special Operations to the Public by Career Fire Departments written by National Fire Protection Association and published by . This book was released on 2010 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The purpose of this standard is to specify the minimum criteria addressing the effectiveness and efficiency of the career public fire suppression operations, emergency medical service, and special operations delivery in protecting the citizens of the jurisdiction and the occupational safety and health of fire department employees"--P. 4.
Book Synopsis Smoke Your Firefighter Interview by : Paul S. Lepore
Download or read book Smoke Your Firefighter Interview written by Paul S. Lepore and published by . This book was released on 2008-01-01 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this book you will gain insight into the crucial part of the exam- the interview. While it is important for a candidate to focus on the written and physical ability parts of the exam, the interview often accounts for up to 100% of a candidate's overall score. Lepore has proctored hundreds of entry-level and promotional interviews. He shares his unique ability to see the interview through the eyes of the rater. This book is presented in a question-answer format. It provides the candidate with a strong foundation on how to answer over 100 of the questions most commonly asked by fire departments across the country, and provides the rationale as to why the answer is correct. Answers to common situational questions deal with: moral issues, legal issues, violations of policies and procedures, ethical dilemmas, societal obligations, interpersonal conflicts. This updated book includes additional questions and answers.
