Feedback And Complaints Systems

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OSHA s complaint response policies OSHA credits its complaint system with conserving agency resources, but the system still warrants improvement

Download OSHA s complaint response policies OSHA credits its complaint system with conserving agency resources, but the system still warrants improvement PDF Online Free

Author :
Publisher : DIANE Publishing
ISBN 13 : 1428937765
Total Pages : 40 pages
Book Rating : 4.4/5 (289 download)

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Book Synopsis OSHA s complaint response policies OSHA credits its complaint system with conserving agency resources, but the system still warrants improvement by :

Download or read book OSHA s complaint response policies OSHA credits its complaint system with conserving agency resources, but the system still warrants improvement written by and published by DIANE Publishing. This book was released on with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Complaint is a Gift

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 9781881052814
Total Pages : 236 pages
Book Rating : 4.0/5 (528 download)

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Book Synopsis A Complaint is a Gift by : Janelle Barlow

Download or read book A Complaint is a Gift written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 1996 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

Author : Alireza Faed
Publisher : Springer Science & Business Media
ISBN 13 : 3319003240
Total Pages : 366 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry by : Alireza Faed

Download or read book An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry written by Alireza Faed and published by Springer Science & Business Media. This book was released on 2013-06-12 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.

Profit First

Author : Mike Michalowicz
Publisher : Penguin
ISBN 13 : 073521414X
Total Pages : 225 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis Profit First by : Mike Michalowicz

Download or read book Profit First written by Mike Michalowicz and published by Penguin. This book was released on 2017-02-21 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Author of cult classics The Pumpkin Plan and The Toilet Paper Entrepreneur offers a simple, counterintuitive cash management solution that will help small businesses break out of the doom spiral and achieve instant profitability. Conventional accounting uses the logical (albeit, flawed) formula: Sales - Expenses = Profit. The problem is, businesses are run by humans, and humans aren't always logical. Serial entrepreneur Mike Michalowicz has developed a behavioral approach to accounting to flip the formula: Sales - Profit = Expenses. Just as the most effective weight loss strategy is to limit portions by using smaller plates, Michalowicz shows that by taking profit first and apportioning only what remains for expenses, entrepreneurs will transform their businesses from cash-eating monsters to profitable cash cows. Using Michalowicz's Profit First system, readers will learn that: · Following 4 simple principles can simplify accounting and make it easier to manage a profitable business by looking at bank account balances. · A small, profitable business can be worth much more than a large business surviving on its top line. · Businesses that attain early and sustained profitability have a better shot at achieving long-term growth. With dozens of case studies, practical, step-by-step advice, and his signature sense of humor, Michalowicz has the game-changing roadmap for any entrepreneur to make money they always dreamed of.

Complaint!

Author : Sara Ahmed
Publisher : Duke University Press
ISBN 13 : 1478022337
Total Pages : 225 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Complaint! by : Sara Ahmed

Download or read book Complaint! written by Sara Ahmed and published by Duke University Press. This book was released on 2021-08-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.

Fundamentals of Medium/Heavy Duty Commercial Vehicle Systems

Author : Gus Wright
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284150933
Total Pages : 1929 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Fundamentals of Medium/Heavy Duty Commercial Vehicle Systems by : Gus Wright

Download or read book Fundamentals of Medium/Heavy Duty Commercial Vehicle Systems written by Gus Wright and published by Jones & Bartlett Learning. This book was released on 2019-07 with total page 1929 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Thoroughly updated and expanded, 'Fundamentals of Medium/Heavy Duty Commercial Vehicle Systems, Second Edition' offers comprehensive coverage of basic concepts building up to advanced instruction on the latest technology, including distributed electronic control systems, energy-saving technologies, and automated driver-assistance systems. Now organized by outcome-based objectives to improve instructional clarity and adaptability and presented in a more readable format, all content seamlessly aligns with the latest ASE Medium-Heavy Truck Program requirements for MTST." --Back cover.

Nanoelectronics, Circuits and Communication Systems

Author : Vijay Nath
Publisher : Springer
ISBN 13 : 9811307768
Total Pages : 611 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Nanoelectronics, Circuits and Communication Systems by : Vijay Nath

Download or read book Nanoelectronics, Circuits and Communication Systems written by Vijay Nath and published by Springer. This book was released on 2018-08-01 with total page 611 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features selected papers presented at Third International Conference on Nanoelectronics, Circuits and Communication Systems (NCCS 2017). Covering topics such as MEMS and nanoelectronics, wireless communications, optical communication, instrumentation, signal processing, Internet of Things, image processing, bioengineering, green energy, hybrid vehicles, environmental science, weather forecasting, cloud computing, renewable energy, RFID, CMOS sensors, actuators, transducers, telemetry systems, embedded systems, and sensor network applications in mines, it is a valuable resource for young scholars, researchers, and academics.

ISO9001: 2015 Quality Management System

Author : Ramesh R Lakhe
Publisher : Educreation Publishing
ISBN 13 :
Total Pages : 606 pages
Book Rating : 4./5 ( download)

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Book Synopsis ISO9001: 2015 Quality Management System by : Ramesh R Lakhe

Download or read book ISO9001: 2015 Quality Management System written by Ramesh R Lakhe and published by Educreation Publishing. This book was released on 2018-05-30 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO 9001:2015 quality management system has become part of the requirement of all the organizations, small to large, service as well as manufacturing. Over the years, ISO 9001 QMS has evolved, as per the organizations requirement, and has become very important for improving organizations systems and processes in order to sustain competitive advantages. This book focuses on requirements and key features of ISO 9001:2015 QMS such as risk based thinking, PDCA approach, process management, and continual improvement. The readers would find it easier to understand the standard requirements and implement these in their work place. Salient features: 1. Each clause and sub clause is illustrated through block diagram for easy understanding 2. Numerous examples, case examples and case studies from different organizations both from service and manufacturing for the benefit of the readers 3. Standard requirements expressed through process approach, PDCA cycle and What-How questions 4. Pedagogical tools such as chapter objectives, audit questions, flow diagrams, learning assessments and multiple choice questions have been used. 5. Special focus on risk based thinking and documented information provided. 6. Management discussions to illustrate the clause requirements are included for better understanding and readability. The forms and formats, key performance indicators/objectives, standard operating procedures and audit requirements are included.

Assessing Service Quality

Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 0838910211
Total Pages : 226 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2010-01-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.

Guidelines for Foodborne Disease Outbreak Response

Author :
Publisher :
ISBN 13 :
Total Pages : 206 pages
Book Rating : 4.:/5 (9 download)

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Book Synopsis Guidelines for Foodborne Disease Outbreak Response by :

Download or read book Guidelines for Foodborne Disease Outbreak Response written by and published by . This book was released on 2009 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:

MANAGEMENT INFORMATION SYSTEMS BEST PRACTICES AND APPLICATIONS IN BUSINESS

Author : T. ADIKESAVAN
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120348966
Total Pages : 425 pages
Book Rating : 4.1/5 (23 download)

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Book Synopsis MANAGEMENT INFORMATION SYSTEMS BEST PRACTICES AND APPLICATIONS IN BUSINESS by : T. ADIKESAVAN

Download or read book MANAGEMENT INFORMATION SYSTEMS BEST PRACTICES AND APPLICATIONS IN BUSINESS written by T. ADIKESAVAN and published by PHI Learning Pvt. Ltd.. This book was released on 2014-08-21 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: This substantially enriched second edition of the book includes evolution of IT applications in business over last five decades, to enable readers in understanding how IT offers newer solutions to modern business. It also discusses the knowledge management systems, various e-business models including e-marketing, Internet architecture and business technology management (BTM), where the focus is on strategic exploitation of IT. The unique arrangement of the contents in the book exposes the readers from the basics of IT (hardware, software and data) to all potential IT applications viz., data and transaction processing, MIS and EIS, business integration, CRM, business intelligence, decisions support systems, data warehouse and data mining, which bring tactical and strategic benefits to business. How technology benefits business, is the core of this book. The book also explains generic contributions of IT to business, enormity of business processes and management functions, what the business expects from the technology, systems audit and controls and software engineering and various techniques which lead to reliable, accurate, and secured deployment of IT applications in business. The text is highly practice oriented and is illustrated with a number of real-life examples and case studies. How IT resources are to be acquired and managed, are also discussed, in great detail. The book is designed for the postgraduate students pursuing business management and computer applications. Besides, the managers in all business verticals and functions will also find this book of immense use to them.

Federal Register

Author :
Publisher :
ISBN 13 :
Total Pages : 308 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Federal Register by :

Download or read book Federal Register written by and published by . This book was released on 2013-04 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Information Technology in Environmental Engineering

Author : Jorge Marx Gómez
Publisher : Springer
ISBN 13 : 3319251538
Total Pages : 166 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Information Technology in Environmental Engineering by : Jorge Marx Gómez

Download or read book Information Technology in Environmental Engineering written by Jorge Marx Gómez and published by Springer. This book was released on 2016-02-04 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents new concepts as well as practical applications and experiences in the field of information technology for environmental engineering. The book has three main focus areas: firstly, it shows how information technologies can be employed to support natural resource management and conservation, environmental engineering, scientific simulation and integrated assessment studies. Secondly, it demonstrates the application of computing in the everyday practices of environmental engineers, natural scientists, economists and social scientists. And thirdly, it demonstrates how the complexity of natural phenomena can be approached using interdisciplinary methods, where computer science offers the infrastructure needed for environmental data collection and management, scientific simulations, decision support documentation and reporting.The book collects selected papers presented at the 7th International Symposium on Environmental Engineering, held in Port Elizabeth, South Africa in July 2015. It discusses recent success stories in eco-informatics, promising ideas and new challenges from the interdisciplinary viewpoints of computer scientists, environmental engineers, economists and social scientists, demonstrating new paradigms for problem-solving and decision-making.

Rocket Surgery Made Easy

Author : Steve Krug
Publisher : New Riders
ISBN 13 : 0321702840
Total Pages : 169 pages
Book Rating : 4.3/5 (217 download)

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Book Synopsis Rocket Surgery Made Easy by : Steve Krug

Download or read book Rocket Surgery Made Easy written by Steve Krug and published by New Riders. This book was released on 2009-12-08 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web site, application, or other product. (As he said in Don't Make Me Think, "It's not rocket surgery".) Using practical advice, plenty of illustrations, and his trademark humor, Steve explains how to: Test any design, from a sketch on a napkin to a fully-functioning Web site or application Keep your focus on finding the most important problems (because no one has the time or resources to fix them all) Fix the problems that you find, using his "The least you can do" approach By paring the process of testing and fixing products down to its essentials ("A morning a month, that's all we ask"), Rocket Surgery makes it realistic for teams to test early and often, catching problems while it's still easy to fix them. Rocket Surgery Made Easy adds demonstration videos to the proven mix of clear writing, before-and-after examples, witty illustrations, and practical advice that made Don't Make Me Think so popular.

The Work of the Independent Police Complaints Commission

Author : Great Britain: Parliament: House of Commons: Home Affairs Committee
Publisher : The Stationery Office
ISBN 13 : 9780215553638
Total Pages : 74 pages
Book Rating : 4.5/5 (536 download)

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Book Synopsis The Work of the Independent Police Complaints Commission by : Great Britain: Parliament: House of Commons: Home Affairs Committee

Download or read book The Work of the Independent Police Complaints Commission written by Great Britain: Parliament: House of Commons: Home Affairs Committee and published by The Stationery Office. This book was released on 2010 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite an ever-increasing workload the IPCC does little to prevent complaints against police behaviour in the first instance by improving forces' complaints procedures, and despite a budget of £35 million per annum the organisation lacks clear measures of success. Despite the IPCC possessing staff of around 400 people, the vast majority of complaints against police behaviour are investigated by the force concerned. Of the 30,000-plus complaints against police behaviour last year less than 250 were directly managed by the IPCC which represents less than 10 per cent of "serious" complaints. In 99 cases out of 100, and despite the existence of an independent, statutory body, complaints made against police behaviour will be investigated by the police. The Committee also raised concerns at the use of ex-police officers within the IPCC, these officers can often end up investigating possible ex-colleagues in their former force. The Home Affairs Committee is convinced that the police should be placing a much greater onus on resolving complaints in an open, transparent and satisfactory manner themselves and calls upon the IPCC to produce a detailed plan of how the Commission, working with bodies such as HMIC and NPIA, will improve police performance in this area.

Product-Focused Software Process Improvement

Author : Muhammad Ali Babar
Publisher : Springer
ISBN 13 : 364213792X
Total Pages : 421 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Product-Focused Software Process Improvement by : Muhammad Ali Babar

Download or read book Product-Focused Software Process Improvement written by Muhammad Ali Babar and published by Springer. This book was released on 2010-06-16 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: On behalf of the PROFES Organizing Committee we are proud to present the proce- th ings of the 11 International Conference on Product-Focused Software Process Improvement (PROFES 2010), held in Limerick, Ireland. Since the first conference in 1999 the conference has established its place in the software engineering community as a respected conference that brings together participants from academia and industry. The roots of PROFES are in professional software process improvement motivated by product and service quality needs. The conference addresses both the solutions found in practice as well as relevant research results from academia. To ensure that PROFES retains its high quality and focus on the most relevant research issues, the conference has actively maintained close collaboration with industry and subsequently widened its scope to the research areas of collaborative and agile software devel- ment. The main themes of this year’s conference were “Agile and Lean Processes” and “Engineering Service-Oriented Systems. ” These two main themes enabled us to cover the contemporary software devel- ment demands and trends in a comprehensive manner and to tackle the most important current challenges identified by the software industry and software research com- nity––namely, the shift of focus from "products" to "services. ” The technical program featured invited talks, research papers, and experience reports on the most relevant topics related to processes for developing software-intensive services and products. In addition, a number of workshops and tutorials were hosted.

World Development Report 2016

Author : World Bank Group
Publisher : World Bank Publications
ISBN 13 : 1464806721
Total Pages : 359 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis World Development Report 2016 by : World Bank Group

Download or read book World Development Report 2016 written by World Bank Group and published by World Bank Publications. This book was released on 2016-01-14 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital technologies are spreading rapidly, but digital dividends--the broader benefits of faster growth, more jobs, and better services--are not. If more than 40 percent of adults in East Africa pay their utility bills using a mobile phone, why can’t others around the world do the same? If 8 million entrepreneurs in China--one third of them women--can use an e-commerce platform to export goods to 120 countries, why can’t entrepreneurs elsewhere achieve the same global reach? And if India can provide unique digital identification to 1 billion people in five years, and thereby reduce corruption by billions of dollars, why can’t other countries replicate its success? Indeed, what’s holding back countries from realizing the profound and transformational effects that digital technologies are supposed to deliver? Two main reasons. First, nearly 60 percent of the world’s population are still offline and can’t participate in the digital economy in any meaningful way. Second, and more important, the benefits of digital technologies can be offset by growing risks. Startups can disrupt incumbents, but not when vested interests and regulatory uncertainty obstruct competition and the entry of new firms. Employment opportunities may be greater, but not when the labor market is polarized. The internet can be a platform for universal empowerment, but not when it becomes a tool for state control and elite capture. The World Development Report 2016 shows that while the digital revolution has forged ahead, its 'analog complements'--the regulations that promote entry and competition, the skills that enable workers to access and then leverage the new economy, and the institutions that are accountable to citizens--have not kept pace. And when these analog complements to digital investments are absent, the development impact can be disappointing. What, then, should countries do? They should formulate digital development strategies that are much broader than current information and communication technology (ICT) strategies. They should create a policy and institutional environment for technology that fosters the greatest benefits. In short, they need to build a strong analog foundation to deliver digital dividends to everyone, everywhere.