Experiences And Insights

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Experiences and Insights

Author : Frank Scott
Publisher : Balboa Press
ISBN 13 : 1504372115
Total Pages : 161 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Experiences and Insights by : Frank Scott

Download or read book Experiences and Insights written by Frank Scott and published by Balboa Press. This book was released on 2016-12-27 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is so much murkiness within each point of view that prevents each of us from seeing and experiencing, knowing, and having the correct choices to progress toward Gods desired goal. Within our true nature as divine entities, the translucent complexity is brought into a singleness: our thoughts and feelings (from physiologically based states of consciousness) Spirits and Soul-based states of awareness are unified when we are properly modulated. Most beings ignore or deny the difficulties that occur when we choose egoic points of view rather than that of the First Mind. With the former disconnected viewpoints and the resulting lack of alignment and integration of Soul, Spirit, mind, and body within our Selves, we experience in our external worlds events and actions that reflect this improper arrangement and lack of coherence, as well as the distortion derived therefrom, from moment to moment. No amount of therapy and time can disentangle the disarray, the muddle of confusion, said predicament produces in the psyche of each and all. Suffice it to say, a transitory look at the world we live in reveals to any detached observer the games and traps being created from one to the next generation. Whether actively or passively pursued, these games cause effects which cost all of us, be it emotional or monetary costs, draining our production and reducing our resource utilization, or adding to a greater tragedythe loss of direction and meaning for our-Selves.

Interviewing Users

Author : Steve Portigal
Publisher : Rosenfeld Media
ISBN 13 : 1959029827
Total Pages : 212 pages
Book Rating : 4.9/5 (59 download)

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Book Synopsis Interviewing Users by : Steve Portigal

Download or read book Interviewing Users written by Steve Portigal and published by Rosenfeld Media. This book was released on 2023-10-17 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interviewing is easy, right? Anyone can do it… but few do it well enough to unlock the benefits and insights that interviewing users and customers can yield. In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals for a business and takes the reader on a detailed journey into the specifics of interviewing techniques, best practices, fieldwork, documentation, and how to make sense of uncovered data. Then Steve takes the process even further―showing the methods and details behind asking questions―from the words themselves to the interviewer’s actions and how they influence an interview. There is even a chapter on making sure that information gleaned from the research study is used by the business in such a way to make it impactful and worthwhile. Oh, and for good measure he throws in information about Research Operations. But, hey, that’s just the nuts and bolts of the book. The truly fun part is Steve’s voice and how he portrays this information through amusing anecdotes about his career, fascinating examples from other practitioners, and tips and tricks that only the most experienced UX researchers, like Steve, could come up with. As a nod to the pandemic, he offers ideas for the best way to interview someone remotely, and he also discusses personal bias―how to identify and deal with it so that it doesn’t affect interviews. Everyone will get something from this book. But beyond the requisite information, it’s simply a good read. And if you want another good read with stories galore, pick up Steve’s other book Doorbells, Danger, and Dead Batteries. "Quite simply the best book on when, why, and how you should conduct user interview studies." —Elizabeth F. Churchill, PhD, Senior Director, Google Who Should Read This Book? Anyone and everyone who is interested in finding out what makes their business tick, i.e., who their users are. Anyone and everyone who wants to learn how to interview and listen to people. Anyone and everyone, including CEOs, user researchers, designers, engineers, marketers, product managers, strategists, interviewers, and you. Takeaways User research is key for companies to include in their design and development process. The best way to do user research is through interviewing users and determining their needs. Interviewing can identify what could be designed or what is actually a problem. Teams who meet their users face-to-face will build better products. Field research takes a lot of preparation to be successful―and a solid plan in advance. There are critical techniques and frameworks for mapping human behavior. A good interviewer always puts their participants at ease. If you ask the right questions, you’ll get the right answers. A smart interviewer checks their worldview at the door. To establish a rapport with your interviewee, listen and don’t be judgmental. Research data is a combination of analysis and synthesis. The importance of research analysis must be continually highlighted and emphasized to the powers that be.

Customer Experience

Author : C. Shaw
Publisher : Springer
ISBN 13 : 0230291775
Total Pages : 354 pages
Book Rating : 4.2/5 (32 download)

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Book Synopsis Customer Experience by : C. Shaw

Download or read book Customer Experience written by C. Shaw and published by Springer. This book was released on 2010-09-09 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.

Effective Data Storytelling

Author : Brent Dykes
Publisher : John Wiley & Sons
ISBN 13 : 1119615720
Total Pages : 338 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Effective Data Storytelling by : Brent Dykes

Download or read book Effective Data Storytelling written by Brent Dykes and published by John Wiley & Sons. This book was released on 2019-12-10 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the art and science of data storytelling—with frameworks and techniques to help you craft compelling stories with data. The ability to effectively communicate with data is no longer a luxury in today’s economy; it is a necessity. Transforming data into visual communication is only one part of the picture. It is equally important to engage your audience with a narrative—to tell a story with the numbers. Effective Data Storytelling will teach you the essential skills necessary to communicate your insights through persuasive and memorable data stories. Narratives are more powerful than raw statistics, more enduring than pretty charts. When done correctly, data stories can influence decisions and drive change. Most other books focus only on data visualization while neglecting the powerful narrative and psychological aspects of telling stories with data. Author Brent Dykes shows you how to take the three central elements of data storytelling—data, narrative, and visuals—and combine them for maximum effectiveness. Taking a comprehensive look at all the elements of data storytelling, this unique book will enable you to: Transform your insights and data visualizations into appealing, impactful data stories Learn the fundamental elements of a data story and key audience drivers Understand the differences between how the brain processes facts and narrative Structure your findings as a data narrative, using a four-step storyboarding process Incorporate the seven essential principles of better visual storytelling into your work Avoid common data storytelling mistakes by learning from historical and modern examples Effective Data Storytelling: How to Drive Change with Data, Narrative and Visuals is a must-have resource for anyone who communicates regularly with data, including business professionals, analysts, marketers, salespeople, financial managers, and educators.

Perception-Cognition Interface & Cross-Modal Experiences: Insights into Unified Consciousness

Author : Aleksandra Mroczko-Wąsowicz
Publisher : Frontiers Media SA
ISBN 13 : 2889450716
Total Pages : 137 pages
Book Rating : 4.8/5 (894 download)

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Book Synopsis Perception-Cognition Interface & Cross-Modal Experiences: Insights into Unified Consciousness by : Aleksandra Mroczko-Wąsowicz

Download or read book Perception-Cognition Interface & Cross-Modal Experiences: Insights into Unified Consciousness written by Aleksandra Mroczko-Wąsowicz and published by Frontiers Media SA. This book was released on 2017-01-26 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present Research Topic explores closely related aspects of mental functioning, namely an interplay between perception and cognition, interactions among various sensory modalities, and finally, more or less unified conscious experiences arising in the context of these relations. Contributions emphasize a high flexibility observed in perception and may be seen as potential challenges to the traditional modular architecture of perceptual systems. Although the articles describe different phenomena, they follow one common theme - to investigate broadly understood unified experience - by studying either perception-cognition integration or the integration between sensory modalities. These integrative processes may well apply to subpersonal unconscious representations. However, the aim here is to approach phenomenal experience and thus a straightforward way of thinking about it is in terms of conscious perception. Putting together scientific and philosophical concerns, this special issue encourages extending the study of perceptual experience beyond the single sense perception to advance our understanding of the complex interdependencies between different sensory modalities, other mental domains, and various kinds of unifying relations within conscious experience. It exhibits a remarkable need to study these phenomena in tangent, and so, the authors examine a variety of ways in which our perceptual experiences may be cross-modal or multisensory, integrated, embodied, synesthetic, cognitively penetrated, or otherwise affected by top-down influences. The Research Topic comprises theoretical and empirical contributions of such fields as philosophy of mind, cognitive science, psychology, and neuroscience in the form of hypothesis and theory articles, original research articles, opinion papers, reviews, and commentaries.

Customer Science: Behavioral Insights for Creating Breakthrough Customer Experiences

Author : Alexander Chernev
Publisher : Cerebellum Press
ISBN 13 :
Total Pages : 500 pages
Book Rating : 4./5 ( download)

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Book Synopsis Customer Science: Behavioral Insights for Creating Breakthrough Customer Experiences by : Alexander Chernev

Download or read book Customer Science: Behavioral Insights for Creating Breakthrough Customer Experiences written by Alexander Chernev and published by Cerebellum Press. This book was released on 2022-08-01 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the strategic principles that define the customer experience. Building on the recent findings in the domains of behavioral economics and social psychology, Customer Science discusses the customer experience from three different perspectives: what customers do—how they identify a problem, seek a solution, and interact with the offering; what they think and feel during this process—how they evaluate different market offerings; and what motivates their behavior—why they act the way they do. In this context, it examines all components of the customer experience—from activating a need to buying a company’s offerings, to becoming a loyal customer and advocate for the company. The different stages of customer interaction with the company and its offerings are presented in the form of a customer experience map, which functions as the organizing principle for this book. The customer experience map is the blueprint for understanding the different stages of the customer experience and facilitating managerial decision making at each stage. The customer experience map is also the foundation of the customer experience canvas, a practical tool to identify the key questions managers should ask as they strive to create impactful customer experiences.

From Equity Insights to Action

Author : Andrea M. Honigsfeld
Publisher : Corwin Press
ISBN 13 : 1071855042
Total Pages : 112 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis From Equity Insights to Action by : Andrea M. Honigsfeld

Download or read book From Equity Insights to Action written by Andrea M. Honigsfeld and published by Corwin Press. This book was released on 2021-07-31 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your Greatest Assets are Right Before Your Eyes: Your Multilingual Learners! Equity for multilingual learners (MLLs) means that students’ cultural and linguistic identities, backgrounds, and experiences are recognized as valued, rich sources of knowledge and their academic, linguistic, literacy, and social–emotional growth is ensured to the fullest potential. This ready-to-use guide offers practical, classroom-level strategies for educators seeking thoughtful, research-informed, and accessible information on how to champion equity for MLLs in a post-COVID era. Focused on the deliberate daily actions that all teachers of multilingual learners can take, this resource guide captures a compelling advocacy framework for culturally and linguistically responsive equity work, including Authentic examples of how educators understand and support MLLs through an equity lens Student portraits of multilingual learners’ experiences Accessible answers to essential how-to questions Robust professional learning activities Access to print and online resources for additional information Thoughtful probes throughout the guide help teachers develop student agency and foster pathways in their own practice and communication with multilingual learners.

Aphantasia

Author : Alan Kendle
Publisher : Dark River
ISBN 13 : 9781911121428
Total Pages : 159 pages
Book Rating : 4.1/5 (214 download)

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Book Synopsis Aphantasia by : Alan Kendle

Download or read book Aphantasia written by Alan Kendle and published by Dark River. This book was released on 2017 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Close your eyes and picture a sunrise. For the majority of people, the ability to visualize images - such as a sunrise - seems straightforward, and can be accomplished 'on demand'. But, for potentially some 2% of the population, conjuring up an image in one's mind's eye is not possible; attempts to visualize images just bring up darkness. Although identified back in the 19th century, Aphantasia remained under the radar for more than a century, and it was not until recently that it has been rediscovered and re-examined. It has become clear that Aphantasia is a fascinating and often idiosyncratic condition, and typically more complex than the simple absence of an ability to visualize. People with the condition - Aphants - commonly report effects upon their abilities to recreate sounds, smells and touches as well; many also struggle with facial recognition. Paradoxically, many Aphants report that when they sleep, their dreams incorporate colour images, sound, and the other senses. Put together by lead author Alan Kendle - who discovered his Aphantasia in 2016 - this title is a collection of insights from contributors across the world detailing their lives with the condition. It offers rich, diverse, and often amusing insights and experiences into Aphantasia's effects. For anyone who wishes to understand this most intriguing condition better, the book provides a wonderful and succinct starting point. Foreword by Professor Adam Zeman, Professor of Cognitive and Behavioural Neurology, University of Exeter

Data Visualization Made Simple

Author : Kristen Sosulski
Publisher : Routledge
ISBN 13 : 135138077X
Total Pages : 285 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Data Visualization Made Simple by : Kristen Sosulski

Download or read book Data Visualization Made Simple written by Kristen Sosulski and published by Routledge. This book was released on 2018-09-27 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data Visualization Made Simple is a practical guide to the fundamentals, strategies, and real-world cases for data visualization, an essential skill required in today’s information-rich world. With foundations rooted in statistics, psychology, and computer science, data visualization offers practitioners in almost every field a coherent way to share findings from original research, big data, learning analytics, and more. In nine appealing chapters, the book: examines the role of data graphics in decision-making, sharing information, sparking discussions, and inspiring future research; scrutinizes data graphics, deliberates on the messages they convey, and looks at options for design visualization; and includes cases and interviews to provide a contemporary view of how data graphics are used by professionals across industries Both novices and seasoned designers in education, business, and other areas can use this book’s effective, linear process to develop data visualization literacy and promote exploratory, inquiry-based approaches to visualization problems.

Experience Marketing

Author : Bernd Schmitt
Publisher : Now Publishers Inc
ISBN 13 : 1601984529
Total Pages : 73 pages
Book Rating : 4.6/5 (19 download)

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Book Synopsis Experience Marketing by : Bernd Schmitt

Download or read book Experience Marketing written by Bernd Schmitt and published by Now Publishers Inc. This book was released on 2011 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experience Marketing examines a new and exciting concept that is of interest to academics and marketing practitioners who have come to realize that understanding how consumers experience brands, and how to provide appealing brand experiences for them, is critical for differentiating their offerings in a competitive marketplace. Understanding consumer experiences is a core task for consumer research, but consumer and marketing research on experience is still emerging. Experience Marketing reviews and discusses experience research conducted in various disciplines and in sub-disciplines of marketing. The author begins with an exploration of the experience concept itself. What do we mean by "experience"? What are consumer experiences? How are they different from other established constructs in our field? Next, this monograph reviews the key concepts of experience marketing and provides empirical research findings that shed light on consumer insights on experiences. It also examines the strategic management and marketing literature on customer experience and the practical frameworks for managing experiences. Finally, it explores an exciting emerging area of research-the interface of consumer experience and happiness.

Facilitating Group Learning

Author : George Lakey
Publisher : John Wiley & Sons
ISBN 13 : 0470886986
Total Pages : 223 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Facilitating Group Learning by : George Lakey

Download or read book Facilitating Group Learning written by George Lakey and published by John Wiley & Sons. This book was released on 2010-09-03 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Facilitating Group Learning "In this engaging and accessible book, George Lakey draws on a lifetime's experience to provide a highly practical resource to anyone seeking to understand and respond to the complexities of group work. The book will be invaluable to anyone trying to effect social change through groups while striving to stay simultaneously sane and employed." Stephen D. Brookfield, Distinguished University Professor, University of St. Thomas "I've been working with forms of direct education for many decades, and I found new ideas and inspirations in every chapter. For anyone involved in teaching, training, sharing skills, or leading groups, this book is an invaluable resource!" Starhawk, author, The Earth Path, Dreaming the Dark, and Webs of Power "George Lakey has inspired our union to engage in education in a way that challenges us to redefine social justice and equality in new and exciting ways. This book helps us to continue our journey to touch the souls of union members." Denis Lemelin, national president, Canadian Union of Postal Workers "Facilitating Group Learning will ease the way of all who venture into the white waters of facilitation. George clarifies the most basic, complex, and nagging challenges of facilitation, while honoring the realities of individual and social power dynamics and providing real-life examples from the path of continued growth and mastery. A rare gift!" Niyonu D. Spann, founding president, TRV Consulting and Beyond Diversity 101 "This book is a must-read for people who teach adults of any age, no matter what the subject, and care about doing it in ways that yield deep and abiding learning. Wonderfully well-written and rich with psychological and spiritual insights as well as practical strategies, it represents the fruits of a lifetime of transformational teaching and learning by one of the foremost adult educators of our time." Parker J. Palmer, author, The Courage to Teach, Let Your Life Speak, and The Heart of Higher Education

Man and the Cosmos

Author : Joseph Alexander Leighton
Publisher :
ISBN 13 :
Total Pages : 600 pages
Book Rating : 4.:/5 (89 download)

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Book Synopsis Man and the Cosmos by : Joseph Alexander Leighton

Download or read book Man and the Cosmos written by Joseph Alexander Leighton and published by . This book was released on 1922 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Elevating the Human Experience

Author : Amelia Dunlop
Publisher : John Wiley & Sons
ISBN 13 : 1119791340
Total Pages : 244 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Elevating the Human Experience by : Amelia Dunlop

Download or read book Elevating the Human Experience written by Amelia Dunlop and published by John Wiley & Sons. This book was released on 2021-10-26 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal bestseller Have you ever struggled to feel worthy at work? Do you know or lead people who do? When Amelia Dunlop first heard the phrase "elevating the human experience" in a leadership team meeting with her boss, she thought, "He is crazy if he thinks we will ever say those words out loud to each other much less to a potential client." We've been conditioned to separate our personal and professional selves, but work is fundamental to our human experience. Love and worth have a place in work because our humanity and authentic identities make our work better. The acknowledgement of our intrinsic worth as human beings and the nurturing of our own or another's growth through love ultimately contribute to higher performance and organizational growth. Now as the Chief Experience Officer at Deloitte Digital, a leading Experience Consultancy, Amelia Dunlop knows we must embrace elevating the human experience for the advancement and success of ourselves and our organizations. This book integrates the findings of a quantitative study to better understand feelings of love and worth in the workplace and introduces three paths that allow individuals to create the professional experience they desire for themselves, their teams, and their clients. The first path explores the path of the self, an inward path where we learn to love ourselves when we show up for work, and examines the obstacles that hinder us. The second path centers around learning to love and recognize the worth of another in our lives, adding to the worth we feel and providing a source of meaning to our lives. The third path considers the community of work and learning to love and recognize the worth of those we meet every day at work, especially for those who may be systematically marginalized, unseen, or unrepresented. Drawing on her own personal journey to find love and worth at work in her twenty-year career as a management consultant, Amelia also weaves together insights from philosophers, theologians, and sociologists with the stories of people from diverse backgrounds gathered during her research. Elevating the Human Experience: Three Paths to Love and Worth at Work is for anyone who has felt the struggle to feel worthy at work, as well as for those who have no idea what it may feel like to struggle every day just to feel loved and worthy, but love people and lead people who do. It’s a practical approach to elevating the human experience that will lead to important conversations about values and purpose, and ultimately, meaningful change.

Seeing What Others Don't

Author : Gary Klein
Publisher : PublicAffairs
ISBN 13 : 1610392752
Total Pages : 306 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Seeing What Others Don't by : Gary Klein

Download or read book Seeing What Others Don't written by Gary Klein and published by PublicAffairs. This book was released on 2013-06-25 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Insights -- like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA -- can change the world. We also need insights into the everyday things that frustrate and confuse us so that we can more effectively solve problems and get things done. Yet we know very little about when, why, or how insights are formed -- or what blocks them. In Seeing What Others Don't, renowned cognitive psychologist Gary Klein unravels the mystery. Klein is a keen observer of people in their natural settings -- scientists, businesspeople, firefighters, police officers, soldiers, family members, friends, himself -- and uses a marvelous variety of stories to illuminate his research into what insights are and how they happen. What, for example, enabled Harry Markopolos to put the finger on Bernie Madoff? How did Dr. Michael Gottlieb make the connections between different patients that allowed him to publish the first announcement of the AIDS epidemic? What did Admiral Yamamoto see (and what did the Americans miss) in a 1940 British attack on the Italian fleet that enabled him to develop the strategy of attack at Pearl Harbor? How did a "smokejumper" see that setting another fire would save his life, while those who ignored his insight perished? How did Martin Chalfie come up with a million-dollar idea (and a Nobel Prize) for a natural flashlight that enabled researchers to look inside living organisms to watch biological processes in action? Klein also dissects impediments to insight, such as when organizations claim to value employee creativity and to encourage breakthroughs but in reality block disruptive ideas and prioritize avoidance of mistakes. Or when information technology systems are "dumb by design" and block potential discoveries. Both scientifically sophisticated and fun to read, Seeing What Others Don't shows that insight is not just a "eureka!" moment but a whole new way of understanding.

The Transportation Experience

Author : William L. Garrison
Publisher : Oxford University Press
ISBN 13 : 0199862710
Total Pages : 634 pages
Book Rating : 4.1/5 (998 download)

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Book Synopsis The Transportation Experience by : William L. Garrison

Download or read book The Transportation Experience written by William L. Garrison and published by Oxford University Press. This book was released on 2014-03 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A history of the development of transportation systems, with suggestions for further efficiency"--Provided by publisher.

Practitioner Enquiry

Author : George Gilchrist
Publisher : Routledge
ISBN 13 : 1351867563
Total Pages : 217 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Practitioner Enquiry by : George Gilchrist

Download or read book Practitioner Enquiry written by George Gilchrist and published by Routledge. This book was released on 2018-01-12 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practitioner Enquiry: Professional Development with Impact for Teachers, Schools and Systems offers an accessible, step-by-step guide to practitioner enquiry, describing what practitioner enquiry is, what its adoption in schools entails, and what research and experience says about its benefits and possible pitfalls. Written by an experienced Headteacher who has worked with many schools to support their own engagement with practitioner enquiry, and who has been using the approach himself for over eight years, the chapters examine all aspects of its theory, practice and engagement. The book includes a variety of case studies to explore the effect of practitioner enquiry across a range of settings, and to show how you can bring about deep, sustainable and embedded change that has positive impacts for all learners. Chapters cover: how you can create the conditions for succeeding with practitioner enquiry the process of enquiring into your practice the role of school leaders and teachers in successful enquiry processes the benefits you may expect from such enquiry case studies from a number of different contexts, showing enquiry in action examples of research posters produced by teachers involved in enquiry. Practitioner Enquiry serves as a much-needed injection of up-to-date research into the field, combining theory and practice in an engaging and comprehensive style. It will be key reading for teachers and school leaders in both primary and secondary sectors.

Trade and Regulatory Reform Insights from Country Experience

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264193626
Total Pages : 147 pages
Book Rating : 4.2/5 (641 download)

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Book Synopsis Trade and Regulatory Reform Insights from Country Experience by : OECD

Download or read book Trade and Regulatory Reform Insights from Country Experience written by OECD and published by OECD Publishing. This book was released on 2001-07-23 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: This conference proceedings presents national experiences of regulatory reform and trade in order to foster consensus-building on best practices. Such practices include enhanced transparency, non-discriminatory due process, independence of regulators and active implementation of competition policy.