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Essentials Of Fire Department Customer Service
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Book Synopsis Essentials of Fire Department Customer Service by : Alan V. Brunacini
Download or read book Essentials of Fire Department Customer Service written by Alan V. Brunacini and published by Fire Protection Publication. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
Book Synopsis Fire Department Customer Service by : Alan Brunacini
Download or read book Fire Department Customer Service written by Alan Brunacini and published by . This book was released on 2023-12-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a humorous, conversational style, Chief Alan Brunacini (1937-2017) of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. "Fire Department Customer Service" is essential reading for every firefighter, officer and administrator.
Book Synopsis Fundamentals of Fire Fighter Skills by : David Schottke
Download or read book Fundamentals of Fire Fighter Skills written by David Schottke and published by Jones & Bartlett Publishers. This book was released on 2014 with total page 1229 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Essentials of Fire Fighting and Fire Department Operations by : IFSTA
Download or read book Essentials of Fire Fighting and Fire Department Operations written by IFSTA and published by Pearson. This book was released on 2012-12-30 with total page 1664 pages. Available in PDF, EPUB and Kindle. Book excerpt: This version includes all 21 chapters of Essentials of Fire Fighting, 6th Edition and adds three chapters written and validated to meet the emergency medical and hazardous materials requirements of NFPA® 1001, 2013 Edition. Chapter 22 specifically addresses the Firefighter I and Firefighter II knowledge and skills requirements for the emergency medical care competencies identified in NFPA® 1001, 2013 Edition Chapter 4. Chapters 23 and 24 meet the First Responder Awareness and Operations Levels for Responders according to NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents, 2012 Edition and OSHA 1910.120. The chapters also provide validated content to meet Section 6.6, Mission-Specific Competencies: Product Control, of NFPA® 472. The hazardous materials information is adapted from the IFSTA Hazardous Materials for First Responders, 4th Edition.
Book Synopsis Essentials of Fire Fighting by : Ifsta
Download or read book Essentials of Fire Fighting written by Ifsta and published by . This book was released on 2019-01-22 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in the essentials of fire fighting. Foundations for success in professional fire fighting Essentials of Fire Fighting and Fire Department Operations continues the tradition of excellence in firefighter education. It meets all the requirements of Fire Fighter I and II levels of NFPA 1001®, NFPA 472®, and OSHA 1910.120. The 7th edition offers a complete support package, including skill sheets, knot and rope requirements, and coverage of essential job tasks related to medical requirements of NFPA 1582®.
Book Synopsis Legal Considerations for Fire and Emergency Services, 3rd Edition by : J. Curtis Varone
Download or read book Legal Considerations for Fire and Emergency Services, 3rd Edition written by J. Curtis Varone and published by Fire Engineering Books. This book was released on 2014-09-05 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability
Book Synopsis Fire and Emergency Services Company Officer by : IFSTA
Download or read book Fire and Emergency Services Company Officer written by IFSTA and published by . This book was released on 2014-11-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This new IFSTA manual details the training required of Company Officers according to NFPA® 1021, Standard for Fire Officer Professional Qualifications, 2014 Edition. The manual is divided into two sections to make a clear distinction between the information needed for Fire Officer Level I and Fire Officer Level II. Both print and eBook formats are available. There is no shortage of issues that a company officer might face in the everyday operation of a fire company or unit. This manual addresses the wide range of topics and issues encountered by a company officer, from leadership and supervision to health and safety issues. Great attention was given to focus on the job performance requirements of NFPA® 1021. The fifth edition of Fire and Emergency Services Company Officer builds on the previous edition of the manual while presenting the material in a more concise manner to make it easier for students to read and instructors to teach. By merging related topics, the number of chapters was reduced from 32 in the fourth edition to 17 in the new manual while preserving the material related to the NFPA® standard. The number of appendices was reduced from 20 to 4 by removing information that can be found in other media. Along with reducing the volume of material from the fourth edition, the fifth edition of Fire and Emergency Services Company Officer offers several new features. The manual features a new look with IFSTA’s single-column format and upgraded and updated curriculum components. Learning activities are included to help instructors present the material to their students. Case Histories open each chapter to illustrate important lessons learned in the real world. Photographs, illustrations, and tables are included throughout the manual to illustrate key points and improve the overall instructional value of the material.
Author :Brunacini Publisher :National Fire Protection Association (NFPA) ISBN 13 :9780877652861 Total Pages :184 pages Book Rating :4.6/5 (528 download)
Download or read book Fire Command written by Brunacini and published by National Fire Protection Association (NFPA). This book was released on 2002 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: An accompanying workbook to the text "Fire Command". It allows users to work at their own pace evaluate their understanding of the text. Answers are given at the end of each exercise.
Book Synopsis Fire and Emergency Services Instructor by : IFSTA
Download or read book Fire and Emergency Services Instructor written by IFSTA and published by Pearson Educacion. This book was released on 2012-05-24 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire and Emergency Services Instructor Eighth Edition helps students meet the job performance requirements of NFPA(R) 1041, Standard for Fire Service Instructor Professional Qualifications (2012) for Instructor levels I, II, and III. The manual also provides a reference for instructors who may perform duties outside of their current certification levels. This new edition has been reorganized to provide clearer separations between the three instructor levels: Ch. 1-9 cover Level I; Ch. 10-14, Level II; and Ch. 15-17 Level III. The text has been shortened from 22 chapters to 17. As a result, the text is more concise and easier to teach. The text reflects new changes in the NFPA(R) standard, including a discussion of bias in instructional and testing materials.
Book Synopsis Fire and Emergency Services Company Officer by : Frederick M. Stowell
Download or read book Fire and Emergency Services Company Officer written by Frederick M. Stowell and published by Fire Protection Publication. This book was released on 2007-01-01 with total page 908 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 4th edition of Fire and Emergency Services Company Officer provides emergency services personnel with information necessary to meet the JPRs of NFPAr 1021, Standard for Fire Officer Professional Qualifications for level I and II fire officers. The manual presents information specific to the duties of first-line supervisors and midlevel managers . The information in this manual provides officer candidates and current officers with supervisory and managerial knowledge for developing successful leadership and administrative skills.
Download or read book Structural Fire Fighting written by IFSTA and published by . This book was released on 2011-02-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 1st edition of Structural Fire Fighting: Initial Strategy and Tactics is intended to provide fire personnel with the knowledge needed to deploy resources in the first 10 minutes of any structural fire incident. The manual is designed to help the reader develop a logical decision-making process for determining incident priorities, strategies, and tactics regardless of the available resources or configuration of the emergency services organization. Scenarios for residential, commercial, and special hazard incidents are included with recommended best practices and considerations. Training officers can use these scenarios, modified to local resources and realities, to develop classroom discussions or field simulations. This manual is a companion to Structural Fire Fighting: Truck Company Skills and Tactics, 2nd edition and the soon to be released Structural Fire Fighting: High Rise Fire Fighting. Each chapter of the manual contains learning objectives, key terms, and review questions to assist the reader in understanding the material.
Book Synopsis Essentials of Fire Fighting and Fire Department Operations by : Carl Goodson
Download or read book Essentials of Fire Fighting and Fire Department Operations written by Carl Goodson and published by Prentice Hall. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: [This volume is] correlated to the 2008 edition of NFPA 1001, Standard for Fire Fighter Professional Qualifications, Levels I and II, and is widely accepted as the standard of knowledge and skills measurement for all firefighters.
Book Synopsis Fire and Emergency Services Instructor by : Walter G. M. Schneider
Download or read book Fire and Emergency Services Instructor written by Walter G. M. Schneider and published by . This book was released on 2019 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Fundamentals of Fire Protection by : Arthur Cote
Download or read book Fundamentals of Fire Protection written by Arthur Cote and published by Jones & Bartlett Learning. This book was released on 2011-02-28 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: Up-to-date, broad-based training for fire service candidates and in-service professionals! Comprehensive coverage--from fire basics to fire department operations- and based on objectives established by the National Fire Academy. Written by experienced fire service faculty from colleges and fire departments, Fundamentals of Fire Protection provides a solid introduction to the full range of fire protection topics. Designed for classroom instruction or self-study, this authoritative resource is a suggested text for the model FESHE curriculum course Principles of Emergency Services (formerly Fundamentals of Fire Protection). It is i deal for students preparing to enter the field or fire protection professionals who want to advance their career. Fundamentals is the only text organized around the Principles of Emergency Services course developed by the National Fire Academy's Fire and Emergency Services Higher Education (FESHE) Conference. Comprised of faculty from over 100 institutions of higher learning with a fire science curriculum, FESHE's model curriculum sets uniform objectives for quality fire and emergency services education. Fundamentals of Fire Protection's 12 chapters are designed for a 12- or 13-week semester of study. Each chapter features measurable educational objectives based on those developed by FESHE, review questions with answer key, and student activities. Easy for instructors to use and for students to understand.
Author :International Association of Fire Chiefs Publisher :Jones & Bartlett Learning ISBN 13 :9780763753429 Total Pages :1108 pages Book Rating :4.7/5 (534 download)
Book Synopsis Fundamentals of Fire Fighter Skills by : International Association of Fire Chiefs
Download or read book Fundamentals of Fire Fighter Skills written by International Association of Fire Chiefs and published by Jones & Bartlett Learning. This book was released on 2009 with total page 1108 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the release of the Second Edition, Jones and Bartlett Publishers, the National Fire Protection Association®, and the International Association of Fire Chiefs have joined forces to raise the bar for the fire service once again.Safety Is Fundamentals!The Second Edition features a laser-like focus on fire fighter injury prevention, including a dedicated chapter on safety. Reducing fire fighter injuries and deaths requires the dedicated efforts of every fire fighter, of every fire department, and of the entire fire community working together. It is with this goal in mind that we have integrated the 16 Fire Fighter Life Safety Initiatives developed by the National Fallen Fire Fighter Foundation into Chapter 2, Fire Fighter Safety. In most of the chapters, actual National Fire Fighter Near-Miss Reporting System cases are discussed to drive home important points about safety and the lessons learned from those real-life incidents. It is our profound hope that this textbook will contribute to the goal of reducing line-of-duty deaths by 25 percent in the next 5 years.Fundamentals of Fire Fighter Skills, Second Edition thoroughly supports instructors and prepares students for the job. This one-volume text meets and exceeds the Fire Fighter I and II professional qualifications levels as outlined in the 2008 edition of NFPA 1001, Standard for Fire Fighter Professional Qualifications. It also covers all of the Job Performance Requirements (JPRs) listed in the 2008 edition of NFPA 472, Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents, at the awareness and operations levels, including Section 6.2, Mission-Specific Competencies: Personal Protective Equipment and Section 6.6, Mission-Specific Competencies: Product Control.Click here to view a sample chapter from Fundamentals of Fire Fighter Skills, Second Edition.
Book Synopsis Fire Service Ethics by : H. Scott Walker
Download or read book Fire Service Ethics written by H. Scott Walker and published by Jones & Bartlett Learning. This book was released on 2018-11-14 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire Service Ethics is the first textbook specifically developed to help fire service personnel deal with ethical dilemmas. Firefighters and fire service leaders will find benefit from this important tool to aid them in dealing with complex issues. No other profession places such discretionary burden on its practitioners as the fire service. The military, law enforcement, the medical profession, and legal profession all provide a robust set of ethical policies and guidelines to their members. Fire Service Ethics provides the foundation for creating ethical boundaries.Fire Service Ethics meets and exceeds the course outcomes and course objectives for the National Fire Academy FESHE Model Curriculum Bachelor’s (Non-Core) course called Fire Service Ethics (C0303). It is also well suited for fire officer and administration development programs. Section 1 of the book is entitled Foundations. Its four chapters are intended to provide the reader with the basic understanding of ethics necessary to master the material in the succeeding three sections. Chapter 1 is recommended for all readers, as it addresses the important questions of ethical relevance to the fire service. Chapters 2, 3 & 4 are grounded in academic approaches to ethics and are specifically intended to be used in college courses. The material within the sections encourages critical analysis of ethical systems, and understanding of the basics of human behavior.Section 2 of the book is entitled Ethics on The Line. Its chapters address issues directly related to rank-and-file firefighters, and company officers. The section also deals with diversity; first as an abstract concept, and then as it applies specifically to the fire service. Section 2 is intended to serve dual purposes. First, it is designed to be included in an academic curriculum aimed at future firefighters. Secondly, Section 2 - combined with Section 4 - encompasses the majority of material appropriate for inclusion in fire service training programs.Section 3 of the text is dedicated to Administrative Ethics. The chapters within the section explore ethics issues faced by fire chiefs and senior administrative personnel. Included within the section are chapters on the building and maintenance of an ethical work culture, the ethical responsibilities associated with administration, and finally, ethics laws. Section 3 - combined with Sections 1 and 4 - is especially appropriate for officer development programs and collegiate programs in fire administration.Section 4 of the book is entitled Applied Ethics. The three chapters within the section deal with the application of ethics on the personal and department level. Included within the section are chapters on ethical decision-making, mechanisms by which unethical behavior is engaged, and a review of current ethical issues affecting local fire departments. Section 4 is universal in its application and should be used in all collegiate programs, as well as in firefighter and fire
Book Synopsis Customer Service in the Fire Service by : Michael Gress
Download or read book Customer Service in the Fire Service written by Michael Gress and published by . This book was released on 1995 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the difference between service and product? 3. What are key customer expectations? 4. How to identify your customer's needs. 5. How departments are addressing this issue today. A literature review was conducted using resources from the Learning Recource Center of the National Fire Academy and from Morgan Library on the campus of Colorado State University in Ft. Collins, Colorado. Information was also obtained from presentations by: Alan Brunacini, (Phoenix Fire Department), Dr. Larry Ritcey, (Consultant), and interviews with Poudre Fire Authority Customer Service Representatives.
