Essentials For The Improvement Of Healthcare Using Lean Six Sigma

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Essentials for the Improvement of Healthcare Using Lean & Six Sigma

Author : D.H. Stamatis
Publisher : CRC Press
ISBN 13 : 1466500719
Total Pages : 391 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Essentials for the Improvement of Healthcare Using Lean & Six Sigma by : D.H. Stamatis

Download or read book Essentials for the Improvement of Healthcare Using Lean & Six Sigma written by D.H. Stamatis and published by CRC Press. This book was released on 2012-02-02 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention. Detailing immediate paths for improvement fundamental to primary care, hospitals, and managed care, the book: Introduces much-needed mechanics of change, including transitioning from hierarchical groups to interactive inclusionary teams Focuses on customer satisfaction as a key indicator of quality Explains how Lean and Six Sigma tools can be readily applied to healthcare Spotlights primary care, including how to define and redesign its process and develop better metrics Presents IT applications that will improve billing, documentation, and patient care Examines Malcolm Baldrige National Quality Award criteria as it applies to healthcare Illustrates quality improvements and best practices through real world case studies Includes a companion CD with Six Sigma forms and formulas, Lean improvement tools, and other quality tools and worksheets Whether you think advances in technology and medicine, coupled with freedom of choice, makes the U.S. healthcare system the best in the world, or whether you believe growing costs, regulatory morass, and a tort-obsessed culture drop it to the bottom; it is evident that the processes currently employed and the subsequent defensive medicine philosophy that has resulted will not be able to meet the future demands of our aging society. Through Six Sigma and Lean, this text moves the focus from reactive controls to the proactive efficiency required to implement real and sustainable quality improvements that will allow us to forge a system that is all about wellness.

Basics of Health Care Performance Improvement

Author : Donald Lighter
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1449679838
Total Pages : 352 pages
Book Rating : 4.4/5 (496 download)

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Book Synopsis Basics of Health Care Performance Improvement by : Donald Lighter

Download or read book Basics of Health Care Performance Improvement written by Donald Lighter and published by Jones & Bartlett Publishers. This book was released on 2011-11-15 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Basics of Health Care Performance Improvement: A Lean Six Sigma Approach prepares future healthcare administrators to meet the challenges of a changing marketplace through the proven Lean Six Sigma method of quality improvement—straightforward principles and procedures that enhance how healthcare organizations operate. With an eye toward meeting consumers’ increasing demand for value in health care, this new volume provides in-depth information on planning and implementing a “Define-Measure-Analyze-Improve-Control” (DMAIC) initiative to reduce errors and improve performance in healthcare settings, and serves as an essential reference on the basics of Lean Six Sigma and its application in augmenting the quality of care. Key Features: Lean Six Sigma case studies drawn from the industry; A thorough exploration of DMAIC approach to quality improvement; Discussion questions in every chapter Instructor Resources: Instructor's Manual, PowerPoint Presentations, and a TestBank

Essentials of Lean Six Sigma

Author : Salman Taghizadegan
Publisher : Elsevier
ISBN 13 : 0080462324
Total Pages : 304 pages
Book Rating : 4.0/5 (84 download)

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Book Synopsis Essentials of Lean Six Sigma by : Salman Taghizadegan

Download or read book Essentials of Lean Six Sigma written by Salman Taghizadegan and published by Elsevier. This book was released on 2010-07-26 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma is a management program that provides tools that help manufacturers obtain efficient, stream-lined production to coincide with ultimate high quality products. Essentials of Lean Six Sigma will show how the well-regarded analytical tools of Six Sigma quality control can be successfully brought into the well-established models of “lean manufacturing, bringing efficient, stream-lined production and high quality product readily together. This book offers a thorough, yet concise introduction to the essential mathematics of Six Sigma, with solid case examples from a variety of industrial settings, culminating in an extended case study. Various professionals will find this book immensely useful, whether it be the industrial engineer, the industrial manager, or anyone associated with engineering in a technical or managing role. It will bring about a clear understanding of not only how to implement Six Sigma statistical tools, but also how to do so within the bounds of Lean manufacturing scheme. It will show how Lean Six Sigma can help reinforce the notion of “less is more, while at the same time preserving minimal error rates in final manufactured products. Reviews the essential statistical tools upon which Six Sigma rests, including normal distribution and mean deviation and the derivation of 1 sigma through six sigma Explains essential lean tools like Value-Stream Mapping and quality improvement tools like Kaizen techniques within the context of Lean Six Sigma practice Extended case study to clearly demonstrate how Six Sigma and Lean principles have been actually implemented, reducing production times and costs and creating improved product quality

Applying Lean Six Sigma in Health Care

Author : Thomas K. Ross
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284170756
Total Pages : 407 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Applying Lean Six Sigma in Health Care by : Thomas K. Ross

Download or read book Applying Lean Six Sigma in Health Care written by Thomas K. Ross and published by Jones & Bartlett Learning. This book was released on 2019-09-11 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written to address the growing demand for Lean Six Sigma expertise, this text provides a step-by-step Define-Measure-Analyze-Improve-Control (DMAIC) process, that describes how to use the tools appropriate for each phase and provide data where tools can be practiced by students. Applying Lean Six Sigma in Health Care trains students on performance improvement techniques and current terminology so that they will be prepared to conduct Lean Six Sigma projects in large health care systems and support the physicians and nurses running these projects. With a focus on application, students learn and utilize the DMAIC process, by applying it to an improvement project that is carried through the text.

Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare

Author : Jay Arthur
Publisher : McGraw Hill Professional
ISBN 13 : 0071753265
Total Pages : 370 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare by : Jay Arthur

Download or read book Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare written by Jay Arthur and published by McGraw Hill Professional. This book was released on 2011-02-22 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: DELIVER FASTER, BETTER, AND CHEAPER HEALTHCARE IN AS FEW AS FIVE DAYS 4 STAR DOODY'S REVIEW! "The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."--Doody's Review Service Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcare explains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"--delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma. Coverage Includes: Achieving a faster, better hospital in five days--emergency department, door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff, pharmacy, order accuracy, diagnosis, ICU Lean for accelerated patient flow Reducing medical errors with Six Sigma Creating a more profitable hospital in five days by reducing denied, rejected, and appealed claims Six Sigma for hospitals Excel power tools for Lean Six Sigma Identifying improvement projects through data mining and analysis Sustaining improvement using control charts Laser-focused process innovation Statistical tools for Lean Six Sigma Implementing Lean Six Sigma

Utilizing the 3Ms of Process Improvement in Healthcare

Author : Richard Morrow
Publisher : CRC Press
ISBN 13 : 1439895376
Total Pages : 320 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Utilizing the 3Ms of Process Improvement in Healthcare by : Richard Morrow

Download or read book Utilizing the 3Ms of Process Improvement in Healthcare written by Richard Morrow and published by CRC Press. This book was released on 2017-07-27 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as w

Lean Six Sigma Case Studies in the Healthcare Enterprise

Author : Sandra L. Furterer
Publisher : Springer Science & Business Media
ISBN 13 : 1447155831
Total Pages : 390 pages
Book Rating : 4.4/5 (471 download)

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Book Synopsis Lean Six Sigma Case Studies in the Healthcare Enterprise by : Sandra L. Furterer

Download or read book Lean Six Sigma Case Studies in the Healthcare Enterprise written by Sandra L. Furterer and published by Springer Science & Business Media. This book was released on 2013-11-26 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.

The Lean Healthcare Handbook

Author : Thomas Pyzdek
Publisher : Springer Nature
ISBN 13 : 3030699013
Total Pages : 252 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis The Lean Healthcare Handbook by : Thomas Pyzdek

Download or read book The Lean Healthcare Handbook written by Thomas Pyzdek and published by Springer Nature. This book was released on 2021-04-28 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book shows readers exactly how to use Lean tools to design healthcare work that is smooth, efficient, error free and focused on patients and patient outcomes. It includes in-depth discussions of every important Lean tool, including value stream maps, takt time, spaghetti diagrams, workcell design, 5S, SMED, A3, Kanban, Kaizen and many more, all presented in the context of healthcare. For example, the book explains the importance of quick operating room or exam room changeovers and shows the reader specific methods for drastically reducing changeover time. Readers will learn to create healthcare value streams where workflows are based on the pull of customer/patient demand. The book also presents a variety of ways to continue improving after initial Lean successes. Methods for finding the root causes of problems and implementing effective solutions are described and demonstrated. The approach taught here is based on the Toyota Production System, which has been adopted worldwide by healthcare organizations for use in clinical, non-clinical and administrative areas.

Process Improvement Using Six Sigma

Author : Rama Shankar
Publisher : Quality Press
ISBN 13 : 0873897528
Total Pages : 129 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Process Improvement Using Six Sigma by : Rama Shankar

Download or read book Process Improvement Using Six Sigma written by Rama Shankar and published by Quality Press. This book was released on 2009-01-01 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide the practitioner with the necessary tools and techniques with which to implement a systematic approach to process improvement initiatives using the Six Sigma methodology.

Hospitals & Health Care Organizations

Author : David Edward Marcinko
Publisher : CRC Press
ISBN 13 : 1439879915
Total Pages : 413 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Hospitals & Health Care Organizations by : David Edward Marcinko

Download or read book Hospitals & Health Care Organizations written by David Edward Marcinko and published by CRC Press. This book was released on 2012-07-06 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on the expertise of decision-making professionals, leaders, and managers in health care organizations, Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies addresses decreasing revenues, increasing costs, and growing consumer expectations in today‘s increasingly competi

Lean Six Sigma Approaches in Manufacturing, Services, and Production

Author : Erdem Gerard Tetteh
Publisher : IGI Global
ISBN 13 : 1466673214
Total Pages : 343 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Lean Six Sigma Approaches in Manufacturing, Services, and Production by : Erdem Gerard Tetteh

Download or read book Lean Six Sigma Approaches in Manufacturing, Services, and Production written by Erdem Gerard Tetteh and published by IGI Global. This book was released on 2014-11-30 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.

Six Sigma and Quality Management

Author : Paulo Pereira
Publisher : BoD – Books on Demand
ISBN 13 : 1803567287
Total Pages : 224 pages
Book Rating : 4.8/5 (35 download)

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Book Synopsis Six Sigma and Quality Management by : Paulo Pereira

Download or read book Six Sigma and Quality Management written by Paulo Pereira and published by BoD – Books on Demand. This book was released on 2024-03-20 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma and Quality Management serves as an indispensable resource for professionals, practitioners, and enthusiasts seeking a clear roadmap for implementing and optimizing Six Sigma and quality management system methodologies. From the fundamental principles of Six Sigma, including the DMAIC approach, to the broader spectrum of quality management, readers will gain practical insights into enhancing processes, reducing variation, and fostering a culture of continuous improvement. The text covers essential topics such as Total Quality Management (TQM), Lean principles, and improvement methodologies, offering actionable tools and techniques to streamline operations and enhance overall efficiency. With a focus on audits, corrective action/preventive action (CAPA) processes, and the intricacies of controlling externally provided processes, products, and services, this book provides a holistic view of quality management practices. In a specialized section, the book explores the unique challenges and stringent requirements for quality and competence in medical laboratories within the healthcare sector. Additionally, it delves into the integration of digital technologies into quality management, known as Quality 4. 0, showcasing the transformative potential of data analytics and artificial intelligence. Real-world examples and practical insights throughout the book make it a valuable resource for both those new to these methodologies and seasoned professionals seeking to refine their approach. This book is a practical and insightful companion for organizations navigating the intricacies of Six Sigma and quality management to achieve excellence in their operations and deliver enhanced value to their stakeholders.

Lean Six Sigma for the Healthcare Practice

Author : Roderick A. Munro
Publisher :
ISBN 13 : 9780873897600
Total Pages : 0 pages
Book Rating : 4.8/5 (976 download)

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Book Synopsis Lean Six Sigma for the Healthcare Practice by : Roderick A. Munro

Download or read book Lean Six Sigma for the Healthcare Practice written by Roderick A. Munro and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for those in healthcare practices whose customers/payers may be encouraging or requiring them to use Lean Six Sigma in the workplace, or to simply improve the way healthcare is being provided. The book is intended to be a basic, easy-to-read, quick and handy reference to the process improvement topics that are so important in healthcare. The first seven sections of the book cover the basics of Lean Six Sigma ("What is Lean Six Sigma?" through a "Lean Six Sigma Road Map for the Practice") and how it can be applied and implemented in the Practice. The remainder of the pocket guide gives a brief description of the various tools and methodologies used in Lean Six Sigma. Each discussion has purposefully been kept short and simple to allow for basic understanding. Also included are tips of how or when to use the tool.

Advanced Performance Improvement in Health Care

Author : Donald Lighter
Publisher : Jones & Bartlett Learning
ISBN 13 : 0763764493
Total Pages : 461 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis Advanced Performance Improvement in Health Care by : Donald Lighter

Download or read book Advanced Performance Improvement in Health Care written by Donald Lighter and published by Jones & Bartlett Learning. This book was released on 2011 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amidst a deepening crisis in U.S. health care, Advanced Performance Improvement in Health Care provides a results-oriented approach to rehabilitating an ailing healthcare system. With his innovative, instructive strategies, Lighter offers a welcome road map to guide meaningful change in the industry and to equip healthcare managers to meet 21st century challenges. Advanced Performance Improvement in Health Care: Principles and Methods provides healthcare educators, leaders, and clinicians with the specific knowledge and tools vital for creating and advocating for quality-centric, next-generation healthcare organizations. This unique compilation of management, analytical, and statistical methods and techniques serves as a comprehensive guide to harnessing todays technology and developing a culture of quality that delivers sustainable, quantifiable value in healthcare organizations.

Improving Healthcare Quality and Cost with Six Sigma

Author : Brett Trusko
Publisher : Pearson Education
ISBN 13 : 0132703475
Total Pages : 850 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis Improving Healthcare Quality and Cost with Six Sigma by : Brett Trusko

Download or read book Improving Healthcare Quality and Cost with Six Sigma written by Brett Trusko and published by Pearson Education. This book was released on 2003-04-09 with total page 850 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Definitive Six Sigma Guide for Healthcare: Methodologies, Tools, and Metrics Rising costs are making healthcare unaffordable for millions, and 100,000 people die every year due to medical error. Healthcare must change–dramatically. Many leading healthcare institutions are discovering a powerful toolset for addressing both quality and cost: Six Sigma. In this hands-on, start-to-finish guidebook, four leading experts introduce Six Sigma from the unique standpoint of the healthcare professional, showing exactly how to implement it in real-world environments. Drawing on their unsurpassed experience, the authors offer step-by-step methodologies, tools, and metrics–all thoroughly adapted to the unique realities of healthcare. They demonstrate how to utilize Six Sigma’s Define, Measure, Analyze, Improve, and Control (DMAIC) process to address even the most challenging problems. They also offer realistic guidance on rolling out Six Sigma initiatives that deliver rapid and sustainable value. The authors show Six Sigma at work in every area of the hospital: clinical, radiology, surgery, ICU, cardiovascular, laboratories, emergency, trauma, administrative services, staffing, billing, cafeteria, even central supply. You'll learn why Six Sigma can produce better results than other quality initiatives, how it brings new rigor and discipline to healthcare delivery, and how it can be used to sustain ongoing improvements for the long term. Coverage includes · Adapting Six Sigma methodology, tools, and measurements for healthcare · Designing more successful experiments · Rolling out your Six Sigma initiative successfully · Case studies from every area of the hospital, from the ICU to billing · Six Sigma templates modified fully for the healthcare environment Comprehensive and user-friendly, this book will be indispensable to everyone concerned with quality or cost: administrators, managers, physicians, and quality specialists alike. Where Six Sigma is already in use or being considered, it will serve as a shared blueprint for the entire team.

Lean Six Sigma in Service

Author : Sandra L. Furterer
Publisher : CRC Press
ISBN 13 : 9781420079104
Total Pages : 468 pages
Book Rating : 4.0/5 (791 download)

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Book Synopsis Lean Six Sigma in Service by : Sandra L. Furterer

Download or read book Lean Six Sigma in Service written by Sandra L. Furterer and published by CRC Press. This book was released on 2016-04-19 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Healthcare Quality Management

Author : Zachary Pruitt, PhD, MHA, CPH
Publisher : Springer Publishing Company
ISBN 13 : 0826145140
Total Pages : 405 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Healthcare Quality Management by : Zachary Pruitt, PhD, MHA, CPH

Download or read book Healthcare Quality Management written by Zachary Pruitt, PhD, MHA, CPH and published by Springer Publishing Company. This book was released on 2020-02-28 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management. Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more. Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional. KEY FEATURES: 25 Realistic Case Studies–Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings Diverse Author Team–Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert Podcasts–Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems Quality Management Tools–Grow your quality management skill set with 25 separate quality management tools and approaches tied to the real-world case studies Competency-Based Education Support–Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team Comprehensive Instructor’s Packet–Includes PPTs, extensive Excel data files, an Instructor’s Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more! Student ancillaries–Includes data files and A3 template