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Esourcing Capability Model For Service Providers Escm Sp
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Book Synopsis eSourcing Capability Model for Service Providers eSCM-SP by : Bill Hefley
Download or read book eSourcing Capability Model for Service Providers eSCM-SP written by Bill Hefley and published by Van Haren. This book was released on 2015-01-01 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Book Synopsis eSourcing Capability Model for Service Providers – eSCM-SP by : Bill Hefley
Download or read book eSourcing Capability Model for Service Providers – eSCM-SP written by Bill Hefley and published by Van Haren Publishing. This book was released on 2010-05-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Book Synopsis eSourcing Capability Model for Client Organizations - eSCM-CL by : Bill Hefley
Download or read book eSourcing Capability Model for Client Organizations - eSCM-CL written by Bill Hefley and published by Van Haren. This book was released on 1970-01-01 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Book Synopsis BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by : Sople, Vinod V.
Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. and published by PHI Learning Pvt. Ltd.. This book was released on 2016-06-07 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.
Book Synopsis Enterprise IT Governance, Business Value and Performance Measurement by : Shi, Nan Si
Download or read book Enterprise IT Governance, Business Value and Performance Measurement written by Shi, Nan Si and published by IGI Global. This book was released on 2010-10-31 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides evidence-based insights into the management and contribution of IT in organizations, to offer practical advice & solutions, models and tools that are instrumental in getting business value from IT"--Provided by publisher.
Book Synopsis Foundations of ITIL® 2011 Edition by : Pierre Bernard
Download or read book Foundations of ITIL® 2011 Edition written by Pierre Bernard and published by Van Haren. This book was released on 2020-06-11 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement
Book Synopsis Outsourcing Professionals - Guide to Corporate Responsibility by : Ron Babin
Download or read book Outsourcing Professionals - Guide to Corporate Responsibility written by Ron Babin and published by Van Haren. This book was released on 1970-01-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate Social Responsibility (CSR) is about managing an organization s impact on society and the environment through its operations, products or services and through its interaction with key stakeholders such as employees, customers, investors and suppliers. This book addresses how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate responsibility policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CR policies, and provides multiple resources for readers. Active for several years within the IAOP is the Corporate Social Responsibility (CSR) Subcommittee of the IAOP Advocacy and Outreach Committee. As an outgrowth of the work of the CSR Subcommittee, the need for an Outsourcing Professional s Guide to CSR was identified.From both the 2009 and the more recent 2011 IAOP survey on corporate social responsibility in outsourcing, it was shown that an overwhelming (and consistent) 84-85% of organizations would follow IAOP guiding principles for socially responsible outsourcing. This stable percentage of organizations looking for guidance bodes well for the development of the IAOP s Outsourcing Professionals Guide to Corporate Social Responsibility.IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars.85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers.
Book Synopsis Process Improvement and CMMI for Systems and Software by : Ron S. Kenett
Download or read book Process Improvement and CMMI for Systems and Software written by Ron S. Kenett and published by CRC Press. This book was released on 2010-03-09 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr
Author :Great Britain. Office of Government Commerce Publisher :The Stationery Office ISBN 13 :0113310463 Total Pages :278 pages Book Rating :4.1/5 (133 download)
Book Synopsis Service operation by : Great Britain. Office of Government Commerce
Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Book Synopsis Outsourcing for Small & Medium Enterprises (SMEs) by :
Download or read book Outsourcing for Small & Medium Enterprises (SMEs) written by and published by Chillibreeze. This book was released on with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Introduction to the ITIL service lifecycle by : Office of Government Commerce
Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Book Synopsis Implementing Strategic Sourcing by : Christine Bullen
Download or read book Implementing Strategic Sourcing written by Christine Bullen and published by Van Haren. This book was released on 2010-06-01 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully. Based on real world experiences on implementing and sustaining global sourcing the book provides readers with key guidance on: Foundations of Strategic Sourcing Management, risk, governance and legal considerations Organizational change, innovation and relationship management Transition planning and the end-game Successful principles for new business development from a service provider perspective Future trends, summary and lessons learned Ultimately this guide will take readers from principles to how to s including: How to develop, implement, manage and govern an effective global sourcing strategy and plan How to put in place policies and processes that can be monitored to provide a balanced approach to sourcing How to build a strategic top-down framework coupled with an operational roadmap How to incorporate bottom-up implementation principles and practices that work How to ensure a coordinated, cost-effective and value-delivery plan and operating environment for strategic and tactical sourcing. In addition, it addresses the following areas in a comprehensive, yet easy to use and practical manner: Integrates strategic and operational concepts and practices Covers both clients and providers Supports the practice of global sourcing by leveraging and integrating professional rigor for best practices Provides practical knowledge, techniques, checklists and methodologies that can be used in any environment globally Includes many examples of current and emerging best practices Is broad and comprehensive, yet drills down to specific how to details in all chapters Provides a global view of sourcing It comes highly recommended.
Download or read book Service transition written by and published by The Stationery Office. This book was released on 2007-05-30 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
Author :Great Britain. Office of Government Commerce Publisher :The Stationery Office ISBN 13 :0113310455 Total Pages :278 pages Book Rating :4.1/5 (133 download)
Book Synopsis Service strategy by : Great Britain. Office of Government Commerce
Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Book Synopsis Systems, Software and Services Process Improvement by : Xabier Larrucea
Download or read book Systems, Software and Services Process Improvement written by Xabier Larrucea and published by Springer. This book was released on 2018-08-22 with total page 665 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 25th European Conference on Systems, Software and Services Process Improvement, EuroSPI conference, held in Bilbao, Spain, in September 2018. The 56 revised full papers presented were carefully reviewed and selected from 95 submissions. They are organized in topical sections on SPI context and agility, SPI and safety testing, SPI and management issues, SPI and assessment, SPI and safety critical, gamifySPI, SPI in industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models,team skills and diversity strategies, SPI in medical device industry, empowering the future infrastructure.
Book Synopsis Passing Your ITIL Intermediate Exams by : Shirley Lacy
Download or read book Passing Your ITIL Intermediate Exams written by Shirley Lacy and published by The Stationery Office. This book was released on 2010 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Book Synopsis Cloud Computing - Advanced Business and IT Approaches to Extract Tangible Value from Cloud by : Philippe Abdoulaye
Download or read book Cloud Computing - Advanced Business and IT Approaches to Extract Tangible Value from Cloud written by Philippe Abdoulaye and published by Lulu.com. This book was released on 2014-01-31 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The CIO's essential manual to leveraging cloud computing as a the business competitive asset. Cloud Computing: Advanced Business and IT Strategies to Extract Tangible Value from the Cloud introduces a business-oriented approach to implementing cloud computing. Philippe Abdoulaye through his concepts of integrated Cloud-Oriented Operating (iCLOOP) model, Cloud Consumer-Provider Service Delivery Model, Operating Model Transformation Cube, IaaS and SaaS Service Delivery Cubes, demonstrates how to leverage cloud and increase businesses' competitiveness. Cloud Computing: Advanced Business and IT Strategies to Extract Tangible Value from the Cloud provides a comprehensive Cloud Transition Life Cycle (TLC) along with a complete set of 50 tools driving the end-to-end transition to cloud. Philippe Abdoulaye's work is a major one; it provides concrete and actionable solutions to cloud transition.
