Engineering Trustworthy Systems: Get Cybersecurity Design Right the First Time

Download Engineering Trustworthy Systems: Get Cybersecurity Design Right the First Time PDF Online Free

Author :
Publisher : McGraw Hill Professional
ISBN 13 : 1260118185
Total Pages : 512 pages
Book Rating : 4.2/5 (61 download)

DOWNLOAD NOW!


Book Synopsis Engineering Trustworthy Systems: Get Cybersecurity Design Right the First Time by : O. Sami Saydjari

Download or read book Engineering Trustworthy Systems: Get Cybersecurity Design Right the First Time written by O. Sami Saydjari and published by McGraw Hill Professional. This book was released on 2018-08-03 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cutting-edge cybersecurity solutions to defend against the most sophisticated attacks This professional guide shows, step by step, how to design and deploy highly secure systems on time and within budget. The book offers comprehensive examples, objectives, and best practices and shows how to build and maintain powerful, cost-effective cybersecurity systems. Readers will learn to think strategically, identify the highest priority risks, and apply advanced countermeasures that address the entire attack space. Engineering Trustworthy Systems: Get Cybersecurity Design Right the First Time showcases 35 years of practical engineering experience from an expert whose persuasive vision has advanced national cybersecurity policy and practices. Readers of this book will be prepared to navigate the tumultuous and uncertain future of cyberspace and move the cybersecurity discipline forward by adopting timeless engineering principles, including: •Defining the fundamental nature and full breadth of the cybersecurity problem•Adopting an essential perspective that considers attacks, failures, and attacker mindsets •Developing and implementing risk-mitigating, systems-based solutions•Transforming sound cybersecurity principles into effective architecture and evaluation strategies that holistically address the entire complex attack space

Engineering Trustworthy Systems

Download Engineering Trustworthy Systems PDF Online Free

Author :
Publisher : McGraw-Hill Higher Education
ISBN 13 : 9781260454154
Total Pages : 590 pages
Book Rating : 4.4/5 (541 download)

DOWNLOAD NOW!


Book Synopsis Engineering Trustworthy Systems by : Vanessa McClune

Download or read book Engineering Trustworthy Systems written by Vanessa McClune and published by McGraw-Hill Higher Education. This book was released on 2018-09 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Trustworthy Systems Through Quantitative Software Engineering

Download Trustworthy Systems Through Quantitative Software Engineering PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 0471696919
Total Pages : 470 pages
Book Rating : 4.4/5 (716 download)

DOWNLOAD NOW!


Book Synopsis Trustworthy Systems Through Quantitative Software Engineering by : Lawrence Bernstein

Download or read book Trustworthy Systems Through Quantitative Software Engineering written by Lawrence Bernstein and published by John Wiley & Sons. This book was released on 2005-10-19 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: A benchmark text on software development and quantitative software engineering "We all trust software. All too frequently, this trust is misplaced. Larry Bernstein has created and applied quantitative techniques to develop trustworthy software systems. He and C. M. Yuhas have organized this quantitative experience into a book of great value to make software trustworthy for all of us." -Barry Boehm Trustworthy Systems Through Quantitative Software Engineering proposes a novel, reliability-driven software engineering approach, and discusses human factors in software engineering and how these affect team dynamics. This practical approach gives software engineering students and professionals a solid foundation in problem analysis, allowing them to meet customers' changing needs by tailoring their projects to meet specific challenges, and complete projects on schedule and within budget. Specifically, it helps developers identify customer requirements, develop software designs, manage a software development team, and evaluate software products to customer specifications. Students learn "magic numbers of software engineering," rules of thumb that show how to simplify architecture, design, and implementation. Case histories and exercises clearly present successful software engineers' experiences and illustrate potential problems, results, and trade-offs. Also featuring an accompanying Web site with additional and related material, Trustworthy Systems Through Quantitative Software Engineering is a hands-on, project-oriented resource for upper-level software and computer science students, engineers, professional developers, managers, and professionals involved in software engineering projects. An Instructor's Manual presenting detailed solutions to all the problems in the book is available from the Wiley editorial department. An Instructor Support FTP site is also available.

Cyber Security Engineering

Download Cyber Security Engineering PDF Online Free

Author :
Publisher : Addison-Wesley Professional
ISBN 13 : 0134189876
Total Pages : 561 pages
Book Rating : 4.1/5 (341 download)

DOWNLOAD NOW!


Book Synopsis Cyber Security Engineering by : Nancy R. Mead

Download or read book Cyber Security Engineering written by Nancy R. Mead and published by Addison-Wesley Professional. This book was released on 2016-11-07 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cyber Security Engineering is the definitive modern reference and tutorial on the full range of capabilities associated with modern cyber security engineering. Pioneering software assurance experts Dr. Nancy R. Mead and Dr. Carol C. Woody bring together comprehensive best practices for building software systems that exhibit superior operational security, and for considering security throughout your full system development and acquisition lifecycles. Drawing on their pioneering work at the Software Engineering Institute (SEI) and Carnegie Mellon University, Mead and Woody introduce seven core principles of software assurance, and show how to apply them coherently and systematically. Using these principles, they help you prioritize the wide range of possible security actions available to you, and justify the required investments. Cyber Security Engineering guides you through risk analysis, planning to manage secure software development, building organizational models, identifying required and missing competencies, and defining and structuring metrics. Mead and Woody address important topics, including the use of standards, engineering security requirements for acquiring COTS software, applying DevOps, analyzing malware to anticipate future vulnerabilities, and planning ongoing improvements. This book will be valuable to wide audiences of practitioners and managers with responsibility for systems, software, or quality engineering, reliability, security, acquisition, or operations. Whatever your role, it can help you reduce operational problems, eliminate excessive patching, and deliver software that is more resilient and secure.

The Craft of System Security

Download The Craft of System Security PDF Online Free

Author :
Publisher : Pearson Education
ISBN 13 : 0132797542
Total Pages : 750 pages
Book Rating : 4.1/5 (327 download)

DOWNLOAD NOW!


Book Synopsis The Craft of System Security by : Sean Smith

Download or read book The Craft of System Security written by Sean Smith and published by Pearson Education. This book was released on 2007-11-21 with total page 750 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I believe The Craft of System Security is one of the best software security books on the market today. It has not only breadth, but depth, covering topics ranging from cryptography, networking, and operating systems--to the Web, computer-human interaction, and how to improve the security of software systems by improving hardware. Bottom line, this book should be required reading for all who plan to call themselves security practitioners, and an invaluable part of every university's computer science curriculum." --Edward Bonver, CISSP, Senior Software QA Engineer, Product Security, Symantec Corporation "Here's to a fun, exciting read: a unique book chock-full of practical examples of the uses and the misuses of computer security. I expect that it will motivate a good number of college students to want to learn more about the field, at the same time that it will satisfy the more experienced professional." --L. Felipe Perrone, Department of Computer Science, Bucknell University Whether you're a security practitioner, developer, manager, or administrator, this book will give you the deep understanding necessary to meet today's security challenges--and anticipate tomorrow's. Unlike most books, The Craft of System Security doesn't just review the modern security practitioner's toolkit: It explains why each tool exists, and discusses how to use it to solve real problems. After quickly reviewing the history of computer security, the authors move on to discuss the modern landscape, showing how security challenges and responses have evolved, and offering a coherent framework for understanding today's systems and vulnerabilities. Next, they systematically introduce the basic building blocks for securing contemporary systems, apply those building blocks to today's applications, and consider important emerging trends such as hardware-based security. After reading this book, you will be able to Understand the classic Orange Book approach to security, and its limitations Use operating system security tools and structures--with examples from Windows, Linux, BSD, and Solaris Learn how networking, the Web, and wireless technologies affect security Identify software security defects, from buffer overflows to development process flaws Understand cryptographic primitives and their use in secure systems Use best practice techniques for authenticating people and computer systems in diverse settings Use validation, standards, and testing to enhance confidence in a system's security Discover the security, privacy, and trust issues arising from desktop productivity tools Understand digital rights management, watermarking, information hiding, and policy expression Learn principles of human-computer interaction (HCI) design for improved security Understand the potential of emerging work in hardware-based security and trusted computing

Security Engineering

Download Security Engineering PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119642787
Total Pages : 1232 pages
Book Rating : 4.1/5 (196 download)

DOWNLOAD NOW!


Book Synopsis Security Engineering by : Ross Anderson

Download or read book Security Engineering written by Ross Anderson and published by John Wiley & Sons. This book was released on 2020-12-22 with total page 1232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now that there’s software in everything, how can you make anything secure? Understand how to engineer dependable systems with this newly updated classic In Security Engineering: A Guide to Building Dependable Distributed Systems, Third Edition Cambridge University professor Ross Anderson updates his classic textbook and teaches readers how to design, implement, and test systems to withstand both error and attack. This book became a best-seller in 2001 and helped establish the discipline of security engineering. By the second edition in 2008, underground dark markets had let the bad guys specialize and scale up; attacks were increasingly on users rather than on technology. The book repeated its success by showing how security engineers can focus on usability. Now the third edition brings it up to date for 2020. As people now go online from phones more than laptops, most servers are in the cloud, online advertising drives the Internet and social networks have taken over much human interaction, many patterns of crime and abuse are the same, but the methods have evolved. Ross Anderson explores what security engineering means in 2020, including: How the basic elements of cryptography, protocols, and access control translate to the new world of phones, cloud services, social media and the Internet of Things Who the attackers are – from nation states and business competitors through criminal gangs to stalkers and playground bullies What they do – from phishing and carding through SIM swapping and software exploits to DDoS and fake news Security psychology, from privacy through ease-of-use to deception The economics of security and dependability – why companies build vulnerable systems and governments look the other way How dozens of industries went online – well or badly How to manage security and safety engineering in a world of agile development – from reliability engineering to DevSecOps The third edition of Security Engineering ends with a grand challenge: sustainable security. As we build ever more software and connectivity into safety-critical durable goods like cars and medical devices, how do we design systems we can maintain and defend for decades? Or will everything in the world need monthly software upgrades, and become unsafe once they stop?

Engineering Systems

Download Engineering Systems PDF Online Free

Author :
Publisher : MIT Press
ISBN 13 : 0262297620
Total Pages : 231 pages
Book Rating : 4.2/5 (622 download)

DOWNLOAD NOW!


Book Synopsis Engineering Systems by : Olivier L. De Weck

Download or read book Engineering Systems written by Olivier L. De Weck and published by MIT Press. This book was released on 2011-10-21 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: An overview of engineering systems that describes the new challenges posed for twenty-first-century engineers by today's highly complex sociotechnical systems. Engineering, for much of the twentieth century, was mainly about artifacts and inventions. Now, it's increasingly about complex systems. As the airplane taxis to the gate, you access the Internet and check email with your PDA, linking the communication and transportation systems. At home, you recharge your plug-in hybrid vehicle, linking transportation to the electricity grid. Today's large-scale, highly complex sociotechnical systems converge, interact, and depend on each other in ways engineers of old could barely have imagined. As scale, scope, and complexity increase, engineers consider technical and social issues together in a highly integrated way as they design flexible, adaptable, robust systems that can be easily modified and reconfigured to satisfy changing requirements and new technological opportunities. Engineering Systems offers a comprehensive examination of such systems and the associated emerging field of study. Through scholarly discussion, concrete examples, and history, the authors consider the engineer's changing role, new ways to model and analyze these systems, the impacts on engineering education, and the future challenges of meeting human needs through the technologically enabled systems of today and tomorrow.

Engineering Trustworthy Software Systems

Download Engineering Trustworthy Software Systems PDF Online Free

Author :
Publisher : Springer
ISBN 13 : 3319296280
Total Pages : 325 pages
Book Rating : 4.3/5 (192 download)

DOWNLOAD NOW!


Book Synopsis Engineering Trustworthy Software Systems by : Zhiming Liu

Download or read book Engineering Trustworthy Software Systems written by Zhiming Liu and published by Springer. This book was released on 2016-02-29 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains the lecture notes of the five courses and one seminar given at the School on Engineering Trustworthy Software Systems (SETSS 2014), held in September 2014 at Southwest University in Chongqing, China. The material is useful for postgraduate students, researchers, academics and industrial engineers who are interested in the theory and practice of methods and tools for the design and programming of trustworthy software systems. The common themes of the courses include the design and use of theories, techniques and tools for software specification and modeling, analysis and verification. The courses cover sequential programming, component- and object software, hybrid systems and cyber-physical systems with challenges of termination, security, safety, security, fault-tolerance and real-time requirements. The techniques include model checking, correctness by construction through refinement and model transformations, synthesis and computer algebra.

Systems Engineering in the Fourth Industrial Revolution

Download Systems Engineering in the Fourth Industrial Revolution PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119513944
Total Pages : 656 pages
Book Rating : 4.1/5 (195 download)

DOWNLOAD NOW!


Book Synopsis Systems Engineering in the Fourth Industrial Revolution by : Ron S. Kenett

Download or read book Systems Engineering in the Fourth Industrial Revolution written by Ron S. Kenett and published by John Wiley & Sons. This book was released on 2019-12-10 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: An up-to-date guide for using massive amounts of data and novel technologies to design, build, and maintain better systems engineering Systems Engineering in the Fourth Industrial Revolution: Big Data, Novel Technologies, and Modern Systems Engineering offers a guide to the recent changes in systems engineering prompted by the current challenging and innovative industrial environment called the Fourth Industrial Revolution—INDUSTRY 4.0. This book contains advanced models, innovative practices, and state-of-the-art research findings on systems engineering. The contributors, an international panel of experts on the topic, explore the key elements in systems engineering that have shifted towards data collection and analytics, available and used in the design and development of systems and also in the later life-cycle stages of use and retirement. The contributors address the issues in a system in which the system involves data in its operation, contrasting with earlier approaches in which data, models, and algorithms were less involved in the function of the system. The book covers a wide range of topics including five systems engineering domains: systems engineering and systems thinking; systems software and process engineering; the digital factory; reliability and maintainability modeling and analytics; and organizational aspects of systems engineering. This important resource: Presents new and advanced approaches, methodologies, and tools for designing, testing, deploying, and maintaining advanced complex systems Explores effective evidence-based risk management practices Describes an integrated approach to safety, reliability, and cyber security based on system theory Discusses entrepreneurship as a multidisciplinary system Emphasizes technical merits of systems engineering concepts by providing technical models Written for systems engineers, Systems Engineering in the Fourth Industrial Revolution offers an up-to-date resource that contains the best practices and most recent research on the topic of systems engineering.

Systems Management for Information Technology and Software Engineering

Download Systems Management for Information Technology and Software Engineering PDF Online Free

Author :
Publisher : Wiley-Interscience
ISBN 13 :
Total Pages : 634 pages
Book Rating : 4.F/5 ( download)

DOWNLOAD NOW!


Book Synopsis Systems Management for Information Technology and Software Engineering by : Andrew P. Sage

Download or read book Systems Management for Information Technology and Software Engineering written by Andrew P. Sage and published by Wiley-Interscience. This book was released on 1995-04-03 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book on systems management discusses important concerns for the development of systems from the perspective of information technology, information systems, and software systems engineering. It focuses on the systems management process for information technology and software development organizations.

Engineering Web Applications

Download Engineering Web Applications PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 3540922016
Total Pages : 357 pages
Book Rating : 4.5/5 (49 download)

DOWNLOAD NOW!


Book Synopsis Engineering Web Applications by : Sven Casteleyn

Download or read book Engineering Web Applications written by Sven Casteleyn and published by Springer Science & Business Media. This book was released on 2009-07-25 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays, Web applications are almost omnipresent. The Web has become a platform not only for information delivery, but also for eCommerce systems, social networks, mobile services, and distributed learning environments. Engineering Web applications involves many intrinsic challenges due to their distributed nature, content orientation, and the requirement to make them available to a wide spectrum of users who are unknown in advance. The authors discuss these challenges in the context of well-established engineering processes, covering the whole product lifecycle from requirements engineering through design and implementation to deployment and maintenance. They stress the importance of models in Web application development, and they compare well-known Web-specific development processes like WebML, WSDM and OOHDM to traditional software development approaches like the waterfall model and the spiral model. .

Systems Security Engineering

Download Systems Security Engineering PDF Online Free

Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781548558147
Total Pages : 262 pages
Book Rating : 4.5/5 (581 download)

DOWNLOAD NOW!


Book Synopsis Systems Security Engineering by : United States Department of Commerce

Download or read book Systems Security Engineering written by United States Department of Commerce and published by Createspace Independent Publishing Platform. This book was released on 2017-07-03 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the continuing frequency, intensity, and adverse consequences of cyber-attacks, disruptions, hazards, and other threats to federal, state, and local governments, the military, businesses, and the critical infrastructure, the need for trustworthy secure systems has never been more important to the long-term economic and national security interests of the United States. Engineering-based solutions are essential to managing the growing complexity, dynamicity, and interconnectedness of today's systems, as exemplified by cyber-physical systems and systems-of-systems, including the Internet of Things. This publication addresses the engineering-driven perspective and actions necessary to develop more defensible and survivable systems, inclusive of the machine, physical, and human components that compose the systems and the capabilities and services delivered by those systems. It starts with and builds upon a set of well-established International Standards for systems and software engineering published by the International Organization for Standardization (ISO), the International Electrotechnical Commission (IEC), and the Institute of Electrical and Electronics Engineers (IEEE) and infuses systems security engineering methods, practices, and techniques into those systems and software engineering activities. The objective is to address security issues from a stakeholder protection needs, concerns, and requirements perspective and to use established engineering processes to ensure that such needs, concerns, and requirements are addressed with appropriate fidelity and rigor, early and in a sustainable manner throughout the life cycle of the system.

Engineering Trustworthy Software Systems

Download Engineering Trustworthy Software Systems PDF Online Free

Author :
Publisher : Springer
ISBN 13 : 303002928X
Total Pages : 219 pages
Book Rating : 4.0/5 (3 download)

DOWNLOAD NOW!


Book Synopsis Engineering Trustworthy Software Systems by : Jonathan P. Bowen

Download or read book Engineering Trustworthy Software Systems written by Jonathan P. Bowen and published by Springer. This book was released on 2018-11-12 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a record of some of the lectures and seminars delivered at the Third International School on Engineering Trustworthy Software Systems (SETSS 2017), held in April 2017 at Southwest University in Chongqing, China. The six contributions included in this volume provide an overview of leading-edge research in methods and tools for use in computer system engineering. They have been distilled from six original courses delivered at the school on topics such as: rely/guarantee thinking; Hoare-style specification and verification of object-oriented programs with JML; logic, specification, verification, and interactive proof; software model checking with Automizer; writing programs and proofs; engineering self-adaptive software-intensive systems; and with an additional contribution on the challenges for formal semantic description. The material is useful for postgraduate students, researchers, academics, and industrial engineers, who are interested in the theory and practice of methods and tools for the design and programming of trustworthy software systems.

Engineering Mega-Systems

Download Engineering Mega-Systems PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1420076671
Total Pages : 256 pages
Book Rating : 4.4/5 (2 download)

DOWNLOAD NOW!


Book Synopsis Engineering Mega-Systems by : Renee Stevens

Download or read book Engineering Mega-Systems written by Renee Stevens and published by CRC Press. This book was released on 2016-04-19 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: With their ability to cross traditional boundaries and achieve a level of functionality greater than their component elements, mega-systems have helped corporations and government organizations around the world resolve complex challenges that they otherwise couldn't address with stand-alone systems. Engineering Mega-Systems: The Challenge of System

System of Systems Engineering

Download System of Systems Engineering PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118210735
Total Pages : 516 pages
Book Rating : 4.1/5 (182 download)

DOWNLOAD NOW!


Book Synopsis System of Systems Engineering by : Mohammad Jamshidi

Download or read book System of Systems Engineering written by Mohammad Jamshidi and published by John Wiley & Sons. This book was released on 2011-09-20 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the emerging science and engineering of System of Systems Many challenges of the twenty-first century, such as fossil fuel energy resources, require a new approach. The emergence of System of Systems (SoS) and System of Systems Engineering (SoSE) presents engineers and professionals with the potential for solving many of the challenges facing our world today. This groundbreaking book brings together the viewpoints of key global players in the field to not only define these challenges, but to provide possible solutions. Each chapter has been contributed by an international expert, and topics covered include modeling, simulation, architecture, the emergence of SoS and SoSE, net-centricity, standards, management, and optimization, with various applications to defense, transportation, energy, the environment, healthcare, service industry, aerospace, robotics, infrastructure, and information technology. The book has been complemented with several case studies—Space Exploration, Future Energy Resources, Commercial Airlines Maintenance, Manufacturing Sector, Service Sector, Intelligent Transportation, Future Combat Missions, Global Earth Observation System of Systems project, and many more—to give readers an understanding of the real-world applications of this relatively new technology. System of Systems Engineering is an indispensable resource for aerospace and defense engineers and professionals in related fields.

Software Security Engineering

Download Software Security Engineering PDF Online Free

Author :
Publisher : Addison-Wesley Professional
ISBN 13 : 0132702452
Total Pages : 368 pages
Book Rating : 4.1/5 (327 download)

DOWNLOAD NOW!


Book Synopsis Software Security Engineering by : Nancy R. Mead

Download or read book Software Security Engineering written by Nancy R. Mead and published by Addison-Wesley Professional. This book was released on 2004-04-21 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software Security Engineering draws extensively on the systematic approach developed for the Build Security In (BSI) Web site. Sponsored by the Department of Homeland Security Software Assurance Program, the BSI site offers a host of tools, guidelines, rules, principles, and other resources to help project managers address security issues in every phase of the software development life cycle (SDLC). The book’s expert authors, themselves frequent contributors to the BSI site, represent two well-known resources in the security world: the CERT Program at the Software Engineering Institute (SEI) and Cigital, Inc., a consulting firm specializing in software security. This book will help you understand why Software security is about more than just eliminating vulnerabilities and conducting penetration tests Network security mechanisms and IT infrastructure security services do not sufficiently protect application software from security risks Software security initiatives should follow a risk-management approach to identify priorities and to define what is “good enough”–understanding that software security risks will change throughout the SDLC Project managers and software engineers need to learn to think like an attacker in order to address the range of functions that software should not do, and how software can better resist, tolerate, and recover when under attack

Service Systems Management and Engineering

Download Service Systems Management and Engineering PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119507545
Total Pages : 720 pages
Book Rating : 4.1/5 (195 download)

DOWNLOAD NOW!


Book Synopsis Service Systems Management and Engineering by : Ching M. Chang

Download or read book Service Systems Management and Engineering written by Ching M. Chang and published by John Wiley & Sons. This book was released on 2018-01-05 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.