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Engaging Service
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Book Synopsis Engaging Service by : Bryan Williams
Download or read book Engaging Service written by Bryan Williams and published by Lulu.com. This book was released on 2009-06-03 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.
Book Synopsis International Service Learning by : Marianne Larsen
Download or read book International Service Learning written by Marianne Larsen and published by Routledge. This book was released on 2015-12-14 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: International service learning (ISL) programs are growing more popular with students looking to advance their skills and knowledge to become global citizens. While the benefits of these programs among students are well documented, little is known about the implications they have on host communities themselves. This volume explores the impact of ISL programs on members of host communities (e.g. host families and local partner NGOs) who are increasingly influenced by the presence of international students in their lives. Drawing upon post-colonial, feminist and other critical and decolonizing theories, it examines the complicated power relations between North American ISL students and host communities in East and West Africa, the Caribbean and Central America. It stresses the importance of developing trusting relations between ISL students, faculty and individuals in the host communities to create mutually engaging learning experiences.
Book Synopsis Service-learning and Social Justice by : Susan Benigni Cipolle
Download or read book Service-learning and Social Justice written by Susan Benigni Cipolle and published by Rowman & Littlefield. This book was released on 2010 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides everything administrators and teachers need to build service-learning programs that prepare students as engaged citizens committed to equity and justice. Cipolle describes practical strategies for classroom teachers along with the theoretical framework so readers can deftly move beyond the book to a meaningful program for their schools.
Book Synopsis Culturally Engaging Service-Learning With Diverse Communities by : Delano-Oriaran, Omobolade O.
Download or read book Culturally Engaging Service-Learning With Diverse Communities written by Delano-Oriaran, Omobolade O. and published by IGI Global. This book was released on 2017-09-13 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evaluating the experiences of racially marginalized and underrepresented groups is vital to creating equality in society. Such actions have the potential to provoke an interest in universities to adopt high-impact pedagogical practices that attempt to eliminate institutional injustices. Culturally Engaging Service-Learning With Diverse Communities is a pivotal reference source for the latest scholarly research on service-learning models that recognize how systemic social injustices continue to pervade society. Featuring extensive coverage on a broad range of topics and perspectives such as cultural humility, oral histories, and social ecology, this book is ideally designed for scholars, practitioners, and students interested in engaging in thoughtful and authentic partnerships with diverse groups.
Book Synopsis Engaging Communities and Service Users by : Billie Oliver
Download or read book Engaging Communities and Service Users written by Billie Oliver and published by Bloomsbury Publishing. This book was released on 2013-08-30 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the range of social care, health and welfare professions, it is essential that students and practitioners engage meaningfully with the communities and service users they work with. This book offers a timely and practical guide to the methods and skills related to forming and developing such partnerships. Helping both aspiring and experienced practitioners to empower communities and service users, this book: - Explores how the developing roles of communities and service users influence policy, services and practice - Highlights the different ethical, power and boundary tensions when working with communities and service users and suggests ways to overcome them - Provides examples, case studies, activities and useful resources which help illustrate ways and methods of empowering people and enabling their voices to be heard An accessible and wide-ranging book, Engaging Communities and Service Users is a must have text for students and practitioners in social care, health and welfare.
Book Synopsis Involving Service Users in Health and Social Care Research by : Lesley Lowes
Download or read book Involving Service Users in Health and Social Care Research written by Lesley Lowes and published by Routledge. This book was released on 2013-01-11 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service user involvement in research can range from the extremes of being the subject, to being the initiator or investigator, of a research study. The activity of the professional researcher can also range from being the person undertaking the research, to being a partner with, or mentor to, service users. This broad scope of levels of involvement is reflected in the contributions in this book, both in the research experiences reported and in the writing of the chapters themselves. With contributions coming from a range of service areas including learning disabilities, cancer care, older people and mental illness, chapters look at important research issues such as: strategies for working in true partnership avoiding ‘tokenism’ involving service users at all stages of the research process communication and terminology involving service users of different ages and experience training needs of professionals and service users problems surrounding ‘payment’ for service users other ethical and practical issues. This book is invaluable reading for researchers in health and social care from academic, professional and service user backgrounds.
Book Synopsis Engaging Public Sector Clients by : John Alford
Download or read book Engaging Public Sector Clients written by John Alford and published by Springer. This book was released on 2009-04-08 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Book Synopsis The SAGE Sourcebook of Service-Learning and Civic Engagement by : Omobolade Delano-Oriaran
Download or read book The SAGE Sourcebook of Service-Learning and Civic Engagement written by Omobolade Delano-Oriaran and published by SAGE Publications. This book was released on 2015-03-23 with total page 521 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service-Learning and Civic Engagement: A Sourcebook focuses on historical, philosophical, social foundations, practices and models of service-learning and civic engagement. The title offers practical, jargon-free chapters applicable to any educational institution as well as community organizations that might consult the work. Key Features Practical, jargon-free chapters applicable to any educational institution as well as community organizations that might consult the work 58 signed chapters are organized into thematic parts, such as Concepts & Theoretical Approaches, Historical & Social Foundations, The Role of Service-Learning in Higher Education, The Role of the Community, Lessons Learned & Future Directions, etc. Thematic parts provide a practical sampling of syllabi, lesson plans, activities and resources, and online websites and databases supporting service-learning. Glossary (key terms commonly used in discussions and research on service-learning and civic engagement) Bibliography of sources consulted in production of the volume This Sourcebook is a scholarly source ideal for any educational institution and academic library as well as public libraries and community organizations that might consult the work on historical, philosophical social foundations, practices and models of service-learning and civic engagement.
Book Synopsis Engaging First Peoples in Arts-Based Service Learning by : Brydie-Leigh Bartleet
Download or read book Engaging First Peoples in Arts-Based Service Learning written by Brydie-Leigh Bartleet and published by Springer. This book was released on 2015-11-11 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume offers educators, higher education institutions, communities and organizations critical understandings and resources that can underpin respectful, reciprocal and transformative educative relationships with First Peoples internationally. With a focus on service learning, each chapter provides concrete examples of how arts-based, community-led projects can enhance and support the quality and sustainability of First Peoples’ cultural content in higher education. In partnership with communities across Australia, Aotearoa New Zealand, Canada and the United States, contributors reflect on diverse projects and activities, offer rich and engaging first-hand accounts of student, community and staff experiences, share recommendations for arts-based service learning projects and outline future directions in the field.
Book Synopsis Transformative Critical Service-Learning by : Heather Coffey
Download or read book Transformative Critical Service-Learning written by Heather Coffey and published by Myers Education Press. This book was released on 2022-02-28 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transformative Critical Service-Learning offers hands-on tools for implementing, reflecting on, and assessing critical service-learning in classrooms and community spaces. Answering a need from practitioners for a practical tool for making sense of critical service-learning, the authors introduce the Critical Service-Learning Implementation Model as a way to encourage conversations among stakeholders. Materials include specific criteria to examine, examples of application and context, and ways to incorporate the model into reflective practices. Valuing partnerships, reflection, and analysis of power dynamics, the research and strategies offered here provide an entry point for faculty new to critical service-learning, while also offering new ideas and tools for long-time practitioners. Chapters offer particular attention to strategies for engaging students, syllabus development, and reflective cycles. Additionally, the authors offer a model for faculty development in the area of critical service-learning at the institutional level, including suggestions for faculty and administrators interested in increasing engagement with social justice and community spaces. As institutions of higher education are focusing more on the ways in which they can meet the needs of the communities surrounding their campuses, The Carnegie Foundation's Elective Classification for Community Engagement provides a special-purpose designation for higher education institutions with commitments in the area of community engagement. Universities must commit to institutional change in order to improve the outcomes for the communities surrounding the campus. The classification framework represents best practices in the field and encourages continuous improvement through periodic re-classification. Service-learning has been identified as one of the more effective methods for engaging undergraduate and graduate students in community engaged scholarship, which facilitates development of critical inquiry, understanding needs assessment, and deep reflection on inequality. The authors intend this book to benefit university faculty endeavoring to begin or develop service-learning courses, higher education administrators who want to train and engage university faculty in adopting a more community engaged teaching model, and P-12 teachers, who often serve as community partners with higher education institutions to facilitate justice-oriented approaches to teaching their diverse students. Perfect for courses such as:Critical Thinking and Communication/Service-Learning │ Service-Learning Capstone │ Pathways to Effective Community Engagement │ School and Community Collaboration │ Teaching to Transform Society │ Food, Environment, and Sustainability │ Race and the Right to Vote in the US │ Education and Society │ Environmental Education │ Race, Place, and Memory
Book Synopsis Improving Research Through User Engagement by : Mark Rickinson
Download or read book Improving Research Through User Engagement written by Mark Rickinson and published by Routledge. This book was released on 2011-02-04 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: User engagement has become a key part of discussions about the nature and purpose of social science research. In this book the authors provide an authoritative overview of working with users at different stages in the processes of research.
Book Synopsis Advances in the Human Side of Service Engineering by : James C. Spohrer
Download or read book Advances in the Human Side of Service Engineering written by James C. Spohrer and published by CRC Press. This book was released on 2012-07-11 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin
Book Synopsis Co-Production and Co-Creation by : Taco Brandsen
Download or read book Co-Production and Co-Creation written by Taco Brandsen and published by Routledge. This book was released on 2018-03-15 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.
Book Synopsis Involving Service Users in Social Work Education, Research and Policy by : Kristel Driessens
Download or read book Involving Service Users in Social Work Education, Research and Policy written by Kristel Driessens and published by Policy Press. This book was released on 2023-06 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: During recent decades a strong interest has grown in actively involving service users in social work education, research and policy development. Drawing on a major European Social Fund project, this book presents an overview of inspiring collaborative models that have proven their efficacy and sustainability. Contributions from service users, lecturers and researchers from across Europe provide detailed case studies of good practice, exploring the value framework behind the model and considering their added value from a user, teacher and student perspective. The book concludes with a series of reflective chapters, considering key issues and ethical dilemmas.
Book Synopsis Uncommon Service by : Frances X. Frei
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Book Synopsis Service User Involvement by : Helen Brafield
Download or read book Service User Involvement written by Helen Brafield and published by Jessica Kingsley Publishers. This book was released on 2007-12-15 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Involving service users in both day-to-day and long-term strategic planning is known to empower clients and result in improved services, yet there is a lack of practical guidance on how this can be achieved. Drawing on original research, this book offers imaginative and effective strategies for consulting with service users who have been historically difficult to engage with, including homeless people, care leavers, ex-offenders, travellers, women escaping domestic violence and black and minority ethnic groups. The authors explore traditional consultation methods such as meetings and questionnaires, as well as informal and creative activities such as writing, art, photography and video work as ways of gathering clients' views. They make practical suggestions as to how organizational structures and individual attitudes can be changed to overcome the barriers to successful consultation.Including many real-life examples of good practice, the book is a step-by-step guide to creating a complete service user involvement strategy and also contains exercises for managers to use with their teams. It is an essential resource for social workers, housing officers and other professionals working with disadvantaged and marginalised groups in supported housing.
Book Synopsis The Routledge Handbook of Service User Involvement in Human Services Research and Education by : Hugh McLaughlin
Download or read book The Routledge Handbook of Service User Involvement in Human Services Research and Education written by Hugh McLaughlin and published by Routledge. This book was released on 2020-08-10 with total page 691 pages. Available in PDF, EPUB and Kindle. Book excerpt: Worldwide, there has been a growth in service user involvement in education and research in recent years. This handbook is the first book which identifies what is happening in different regions of the world to provide different countries and client groups with the opportunity to learn from each other. The book is divided into five sections: Section One examines service user involvement in context exploring theoretical issues which underpin service user involvement. In Section Two we focus on the state of service user involvement in human services education and research across the globe including examples of innovative practice, but also identifying examples of where it is not happening and why. Section Three offers more detailed examination of such involvement in a wide range of professional education learning settings. Section Four focuses on the involvement of service users in research involving a wide range of service user groups and situations. Lastly, Section Five explores future challenges for education and research to ensure involvement remains meaningful. The book includes forty-eight chapters, including seventeen case-studies, from all regions of the world, this is the first book to both highlight the subject’s methodological and theoretical issues and give practical examples in education and research for those wishing to engage in this field. It will be of interest to all service users, scholars and students of social work, nursing, occupational therapy, and other human service subjects.
